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NHS ombudsman warns hospitals are cynically burying evidence of poor care

Hospitals are cynically burying evidence about poor care in a “cover-up culture” that leads to avoidable deaths, and families being denied the truth about their loved ones, the NHS ombudsman has warned.

Ministers, NHS leaders and hospital boards are doing too little to end the health service’s deeply ingrained “cover-up culture” and victimisation of staff who turn whistleblower, he added.

In an interview with the Guardian as he prepares to step down after seven years in the post, Rob Behrens claimed many parts of the NHS still put “reputation management” ahead of being open with relatives who have lost a loved one due to medical negligence.

The ombudsman for England said that although the NHS was staffed by “brilliant people” working under intense pressures, too often his investigations into patients’ complaints had revealed cover-ups, “including the altering of care plans and the disappearance of crucial documents after patients have died and robust denial in the face of documentary evidence”.

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Source: The Guardian, 17 March 2024

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NHS ombudsman criticises CQC for failing to fully investigate boy’s death

The NHS ombudsman has criticised the service’s care regulator for failing to properly investigate the death of a five-year-old boy in a specialist unit.

The boy’s foster mother – an NHS doctor – has accused the care provider that looked after him of instigating “a cover-up” of how he died and frustrating her efforts to get to the truth.

The ombudsman has criticised the Care Quality Commission (CQC) for failing to act on evidence that emerged at the inquest into the boy’s death that cast doubt on the trust’s version of events.

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Source: Guardian, 31 December 2024

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NHS ombudsman calls on trust chief to withdraw ‘not accurate’ remarks

The NHS ombudsman has told a health trust chief to withdraw “not accurate” remarks about him amid an alleged attempt to play down up to 1,000 avoidable patient deaths.

Rob Behrens wrote to Stuart Richardson, the head of the Norfolk and Suffolk mental health NHS trust, over remarks he made about him to Norfolk county council’s health scrutiny committee.

The councillors on the committee were questioning Richardson over claims reported by the BBC’s Newsnight programme that his trust had “watered down” a report into what are thought to be the avoidable deaths of up to 1,000 patients.

The changes between different versions of the document toned down criticism of the trust’s leadership, a move that drew criticism from Behrens and bereaved relatives.

For example, the auditors, Grant Thornton, removed references included in the first version to the trust’s governance being “poor, … weak [and] inadequate”, after discussions with trust bosses. The trust and Grant Thornton said the changes were part of a normal factchecking process.

Referring to the changes, Behrens had told Newsnight that “the differences in the texts at key points are so huge that this is not just a bureaucratic drafting issue”.

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Source: The Guardian, 5 October 2023

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NHS ombudsman calls for Martha's rule to give power to patients

Top boss of NHS complaints in England has told the BBC he wants Martha's rule to be introduced to give patients the power to get an automatic second medical opinion about hospital care, when they think things are going wrong.

Rob Behrens said he had been moved by the plea of Merope Mills, who shared the story of her daughter's death.

Martha was 13 when she died from sepsis. 

Merope Mills wants hospitals around the country to bring in Martha's rule, which would give parents, carers and patients the right to call for an urgent second clinical opinion from other experts at the same hospital, if they have concerns about their current care.

It is something that Parliamentary and Health Service Ombudsman Rob Behrens fully supports.

He told BBC Radio 4's Today programme: "Along with many others, I was moved and in great admiration for what Merope has said and done and I give unambiguous support.

"Unfortunately, as tragic as this case is, it's not the first and there have been many cases where patients have been failed by their doctors because they haven't been listened to."

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Source: BBC News, 5 September 2023

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NHS officials took £70,000 drug company bribes, then ‘switched’ patients’ medication, court told

NHS officials who accepted £70,000 in bribes to promote prescription drugs visited GP surgeries to “switch” patients’ medication, a court has heard.

Paul Jerram and Dr David Turner have been accused of arriving at surgeries claiming to be on official business and changing a patient’s medication – a practice known as “switching”.

