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News Article
Hospitals in England ranking highly for empathy ‘have better patient outcomes’
Patient Safety Learning posted a news article in News
Patients and staff fare better at hospitals that rank highly on empathy, research suggests, with institutions also benefiting financially by spending less on agency staff, locums and consultants. The finding comes from the first study to rate NHS trusts in England according to an empathy score that is drawn from information on the organisation’s culture, leadership behaviour and practitioner empathy, among other factors. The report found that even modest increases in a trust’s overall empathy score were associated with widespread benefits, such as a better chance of the trust holding a “good” or “outstanding” rating for effectiveness and patient safety by the Care Quality Commission, the health and social care services regulator. Small improvements in empathy were also linked to better staff wellbeing, with higher scoring trusts reporting less burnout and absenteeism than those that scored lower. Expenditure on agency staff and external consultants was also lower in trusts with higher empathy ratings, the researchers found. “More empathic organisations have better patient outcomes, staff wellbeing and financial bottom lines,” said Prof Jeremy Howick at the University of Leicester, the study’s lead author. “Empathy helps patients because they feel listened to. If you’re not listening to the patient, or they don’t feel able to share all their symptoms, you won’t understand what they are going through and you cannot make an accurate diagnosis.” Read full story Source: The Guardian, 4 June 2026- Posted
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CQC gets caretaker chair after ‘regrettable’ delay
Patient Safety Learning posted a news article in News
An interim chair has been appointed to the Care Quality Commission, which has bemoaned a “regrettable” delay in recruiting a permanent successor. Non-executive director Kay Boycott will take on the role from 1 June until 31 July unless a substantive chair is appointed earlier. At Care Quality Commission’s board meeting on Wednesday, Ms Boycott said the new health secretary, James Murray, had not yet put forward his preferred candidate for the position. That person will also need to go before MPs at the Commons’ health and social care committee before appointment. She said the continued delay was “regrettable”. Sir Mike Richards announced he would be retiring in February, but at the time said he would stay until a replacement chair was in place. However, Ms Boycott said Sir Mike had decided to step down for “personal reasons” at the end of last month, after the process took longer than expected. Read full story (paywalled) Source: HSJ, 3 June 2026 -
Content Article
This Parliamentary and Health Service Ombudsman (PHSO) short paper shares insights from senior leaders at NHS trusts across England on how they handle complaints, what complaints reveal and how they use that learning to make improvements. It draws on conversations with NHS trust leaders and covers themes including: leadership and complaints culture rising complaint volumes and the patient-clinician relationship defensive culture and its impact on behaviour the role of regulation in supporting improvement prioritising patient experience digital transformation and patient-centred design. The findings highlight good practice and persistent challenges, with a shared message that patient experience must remain central to improvement in care and patient safety across the NHS.- Posted
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Patient Safety Commissioner for Scotland website
Mark Hughes posted an article in Scotland
The role of the Patient Safety Commissioner for Scotland is to champion safer care across Scotland's health and care system. This site provides information and resources related to this role. This website includes: Patient Safety Charter - this sets out what the Commissioner expects of health care providers in terms of standards and good practice. Key principles - this statement of the principles informs the exercise of the Commissioner’s functions. Contact information - detailing how patients and the public can get in touch with the Commissioner.- Posted
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Core Needs project (neurodivergence)
Craig.russo posted an article in Innovation programmes in health and care
Craig Russo outlines the Core Needs School Pilot, a needs-led, school-based early intervention model for young people with neurodevelopmental needs. He describes how embedding clinicians in schools enables rapid, functional assessment and support without waiting for diagnosis, improving outcomes while significantly reducing costs and demand on specialist services. It demonstrates impact and support expansion, highlighting strong value for money, improved access and alignment with national SEND reform principles. The Core Needs provides a clear, practical example of how a needs‑led model can be operationalised at scale within mainstream education, moving beyond theory into delivery. It demonstrates how embedding clinical expertise directly into schools transforms access, shifting support closer to children and young people and enabling real-time assessment, observation and intervention in their everyday environment. This approach not only improves timeliness but strengthens relationships between health, education and families, creating a more joined-up system that is easier to navigate. A key learning point is the power of intervening early with functional, strengths-based support rather than relying on diagnostic thresholds. The model shows that many young people can be effectively supported through a single, well-structured intervention, supported by a period of watchful waiting and clear step-up pathways when required. This has important implications for demand management, demonstrating a credible route to reducing pressure on specialist services while maintaining safe and appropriate escalation. The pilot also highlights the importance of building