There are few results where the majority of people reported good experiences of mental health care. However, ‘organising care’ is an area where people were found to be more positive:
97% of people who have been told who is in charge of organising their care and services said they knew how to contact this person if they had a concern.
91% said the person that organised their care did so ‘very well’ (58%) or ‘quite well’ (33%).
Another area where people were found to be more positive is ‘respect and dignity’:
73% reported that they were ‘always’ treated
Quality of care before the pandemic
The care that people received in 2019/20 was mostly of good quality
However, while quality was largely maintained compared with the previous year, there was no improvement overall
Before the arrival of the coronavirus pandemic, we remained concerned about a number of issues:
the poorer quality of care that is harder to plan for
the need for care to be delivered in a more joined-up way
the continued fragility of adult social care provision
the struggles of the poorest services to make any improvement
The taskforce carefully considered an extensive range of issues in relation to the social care sector as a whole, brought together as key themes. These included the provision of personal protective equipment, COVID-19 testing arrangements, the winter flu vaccination programme, infection prevention and control, and issues of funding. The taskforce examined a number of issues relating to the workforce and family carers (unpaid), including how best to restrict the movement of people between care and health settings. Among other themes, the taskforce reviewed the role of clinical support within th
The findings demonstrate some significant positive improvements since 2016, such as the increase in the proportion of respondents who receive helpful feedback and learning as a result of reporting incidents. From the feedback given by survey participants, the following key improvements will help enable the community pharmacy sector to continue improving incident reporting levels and the culture in pharmacies:
simpler reporting tools
training for pharmacy staff on incident reporting
ensuring that all pharmacy staff receive feedback and learning they find helpful
How to use the tool
The tool can be used prospectively or retrospectively to assess products, their features, and how those could impact on their safe use. This will help determine whether any patient safety issues could arise in relation to a specific medicine. It can also be used as part of the learning process if any product-related incidents have arisen in a pharmacy. The form should be completed by a pharmacy professional and any findings, particularly where the boxes next to text marked in red have been checked, should be shared with team members and the Superintendent Pharmacist if
What will I learn?
Basic personal alarms for the elderly.
Alarms that send a signal for assistance.
Personal alarms and telecare.
Fall detectors and alarms.
How much does a personal alarm cost?
Lifeline alarm services.
Choosing and buying a personal alarm.
UTI hospital admissions reduced by 36% in the four pilot care homes (150 residents).
UTIs requiring antibiotics reduced by 58%.
The gap between UTIs increased from an average of nine days in the baseline period to 80 days in the implementation and sustainability phase.
One residential home was UTI-free for 243 consecutive days.
Similar outcomes noted in pilot 2 care homes (215 residents).
Eastern AHSN provided Quality Improvement (QI) coaching to the nurses employed by South Norfolk Clinical Commissioning Group (CCG) to work with residential and nursing homes across central Norfolk and Waveney to support the implementation of the checklist approach.
The overarching aim was to reduce avoidable admissions to hospital from care homes. The Eastern AHSN believes this successful project is an easily replicable approach to the improved management or prevention of UTI and can directly impact by not only improving patient care with the added benefit of admission avoidance and reduc
The AHSN North East and North Cumbria (AHSN NENC) Well Connected Care Homes Programme commissioned a small-scale evaluation of a new digital health intervention that aims to enhance the appropriateness of healthcare received by care home residents and the skills of care home staff.
The goals were to:
support care homes in becoming internally and externally ‘well connected’ in the digital age;
to enhance the quality of care experienced by care home residents, and by
significantly improving communication between care homes and the external health environment.
Most of the care that we see across England is good quality and, overall, the quality is improving slightly.
But people do not always have good experiences of care and they have told the CQC about the difficulties they face in trying to get care and support. Sometimes people don’t get the care they need until it’s too late and things have seriously worsened for them.
This struggle to access care can affect anyone.
Too many people find it hard to even get appointments, but the lack of access is especially worrying when it affects people who are less able to