James Hines QC prosecuting, told a trial at Southampton Crown Court that the two men had used their positions with the medicine management team of Isle of Wight Clinical Commissioning Group (CCG) and that if the doctors at the surgeries had known it was “not an official visit, they would have not allowed them to [make the changes]”.

“They were effectively using their position with the NHS to farm out the services of the medicine management team and they received money to do so,” the court was told.

Mr Hines QC said: “The prosecution case is that it is completely improper for an NHS professional secretly to promote a particular drug within the NHS to his fellow NHS healthcare professionals when he is in effect in the position of a paid influencer for the pharma company that manufactures that drug.

“That is what was happening on the Isle of Wight for some years.

“If it is your job within the NHS to review medication and drugs, and make recommendations or suggestions for alternative medicines to fellow NHS healthcare professionals, you are acting improperly if you secretly accept money from pharma companies, either directly or indirectly, to promote a particular medicine.

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Source: The Telegraph, 27 January 2022

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NHS official admits ‘what we did wasn’t enough’ for 14-year-old who died under care of mental health hospital

A senior doctor has admitted that the NHS did not do enough for a 14-year-old who died under the care of a private hospital it sent her to and kept her in despite knowing it was understaffed daily, an inquest has heard.

The doctor, Dr Gillian Combe, has also warned that children’s mental health units across the country are struggling to staff their wards every day and that the NHS does not have the money to build its own wards.

Ruth Szymankiewicz died after self-harming while she was left alone at Huntercombe Hospital, also called Taplow Manor, near Maidenhead in Berkshire, despite requiring constant one-to-one observation, Buckinghamshire Coroner’s Court was told last week.

On Monday, Dr Combe, a clinical director for the Thames Valley provider collaborative, which is responsible for commissioning children’s inpatient mental health care for the area, gave evidence.

She told the jury there no other choice but to admit Ruth to Taplow Manor’s psychiatric intensive care unit (PICU) on 4 October 2021, despite a warning from her parents that this was not appropriate for her.

A month later, Dr Nishchint Warikoo Ruth psychiatrist at Taplow Manor, made a referral to the NHS asking for her to be moved to a different unit, as the PICU “environment wasn’t the best for [her]...but that there wasn’t any other suitable place”.

When asked about Ruth’s admission to the hospital, Dr Combe said: “We had concerns, I was in the [provider collaborative] we had the CQC, we were living and breathing trying to turn this hospital around but hospitals around the country were facing the same challenges…all the units were really struggling…it was a really stretched really difficult system.”

“We were really trying and I’m really sorry, what we did it wasn’t enough for Ruth but we were really trying so hard to come alongside as the NHS to help this hospital improve,” she said.

“We were in a situation where beds were closing across the country. We have seen mainly independent sector providers pull out across the country…there were really high level discussions we decided we would throw everything at Huntercombe Maidehead and we worked really hard.”

When asked if the provider collaborative was aware of the staffing issues at Taplow Manor, Dr Combes said: “Yes…absolutely they were struggling on a daily basis…there are training issues we don’t train enough nurses it difficult to recruit every day on my ward we’re struggling to staff up to the next day and this is happening all across the country. It is really tough all the time.”

She also revealed that the NHS had quality concerns over other PICUs across the country, and all were struggling with staffing.

Dr Combes admitted, “The NHS does not have the capital to build the hospitals for these young people that we desperately need. This is embedded in my lessons learned following the closure of the Huntercombe, it is a massive problem.”

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Source: The Independent, 12 August 2025

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NHS nurses suffering shocking violence from patients, senior nurse warns

Nurses are being put in increasing danger from shocking levels of violence and aggression by patients, a senior nursing leader has warned.

Prof Nicola Ranger, the Royal College of Nursing’s (RCN) director of nursing, said the crisis in the NHS had fuelled bad behaviour by patients frustrated by worsening delays for treatment since the Covid pandemic.

Ranger said the situation was contributing to an exodus of nurses from the NHS, amid a vicious cycle of staff shortages and rising violence.

This meant that there were often not enough nurses on duty to keep colleagues safe, she added.

Calling on the government to make tackling the abuse of nurses a priority, Ranger said there was a sense of despair in the profession about their deteriorating working conditions.