capability within schools. By working alongside SENCOs and staff, clinicians are not only supporting individual children but leaving a lasting legacy of increased confidence, skills and consistency within the wider workforce. This creates a multiplier effect, where impact extends beyond the initial intervention and contributes to longer-term system resilience. From an operational perspective, the pilot identifies critical enablers of success, including strong multi-agency partnership working, clear referral processes, dedicated workforce capacity and a structured delivery model. It also makes clear the risks of not investing, particularly around increasing demand, widening inequity of access and continued reliance on costly statutory pathways. For decision-makers, the key action is to consider how this model can be embedded as part of the core local offer, rather than as a time-limited pilot. The evidence presented supports scaling through a phased approach, ensuring quality and consistency are maintained while expanding reach. It also prompts a wider reflection on how services can redesign pathways to prioritise early intervention, improve flow and ensure that resources are directed where they have the greatest impact. Overall, this pilot offers a compelling, evidence-informed case for system change, showing not just what should be done differently, but how it can be delivered in practice in a way that is sustainable, equitable and centred on the needs of children and young people. More blogs on the hub from Craig Russo: Partnership working between A&E, the police and custody healthcare- Posted
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Content Article
Relational coordination is a powerful method for working better together to create value for your employees and customers. It is a complement to lean, Agile and other improvement methods, and a well-validated method in the healthcare, education and commercial sectors. Relational coordination is shaped by organizational structures and, when strong, it supports organizations in achieving a wide range of desired performance outcomes including quality, safety, efficiency, financial outcomes, well-being, learning and innovation. Relational coordination is particularly important for achieving desired outcomes when work is highly interdependent, uncertain and time constrained, whether in times of crisis or everyday stress. Relational coordination is measured as a network of ties across roles in any work process that requires coordination. Its outcomes and predictors have been tested in 73 industry sectors and 36 countries.- Posted
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Event
untilAs one of the three shifts set out in the 10 Year Health Plan, technology and the digitisation of health and care is expected to change the way people access and interact with services, reduce administrative tasks to free up staff time, and even prevent ill health occurring in the first place. While the technology landscape is evolving rapidly, the NHS itself is also undergoing significant structural change, including the planned abolition of NHS England and substantial cuts across integrated care boards. These changes have direct implications for the entire workforce, and the patients and communities they support. This free King's Fund online event, will explore what health and care leaders need to truly shift from analogue to digital; recognising that transformation, innovation and partnership working demands good leadership, the right infrastructure and capacity and capability development. The event will discuss: the current state of digital leadership across systems and organisations with different levels of digital maturity examples where structural changes and budget cuts are having an impact on digital priorities outlined in the 10 Year Health Plan emerging approaches to deliver digital priorities that better care for patients. Register -
News Article
Nottingham maternity scandal families make plea to new health secretary
Patient Safety Learning posted a news article in News
Families affected by the Nottingham maternity scandal have urged the newly appointed health secretary to meet with them before a critical report is published next month. The major review of care at the Nottingham University Hospitals NHS Trust, led by former midwife Donna Ockenden, encompasses nearly 2,500 families whose lives have been affected by the deaths or injuries of hundreds of babies. The inquiry is the largest in NHS history and has been ongoing for more than three years. In a letter sent on Thursday, the affected families stressed to James Murray, who took over from Wes Streeting last week, that listening to their experiences "must remain at the heart of this process". They wrote: “We believe it is vital that you hear directly from those affected before the review concludes, and we ask that you come to Nottingham to meet families, listen to our experiences, and understand the reality behind this report before the findings are shared with Parliament and the public.” Read full story Source: The Independent, 21 May 2026- Posted
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Perspectives on the NHS Modernisation Bill
Mark Hughes posted an article in National/Governmental
