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News Article
The NHS trust at the centre of a public mental health inquiry estimates it will need to spend £30m to cover the costs of the process. The Lampard Inquiry is looking into the deaths of more than 2,000 people under Essex NHS mental health services between 2000 and 2023. Paul Scott, the former chief executive officer of Essex Partnership University NHS Foundation Trust [EPUT], admitted the figure was "substantial" but said there was no set budget for the legal process. "Our position is we need to spend what we need to spend to serve the inquiry," he said. Scott was called back to give evidence to the inquiry, having appeared at a previous hearing. Chief counsel to the inquiry, Nicholas Griffin KC, said that EPUT had spent £13.5m up to the end of November 2025 on the Lampard Inquiry and its predecessor - the Essex Mental Health Independent Inquiry - but was forecasting a £30m spend overall. Scott left his role at the end of June to become CEO of East Suffolk and North Essex NHS Foundation Trust, which runs Colchester and Ipswich hospitals. Bereaved families criticised the timing of his departure from EPUT when the Lampard Inquiry was still active. Scott apologised to families who had been upset by the move, but told the inquiry: "I'm here…to assure people that I'm not running from anything." He added he was "available to be accountable for my time in EPUT". Read full story Source: BBC News, 7 July 2026- Posted
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News Article
CEO admits underestimating requirements of deaths inquiry
Patient Safety Learning posted a news article in News
A trust has been slow to provide records to an inquiry examining more than 2,000 deaths, because it underestimated the resources needed, its former CEO has admitted. Paul Scott, who left Essex Partnership University Foundation Trust last month, said the trust “underestimated at the outset the scale and complexity of what would be required of it” as the main NHS trust respondent to the Lampard Inquiry. Baroness Kate Lampard is investigating more than 2,000 mental health deaths in Essex between 2000 and 2023, with her inquiry due to report in 2028. In a statement read to the inquiry on Monday afternoon, Mr Scott said: “That underestimation was not in bad faith, but rather an error of planning and resourcing in not appreciating the wide focus which would be put on the delivery of services by it and predecessor trusts. “This had real consequences: it generated delay, eroded the inquiry’s confidence, and [in some cases] directly affected bereaved families.” The problems included a failure to quickly forward 30 “next of kin” letters provided by the inquiry in February. EPUT said it was trying to validate families’ addresses, but has apologised for the unacceptable delay. Read full story (paywalled) Source: HSJ, 6 July 2026- Posted
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Content Article
Good end of life care depends on good communication. When patients and families receive clear, honest and timely information, they are better able to face what lies ahead. When communication breaks down, the consequences can last a lifetime.Since 2020, the Parliamentary and Health Service Ombudsman (PHSO) have investigated complaints about palliative and end of life care services across England. They found that communication is the most common failing - patients not told their diagnosis, families kept in the dark, and vital information lost when people move between services.This PHSO report draw on the experiences of families and clinicians to set out where communication most often falls short and what needs to change. Recommendation 1. The Modern Service Framework should include a detailed strategy to address skills and confidence gaps in communication. The Modern Service Framework should include a system-wide strategy to tackle longstanding gaps in confidence and skills in talking about death, dying and palliative care. This should establish communication about the end of life as a core competency across the workforce.Clinical education should set the expectation that skilled communication about the end of life is an essential, invaluable part of all healthcare roles. We echo the recommendation of the Commission on Palliative and End-of-Life Care that training on palliative and end of life care should be a mandatory part of undergraduate medical education. Mandatory training at postgraduate level in provider settings should include:: psychologically informed elements such as understanding common patterns of distress at the end of life, and core skills for responding to and understanding clinicians’ own anxiety so they are able to stay present and sit with distress; skills practice with feedback and rehearsal of challenging scenarios. To be effective, training must be accompanied by ongoing ‘on-the-job’ support. This needs to be understood as an important part of implementation, not an optional add-on to training. For example, providers should consider developing clinical supervision structures that support professionals to increase their skills and confidence while maintaining their own resilience and wellbeing. This reflects the fact that embedding skills into practice, and seeing them valued in the working environment, is important for consistent delivery. Recommendation 2. The Modern Service Framework should develop clear outcome measures to assess the performance of end of life care services, centred on patient and family experience. Outcome measures should include an assessment of how effectively services communicate with patients and those close to them. One consideration in this is the role of large-scale surveys that ask bereaved people about experiences of end of life care for their loved one. The National Audit of Care at the End of Life (NACEL) is extremely valuable as a national comparative audit of the quality and outcomes of care experienced by the dying person. But it covers only the final hospital admission rather than experiences across all settings and at earlier points in the care journey. The Modern Service Framework should consider options for a bereavement survey that asks for feedback about the experience of all deaths, including deaths at home, in care homes and in hospices, in addition to those in hospitals. This will be particularly important given the ambitions around shifting care, including end of life care, from hospitals to the community. Recommendation 3. Prioritise end of life care in the rollout of the Single Patient Record. Dying patients often move between hospitals, GPs, community palliative care teams, hospices and ambulance services. Patient information must be readily accessible across these different settings. The Single Patient Record must make sure that important end of life care information – including advance care plans, ReSPECT forms and DNACPR decisions – is consistently accessible and editable across all care settings. The Single Patient Record must build on and learn from the important work that has gone before, including the development of Electronic Palliative Care Coordination Systems (EPaCCS). Joined up, accessible systems are necessary, but they also depend on the quality of information that goes into them. The Single Patient Record programme must include sufficient investment in training on how patient record systems should be used on the frontline.- Posted
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News Article
First complaints made over clinician use of AI
Patient Safety Learning posted a news article in News
The first complaints about the alleged inappropriate use of AI by clinicians have been received by professional regulators, HSJ can reveal. The General Medical Council received eight complaints against the same number of individual doctors in 2025. It received a further six complaints concerning five individual doctors in the first half of 2026. Two of the 2025 complaints progressed to investigation, with one still ongoing and one closed. The other six complaints were closed at triage. The Nursing and Midwifery Council saw its first four referrals in 2025 and has received one to date in 2026. All the complaints involve different registrants. One of the referrals has progressed to a full investigation. In response to this new class of complaint, The GMC has published guidance which states: “Doctors, physician associates, and anaesthesia associates are responsible for the decisions they take when using new technologies like AI, and the principles in our professional standards continue to apply. “For example, it’s important to discuss the use of innovative technologies with patients, what other options may be available and any uncertainties and limitations, so they can make informed decisions. This is in line with the principles set out in good medical practice and our guidance on decision making and consent.” Organisations, in contrast, would be responsible if, for example, AI was used to share data inappropriately via electronic patients records. However, there remain considerable grey areas in what is a fast-developing field and Alastair Denniston’s review on AI regulation commissioned by government is considering this and is due to report this summer. Read full story (paywalled) Source: HSJ, 6 July 2026 -
Content Article