“I think the public would be totally shocked if they knew how common it is for nursing staff to be on the receiving end of violence and aggression at work,” said Ranger. “Nurses are put in jeopardy, it’s become all too common for them to be threatened by patients on shift.

“We genuinely have got a nursing crisis in the UK that doesn’t seem to be being acknowledged by our government at all. Being spat at, being hit, being punched, can for some nurses just literally be the final straw."

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Source: The Guardian, 1 January 2024

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NHS nurses being investigated for ‘industrial-scale’ qualifications fraud

Hundreds of frontline NHS staff are treating patients despite being under investigation for their part in an alleged “industrial-scale” qualifications fraud.

More than 700 nurses are caught up in a potential scandal, which a former head of the Royal College of Nursing said could put NHS patients at risk.

The scam allegedly involves proxies impersonating nurses and taking a key test in Nigeria, which must be passed for them to become registered and allowed to work in the UK.

“It’s very, very worrying if … there’s an organisation that’s involving themselves in fraudulent activity, enabling nurses to bypass these tests, or if they are using surrogates to do exams for them because the implication is that we end up in the UK with nurses who aren’t competent,” said Peter Carter, the ex-chief executive of the RCN and ex-chair of three NHS trusts.

He praised the Nursing and Midwifery Council (NMC) for taking action against those involved “to protect the quality of care and patient safety and the reputation of nurses”.

Nurses coming to work in the UK must be properly qualified, given nurses’ role in administering drugs and intravenous infusions and responding to emergencies such as a cardiac arrest, Carter added.

Forty-eight of the nurses are already working as nurses in the NHS because the NMC is unable to rescind their admission to its register, which anyone wanting to work as a nurse or midwife in Britain has to be on. It has told them to retake the test to prove their skills are good enough to meet NHS standards but cannot suspend them.

The 48 are due to face individual hearings, starting in March, at which they will be asked to explain how they apparently took and passed the computer-based test (CBT) of numeracy and clinical knowledge taken at the Yunnik test centre in the city of Ibadan. The times recorded raised suspicions because they were among the fastest the nursing regulator had ever seen.

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Source: The Guardian, 14 February 2024

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NHS nurse sacked after warning increased workload on staff led to patient's death

A senior NHS nurse was fired after warning the increased workload on her pressured staff had contributed to a patient’s death.

Linda Fairhall, 60, had an unblemished record of almost 40 years’ service when she turned whistleblower at North Tees and Hartlepool NHS trust. In 2015 she raised concerns over a new requirement for district nurses to monitor patients’ prescriptions. She said it meant a sudden increase of around 1,000 extra visits a month for her hard-pressed team of 50 nurses with no extra resources.

Over the next 10 months she reported 13 matters, alleging the health or safety of patients and staff was being or was likely to be put at risk.

After a patient died in 2016 she claimed it may have been prevented if her concerns had been addressed. She told the trust’s care group director Julie Parks she wished to start the formal whistle-blowing procedure. Soon after she was suspended over allegations of potential gross misconduct relating to her leadership, and then sacked.

Dr Henrietta Hughes, the UK’s national NHS guardian, said: “Workers who speak up should be thanked for doing so and the organisation should demonstrate they are taking action to address the issues raised.”

North Tees and Hartlepool NHS Trust said it will appeal the decision.

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Source: The Mirror, 2 March 2020

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NHS nurse is struck off after nearly 500 women had to have their smear test redone

Nearly 500 women had to have their cervical smear tests redone after it emerged the nurse who carried them out was not qualified.

'Dishonest' Alison Watts failed to tell her bosses at an NHS surgery that she failed her course and continued screening women for almost two and a half years.

When it was discovered Watts had not passed the qualification, 461 women had to be recalled to have the cervix test again so they could have 'quality assured' tests.

Now Watts has been struck off for the shocking breach of trust, with a tribunal ruling that she put patients at 'significant risk of harm'.

A Nursing and Midwifery Council [NMC] report said: 'This was not a single instance of misconduct but involved 461 patients over a two year period. There is evidence of sustained dishonesty and deep-seated attitudinal issues.'