On the 14 May 2026 the UK Government introduced the Health Bill in the House of Commons, also known as the NHS Modernisation Bill. This new legislation is intended to introduce two significant changes, joining up health information and abolishing NHS England. This article pulls together a number of different reflections shared on this bill as it proceeds through Parliament. The Health Bill 2026-27 is a new piece of Government legislation which aims to: Improve patient safety and experience through a new single patient record, enabling joined-up, proactive care and empowering patients. Put power and resources in the hands of frontline NHS organisations by abolishing NHS England and stripping back national bureaucracy. Clarify the role of local health bodies, giving them real flexibility to design and deliver health services to best meet the needs of their local populations. Department of Health and Social Care The UK Government has published a collection of resources about the Health Bill, including fact sheets on the following topics: Single Patient Record Role and functions of the restructured Department of Health and Social Care Data and digital functions Oversight of the health system Integrated Care Boards as strategic commissioners Providers Patient safety Patient voice Patient Safety Learning Following the announcement of the NHS Modernisation Bill in the King’s Speech 2026, Patient Safey Learning published an article highlighting six key takeaways from this speech from a patient safety perspective. This includes reflections on specific provisions in the Bill including: Transferring the Health Services Safety Investigations Body functions to the Care Quality Commission. Creating a new single patient record. Transferring the functions of Healthwatch England to the Department of Health and Social Care and creating a new Patient Experience Directorate in the Department of Health and Social Care. Abolish NHS England and making several changes to the role of Integated Care Boards. The King’s Fund The health and care charity and think tank The King’s Fund have created on a new area on their website where they are sharing all their latest analysis, commentary and responses on the Health Bill as this legislation developments. This includes an article by their Chief Executive Sarah Woolnough setting out five tests for the NHS Modernisation Bill. Nuffield Health In this article, Becks Fisher, Director of Research and Policy at the Nuffield Trust, discusses key issues raised by the NHS Modernisation Bill. He considers this in the context of the departure of Wes Streeting MP as Secretary of State for Health and Social Care, and his replacement with James Murray MP. Health Service Journal In this episode of the Health Service Journal Health Check Podcast, Annabelle Collins and Dave West are joined by Hugh Alderwick, Health Foundation director of policy and research, to help unpick the 200-page legislation and what it will mean for the service. Carnall Farrar (CF) In a helpful infographic, CF’s snapshot of the NHS Modernisation Bill focuses on the provisions most relevant to NHS leaders and executives: what is changing, when, and what it may mean in practice.- Posted
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News Article
Former chair ‘sensationalised whistleblowing claim to oust CEO’
Patient Safety Learning posted a news article in News
An employment tribunal has thrown out a former chair’s whistleblowing claims against a trust CEO, saying he “misrepresented and exaggerated” concerns as part of a campaign to oust her. Max Mclean, who was chair of Bradford Teaching Hospitals Foundation Trust from 2019 to 2023, was heavily criticised in the ruling, which said it had “not identified any misconduct or lack of personal performance” by CEO Mel Pickup. In contrast, it said the former chair had launched a “personal battle” to oust Ms Pickup and “was (and remains) blind to any findings about his own behaviour”. Mr Mclean told HSJ he was “disappointed” by the tribunal’s conclusions and he did “not accept a number of the characterisations made about my motivations and conduct”. He denied asking NHS England to remove the CEO. Mr Mclean left the trust that year following an “irretrievable breakdown” in the relationship between him and Ms Pickup. In February 2025, he announced he would take the trust to an employment tribunal, claiming he was unfairly dismissed for raising concerns about baby deaths. However, according to a summary reasons judgment published by the trust this week, the tribunal ruled these did not represent whistleblowing concerns because of the way that he raised them, in an appraisal with Ms Pickup, and the time he took to raise the concerns. The tribunal said Mr Mclean had been notified of the neonatal incidents in April 2021. Read full story (paywalled) Source: HSJ, 19 May 2026 Related reading on the hub: Speaking up for patient safety: A new interview series about raising concerns and whistleblowing- Posted
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News Article
Maternity Advisor to champion safer care for mothers and babies
Patient Safety Learning posted a news article in News
Women and families failed by maternity services will be better heard and their experiences will drive lasting improvements to care, as Michelle Welsh MP has been appointed as the government’s first Maternity Advisor. Welsh will work directly with families, the government, the NHS and key maternity organisations to push for better, safer care for mothers, babies and families. She will meet regularly with ministers to share evidence and advice, and work with families and communities to bring a wide range of voices into the heart of the government’s action to improve maternity services. There will be a special focus on those from communities that face the greatest health inequalities. Health and Social Care Secretary James Murray said: "Far too many women and families have been let down by maternity services, and that must change. "Michelle Welsh brings exactly the commitment and expertise this role demands, and I know she will be a powerful champion for the women and families. "Today marks a significant step forward in our determination to make maternity care safer for every mother and baby in England." Michelle Welsh, MP and Maternity Advisor said: "I am honoured to have been appointed as the National Maternity Advisor to the Government. "This role is deeply personal to me. Like far too many women across this country, I know what it feels like to come through childbirth carrying both physical and emotional scars. That experience has strengthened my determination to fight for safer, more compassionate maternity care for every family. "As National Maternity Advisor, I will work tirelessly to drive forward meaningful reform focused on safer staffing, stronger accountability, listening to women, tackling inequalities and ensuring lessons are learned when failures happen. "This is about rebuilding trust and creating a maternity system that is not only safer, but kinder too." Read full press release Source: Department of Health and Care, 19 May 2026- Posted