This article provides an overview of an Adjournment Debate in the House of Commons discussing the implementation of recommendations from the Review of patient safety across the health and care landscape. The debate focused on the proposed transfer of functions of the Health Services Safety Investigations Body (HSSIB) to the Care Quality Commission (CQC). What is an Adjournment Debate? There is a 30 minute Adjournment Debate at the end of each day's sitting of the House of Commons. They provide an opportunity for an individual backbench MP to raise an issue and receive a response from the relevant Minister. Unlike many other debates, these take place without a question which the House of Commons must then make a decision on. Review of patient safety across the health and care landscape On 7 July 2025, the Department of Health and Social Care (DHSC) published the findings of the Review of patient safety across the health and care landscape in England, chaired by Dr Penny Dash. The review looked at six specific organisations that were established to either assure—or contribute to improving—the safety of care, while also making reference to the wider landscape of organisations influencing quality of care. Its final report issued a number of recommendations, which included several proposed changes organisational changes: Transferring the functions of the HSSIB to the CQC. Closing Healthwatch England, moving its functions to a new directorate for patient experience in DHSC. Combining the statutory functions of Local Healthwatch relating to healthcare with involvement and engagement functions in Integrated Care Boards (ICBs), with social care functions transferred to local authorities. Transferring the hosting arrangement of the Patient Safety Commissioner for England to the Medicines and Healthcare products Regulatory Agency (MHRA). Closing the National Guardian’s Office, transferring its functions to NHS England. Contributions from Bernard Jenkin MP This debate was tabled by Sir Bernard Jenkin MP. He made a number of points concerning the transfer of the functions of the HSSIB to the CQC. He said that safety management is intrinsic to safety and public confidence in other safety-critical activities, such as aviation, but is alien to NHS culture. He asked without HSSIB, which independent body will promote a coherent understanding of safety system management in health, and who is to hold the NHS and Government to account for safety failures. He stated his view that neither the National Quality Board (NQB) nor the CQC should control investigations. He noted that the Air Accidents Investigation Branch cannot be prevented from making independent recommendations by the Civil Aviation Authority, the Transport Secretary or airlines themselves. He asked therefore why should the NQB, which will be subject to political direction, be allowed to decide what safety recommendations should be made and what should be investigated. He highlighted that the Dash Review incorrectly states that HSSIB was originally established to look at specific cases or incidents of severe harm, but it has since broadened its work into making more systemic recommendations. He noted that it was always intended by Parliament that HSSIB should make systemic recommendations arising from the investigation of specific incidents or groups of incidents. He questioned whether the CQC in its role as regulator and compliance enforcer could also be an independent investigator. He said that the Dash Review also says that the CQC internal successor should collaborate through the NQB to agree the scope of any investigations it carries out and agree the recommendations. He described this proposal as a direct attack on the independence of investigations. He stated that the Dash Review fails to look at the comparative cost of HSSIB investigations versus the cost of public inquiries. He noted that HSSIB at the moment only costs £6.3 million per year. He suggested that to save money the Secretary of State should request that HSSIB conducts far more investigations into matters which he thinks are important, provided that he also provides the funding for the necessary capacity. An example he gave was that HSSIB, has conducted eight investigations into mental health suicides since 2023. Each was completed in a few weeks or months, costing a total of £850,000. In comparison, he noted that the Lampard inquiry into the Essex partnership university trust, also investigating patient safety concerns in mental health, is expected to cost more than £5 million. Contributions from other MPs Jeremy Hunt MP highlighted concerns that moving HSSIB into the CQC, which has a legal duty ot act on information it receives, creates a worry for people talking to HSSIB that the information that they give to it may no longer be protected as they currently are. Anna Dixon MP noted that recent inquiries into maternity services, infected blood and pelvic mesh underline that professionals and those working inside the NHS must be able to speak freely when things go wrong in order to learn lessons and that that this is only possible with an independent investigating organisation. James Naish MP stated his concerns about the abolition of Healthwatch. He noted that there is a strong desire to see independent patient voice maintained outside the system and that Healthwatch was established due to issues within health structures, including, notably, the Mid Staffordshire scandal. Jim Shannon MP emphasised the need for lessons learned on data collection, streamlined complaints and patient safety culture are shared with the Northern Ireland Assembly Minister, Mike Nesbitt, as health is a devolved matter. Rachael Maskell MP stated that there was a wider issue, which she felt that the Health Bill completely misses, around the accountability systems within the NHS. She stated that these reforms are not going to deliver accountability, but will weaken it, and as a result we will see more requests for investigations into patient safety. Government response Responding to this debate on the Government’s behalf, Preet Kaur Gill MP, Parliamentary Under-Secretary of State for Health Innovation and Safety, made the following points: The investigation function within the CQC will be expert and full time, and it will be able to conduct investigations in the same cheap and quick way that HSSIB does now. In future, there will be the same opportunity to use the CQC investigation function instead of needing a public inquiry as there is currently with HSSIB. The criteria for disclosing protected information outside the investigative function are set out in the Bill. Those criteria set a high bar for any disclosure—as high as it is currently with HSSIB—and the CQC will publish further guidance setting out much more detail. As the Bill sets out, the CQC will appoint a responsible person who will decide whether the case matches the criteria and whether it warrants information sharing outside the safe space. That person is likely to be the CQC’s chief executive officer. Dash reforms are not about saving money; they are about strengthening patient safety and patient voice across the system. She stated that the abolition of HSSIB and the transfer of its functions to the CQC play an important part in making the system of patient safety much more effective. The NQB has been revitalised by giving it a stronger role in providing a single, authoritative view of quality across the system. That will help reduce duplication, bring greater clarity to recommendations and ensure that effort is focused where it has the greatest impact. The purpose of these reforms is not to weaken investigation, but to strengthen the link between investigation, learning and improvement. The investigation function in the CQC will have autonomy to launch investigations into any part of the health system and will be able to make recommendations on any part of the system, just as HSSIB does now. There will be no barrier to an investigator finding out that CQC inspections are causing unintended harm. The Health Bill also allows for the investigation function to make recommendations to the CQC in its report, and the CQC would be legally required to respond to such recommendations. How to watch the debate You can watch the full debate here and find the full transcript on Hansard at the bottom of this page. Related reading Review of patient safety across the health and care landscape: Patient Safety Learning's response (15 July 2025) The future of the Health Services Safety Investigations Body: a recent discussion at the Patient Safety Management Network Is the patient voice fading? Reflections on patient safety in a changing NHS- Posted
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News Article
Watchdog launches investigation into NHSE claims of FDP effectiveness
Patient Safety Learning posted a news article in News
The UK statistics watchdog has confirmed it is “reviewing” NHS England’s use of figures to promote the federated data platform, HSJ can reveal. The Office for Statistics Regulation has told HSJ it is “reviewing the issues raised” by NHSE’s recent admission that widely used figures do not prove the effectiveness of the FDP. The claim the national data sharing platform has contributed to the service carrying out more than 110,000 additional operations has been repeatedly used in official statements defending the use of the FDP. For example, it was recently quoted by health minister Preet Kaur Gill under questioning from the health and social care select committee. However, on its web page outlining the methodology used to calculate FDP benefits, NHSE has added a caveat stating that it cannot “draw conclusions about cause and effect as other variables have not been controlled for”. The methodology used to calculate the 110,000 figure involved comparing the number of patients treated after adopting the FDP against “an expected baseline derived from pre-adoption activity”. Read full story (paywalled) Source: HSJ, 3 July 2026 -