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Source: Daily Mail, 26 January 2021

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NHS not ready for new Alzheimer's drugs lecanemab and donanemab, warns charity

Alzheimer's patients could lose out on two groundbreaking new drugs because the NHS is unprepared, a leading charity has told BBC Panorama.

Lecanemab and donanemab slow down the early stages of the disease - which is the most common form of dementia.

But Alzheimer's Research UK says the NHS is not ready to roll out the drugs, which could be licensed this year.

The treatments would then be subject to an assessment of cost and benefits before they are made available.

Lecanemab and donanemab represent a step forward because they target one of the causes of Alzheimer's, rather than treating the symptoms.

However, their effectiveness depends on early diagnosis - and very few people have the specialist scans or investigations which would be needed.

Questions also remain over potentially harmful side-effects of the drugs and whether the benefit they offer represents value for NHS money.

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Source: BBC News, 12 February 2024

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NHS not ministers should decide future ‘new hospitals’, says DHSC chief

A permanent change in approach is needed for deciding which hospitals are built and  when, and should be led by the NHS not politicians, the government’s ‘new hospitals programme’ boss has told HSJ.

Natalie Forrest, who is leading the government’s drive to build “40 new hospitals” by 2030, said the service must move beyond political targets, and towards the NHS having more autonomy to work through a list of rebuilds needed. 

Ms Forrest, who has led the programme since 2021, said: “There shouldn’t be a special group that are getting rebuilt, and everyone else has to watch from the sidelines.” 

The former Chase Farm Hospital chief said she believed this was now the direction of travel, and that a commitment from ministers for a “rolling programme” beyond 2030 represented the “biggest success [for the NHP] so far”. 

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Source: HSJ, 26 June 2023

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NHS not making progress on early cancer diagnosis

The NHS in England is struggling to make progress on its flagship target to diagnose three-quarters of cancer cases at an early stage, MPs are warning.

The Health and Social Care Committee said staffing shortages and disruption from the pandemic were causing delays.

Some 54% of cases are diagnosed at stages one and two, considered vital for increasing the chances of survival.

By 2028, the aim is to diagnose 75% of cases in the early stages, but there has been no improvement in six years.

It means England - as well as other UK nations - lag behind comparable countries such as Australia and Canada when it comes to cancer survival.

If the lack of progress continues, the committee warned that it could lead to more than 340,000 people missing out on an early cancer diagnosis.

The Department of Health said it recognised "business as usual is not enough" and said it was developing a new 10-year cancer plan.

But a spokesman said progress was already being made, with a network of 160 new diagnostic centres being opened.R

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Source: BBC News, 5 April 2022

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NHS not ‘human’ enough to get greater role in social care, says government review

The NHS should not be given greater control of social care because it is ‘hierarchical, centralised and not person-centred’, according to a government-commissioned review which is repeatedly scathing about the health service.

The review was ordered by then health and social care secretary Matt Hancock in June 2020. Cross-bench peer, writer and former Number 10 adviser Baroness Camilla Cavendish was asked “to make recommendations for social care reform and integration with health in the wake of the Covid-19 pandemic, which could fit alongside the funding reforms planned by the department in the context of the NHS long-term plan.”

In her final report, Baroness Cavendish wrote that “one answer” to the problems facing the sector “would be to let the NHS take over social care. On paper, this would join up the care continuum.”

However, she rejected the idea because of the NHS’ “hierarchical” and “centralised” nature. Baroness Cavendish also suggested the NHS’ role should be limited because it is “still struggling to join up primary and secondary care”.

In contrast to the NHS, she claimed: “Social care is more innovative, more responsive and human.”

She added: “The culture of the NHS is still largely one of ‘doing to’ patients, and the NHS has much to learn from social care about how to be responsive and human facing.”

Referencing “recent attempts to import the successful [Buurtzorg] model of self-managing teams into the NHS”, the cross-bench peer said these “have foundered, because the NHS culture cannot seem to cope with giving staff the autonomy required”.