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Content Article
The King’s Speech 2026 sets out the programme of legislation that the UK Government intends to pursue in its next parliamentary session. This blog highlights six key takeaways from this speech from a patient safety perspective. On Wednesday 13 May 2026, Kings Charles III delivered his annual speech in the Lords Chamber at the State Opening of Parliament.[1] Written by the Government and delivered by the Monarch, the speech presents opportunity at the start of a new parliamentary session for a government to set out its plans for the year ahead. This year’s speech includes two pieces of proposed legislation that have, potentially, significant implications for patient safety: NHS Modernisation Bill Public Office (Accountability) Bill In this blog, we highlight six takeaways from these proposed bills from a patient safety perspective. 1. Future of the Health Services Safety Investigations Body The NHS Modernisation Bill includes several changes to the patient safety landscape in England. These involve the implementation of several key recommendations put forward in Dr Penny Dash’s Review of patient safety across the health and care landscape last year.[2] This includes the recommendation to transfer the Health Services Safety Investigations Body (HSSIB) functions to the Care Quality Commission (CQC). In our response to the Dash Review, we stated our belief that HSSIB has an important independent role in the health system which should be retained.[3] There are understandable concerns about the potential for its independence to be compromised by its functions being transferred to the CQC.[4] [5] More broadly, we know that many staff working in healthcare do not feel confident raising concerns. As NHS Staff Survey results continue to illustrate, nearly two-fifths of staff say they do not feel safe to speak up about concerns.[6] Recognising the importance of staff feeling able to speak freely in investigations, HSSIB currently conducts these using a ‘safe space’ approach. This prohibits, on a legal basis, the unauthorised disclosure of protected material. Even if this legal assurance is maintained under these proposed changes, there still may be concerns that moving HSSIB into the CQC could potentially undermine staff confidence that confidentiality will be maintained. If confidence in the independence and confidentiality of HSSIB’s investigations is undermined, whether in reality or perception, this could compromise understanding of what is really happening on the ground. HSSIB’s ability to do this is an essential prerequisite to understand what the risks to patient safety are and the action needed to address these. We await further detail in the NHS Modernisation Bill on how these challenges will be addressed. 2. Embedding patient voice in national decision making Other notable recommendations from Dr Penny Dash’s review expected to feature in the NHS Modernisation Bill include: Transferring the functions of Healthwatch England to the Department of Health and Social Care. Developing a new Patient Experience Directorate in the Department. In our response to the Dash Review, we welcomed the proposal to create a new National Director of Patient Experience, alongside a Patient Experience Directorate. A new central body offers potential benefits for pooling expertise and resources. However, questions remain as to whether these changes could risk making the routes through which patient experience and concerns influence decision making less visible and more diffuse.[7] [8] [9] [10] It is vital that these changes improve the health systems capacity to listen and respond to patient experiences. We believe that an important element of this will be ensuring this new Patient Experience Directorate can benefit from regional and local experience and expertise. We would expect to see further detail setting this out in due course, considering how this will connect with local models for engaging with patients, families and carers. Specifically, we would also seek clarity on how this Directorate will work with local and national Patient Safety Partners, whose roles were not mentioned in the Dash Review. 3. Creating a new single patient record Another key strand of the NHS Modernisation Bill will be plans to create a new Single Patient Record. This is intended to “enable people to see their own health records securely on the NHS App, empowering them to make informed decisions about their own health”.[11] In our response to the 10 Year Health Plan for England, we stated our support for this initiative.[12] It is broadly acknowledged that if implemented effectively, this could make a real difference in improving joined-up communication in the NHS.[13] Patients not only need easy access to their records, but simple mechanisms to flag concerns and address any inaccuracies in a timely manner. Mistakes in records can create significant patient safety risks, and as illustrated by patient experiences shared with us on our patient safety platform the hub, amending these is often not a simple process.[14] 4. Introducing the Hillsborough Law The proposed Public Office (Accountability) Bill would put in place a new professional and legal Duty of Candour—meaning public officials must act with honesty and integrity at all times. This was previously announced in September 2025 and the Bill itself has already been tabled in Parliament.[15] We welcome this legislation. Patient Safety Learning believes it should be a requirement to be honest and transparent with patients and their families when something goes wrong, and this should be fundamental for all staff. The proposals in this new legislation have greater scope than the existing statutory Duty of Candour in the NHS, with a focus on systemic institutional behaviour. It is also notable that these provisions of the Bill will apply to the whole of the UK, not just England and Wales. 5. Abolition of NHS England The NHS Modernisation Bill will legislate to integrate NHS England’s functions into the Department of Health and Social Care, as first announced last year.