Content Article
A relational care approach rooted in continuity and family involvement could help avert future tragedies arising from severe mental illness, writes Rachel Bannister in this BMJ opinion piece. The Nottingham inquiry recently concluded its evidence sessions in the case of Valdo Calocane, who killed three people in June 2023. His diagnosis of schizophrenia and his interactions with healthcare have prompted reflection on the state of UK mental health services and what more should have been done to prevent this tragedy. The inquiry has rightly highlighted the importance of prevention, continuity of care, and the meaningful involvement of families. The role of families in supporting people with severe mental illness deserves greater attention. Concerns were raised that Calocane’s parents were not listened to and that services failed to appropriately inform and involve them in their son’s care. Across decades, the same challenges continue to emerge without meaningful change: inequitable access to care, preventable and other mental health related deaths, and failures of inpatient services. While there are clear and longstanding concerns about funding, investment, and service cuts, the problems extend beyond resources alone. Even with adequate investment, we must consider what mental health services should look like and whether they are truly designed to provide the consistent, compassionate, and preventive care that could avert future tragedies.- Posted
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News Article
Mackey issues 10-point ‘urgent’ maternity plan
Patient Safety Learning posted a news article in News
The CEO of NHS England has ordered trust boards to enforce joint accountability for maternity between medical directors and chief nursing officers, following criticisms of “siloed” leadership in major reviews. In a letter circulated to hospital trusts, Sir Jim Mackey said he had been “deeply moved” by recent reports by Baroness Valerie Amos and Donna Ockenden. In the note, seen by HSJ, Sir Jim said it must be a “turning point”, adding: “We cannot allow failures in care to persist and be followed by reviews that continuously highlight the same themes.” He announced a “10-point plan for maternity and neonatal services”, saying there are parts of the reviews that “we must focus on delivering now.” This includes asking boards to complete audits of their triage services within three months, and implement improvements within a year. They should ensure all pregnant women have 24/7 access to maternity units, with dedicated round-the-clock midwifery staffing to answer calls and provide face-to-face assessments, which should be separate from the labour ward. National standards for triage services will be circulated by the end of this week. Triage services were a major focus of criticism in the Amos review. Trusts must also check mortuaries by 31 July, in response to findings about shocking treatment of bodies, particularly by Ms Ockenden at Nottingham hospitals. Both reviews found leadership had become “siloed”, with conflicts between obstetricians and midwives. In response, Sir Jim said all trusts must establish clear joint accountability at board level for maternity and neonatal services. Read full story (paywalled) Source: HSJ, 1 July 2026- Posted
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Recent inquiries demand a clear, direct and robust response, says Nesbitt
Patient_Safety_Learning posted a news article in News
The findings of two recent health inquiries in Northern Ireland demand a clear, direct and robust response, the Health Minister Mike Nesbitt has said. In a hard-hitting speech to senior health leaders, Nesbitt said the experiences of patients described in the reports had rocked public confidence in the health and social care system. The minister said both reports set out serious and in places deeply disturbing failings in care which highlight breakdown in systems, in oversight and culture. Read full story Source: BBC News, 30 June 2026- Posted
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'Normal birth drive' criticism removed from maternity report, expert claims
Patient_Safety_Learning posted a news article in News
A review into maternity safety in England was changed just days before publication to remove criticism of a "normal birth drive", according to a former member of the inquiry team. The campaign, which encourages vaginal birth without any medical intervention and is backed by many midwives, has been found to have contributed to avoidable deaths and harm in other reviews. But Dr Bill Kirkup told the BBC that similar criticism was removed from the government-commissioned review, forcing him to resign. Read full story Source: BBC News, 1 July 2026 -
Event
untilThe National Maternity and Neonatal Investigation is a landmark moment. Its recommendations, published on 30 June 2026, aim to drive urgent improvements in maternity and neonatal care and safety, reduce inequalities and deliver justice and accountability for families. Every maternity professional needs to understand what this means for their organisation - and act on it. Browne Jacobson have assembled a panel of leading legal, clinical and patient voices to help you do exactly that. During this interactive session, you will gain a clear understanding of the investigation’s key findings and recommendations, insight into what they mean for your organisation in practice and actionable steps you can take back to your team straight away. The session will be chaired by Browne Jacobson’s Kelly Buckley, Partner, and Amelia Newbold, Risk Management Lead, who will provide expert legal analysis and discuss the implications with our panel: Sarah Land - Co-Founder and CEO of the charity Peeps, and mum to Heidi. Sarah set up Peeps to support parents, families and friends affected by HIE (Hypoxic-Ischaemic Encephalopathy). She brings a powerful patient and family perspective, advocating for meaningful engagement with affected families throughout the process of change. Dr Denise Chaffer - CBE FRCN, a highly experienced midwife and healthcare executive specialising in clinical risk and patient safety. Denise is the former Director of Safety and Learning for NHS Resolution and Chair of the Independent Review of Maternity and Neonatal Service at Swansea Bay. She brings unparalleled insight into what effective implementation of systemic recommendations actually requires on the ground. Ms Jyoti Sidhu - Consultant Obstetrician and Gynaecologist at Royal Berkshire NHS Foundation Trust, offering a frontline clinical perspective on the realities of delivering change within a busy NHS trust. Lorraine Cardill - Director of Midwifery and Neonatal Services at George Eliot Hospital NHS Trust and South Warwickshire University NHS Foundation Trust, offering a frontline clinical perspective on the realities of delivering change within two busy NHS trusts. You will have the chance to share experiences and best practice with peers and put your questions directly to the panel. Join this important conversation by registering your free space here. Register -
News Article
Maternity adviser quits in ‘normal birth’ dispute
Patient Safety Learning posted a news article in News
The chair of several high-profile safety inquiries has resigned from the government’s national maternity review in a dispute over “normal birth ideology”, HSJ can reveal. Bill Kirkup, who also investigated the Morecambe Bay and East Kent maternity scandals, stepped down from his position as expert adviser to the national maternity and neonatal investigation. In a letter ahead of today’s publication of the national review, its chair Baroness Valerie Amos writes: “Dr Bill Kirkup has decided to step down from his role as one of the expert advisers to the NMNI. “This was following discussions regarding the wording of the conclusions relating to normal birth ideology in the final report, where we were not able to reach agreement.” However, HSJ understands Dr Kirkup’s position is that he resigned because of a disagreement of principle over the findings on normal birth, and not simply on the specific wording. It appears he wanted a stronger line on the patient safety consequences of a normal birth ideology than Baroness Amos would agree to. A “normal birth” ideology has been repeatedly referred to in various recent maternity scandals, prioritising spontaneous vaginal birth with minimal medical interventions as an ideal outcome. Read full story (paywalled) Source: HSJ, 29 June 2026- Posted
