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Found 72 results
  1. Content Article
    This report will set-out our family engagement process. It will also summarise the feedback received to date from the families who have been involved in HSIB investigations. The purpose is to for HSIB to share their family engagement process with other healthcare organisations involved in patient safety investigations and raise awareness of the value of an effective family engagement process in such investigations. The report will: Describe HSIB’s approach to family engagement in our investigations and what has informed our practice. Describe what has worked well in our approach to family engagement. Summarise what families and staff tell us about our approach. Explain what we have learned and plans for future work.
  2. Content Article
    The paper acknowledges the success, failure and efficiency of all safety efforts is fundamental to the experience of patients and families. In addition, the safety systems in place in an organisation directly shape and define the clinician’s experience. Generated from these concepts, key recommendations in integrating safety and experience are explored: • acknowledge safety as a primary driver for overall experience of both patients and clinicians • approach safety and patient experience through a unified lens • make financial choices that reflect a commitment to the experience of safety • make a conscious, accountable and strategic effort to build a culture of caring • optimise technology to care for the caretakers • engage patient and family voice to lead change and drive future solutions.
  3. Content Article
    These guidelines by the Association of Anaesthetists are a concise document designed to help peri-operative physicians and allied health professionals provide multidisciplinary, peri-operative care for people with dementia and mild cognitive impairment. They include information on: involving carers and relatives in all stages of the peri-operative process administering anaesthesia with the aim of minimising peri-operative cognitive changes training in the assessment and treatment of pain in people with cognitive impairment.
  4. Content Article
    This guide from the US Betsy Lehman Center for Patient Safety was created to help organisations include the voices of those who use the healthcare system in their work and advisory groups including: expert panels, quality improvement committees, task forces, and Patient and Family Advisory Councils. The Six Essential Elements in this guide were gleaned from a number of reputable sources, as well as from recent experiences by the Betsy Lehman Center, including members of the public in our expert panels and other convening activities.
  5. News Article
    The government has announced an independent review into maternity services at an NHS trust where a number of babies have died. “Immediate actions” have also been promised and an independent clinical team has been placed “at the heart” of East Kent Hospitals University NHS Foundation Trust. It comes amid reports that at least seven preventable baby deaths may have occurred at the trust since 2016, including that of Harry Richford. Harry died seven days after his emergency delivery in a “wholly avoidable” tragedy, contributed to by neglect, in November 2017, an inquest found. Speaking in the House of Commons, the health minister Nadine Dorries confirmed the independent review would be carried out by Dr Bill Kirkup, who led the investigation into serious maternity failings at Morecambe Bay. It will look at preventable and avoidable deaths of newborns to ensure the trust learns lessons from each case and will put in place appropriate processes to safeguard families. The review is expected to begin shortly and work in partnership with affected families. Read full story Source: 13 February 2020
  6. Content Article
    To use the tool, you just need to enter your height and weight into the online calculator, along with your height and weight 3-6 months ago. You will be given a rating that will tell you if you are at high, medium or low risk of malnutrition. You will then be able to download a dietary advice sheet that gives basic information and suggestions for improving nutritional intake. If you are worried about your weight or having difficulty eating, make sure you talk to your GP or a healthcare professional. The dietary advice sheet was developed in partnership with a number of professional organisations. NB this site is intended for adult self-screening only.
  7. Content Article
    The presentation covered: Family liaison within the NHS. The role of family liaison. Supporting and working with families and/or carers-what do they want and/or need? What type of cases can family liaison handle and where they can’t support a family/carer. A case study.
  8. Content Article
    The patient leaflet explains about the Call 4 Care service to patients, carers and families and contains information that may be helpful during their hospital stay. This template can be adapted and used by any trust in any setting.