[16] While we are still waiting further detail of what this will look like in practice, the existing National Patient Safety Team at NHS England is likely to be impacted by these changes. This Team is currently responsible for owning various patient safety programmes and policies and issuing safety warnings and recommendations. As stated in our response to the 10 Year Health Plan for England, an area of concern for us remains the lack of significant capacity to intervene if necessary for the purposes of improvement at a national level. Alongside this, there is also currently no national body able to commission or develop solutions that all organisations can use and adapt to improve patient safety. If healthcare providers identify a systemic issue that needs to be addressed because it affects other organisations, there is no national organisation that has the role or capacity to act on this. Instead, providers are left to find local solutions to system-wide concerns without a vehicle for widespread dissemination and evaluation. We believe this gap places a serious limitation on the healthcare system’s ability to reduce avoidable harm. It does little to address the inconsistencies in care across the country, with multiple different responses and workarounds to system-wide problems with varying levels of success. It is also a significant missed opportunity if we fail to take learning gained from provider organisations and apply this nationally for improvement in a meaningful way. This is an issue we think should be considered and addressed in the future merger of NHS England and the Department of Health and Social Care. 6. Changes to Integrated Care Boards Finally, the NHS Modernisation Bill will also include several changes for Integrated Care Boards (ICBs), including: Refine the membership of ICBs. Placing new requirements for mayoral nominees to be on ICBs. Confirming their role as strategic commissioners, by transferring responsibilities for all but the most specialised commissioning functions to ICBs. In a joint blog with the Advancing Quality Alliance (Aqua) earlier this year, we noted that there is huge opportunity for ICBs to drive a systemic approach to patient safety through their strategic commissioning responsibilities.[17] [18] [19] However, there is currently significant variation in ICBs involvement in safety management activities.[13] With the right support ICBs have the potential to develop an integrated and coordinated approach to safety, reflecting patient care pathways across systems and ensuring consistency and collaboration. We would hope to see this included in these changes considered in the provisions of the NHS Modernisation Bill, and in the forthcoming new NHS Quality Strategy. References Prime Minister’s Office. 10 Downing Street. Oral statement to Parliament: The King’s Speech 2026. 13 May 2026. Department of Health and Social Care. Review of patient safety across the health and care landscape. 7 July 2025. Patient Safety Learning. Review of patient safety across the health and care landscape: Patient Safety Learning‘s response. 15 July 2025. Macrae C. Failing to learn? The NHS is losing its capacity for system-wide safety investigation. Journal of the Royal Society of Medicine, 2025; 118(10). Health Service Journal. Merging watchdog into CQC will ‘destroy’ independence. 26 February 2026. Patient Safety Learning. Patient Safety Learning’s response to the NHS Staff Survey Results 2025. 13 March 2026. Martin G, O’Hara J. Hope over experience? Patient and staff voice in the NHS after the Dash review. 1 2025;390:r1514. Cox C. Is the patient voice fading? Reflections on patient safety in a changing NHS. Patient Safety Learning. 28 January 2026. Morris L, et al. The Kings Fund. The future of patient voice: learning from the Healthwatch model. 18 March 2026. Patient Safety Learning. Patient voice, safety and the NHS 10 Year Plan: Reflections from the Patient Safety Forum 2026. 23 March 2026. Prime Minister’s Office. 10 Downing Street. King’s Speech 2026: background briefing notes. 13 May 2026. Patient Safety Learning. 10 Year Health Plan: Patient Safety Learning’s response. 14 August 2025. The Kings Fund. The King’s Fund responds to the King’s Speech and the introduction of the NHS Modernisation Bill. 13 May 2026. Anonymous. The digitalising of patient records – why patients MUST be involved. Patient Safety Learning. 16 April 2024. House of Commons. Public Office (Accountability Bill), Session 2024-26. Last updated 5 May 2026. Department of Health and Social Care. World’s largest quango scrapped under reforms to put patients first. 13 March 2025. Patient Safety Learning and Aqua. Patient safety and the new NHS Quality Strategy. 25 February 2026. Aqua. What Should Safety Look Like at a System Level. 6 April 2023. Patient Safety Learning. The elephant in the room: Patient safety and integrated carer systems. 11 July 2023. Health Services Safety Investigations Body. Safety management: accountability across organisational boundaries. 13 February 2025.- Posted
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Content Article
Annette Fogarty, Associate Director of Quality & Patient Safety, NHS South East London Integrated Care Board, shares a presentation on how proactive risk management can unlock safety, quality and innovation in the NHS. We often focus on reacting to incidents, but real improvement comes from understanding the risks beneath the surface and how they interact within the system and not just the organisation we work in. The NHS is a complex system of systems and through collaboration, problem seeking and proactive risk management we can help to create safer systems and deliver better outcomes for our patients.- Posted