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On the 23 June 2025 the Secretary of State for Health and Social Care (DHSC) announced a rapid, national, independent investigation into NHS maternity and neonatal services. This final report highlights key areas of concern, identifies barriers to delivering change and sets out a robust package of eight recommendations aimed at delivering long-term systemic and cultural transformation in maternity and neonatal care. It builds on an interim report published in February 2026. The report makes eight recommendations aimed to address the systemic problems identified in this report: The Department of Health and Social Care (DHSC) must create a statutory Maternity and Neonatal Commissioner, introducing legislation into the Health Bill at the earliest possible opportunity, and appointing a Commissioner within six months of Royal Assent. DHSC, NHS England (NHSE), Integrated Care Boards (ICBs) and NHS trusts must take action to listen to the voices of women, birthing people and families within 12 months. DHSC, NHSE and CQC must drive improvement, within 12 months, of the quality, transparency, oversight and accountability of investigations and ensure learning is captured and acted upon when things go wrong. DHSC/NHSE must design a Modern Service Framework for maternity and neonatal services within 12 months and begin rollout within 18 months. DHSC, NHSE, ICBs, NHS trusts, the General Medical Council (GMC) and the Nursing and Midwifery Council (NMC) must treat racism, discrimination and inequality as a critical maternity safety issue – within 12 months, with work starting immediately. DHSC/NHSE must clarify existing system governance, oversight and accountability structures and improve the effectiveness of regulatory oversight within nine months. DHSC, NHSE, ICBs and NHS trusts must work with colleges, universities, post graduate educators and others to improve culture and teamworking, and strengthen leadership at all levels of the system and across professions within 12 months. DHSC/NHSE must deliver estates and digital systems that are fit for modern maternity and neonatal care with 12-month, five-year and 10-year investment commitments and implementation deadlines.- Posted
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News Article
NHS manager died after being ‘lost to follow up’
Patient Safety Learning posted a news article in News
An NHS manager died after an urgent referral was “recategorised” and a triage time of six weeks was arranged instead. Mr Paul Harries was scheduled to undergo a scan in July 2022 as the result of a 2020 test showing an abdominal aortic aneurysm (AAA) was increasing in size. However, he did not attend and was then “lost to follow-up”, according to a coroner’s report into his death. In February 2023, Mr Harries attended accident and emergency department for an unrelated reason. A scan showed the AAA had grown even larger. However, his GP was not informed of this finding until April 2024. The GP made an urgent referral to the vascular surgery team at the Royal Sussex County Hospital in Brighton. However, the surgeon who was sent the referral rated Mr Harries as “amber”, meaning he would be triaged within six weeks and be seen within 40. A scan in May 2024 showed the AAA was “difficult to measure”, and Mr Harries was given an outpatient appointment in October of that year. However, he died at his home in Brighton two weeks before the appointment. His family contacted the hospital in February 2025, raising concerns that he had not been followed up appropriately, and an inquest opened in September last year after a patient safety incident investigation was concluded. West Sussex, Brighton and Hove coroner Joseph Turner said that the changes made by the hospital since his death “do not appear to fully resolve the observed weaknesses” that saw an urgent GP referral not resulting in appropriate action by the hospital. He said that the hospital remained reliant on three separate referral systems, and the emergency department had an inconsistent approach to reporting incidental findings in existing conditions to GPs. Read full story (paywalled) Source: HSJ, 29 June 2026 -
Content Article
This article offers a socio‑legal analysis and reflection on the Robbie Powell case, drawing on official reports, legal judgments, investigations and subsequent policy reforms. It highlights an unequal fight for the truth. Reinforcing why Robbie’s Law must stand beside Hillsborough Law. When justice depends on a family’s social capital, not the facts, cases like Robbie Powell’s are sidelined—yet his fight for an individual Duty of Candour strengthens every truth‑and‑justice campaign, not least Hillsborough Law. The Robbie Powell case is the landmark case on Duty of Candour in the UK. It exposed major failings in public accountability and led to the call for a Robbie's Law. However, all too often the Robbie Powell case is ignored and/or misrepresented. The details of the case, which remains unresolved, are uncomfortable for the healthcare professionals, legal advisors and for the State. Authorities avoid it because it implicates individual clinicians, healthcare staff, healthcare leaders, expert witnesses and politicians. The family’s persistence is admirable but embarrassing for institutions. This article attached aims to set the record straight.- Posted
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Independent online prescribing has expanded rapidly in recent years, driven by increased patient demand for convenience, long NHS waiting times for some services, and a broader shift toward digitally enabled models of care. This Health Services Safety Investigations Body (HSSIB) investigation focuses on challenges for independent prescribing organisations in accessing clinical information held by the NHS to inform safe prescribing decisions for the patients who use their services. It also explores how gaps in NHS patient information about medication prescribed by independent prescribing organisations creates risks for the delivery of safe care. For both NHS and independent prescribing organisations, having limited information about a patient’s medical history and the medications they are being prescribed creates a challenge to making safe decisions about ongoing care and treatment. The investigation also explores the complex regulatory landscape within which independent prescribing organisations sit. In this regulatory framework, regulators may have jurisdiction over different aspects of a single independent prescribing organisations. The investigation explored the challenges this posed and the impact it had on these organisations’ ability to provide safe care. The findings of this investigation are offered to support the safe delivery of care for patients who use independent prescribing organisations and NHS services. Findings Independent prescribing organisations without an NHS contract do not typically have access to a patient’s NHS medical records. This can affect their ability to verify patient information. Some independent prescribing organisations use photos or videos of a patient’s NHS App to verify information about the patient’s medical history. This is beyond the purpose of the NHS App and creates patient safety risks as the app is not designed to hold a verified complete picture. Independent prescribing organisations have systems to identify multiple requests for medication from the same patient, address or payment method, but this information is not currently shared outside of their organisation. No independent prescribing organisations currently have ‘write access’ to patients’ NHS medical records – that is, the ability to enter information directly into a record. This creates the potential for gaps in medical records which can impact on the identification of potential contraindications (factors in an individual's condition or medical history that make it unwise to pursue a particular line of treatment) and complications. NHS GPs are being relied upon to provide clinical information to independent prescribing organisations but have limited capacity to provide this. The different approaches to such information requests also create uncertainty among GPs around whether the requests are legitimate and whether they should respond. Lack of access to patients’ NHS medical records is a barrier to independent prescribing organisations providing safe care in line with standards, regulations, and best practice. A large amount of data is gathered by independent prescribing organisations which could inform patient care, but there is no way to feed this back into the NHS. This data often relates to medications more commonly prescribed by independent prescribing organisations, such as those for weight loss, and has implications for understanding the safety of these medications. The Care Quality Commission and General Pharmaceutical Council have arrangements to work together in relation to organisations registered with both regulators, but these arrangements could be made clearer to providers. HSSIB makes the following safety recommendations HSSIB recommends that the Department of Health and Social Care develops a policy and implements a mechanism to enable appropriate NHS patient information to be shared with independent prescribing organisations. This is to ensure independent prescribing organisations can access verified patient information, with patients’ consent, to inform prescribing decisions. HSSIB recommends that the Department of Health and Social Care undertakes a review to explore the options and determine an appropriate mechanism for write access to health records for independent prescribing organisations. This would inform future developments such as the Single Patient Record, improve the currency of patient information held digitally by NHS organisations, and may remove some burden from general practices. HSSIB recommends that the Department of Health and Social Care works with relevant organisations, including Digital Clinical Excellence and the Coalition for Responsible Digital Health, to develop a framework to enable the sharing of safety critical information relating to patients known to multiple independent prescribing organisations. This would create a cross-organisational safeguard for patients who may be at risk of harm, and supporting safe prescribing. HSSIB makes the following safety observations Independent prescribing organisations can improve patient safety by ensuring that patient information contained in the NHS App is not used as a sole source of verification when making clinical decisions, as this is outside the purpose of the App and can result in patient safety risks. National healthcare organisations and independent prescribing organisations can improve patient safety by working together to design mechanisms for receiving information held by independent prescribing organisations. Such data may help to inform NHS care and provide insights into the safety profile of medications predominantly prescribed in the private sector.- Posted