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Source: HSJ, 23 February 2022

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NHS Nightingale hubs cost £11m to build ... only to treat seven patients

The Nightingale surge hubs cost more than £10.6 million to set up but have admitted roughly seven patients, it has emerged.

Eight temporary sites were built at hospitals across the country during the height of the omicron wave, with the capacity to house about 100 patients each. However, it has now been revealed that the hubs cost £10,672,088 to build and only one has admitted a handful of patients.

Announcing the hubs in December, NHS England said they would be used if “the record number of Covid-19 infections leads to a surge in admissions and outstrips existing capacity”.

However, as of Jan 30, there were 1,285 daily admissions, an eight per cent decrease on the previous week.

The chief executive of the William Harvey Hospital, in Ashford, Kent – the location of one of the eight omicron hubs – has expressed concerns that the structure “may adversely impact” other services and never be used.

The cost of the hubs was revealed in response to a written question submitted by Damian Green, the Conservative MP Mr Green said that the temporary sites were an “insurance policy” and added “it looks like they won’t be needed”. He called on ministers to assess if they could be repurposed to help clear the backlog of patients waiting for treatment.

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Source: The Telegraph, 2 February 2022

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NHS needs up to £3bn extra to avoid cuts, health leaders warn

Health leaders are warning that NHS services and jobs in England will have to be cut unless up to £3bn more in funding is allocated to cover unexpected costs.

The NHS Confederation and NHS Providers, representing trusts and other health organisations, said in a joint statement that the cost of covering redundancies and strikes, along with paying more for medicines, was not included in the budget this year and will need extra cash from the Chancellor.

Talks between the Department of Health and the Treasury are ongoing, Health Secretary Wes Streeting has confirmed.

Responding to the statement, the Department of Health said the government was committed to "properly funding" the NHS.

Cuts to NHS services and jobs could mean fewer tests, appointments and operations being carried out.

Senior managers say that demands from the government for significant job cuts in regional health boards and NHS trusts have been made without any promise of extra funding to cover at least £1bn of redundancy payments.

Matthew Taylor, chief executive of the NHS Confederation, said: "The threat from un-budgeted redundancy payments, higher drug prices and renewed industrial action risks derailing progress on key waiting time targets and the wider reforms that are essential to getting the NHS back on track."

Daniel Elkeles, chief executive of NHS Providers, said: "Redundancies cost money, making it harder to make long-term savings without government support.

"As the government prepares its Budget it's time for an honest assessment and discussion about what the NHS can really achieve this year in these challenging financial circumstances - and about what is 'doable'' to meet ministers' ambitions in their 10-year plan for health."

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Source: BBC News, 27 October 2025

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NHS needs to learn lessons from negligence cases

The costs of clinical negligence cases have been falling for the past two years, according to the last two NHS Resolution annual reports, and we need an open debate about the true facts regarding this litigation.

Specialist lawyers and their experience of dealing with an array of claims have something valuable to add to the debate around the failures of patient-safety learning across the whole of the health service.

The problem is that claims are not seen for the learning opportunities that they present. In addition, assessment of lessons regarding safety is disjointed across the NHS into numerous separate trusts.

That is why specialist claimant legal firms in this field have come together to use their experience of litigation to propose a beneficial scheme.

Fixation on costs could backfire as specialist law firms may leave the field, says Paul Rumley, chairman of the Society of Clinical Injury Lawyers and a partner at the law firm Royds Withy King. "It is better for the government and MPs to look at our scheme and continue with the success of current collaboration, while assessing wider structural reform of the NHS to deliver more co-ordinated lessons around patient safety."

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Source: The Times, 7 October 2021

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NHS needs to ‘radically simplify’ data sharing rules, says tech chief

A national tech chief has called for a ‘radical simplification’ of the way in which NHS patients can opt out of having their data shared.

NHSX chief executive Matthew Gould today said the current system was “overly complicated” with “too many different opt out mechanisms” and it needs to be made “super simple” for the public.

His comments come as NHSX, NHS Digital and the Department of Health and Social Care are working on the much-delayed and controversial GP data-sharing programme. The scheme was paused indefinitely this summer after backlash from GPs and campaigners.