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This paper is based on interviews with Chief People Officers (and their equivalent role) from NHS organisations in England, Northern Ireland and Wales. Individuals were invited to take part based on the authors’ knowledge of their organisations’ work to review and improve disciplinary processes. Some were at the start of a journey to address issues and concerns. Others were further forward. Of the 19 organisations approached, 16 responded. They represented acute trusts (7), ambulance services (1), community trusts (2), mental health trusts (4) and specialist trusts (2). Apart from a few deputies, the interviewees all held responsibility for People/HR in their organisations and were members of their executive teams. The authors conducted 90 minute interviews with participants between October 2024 and April 2025. Each related to the application of disciplinary policy and processes in the interviewee’s organisation. After transcription and undertaking a thematic analysis, seven themes were agreed from the interviews. How you can use this paper Discuss with senior HR leaders in your community: What are the points that resonate with you? What do you challenge or disagree with? How can the paper and its themes support change? Discuss with your HR team: How does your current practice align or differ from the themes raised? What themes do you wish to develop? What themes need further consideration and discussion? Can you use this paper to guide your approach to disciplinary processes in your organisation? Discuss with your executive team and board: Introduce the seven themes to colleagues for awareness and reflection. How do they wish to proceed – in-line with the seven themes or by challenging them and taking another approach? What data do they need to assess performance and outcomes? Seven themes and key take-aways The essential role of HR leadership Strengthen Board leadership so CPOs lead, own and report on disciplinary policy in line with organisational culture and values. Putting people at the centre Design policies that are accessible, humane and rooted in trust, written in clear language and focused on the people affected. Support for everyone involved Ensure consistent, structured support for staff under investigation, as well as for managers, investigators and HR teams. Addressing inequality Improve fairness, transparency and consistency in how disciplinary processes are applied across the workforce. Choosing the correct process Support managers to distinguish between conduct and capability issues and to intervene in all HR issues earlier and appropriately. Taking a last resort approach Prioritise informal resolution wherever appropriate to reduce harm and improve outcomes for individuals and teams. Pursue continuous improvement Embed ongoing learning in organisations, reviewing processes regularly and using data to drive improvement and consistency.- Posted
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News Article
Trust upgraded despite staff reports of discrimination and fear
Patient Safety Learning posted a news article in News
A large acute trust has had its leadership rating upgraded from “inadequate”, despite serious concerns, including allegations that a board member made “divisive and discriminatory remarks” about a Ramadan initiative. University Hospitals Sussex Foundation Trust’s “well led” rating has moved to “requires improvement” in a Care Quality Commission report published. It said the trust had made progress since 2023 when its leadership was rated “inadequate”, and that there was “strong commitment from staff” and “effective partnership working in some areas”. Inspectors said the trust’s leaders were “passionate”, with “a clear intent… to improve”. They “understand what is required” and “the priority now is to deliver improvements with pace and purpose”, the CQC said. However, the inspection report listed some serious reservations and concerns. It said leaders still needed “to strengthen action to ensure fair and inclusive working conditions for all staff groups”. Staff told inspectors who visited in July last year that a non-executive director – who was not identified to the CQC – did not support an initiative to provide Muslim staff with fruit and drinks to break their fast during Ramadan, and had made “divisive and discriminatory remarks”. Other staff reported “fear and toxicity”, with “poor behaviours” from directors. Read full story (paywalled) Source: HSJ, 8 May 2026- Posted
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10 Year Health Plan – one year on
Patient Safety Learning posted an event in Community Calendar
untilMore than a year on after its publication, the focus has shifted from ambition to action. What does it really look like to turn the plan into reality? What challenges have emerged, where have leaders found ways through and what does this early progress tell us about what comes next? At the centre of the plan are three shifts – moving care from hospitals to local communities, preventing illness not just treating it, and realising the potential of digital technology. But what do the shifts actually mean in practice for those working locally and a year on does it feel any different for staff, patients and communities? Join the King's Fund to take stock of progress a year on, explore what still needs to happen and look ahead to what will be possible if the ambitions of the 10 Year Health Plan are brought to life. Sessions will explore: what progress has been made a year on changes in the policy landscape over the past year what the shifts mean for the experience on the ground for staff, people and communities the tension leaders face between balancing delivering the plan and other priorities what the future of ‘patient power’ can and should look like how leaders can unlock their agency to drive change how local systems have been delivering the three shifts and how to take this further what is possible if the plan is fully realised. Register- Posted