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News Article
Horrific failings led to 520 mothers and babies in Nottingham suffering harm or dying, sparking calls for a public inquiry into maternity care across England. In all, 444 women and 76 newborn babies suffered “potentially avoidable” outcomes, a damning three-year long review of the biggest childbirth scandal in NHS history concluded. James Murray, the health secretary, said the nature and scale of the failings exposed by Donna Ockenden’s report on maternity services at Nottingham University hospitals NHS trust (NUH) between 2012 and 2025 were “horrific” and “chilling”. Families suffered “dangerously and tragically deficient care at almost every turn” and “the NHS failed them catastrophically”, said Murray. He was “devastated” and “heartbroken” to read Ockenden’s 401-page account of the “neglect, incompetence, racism, discrimination, contempt and harassment that so many suffered”. Ockenden, a respected maternity safety expert, painted a stark and detailed picture of maternity care at NUH’s two hospitals, Queen’s medical centre and Nottingham city hospital. “Multiple” women experienced dangerously poor and sometimes “cruel” care there, understaffing was routine, lessons from patient safety incidents were not learned, and bullying by “intimidating cliques” of staff was rife, she found. The Nottingham Maternity Families group, which represents about 600 harmed and bereaved families, asked Keir Starmer to establish a statutory public inquiry to investigate failings in maternity and neonatal care across the entire NHS “because safe care can only be consistently delivered when the full truth is known”. Read full story Source: The Guardian, 24 June 2026- Posted
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When care pathways fragment: a blog by Claire Cox
Patient Safety Learning posted an article in Care pathways
On the 18 June 2026, the Health Services Safety Investigations Body (HSSIB) published a new report summarising a rapid investigation focused on patient safety issues within a regional care system. It looked specifically at a case where multiple organisations were involved in providing care across a care pathway. In this blog, Patient Safety Learning’s Associate Director Claire Cox sets out reflections on the report’s findings. The most recent HSSIB learning report on patient safety across regional care pathways offers an important, if uncomfortable, insight into the realities of delivering care across organisational boundaries. While framed as learning, the findings expose fundamental gaps in oversight, clarity and system leadership, which pose significant risks to patient safety. A care pathway is a structured, evidence-based framework that describes the sequence of care and interventions a patient should receive for a particular condition, population group or healthcare need. It sets out how different services and professionals work together to deliver coordinated, high-quality care across the patient's journey. The HSSIB investigation examined a redesigned regional pathway involving multiple organisations and a centralised specialist service. However, the report deliberately omits specific details of the pathway, organisations and patient group involved. While this is understandable from a confidentiality perspective, it creates a key limitation: without a clear understanding of the full patient journey, it becomes much harder to articulate where risks emerge, accumulate and, ultimately, result in harm. The invisible patient journey One of the most striking issues raised by the report is the system’s inability to fully understand or monitor patient harm across the pathway. This is perhaps unsurprising. Care pathways that span multiple organisations are non-linear, dynamic systems, where risks rarely arise at a single point. Instead, harm often reflects latent system failures, decisions, constraints or assumptions made early in the pathway that only manifest much later. The investigation highlights several critical system weaknesses: Differences between how the pathway was designed and how it actually operated. A lack of shared understanding between organisations about what the pathway could realistically deliver. Limitations in the technology and digital systems used to support the pathway. Limited data sharing and inconsistent performance insight across providers. These issues are particularly evident in the technology underpinning the pathway, where a lack of interoperability between organisational digital systems means critical patient information is not consistently shared or visible across services. In practice, this results in manual workarounds, duplication and reliance on incomplete data. The safety implications are significant: clinicians are often making decisions without a full understanding of a patient’s history, delays occur in accessing or transferring information and opportunities for proactive intervention are reduced. Collectively, this creates a scenario where no single organisation holds a complete picture of the patient journey, meaning emerging harm cannot be reliably identified. From a patient perspective, it is reasonable to expect far greater visibility of the pathway they are moving through—not just who is providing their care, but how that care is organised end-to-end. This includes clarity on what the pathway looks like, the key decision points that may affect their treatment, and how and when care may escalate if their condition changes. They might also reasonably expect to know how risks to their safety are being identified, shared and actively managed across organisations. Without this transparency, patients are effectively navigating a system that is opaque, fragmented and difficult to understand. In such circumstances, meaningful collaboration becomes extremely challenging. Shared decision making depends on a shared understanding of both the clinical situation and the system through which care is delivered. Similarly, where risks are not visible to patients, there can be no clear line of accountability for how those risks are mitigated. If care pathways are to function safely across organisational boundaries, they must be understandable not only to professionals within the system but also to the patients who rely on them. The accountability gap A consistent theme throughout the HSSIB report is the absence of sustained oversight. Although a cross-organisational implementation board initially existed, oversight from the Integrated Care Board (ICB) reduced before the pathway was fully embedded. The consequences were predictable: No shared governance framework post-implementation. No agreed evaluation plan. Limited escalation of risks. Disconnected data and performance monitoring. This reflects a classic system failure: accountability without ownership. If no organisation or system leader maintains end-to-end ownership of a pathway, then: Risks fall between organisational boundaries. Mitigations are inconsistent or absent. Learning is localised rather than system wide. As highlighted by another HSSIB report last year, there is a lack of clarity about how patient safety is managed between ICBs other healthcare providers, including lines of safety accountability. This leads directly to gaps in oversight of cross-organisational safety risks. Implementation versus reality: the risk of 'work as imagined' Another critical safety issue is the mismatch between the pathway as designed ('work as imagined') and its real-world operation ('work as done'). The report highlights: A business case that was not fully realised. Resource assumptions (e.g. bed capacity) that did not materialise. Divergent expectations among organisations about pathway capability. This is not a minor operational issue, it is a core patient safety risk. When services are designed based on assumptions that are not delivered in practice: Demand exceeds capacity. Access thresholds shift informally. ·Staff are forced into workarounds. Clinical decision-making becomes inconsistent. Over time, this creates unstandardised care and inequity of access, both of which were flagged as concerns in the investigation. Culture, communication and friction The report also surfaces issues that are often underplayed in pathway redesign, relationships and behaviours between teams. Findings include: Differences in risk perception between organisations. Disagreements affecting clinical decisions. Examples of incivility. Barriers to shared learning. Lack of interoperability between organisation digital systems. These are not 'soft issues', they are direct contributors to patient harm. Where communication breaks down: Information is lost or misinterpreted. Decisions are delayed. Trust erodes across organisational boundaries. In cross-system pathways, psychological safety and collaboration are as critical as infrastructure and process design. What could strengthen learning? While the report provides valuable system-level insights, there is an opportunity to go further in translating findings into practical improvement. Two approaches could add depth: 1. After Action Review (AAR) at system level A structured, multi-agency AAR could: Reconstruct the pathway end-to-end. Identify where assumptions diverged from reality. Surface latent conditions contributing to risk. Build shared understanding across organisations. This would move learning from 'what happened' to 'why it made sense at the time'. 