Speaking at the Healthcare Excellence Through Technology conference, Mr Gould said the NHS had a “rich history of misfiring” on getting the public’s trust for data-sharing projects, which included the recent furore around the paused General Practice Data for Planning and Research.

He said: “Where we are at the moment is an overcomplicated overlap of too many different opt out mechanisms and we’re trying to work out how to radically simplify this."

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Source: HSJ, 28 September 2021

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NHS needs better plan around weight loss jabs, warn experts

An urgent review is needed to make sure people in England can get weight loss jabs such as Wegovy and Mounjaro on the NHS, top experts warn.

It comes a day after the prime minister said such injections could boost Britain's economy by getting obese unemployed people "back into work".

More than 200 doctors and specialists have now written to the health secretary to say how stretched NHS obesity treatment services face unprecedented demand from patients wanting these drugs.

They warn the injections are only part of what should be a wider package of non-stigmatising care.

They say the government must fix some fundamentals issues in NHS obesity services - chronic underfunding, workforce challenges and unequal access to care.

The letter to Wes Streeting is being sent by the Obesity Health Alliance, external (OHA), which represents health charities and medical royal colleges, and has compiled a report.

It says some patients can wait up to five years for specialist support, and that some services are so overstretched they have closed their waiting lists entirely.

The OHA wants to see equitable access for obesity treatments, including weight loss injections.

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Source: BBC News, 16 October 2024

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NHS must work in “new ways” to deliver care, says new chief executive

New chief executive of NHS England Amanda Pritchard, has said the NHS must find “new ways” to deliver the care patients need. 

Thanking staff for their efforts during the pandemic and praising the success of the vaccine roll-out, Ms Pritchard said of the Covid-19 response that the NHS was entering into a “new, but no less challenging phase”.

“This means we will need the same determination, team-work and innovation that have served us so well over the last 18 months. Amid these pressures, I know colleagues share my determination to deliver the long term improvements in treatment and care which, coupled with a renewed focus on prevention, will enable many more people to live longer and more fulfilling lives.” Ms Pritchard has said. 

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Source: The Independent, 3 August 2021

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NHS must treat 10% more non-urgent cases a month to reduce backlog

The NHS must treat at least 10% more non-emergency hospital cases a month if it wants to reduce the hefty backlog caused by the pandemic, according to new analysis.

From February 2020 to October 2022, the waiting list for non-urgent care in England grew by 2.6m cases – a projected 1.8m more than if the pandemic had not hit.

NHS England’s recovery plan aims to increase capacity by 30% by 2025 compared with pre-pandemic levels, but figures published on Thursday showed that the waiting list in England stood at 7.6m, down just 1.3% from the previous month.

Researchers at the Universities of Edinburgh and Strathclyde examined the number of referrals awaiting treatment between January 2012 and October 2022.

They calculated that an estimated 10.2m fewer referrals were made to elective care from the beginning of the pandemic to 31 October 2022. They then modelled how many of these missing patients might return for care to estimate the potential impact on waiting lists.

NHS trusts would have to treat more than 10% to reverse the increasing trend in waiting lists, the authors conclude. “Even if the ambitious target of 30% increase in capacity is achieved during the next three years, several years (beyond the end of 2025) will be needed for the backlog to clear.”

The research comes as NHS England monthly data published on Thursday revealed the health service is going backwards on some key targets.

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Source: The Guardian, 11 January 2024

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NHS must stop sending eating disorder patients to die, watchdog says

NHS teams are giving up on patients with severe eating disorders, sending them for care reserved for the dying rather than trying to treat them, a watchdog has warned the government.

In a letter to minister Maria Caulfield, the parliamentary health service ombudsman Rob Behrens has hit out at the government and the NHS for failures in care for adults with eating disorders despite warnings first made by his office in 2017.

The letter, seen by The Independent, urged the minister to act after Mr Behrens heard evidence that eating disorder patients deemed “too difficult to treat” are being offered palliative care instead of treatment to help them recover.

The ombudsman first warned the government that “avoidable harm” was occurring and patients were being repeatedly failed by NHS systems in 2017, following an investigation into the death of Averil Hart.