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Over the past few months, the King's Fund have spoken to nearly 60 health and care leaders about the opportunities and challenges presented by AI, and how they are leading their organisations through a period of rapid technological change. While many of the insights they shared are not unique to health and care, they speak directly to the realities of leading in an already stretched system. At the heart of this sits a central tension: the ‘stuck paradox’. Leaders feel an urgency to accelerate the use of AI alongside real constraints on their ability to act. These constraints range from limited resources and transformation capability to gaps in knowledge or confidence to make the right decisions. For many it is a combination of all of these. This long read shares ten key themes that have emerged from these initial conversations. The 'stuck paradox' What do we mean by productivity? Balancing risks and opportunities Differences across health and care settings Patient trust Widening inequalities Workforce displacement Workforce polarisation Governance and strategy National digital leadership was described as sub-optimal- Posted
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Top picks: Nurses championing patient safety
Patient_Safety_Learning posted an article in Nurses
Nurses are at the forefront of health and social care delivery. Often they are also leading, championing and driving change for patient safety. In this edition of our ‘Top picks’ series we celebrate some of the amazing work nurses are doing to prevent avoidable harm and improve patient and staff experience. The examples below include blogs, interviews and practical improvement projects. They have been shared with us by members of the hub, a global community of people passionate about patient safety. You can sign up to the hub here, it’s free and easy to do. Safety tools, approaches and insights Implementing the aSSKINg pressure ulcer care bundle – a blog by Susan Martins Nurse-led use of technology to enable better care - Homerton University Hospital Action Card App Yellow kits - an innovation to reduce the risk of falls in Accident and Emergency departments Friends of African Nursing: Training perioperative nurses across Africa Measuring standards of care, not negative outcomes Nobody left behind: Improving the health of people with learning disabilities and reducing inequalities across primary care Tackling antibiotic underdosing: Interview with Ruth Dando, Head of Nursing for Theatres, Critical Care and Anaesthetics at BHRUHT Insights from a reducing falls project at the University Hospital Southampton How a catheter removal project improved care for patients while saving money and carbon emissions Safety culture How a simple newsletter can improve culture and communication within teams It’s time to look beyond perceived barriers to Family Integrated Care in the NICU and create a culture for change Safety Incident Supporting Our Staff (SISOS) Safety Chats Interviews with nurses In our series of Patient Safety Spotlight interviews, we talk to different people about their role and what motivates them to make health and social care safer. Martin Hogan, Lead Professional Nurse Advocate at Central London Community Healthcare NHS Trust Kathy Nabbie, Theatre Scrub Nurse Practitioner and Non-medical Surgical First Assistant Angela Hayes and Caroline Morris, Palliative Care Nurse Specialists at The Christie NHS Foundation Trust In an episode of our Speaking up for patient safety interview series, we spoke to Rebecca Wight, a nurse consultant practitioner. Rebecca talks about what happened to her when she tried to raise patient safety concerns about a colleague. Speaking up for patient safety: Rebecca Wight in conversation with Peter Duffy and Helen Hughes Could you share for safety? Are you a nurse with a passion for patient safety? Do you have insights, projects or practical tools and resources that could be shared for wider benefit? Perhaps you’d like to feature in one of our Spotlight interviews? You can get in touch with our hub editorial team by emailing us at [email protected]- Posted
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Event
Clinical huddles, safety briefings and board rounds are now core tools for managing safety, flow and workforce pressures in real time. Done effectively they: give teams a shared picture of risk surface concerns from all staff improve visible leadership, communication and teamwork proactively improve patient safety in real time help prioritise work and escalation turn “soft intelligence” into concrete actions. Done badly, they have the potential to become tick-box rituals that waste time, shut down voices and do not result in improvement or change. This practical masterclass will focus on how to design and lead brief, focused and effective clinical huddles and safety briefings in busy NHS environments. It will explore different types of briefings (start-of-shift, safety huddles, flow huddles, theatre briefs, board rounds and debriefs), and how to make sure they genuinely improve safety, flow and team culture rather than becoming “just another meeting”. The event will also support you to redesign and improve your huddles and briefings for maximum impact. Through expert input, practical examples and focused exercises you will build the skills and confidence to lead briefings that: run to time are well attended involving the whole multidisciplinary team surface concerns from all staff improve patient safety in real time result in clear, trackable actions. Register hub members receive a 20% discount. Email [email protected] for discount code. -
Content Article
NHS England is repeatedly addressing the wrong problem in emergency care. This HSJ article argues that national policy focuses on A&E “front door” measures (diversion, metrics, corridor care management) rather than the true cause of long waits: a shortage of inpatient beds and poor patient flow out of hospitals.- Posted
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News Article
NHSE intervenes at governance crisis trust
Patient Safety Learning posted a news article in News
NHS England has formally intervened over governance failures at a trust whose chair resigned after “exceeding her authority” by suspending its chief executive. NHS England told East Kent Hospitals University Foundation Trust it was taking action because of “leadership and board instability and the impact of recent events on the working relationship between the wider board members and the council of governors”. It was “imperative that a strong and stable board and executive leadership team [are] in place… to set direction, manage and respond to the range and scale of the issues currently faced”, according to a letter on Tuesday from regional director Anne Eden. NHSE told the trust to “ensure that the board is equipped with the right leadership skills, experience and capacity to oversee all elements of organisational governance, financial delivery, quality of care and operational delivery”. Read full story (paywalled) Source: HSJ, 29 April 2026- Posted