2. Transformative (tabletop) simulation Given the complexity of regional pathways, simulation offers a powerful way to: Test proposed improvements in a safe environment. Explore system stress points (capacity, transfers, escalation). Identify unintended consequences before implementation. In effect, simulation allows systems to experience the pathway as patients do across boundaries, not within silos. The role of integrated care boards: a system risk? Perhaps the most significant implication of this report is what it reveals about the current maturity of system oversight. ICBs are expected to: Commission across pathways. Ensure safety across organisational boundaries. Use data to drive improvement. However, the report evidences: Limited access to consistent safety data. Reduced capacity following structural changes. Difficulty maintaining ongoing oversight of complex pathways. Again this is not an new issue and is a theme that we have seen in previous HSSIB investigations, including a report last year looking at the implementation of the Patient Safety Incident Response Framework. This raises a critical question: do current system structures have the capability and capacity to oversee patient safety at pathway level? If the answer is uncertain, then this is itself is patient safety risk, one that is largely invisible to the public. How might the emerging quality strategy address this? The forthcoming NHS Quality Strategy presents a critical opportunity to address many of the systemic issues highlighted in this report, particularly the fragmentation of safety across organisational boundaries. The 10 Year Health Plan stated that alongside the National Quality Board its aim would be to address a crowded and unclear quality landscape and provide a single and authoritative determination of quality. This aligns directly with the need identified here: clearer expectations, better measurement and more coherent oversight across systems. However, emerging national discussion suggests there are still important gaps to resolve, including concerns about whether patient safety will be given sufficient prominence, and whether expectations for providers and system leaders will be clear enough to drive meaningful change. If the Strategy is to respond effectively to the risks identified in this HSSIB investigation, it must move beyond treating safety as one dimension of quality and instead position it as a central organising principle of system design. This creates a significant opportunity to design cross-system safety into: service planning service delivery accountability frameworks performance management data capture and intelligence. Without this, there is a real risk that existing fragmentation is reinforced: where metrics are numerous but unaligned, accountability remains diffuse, and no single entity holds responsibility for understanding risk across the whole patient journey. Conversely, a coherent and safety-led strategy could provide the support needed for ICBs and providers to jointly own pathway outcomes, supported by shared data, stronger governance and clearer system leadership. The absence of prescriptive targets may offer flexibility but it also increases the importance of how strongly patient safety is prioritised and operationalised in practice. Final reflection This HSSIB report highlights a fundamental truth: patient safety does not solely reside within organisations; it resides within pathways. The 10 Year Health Plan for England envisions a significant shift in the coming years towards more neighbourhood and system-based models. As this transition takes place, the risks identified in this report will only become more pronounced. Without clear end-to-end ownership, shared data and intelligence, robust evaluation, and strong cross-system leadership, we risk designing pathways that look coherent on paper but are fragile in practice, and where safety is too often an afterthought. The forthcoming NHS Quality Strategy could potentially present a opportunity to tackle these issues, designing for safety, to ensure safe outcomes, processes and behaviours. The challenge now is not simply to learn from this report but to recognise that these issues are unlikely to be isolated. They are systemic and they demand a system-level response.- Posted
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NHS executives and other staff who refuse to engage with investigations into maternity care failures could be sent to prison for up to two years under new government proposals. The requirement to engage with maternity reviews will apply to existing and former NHS staff, and to the ongoing inquiries at Leeds Teaching Hospitals Trust and University Hospitals Sussex Foundation Trust. The announcement by health secretary James Murray came as Donna Ockenden published her 400-page report into care failings at Nottingham University Hospitals Trust. This makes 18 specific recommendations for national action and criticises the trust’s leadership for its arrogance and the service for not learning from past inquiries (see below). Health secretary James Murray said the government would compel staff to give evidence “to end a culture of secrecy and prevent further harm”. He added: “This action will help ensure the reviews in Leeds and Sussex are fair and comprehensive, so that uncovering the truth does not rely solely on those who choose to come forward voluntarily. Those who refuse to do so or deliberately withhold information about failures could face up to two years in prison.” Ms Ockenden’s report reveals that ”66 former and current” senior NUH staff were approached to contribute to the investigation. However, despite being ”contacted on multiple occasions”, only 37 came forward, 35 of which were interviewed. Read full story (paywalled) Source: HSJ, 24 June 2026- Posted
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The Independent review of maternity services at Nottingham University Hospitals NHS Trust was commissioned in June 2022 and looks at the provision of maternity and neonatal care at the Trust between 2012 and 2025. More than 2,500 families and over 800 staff have contributed to this review. It concluded that there were potentially avoidable outcomes relating to 444 maternity cases examined up to May 2025, alongside 76 neonatal cases. Key issues identified in this report include insufficient staffing and funding across perinatal care settings; the inability of staff to undertake even basic (often, mandatory) training; a persistent failure to listen to and believe mothers and fathers; and a corresponding failure to investigate, and therefore learn from, mistakes. The Review identifies 18 immediate and essential actions to improve care and safety in maternity services across England, which are summarised below: 1. Strengthening women-centred communication and informed choice All women must be provided with clear, consistent and accessible information throughout pregnancy to support informed decision-making. This should include information about labour and birth, pain relief options in labour, anaesthetic care for operative delivery, and the potential benefits and risks of different interventions. 2. Support a nationally agreed perinatal workforce planning methodology as a critical enabler of perinatal improvement at pace and scale Investment should be made in the development and implementation of a robust, evidence-based workforce planning tool across perinatal services. The tool should move beyond birth rates alone to reflect population complexity, including factors such as maternal age, co-morbidities, deprivation, acuity and service configuration. 3. National immediate and essential actions labour ward coordinator (LWC) role Implement a nationally recognised LWC programme for all Band 7 LWC midwives undertaking the LWC role. Provide structured opportunities and support to achieve the competencies and standards outlined across the six domains of the national LWC Framework. Introduce 360-degree feedback for all LWCs to support reflection, performance development and understanding of the impact of behaviour on the multidisciplinary team. 4. All trusts must support training for midwives in the use of speculum examination All Trusts must ensure that midwives are supported to achieve local training competencies to perform speculum examinations for women at any gestation of pregnancy, with clear escalation pathways for women in pre-term labour or those requiring immediate ongoing care. 5. Enhanced maternal care All staff caring for pregnant women must receive regular, structured multidisciplinary training to ensure timely recognition and effective management of the deteriorating woman. Training must equip midwives, obstetricians, anaesthetists, critical care teams and outreach services with the skills, knowledge and confidence to deliver safe, high-quality enhanced maternal care. National education programmes must cover key areas of maternal care and include the recognition and management of lesser-known but clinically important conditions, such as maternal ketosis, to ensure consistent, safe and excellent care across all maternity services. 