The 19-year-old died while under the care of adult eating disorder services in Norfolk and Cambridge. In 2021, following an inquest into her death and the deaths of four other women, a senior coroner for Cambridge, Sean Horstead, also sent warnings to the government about adult community eating disorder services.

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Source: The Independent, 27 March 2024

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NHS must review ‘all disciplinary procedures’ by March following nurse’s suicide

Trusts have been urged to reflect on their disciplinary procedures, and review them annually where required, following the death of a senior nurse who took his own life after being dismissed.

NHS England’s chief people officer Prerana Issar has written to trust leaders to highlight Imperial College Healthcare Trust’s new disciplinary procedures, which were put in place following Amin Abdullah’s suicide.

Mr Abdullah, a senior nurse at Charing Cross Hospital in west London, was suspended in September 2015 before being let go from his job that December. He died in February 2016 after setting himself on fire.

An independent investigation criticised both the trust and its staff and concluded he had been “treated unfairly”. The summary report produced by the trust was labelled a “whitewash”, which “served to reassure the trust that it had handled the case with due care and attention”, and the delay of three months between the events and hearing were “troubling”.

The report, which also criticised the delays as “excessive” and “weak” in their justification, said Mr Abdullah found the delay “stressful” and caused him to become “distressed”.

In the letter sent on Tuesday, seen by HSJ, Ms Issar said: “The shared learning from Amin’s experience has demonstrated the need for us to work continuously and collaboratively, to ensure that our people practices are inclusive, compassionate and person-centred, with an overriding objective as to the safety and wellbeing of our people… our collective goal is to ensure we enable a fair and compassionate culture in our NHS. I urge you to honestly reflect on your organisation’s disciplinary procedure…"

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Source: HSJ, 3 December 2020

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NHS must reform or die, PM says after major report

"Ballooning" NHS England waiting times and delays getting emergency treatment are costing lives, according to a critical government-commissioned report on the service.

People have "every right to be angry," the prime minister will say on Thursday, adding the health service must "reform or die".

Health Secretary Wes Streeting has warned the NHS could "go bust" if the government does not reform it to account for an ageing society, more sick people and rising costs.

He pledged to spend a greater proportion of the NHS budget on GPs, social care and "community services" than on hospitals, which he said would help alleviate pressure on the service overall.

The external report was the result of a nine-week review by the independent peer and NHS surgeon Lord Darzi.

He was asked by Labour, shortly after the election, to identify the failings in the health service, but his remit did not stretch to coming up with solutions.

His findings present a stark picture of a service which he says is in a "critical condition" and "serious trouble".

In a speech later, Sir Keir Starmer will respond to the report by promising "the biggest reimagining of the NHS" since it was formed, with a new 10-year plan for the health service to be published in the coming months.

He will propose three key areas of reform: the transition to a digital NHS, moving more care from hospitals to communities, and focusing efforts on prevention over sickness.

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Source: BBC News, 11 September 2024

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NHS must learn to love smart IV pumps to avoid drug errors

Hospitals must start using “smart” intravenous (IV) infusion technology to its full potential if they are to prevent dangerous drug errors, University of Manchester researchers have found.

‘Smart pumps’-  which automatically calculate the dose and rate of different drugs before they are pumped into a vein  - prevent potentially fatal errors by stopping the administration of the wrong rate.

But according to the study published in BMJ Open Quality, though the technology probably saved the lives of 110 people in two Trusts over a year, it has largely failed to be adopted by hospitals.

Though many IV pumps used in hospitals have a smart capability, most trusts do not utilise the functionality because they are difficult to configure and maintain.

Smart pumps are usually configured by a pharmacist and checked by a consultant or senior nurse. Conventional pumps, however, are set by ward staff who calculate and input infusion rates themselves - increasing the risk of drug errors.

The risks are illustrated by previous work from the Manchester team, who demonstrated that 1 in 10 IV drug administrations are associated with an error, and up to 1 in 10 of those were associated with harm.

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Source: University of Manchester, 1 August 2022

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