  9. News Article
    Harry Richford's death underlines the need for the health secretary to bring back the national maternity safety training fund – and there are other issues that require urgent attention – The Independent reports. Harry Richford had not even been born before the NHS failed him. An inquest has concluded he was neglected by East Kent University Hospitals Trust in yet another maternity scandal to rock the NHS. His parents and grandparents have fought a tireless campaign against a wall of obfuscation and indifference from the NHS. In their pursuit of the truth they have exposed a maternity service that did not just fail Harry, but may have failed dozens of other families. As with the family of baby Kate Stanton-Davies at Shrewsbury and Telford Hospitals Trust, or Joshua Titcombe at the University Hospitals of Morecambe Bay Trust, it has taken a family rather than the system to expose what was going wrong. It is known that there are about 1,000 cases a year of safety incidents in the NHS across England, including baby deaths, stillbirths and children left brain damaged by mistakes. Last week, the charity Baby Lifeline, joined The Independent to call on the Department of Health and Social Care (DHSC) to reinstate the axed maternity safety training fund. This small fund was used to train maternity staff across the country. Despite being shown to be effective, it was inexplicably scrapped after just one year. There are other issues that also need urgent attention. The inquest into Harry’s death, which concluded on Friday, lasted for almost three weeks. Without pro bono lawyers from Advocate, Brick Court Chambers and Arnold & Porter law firm, the family would have faced an uphill struggle. At present, families are not automatically entitled to legal aid at an inquest, yet the NHS employs its own army of lawyers who attend many inquests and can overwhelm bereaved families in a legal battle they are ill-equipped to fight. Even the chief coroner, Mark Lucraft QC, has called for this inequality of legal backing to end, but the government has yet to take action. Read full story Source: The Independent, 26 January 2020
  10. Content Article
    Vanessa Sweeney, Deputy Chief Nurse and Head of Nursing – Surgery and Cancer Board at University College London Hospitals NHS FT decided to share a example of positive feedback from a patient with staff. The impact on the staff was immediate and Vanessa decided to share their reaction with the patient who provided the feedback. The letter she sent, and the patient’s response are reproduced here: Dear XXXXX, Thank you for your kind and thoughtful letter, it has been shared widely with the teams and the named individuals and has had such a positive impact. I’m the head of nursing for the Surgery and Cancer Board and the wards and departments where you received care. I’m also one of the four deputy chief nurses for UCLH and one of my responsibilities is to lead the trust-wide Sisters Forum. It is attended by more than 40 senior nurses and midwives every month who lead wards and departments across our various sites. Last week I took your letter to this forum and shared it with the sisters and charge nurses. I removed your name but kept the details about the staff. I read your letter verbatim and then gave the sisters and charge nurses the opportunity in groups to discuss in more detail. I asked them to think about the words you used, the impact of care, their reflections and how it will influence their practice. Your letter had a very powerful impact on us as a group and really made us think about how we pay attention to compliments but especially the detail of your experience and what really matters. I should also share that this large room of ward sisters were so moved by your kindness, compassion and thoughtfulness for others. We are now making this a regular feature of our Trust Sisters Forum and will be introducing this to the Matrons Forum – sharing a compliment letter and paying attention to the narrative, what matters most to a person. Thank you again for taking the time to write this letter and by doing so, having such a wide lasting impact on the teams, individuals and now senior nurses from across UCLH. We have taken a lot from it and will have a lasting impact on the care we give. The patient replied: Thank you so much for your email and feedback. As a family we were truly moved on hearing what impact the compliment has had. My son said – “really uplifting”. I would just like to add that if you ever need any input from a user of your services please do not hesitate to contact me again
  11. Content Article
    I thought that as a copywriter and passionate advocate of clear and simple language, I was all too aware of the dangers of using jargon. During a health and safety training course, I was proved wrong... The facilitator, a community nurse, told us a story of when she was looking after patients who'd had knee replacements. She noticed very few were recovering at home as quickly as she might have expected. It wasn't until she unpicked the advice given to them and the language used that she found the answer. Language. Her patients had all been advised to elevate their leg. It turned out that many of her patients didn't know what it meant to 'elevate' their leg. And because of this, their recovery had been set back. This story really struck a chord with me because I would have happily used the word elevate in my writing without thinking twice. I was clearly not as aware as I had thought. This was an important example though. An example that highlights a direct impact on patient safety and care, and raises concerns about the more complex terminology often used by clinicians when talking to patients. So, it begs the question... if there is a simpler way of describing or saying something, then why don't clinicians do it? Maybe because it requires more words in a world where efficiency is crucial... 'keep your foot up on a stool or something like that'. Maybe it's difficult to switch from essential medical speak to less technical language so many times a day depending who you are speaking to? Maybe it's hard to remember that certain well-used words in their day-to-day lives are not common place elsewhere? Maybe, in some cases, it makes them feel powerful, respected, superior? Whatever the reason, surely the communication itself is pointless if ultimately the message is not being clearly communicated? As a writer, for me everything comes down to the key messages and key objectives. What do you want people to know? What do you want them to do? Often in healthcare, the motivation behind these questions is based on a desire to keep a patient safe. Having worked in the health industry for many years, I can't help but feel frustrated by the jargon often used by health and care professionals – verbally and on paper. I guess I just feel they are shooting themselves in the foot (perhaps they should consider elevating it...). I have watched passionate and conscientious staff work tirelessly to put patients at the heart of their practice. I do wonder if they have a second to even think about language on top of everything else. But I believe that using clear and simple language is key to keeping patients safe... which is surely their raison d'etre while at work. So what can we do about it? I would challenge teams to put themselves to the test. Why not bring a bell to your next team meeting and ask colleagues to ring it every time they hear a word that could be said more simply? To avoid tinnitus, it might be wise to start by using the bell for just five minutes. There are so many benefits to this exercise: It encourages an internal culture where colleagues are able to speak up if they don't feel something is made clear – to know that there will always be things others know that you don't, and vice versa. To celebrate those who assertively seek out clarification and shun any shame that can accompany lack of understanding. It helps people really start to develop an awareness of the words they use and to differentiate between professional speak and human speak. To know their audience and to adapt quickly when needed. Learning to use clearer language when writing or talking about health can only be a good thing. It will increase the chances of key messages being received and patients feeling informed and better equipped to take part in their care. In my experience, language can act very powerfully to either include or exclude people. In an industry where patient engagement is key to outcomes, surely it's time we ditched the jargon? Have you tried any exercises as a team to help improve communication, in order to improve patient safety?
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