6. Delivering safe, personalised and equitable maternity care through early risk recognition, coordinated care and responsive services All Trusts must ensure women receive the appropriate ‘safety-netting’ within their care, enabling them to access services and treatments, including the consideration of reducing barriers to enable to the provision of safe maternity care. 7. National standard for standardisation and recording of fetal growth risk assessment There must be standardisation of fetal growth risk assessment, management and audit across RCOG, SBLCB and NICE guidance, with clear concise recommendations on the choice of pathways and charts to ensure consistency of the approach to the reduction in stillbirth. All practitioners performing ultrasound growth scans should have training to undertake and report examinations to meet the standardised methods used in the recommended charts. 8. There must be a national standard and documentation for maternity triage and record keeping in maternity care provision Trusts must develop a robust method of training for midwives providing triage care. This must include minimum competency standards for telephone risk assessment, agreed pathways for mandatory attendance for review and a holistic review of physical, mental and social wellbeing assessment. Suppliers of Electronic Patient Record (EPR) systems must ensure there is a standardised national maternity handover tool that addresses interoperability gaps between Trust systems. All Trusts must implement the standardised national Maternity Early Warning System (MEWS) with clearly defined escalation pathways wherever they are being cared for. 9. Support the development and implementation of a structured assessment framework for the latent phase of labour, ensuring clarity when the ‘latent phase of labour’ becomes abnormal requiring escalation Develop and implement a structured assessment framework for the latent phase of labour, incorporating maternal and fetal wellbeing, the woman’s preferences and narrative, social circumstances, potential barriers to accessing care (e.g. language or socioeconomic factors), time of day, and distance from the unit when determining the appropriateness of admission. 10. All Trusts must define criteria for the safe use of telephone postnatal follow-up, indicating when telephone follow-up is acceptable or when face-to-face follow-up is mandatory The first risk assessment for this should be documented in the woman’s notes in the antenatal period (by 34 weeks gestation), and the risk assessment reviewed before postnatal discharge from the hospital, and after every postnatal community visit. 11. National standard for obstetric anaesthetic record-keeping All Trusts must introduce and use standardised approaches to key areas of maternity anaesthetic care to reduce variation and improve outcomes. An agreed minimum standard for obstetric anaesthetic documentation must be implemented. This should include routine recording of intra-operative pain scores and accompanying narrative log, particularly during unexpected or critical events. 12. Safe, accessible and comprehensive maternity anaesthetic documentation All Trusts must strengthen maternal anaesthetic and critical care documentation, ensuring it is clear, contemporaneous and readily accessible, ideally within a single unified electronic patient record. Documentation must capture all relevant multidisciplinary discussions and care plans, and be woman centred, reflecting the woman’s needs, preferences, and involvement in decisions. 13. Department of Health and Social Care/NHS England (DHSC/NHSE) should introduce and support access to coordinated multidisciplinary debrief and psychological support. DHSC/NHSE must support Trusts to ensure that maternity services provide timely, accessible psychological support for women and families following traumatic events. This must include clear referral pathways, adequately resourced specialist provision, and processes that proactively identify and respond to unmet emotional and psychological needs 14. Funding for implementation of maternity Patient Safety Incident Reporting Framework (PSIRF) DHSC/NHSE must provide adequate funding to address the systemic resource gap that prevents Trusts from operationalising new national policy, enabling women and families to experience safer, more consistent care, with improvement demonstrated through full implementation, audit compliance, and sustained delivery of required standards. DHSC/NHSE should develop clear maternity-specific definitions and guidance on patient-safety incidents to resolve national inconsistency in interpretation, ensuring women and families receive transparent and accurate reporting of harm, with improvement evidenced by nationally standardised grading and reliable national data. 15. Strengthened multidisciplinary governance and learning All Trusts must ensure protected time for multidisciplinary governance, review and learning. This must include learning from both adverse events and examples of good practice to support continuous improvement in the quality and safety of care provided to women. Learning from neonatal PSIRF investigations should be considered alongside maternity investigations, recognising the opportunities for shared learning across perinatal services. 16. Foster a compassionate, psychologically safe, and learning culture All Trusts must actively foster a culture of safety, compassion and respect across all maternity services. Staff must feel supported to speak up and raise concerns without fear of reprisal. Women must feel listened to, respected, and fully involved in decisions about their care. Trusts must promote compassionate leadership, a civil and kind workplace, and the use of positive feedback as a tool to reinforce good practice and drive continuous improvement. A psychologically safe and learning culture is essential to improving clinical outcomes, supporting staff wellbeing and enhancing the experiences of women and their families. 17. DHSC/NHSE should recommend and support recruitment processes and implement a consistent onboarding package for new starters Trusts must streamline recruitment processes and implement a consistent onboarding package for all staff involved in the delivery of perinatal care with named supervision and support during initial shifts. 18. All Trusts to ensure compliance, audited annually, with the NHS Records Management Code of Practice post-death care The report also notes that in post-death care, Trusts should cease the practice of conducting post mortem examinations anywhere except the mortuary. They should ensure all investigations or reviews into after-death care include an independent post-death care specialist. Nationally there should be statutory regulation of Anatomical Pathology Technologists introduced.- Posted
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‘I was told I was being dramatic during labour. Now my child cannot walk or talk’
Patient Safety Learning posted a news article in News
Mollie Sutton has spent the past seven years waiting for answers. Her son Rupert, aged 7, was born with severe disabilities and is now unable to walk or talk. He also has the mental capability of a four-month-old baby. Ms Sutton, 27, endured a harrowing labour before Rupert’s birth and believes failures by Nottingham University Hospitals (NUH) NHS Trust, both before and during her labour, may have caused his severe physical and mental disabilities. She is one of hundreds of families now seeking answers as to why their babies died or were left with disabilities at Nottingham hospitals. An inquiry by Dame Donna Ockenden, which has looked at thousands of cases of alleged poor care at the hands of the trust, is due to publish a report into its failings on Wednesday as part of what has become the largest ever maternity review in NHS history. Ms Sutton told The Independent: “This can't continue to happen. How many more dead babies, dead mothers, harmed babies, harmed mothers do we have to see until somebody actually finally puts their foot down and does something about it?” It was in September 2018, at 34 weeks pregnant, that Ms Sutton was admitted to the hospital and diagnosed with sepsis. Three weeks later, at 37 weeks, her labour was induced. Ms Sutton, who was aged 19 at the time of the birth, described the intense pain she experienced during her labour. But she believes her begs for help were ignored due to her age. “I was begging for pain relief. But I was told that I'm only two centimetres – I'm being dramatic. ‘I don't know why you're screaming because there are women on this ward with real problems,” she said. At 4am, Ms Sutton, alone with her husband, said the baby suddenly seemed close to arrival so her husband pressed the emergency buzzer. Midwives came running into the ward, Ms Sutton remembers. The curtains had to remain wide open due to the number of people, and Ms Sutton says she was given no dignity at all. Ms Sutton is now waiting to find out whether her son’s disabilities were caused by her care during and after her labour. But, as she awaits a report from the Nottingham inquiry team and a separate one from NUH, she said she wants urgent change. She said: “They [the government, regulators and NHS] knew what was happening and they did nothing to stop it. The [watchdogs] CQC, the GMC, the NMC, and previous secretaries of state, they all knew what was happening. And they should be held accountable in a judge-led inquiry.” Read full story Source: The Independent, 24 June 2026 -
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Regulator launches statutory inquiry into private provider
Patient Safety Learning posted a news article in News