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Content Article
In this podcast interview series, NHS whistleblower Peter Duffy and Patient Safety Learning’s Chief Executive Helen Hughes explore how the healthcare system responds when its staff raise concerns about patient safety. In each episode, Helen and Peter interview someone who has spoken up about patient safety issues in healthcare organisations, or who works to help staff raise concerns where they see unsafe care. In this episode, Helen and Peter speak to Rebecca Wight, a nurse consultant practitioner. Rebecca talks about her time at the The Christie, a cancer treatment centre in Manchester, and what happened to her when she tried to raise patient safety concerns about a colleague. Despite escalating these concerns to management and clinical leadership, Rebecca reported being ignored, having her concerns dismissed as a personal attack, and facing a "brick wall" from leadership. Rebecca reflects on the toll the process took on her and her family, her experience of going through an employment tribunal and why there needs to be more support for people who raise concerns within their organisation. Subscribe to our YouTube podcast to keep up to date with the latest episodes. Transcript of the interview Read a blog from Peter and Helen about the interview series- Posted
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- Speaking up
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News Article
Trusts name first joint CEO
Patient Safety Learning posted a news article in News
A chief executive has been appointed to lead ambulance services for a population of about nine million, in a new group of two trusts. Simon Ashton is currently the hospital chief executive of Newham University Hospital, which is part of Barts Health Trust. He will become the first joint CEO of South East Coast and South Central ambulance service foundation trusts. They have begun forming a group and together will be bigger than all other English ambulance trusts except London. The trusts recruited together, and the appointment had to be confirmed by both their councils of governors. They have said they do not plan to merge, but are working together on areas including workforce planning, digital, clinical collaboration, service resilience, and staff wellbeing. Read full story (paywalled) Source: HSJ, 24 April 2026- Posted
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News Article
Former trust leader arrested for perverting the course of justice
Patient Safety Learning posted a news article in News
A former senior leader of the Countess of Chester Hospital Foundation Trust has been arrested on suspicion of perverting the course of justice. Cheshire Constabulary has said it will not give details, including the age or gender, of the individual. However, they are understood to be one of three former members of the senior leadership team at CoCH FT between 2015 and 2016 who were arrested last June on suspicion of gross negligence manslaughter. They were later bailed pending further enquiries. The force said the latest arrest had taken place as part of an ongoing investigation into potential corporate manslaughter and gross negligence manslaughter at the hospital where convicted murderer Lucy Letby used to work. A statement from Cheshire Constabulary said officers executed a search warrant at a property on Wednesday. Read full story (paywalled) Source: HSJ, 23 April 2026- Posted
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News Article
Families want top medic removed from key taskforce
Patient Safety Learning posted a news article in News
Bereaved families impacted by the Nottingham maternity scandal have called on Wes Streeting to remove a senior medic from a national taskforce whose appointment they said was “deeply distressing”. They have alleged Dr Stephen Wardle has a “clear and unavoidable conflict of interest” and his appointment to the national maternity taskforce was a “significant failure of judgment” by ministers. Dr Wardle is providing his expertise to the taskforce, established as part of Baroness Valerie Amos’ national review, in his capacity as president of the British Association of Perinatal Medicine. However, he has also been a consultant neonatologist at Nottingham University Hospitals Trust since 2001, the provider where senior midwife Donna Ockenden is investigating more than 2,500 cases of harm since April 2012. Now, in a letter to the Department of Health and Social Care, shared with HSJ, the Nottingham Affected Families group is calling for his removal because of his longstanding senior position at NUH. They have also flagged their concerns with BAPM. The family letter states: “This appointment feels profoundly inappropriate and deeply distressing to the families who have suffered harm, loss, and trauma as part of what has been widely described as the largest maternity scandal in NHS history. “It is our belief that this demonstrates a significant failure of judgment, sensitivity, and respect for those most affected. “Dr Wardle held and still holds a senior leadership position within neonatal services at NUH during the period in which serious and systemic failings in maternity and neonatal care were occurring. It adds: “As such, we believe this represents a clear and unavoidable conflict of interest. We believe Dr Wardle cannot be relied upon to identify harm, toxic culture, deception, and unsafe care within his own organisation, [therefore] it is difficult to understand how he can be entrusted with identifying and addressing these same issues at a national level.” Read full story (paywalled) Source: HSJ, 24 April 2026- Posted
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