The Charity Commission has launched an inquiry into one of the largest private mental health providers over safeguarding and financial concerns. The regulator has confirmed the regulatory compliance case it opened earlier this year into the St Andrew’s charity has been “escalated” to a statutory inquiry. It said the initial case was launched to “assess concerns about the oversight of safeguarding provision by the trustees of the charity, the financial viability of the charity and the wider governance, management and administration of the charity by its trustees”. It also pointed to concerns raised last summer after St Andrew’s submitted a serious incident report, concerning “potential mistreatment of patients” at the charity’s Northampton site. St Andrew’s is one of the biggest independent providers to the NHS and was placed in special measures in December. It was prevented from accepting new patients last summer after revelations of poor care, and an “inadequate” Care Quality Commission rating. The hospital is also the subject of three police investigations, with 15 staff members arrested following abuse and neglect allegations. Read full story (paywalled) Source: HSJ, 23 June 2026- Posted
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The long-awaited report into maternity failures at Nottingham University Hospitals NHS trust, the largest investigation of its kind in the UK, involving about 2,500 families, will be published shortly. Led by the senior midwife Donna Ockenden, the inquiry investigated stillbirths, neonatal deaths, maternal deaths and babies or mothers who suffered brain damage and other injuries between 2012 and 2025. In this article some of the families affected share their stories about what happened to them in Nottingham, and explain why this is such a landmark moment.- Posted
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Report on Nottingham NHS maternity scandal to reveal ‘horrendous’ failings
Mark Hughes posted a news article in News
The report of the inquiry into the biggest maternity scandal in NHS history will outline “horrendous” failings in the care provided to women in Nottingham. A catalogue of appalling behaviour over many years by staff at the city’s two hospitals – Queen’s Medical Centre and Nottingham City hospital – included racism towards mothers, it will say. The NHS is bracing itself for the publication on Wednesday of a report by Donna Ockenden on 2,500 cases involving babies and mothers dying or being injured, and babies being stillborn, while under the care of Nottingham university hospitals NHS trust between 1 April 2012 and 31 May 2025. The document will stretch to more than 350 pages. Ockenden, a senior midwife and expert in maternity care failings, began her inquiry into Nottingham more than four years ago, in May 2022. About 2,505 families – more than in any previous maternity scandal – and approximately 850 staff and ex-staff of the NHS trust have given evidence to it. Read full article. Source: The Guardian, 22 June 2026 -
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This report shares learning gained through examination of a regional care pathway – that is, a pathway of assessment and care for patients with a particular health condition – during a Health Services Safety Investigations Body (HSSIB) rapid response investigation pilot. The investigation aimed to investigate safety concerns shared with HSSIB about the safety and effectiveness of a care pathway that spanned multiple organisations and where specialist services were centralised to a single site. The pathway had been redesigned with engagement from the organisations, the public and staff to reduce inequalities. It was intended to improve patient outcomes and ensure efficient use of resources across the region. The investigation provided insights into how the governance of care pathways, including oversight and risk management, is achieved, and how cultural and communication challenges between organisations impacted on patients receiving appropriate care. The investigation identified differences between how the redesigned pathway was expected to operate and how it worked in practice. These differences affected staff wellbeing and led to concerns about risks to patient safety, including delays in access to specialist care. The learning in this report is shared to support organisations and integrated care boards (ICBs) to adopt effective change management processes that are informed by patient safety considerations when designing, implementing and overseeing care pathways. Findings A cross-organisation implementation board oversaw the redesign and initial implementation of the care pathway. Support and oversight from the ICB was time limited, ending before the project had been fully implemented, which impacted on the operationalisation of the service. A business case for implementation of the pathway was approved but not fully realised. This created expectations for how the pathway would operate that were not met in practice. There was no shared view across organisations about what the redesigned pathway could offer patients in reality. This limited the organisations’ ability to understand the risks across the pathway and to mitigate them to as low as reasonably practicable. There was no single guidance document shared between organisations, and there were inconsistencies in the documentation used to support decision making about whether patients should be provided with specialist care. Organisations held different perceptions of the risks to patient safety created by the redesign of the pathway. This impacted on clinical decision making and led to disagreements between teams. Organisational oversight of the pathway after its implementation was limited due to disengagement among staff and the absence of a collaboratively agreed evaluation plan. The data collected about the care pathway differed across organisations and was not routinely shared between them. This led to a difference in understanding about how the care pathway was working in practice and where improvements could be made. The ICB had limited ability to support ongoing improvement of the care pathway and had limited access to information about the quality and safety of the pathway in practice. Differences in the perceived purpose of the pathway led to barriers to collaborative learning and improvement of the pathway. These included examples of incivility among staff, which is known to impact on staff wellbeing and patient outcomes. HSSIB suggests safety learning for integrated care boards Safety learning for integrated care boards ICB/2026/019: HSSIB suggests that integrated care boards proactively identify the impact of commissioning decisions on pathways prior to implementation and develop mitigations to reduce any potential impacts on patient safety and equitable access to care. Safety learning for integrated care boards ICB/2026/020: HSSIB suggests that integrated care boards support organisations to effectively evaluate the implementation of new care pathways. Local-level learning prompts HSSIB investigations include local-level learning where this may help organisations and staff identify and think about how to respond to specific patient safety concerns at the local level. HSSIB has developed the following prompts to support local-level learning for NHS trusts when collaborating with other organisations across a regional care pathway. Safe implementation of the care pathway How do you identify and resource dedicated support to implement new care pathways? How do you ensure appropriate tools and resources are used to support the design and implementation of the care pathway? How do you identify and mitigate unexpected challenges to patient safety arising from the care pathway’s implementation? How do you identify and mitigate any mismatch between the expectations of patients, families, carers or staff and what the pathway can deliver in practice? How do you ensure that implementation of a care pathway is effectively evaluated to improve safety and learning? How do you identify and mitigate potential harm caused when implementing a new care pathway? The care pathway in practice How do you identify and manage incivility between staff across different organisations? How do you facilitate shared learning opportunities for staff across different organisations? How do you ensure information and documentation used to support the care pathway are aligned across different organisations? How do you enable staff to understand the context in which the care pathway may work in different organisations? How do you engage staff to understand the different requirements for electronic systems that may exist across the care pathway? How do you support interoperability of electronic systems to enable effective information sharing across different organisations? How do you enable new technology to be adopted and used across different organisations? How do you consider relevant tools and guidance when developing work processes across different organisations? Oversight of the care pathway How do you ensure shared governance forums are appropriately established and resourced, and are effective? How do you ensure concerns about the care pathway are escalated and acted on by senior and executive leadership teams across different organisations and the integrated care board? How do you ensure consistency in how data is collected and shared across different organisations, including with integrated care boards? How do you ensure that risks to the care pathway are identified and mitigated to as low as reasonably practicable across different organisations? How do you ensure messages about the care pathway are effectively shared and understood by staff across different organisations? How do you identify and facilitate proactive communication with a point of contact at the integrated care board with oversight of the care pathway?- Posted
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