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Featured Events
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Oct 12
Deteriorating Patient Summit: Implementing the national PIER framework & ensuring best practice in the use of NEWS2
This conference focuses on recognising and responding to the deteriorating patient, and ensuring best practice in the use of NEWS2. The conference will include national developments, including recommendations on NEWS2, the national PIER approach to the effective management of acute physical deterioration in health and care, the November 2025 NICE Sepsis Guidance, and implementation of Martha’s Rul
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Oct 12
Systems approach to learning: Patient and staff involvement in learning from patient safety incidents
Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles. This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
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Oct 12
Root Cause Analysis: 1 Day Masterclass
Root Cause Analysis (RCA) is an established and dynamic investigation tool endorsed by the Institute of Healthcare Improvement (IHI) in the USA and utilised by healthcare organisations across the globe to better understand patient safety incidents. The IHI define RCA as: This one-day intensive and interactive masterclass will provide insights into how RCA is being used effectively by healthcare an
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Online Events
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Deteriorating Patient Summit: Implementing the national PIER framework & ensuring best practice in the use of NEWS2
This conference focuses on recognising and responding to the deteriorating patient, and ensuring best practice in the use of NEWS2. The conference will include national developments, including recommendations on NEWS2, the national PIER approach to the effective management of acute physical deterioration in health and care, the November 2025 NICE Sepsis Guidance, and implementation of Martha’s Rul
-
Systems approach to learning: Patient and staff involvement in learning from patient safety incidents
Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles. This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
-
Root Cause Analysis: 1 Day Masterclass
Root Cause Analysis (RCA) is an established and dynamic investigation tool endorsed by the Institute of Healthcare Improvement (IHI) in the USA and utilised by healthcare organisations across the globe to better understand patient safety incidents. The IHI define RCA as: This one-day intensive and interactive masterclass will provide insights into how RCA is being used effectively by healthcare an
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Making decisions together: Supporting conversations about bladder and bowel products and services
There is concern that decisions around care and products for patients with bladder and bowel intimate care needs are being made on the basis of cost to the NHS, at the expense of patients receiving the right care and treatment for their needs. Working in partnership with patients, the Patients Association and Coloplast have developed a number of resources that are designed to support patients unde
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From recommendations to reality: Enabling safe and effective artificial intelligence adoption in the NHS
The publication of the National Commission into the Regulation of AI in Healthcare's recommendations comes at a critical time for NHS organisations looking to realise the benefits of artificial intelligence, safely and effectively. With many leaders seeking greater clarity around regulation, governance and deployment, this webinar, hosted by the NHS Alliance, will explore what the recommendations
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Patient consent: making sure your voice is heard, understood and respected
Consent is a process of communication and shared decision-making, where patients should have the information they need to make a genuine and informed choice about their care. Patient consent is given, not taken. And is much more than just signing forms and saying yes. This webinar will explore what meaningful consent looks like in practice, for both patients and healthcare professionals. We will
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Creating outcomes: Action design and implementation masterclass
Masterclass from Promethean Human Designs on designing stronger safety actions and turning learning into measurable, sustainable improvement. The course is designed for staff involved in PSIRF implementation, learning responses, safety action development, service redesign and quality improvement. It provides a deeper understanding of how different actions address different contributory factor
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Psychological safety webinar
This is a free, 1-hour, live online webinar, delivered by Ben Tipney. This session will cover the following: What does Psychological Safety mean? Is it simply 'Being Nice'? Is Psychological Safety a panacea, and can you have too much of it? Hints and Tips for building Psychological Safety in Practice Register
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Co-production: what is it and why does it matter
Mental health services have developed Experts by Experience work to involve patients/service users in services, but the engagement of family and friends carers has progressed much more slowly. It’s complicated by complex family relationships and potential disagreements and estrangements, yet family and friends know their loved one best of all and hold information that can assist with safety plann
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A practical guide to statistical process control using data for quality improvement
This practical masterclass introduces statistical process control in a clear, accessible and confidence-building way. Participants will learn how to understand variation, choose the right chart, interpret signals, avoid common mistakes and use SPC to support better improvement, assurance and decision-making. Healthcare teams are surrounded by data, but data alone does not lead to better decisions.
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Improving patient safety under PSIRF: Thematic reviews
This course is aimed at those who wish to lead and conduct thematic reviews and those who are part of an themed review team. Through national updates and practical case studies, the conference will explore how thematic reviews can identify recurring safety issues and drive meaningful improvements in patient care. Sessions will provide insights into conducting system-based reviews, analysing qualit
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Systems approach to learning from patient safety incidents
The Healthcare Governance Academy, PSIRF training trusted by more than 4,000 healthcare professionals. Delivered by a patient safety consultant that developed PSIRF tools. Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationa
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Care closer to home: building the infrastructure for neighbourhood health
Across the NHS, leaders are being asked to deliver more care in communities, strengthen neighbourhood services, improve population health and reduce reliance on hospital-based care. But achieving these ambitions requires fundamental changes to how services are organised, funded and delivered. Neighbourhood health is not just about where care is delivered, but how it is organised around people and
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Duty of Candour
This course will explain and discuss the statutory duty of candour in principle, in practice, and in context, using real examples of good and poor practice. This course will help attendees to understand the relationship between the statutory and professional duties of candour, in the wider context of the importance of good communication and the reasons why complaints and claims are made. We will l
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Ambient voice technology: what's next for health and care?
Ambient voice technology (AVT) sometimes called ‘AI scribes’, is already here and moving fast. They offer a rare opportunity to support those working across health and care who are balancing administrative demands with the delivery of high-quality care. Leaders piloting AVT have emphasised that staff are excited to try a technology that could improve working conditions and patient care by red
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The Patient Safety Incident Response Framework (PSIRF) conference: Responding to patient safety incidents for learning and improvement
This national conference looks at the practicalities of responding to patient safety incidents for learning and improvement under the Patient Safety Incident Response Framework (PSIRF). The conference will also update delegates on best practice in patient safety incident investigation and learning response systems and include an practical case study based overview of key tools and techniques that
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Baby Lifeline training: Implementing Martha’s Rule In Maternity Services
This course aims to help maternity services build the organisational, cultural and clinical foundations needed to successfully implement Martha’s Rule in maternity care. Through expert presentations, discussion, case-based group work and learning from the experience of early adopter organisations, delegates will explore why Martha’s Rule matters in maternity care and the practical steps organisati
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The role of family liaison officers in patient safety
Families are contacted by a Family Liaison Officer from the NHS at one of the most vulnerable moments people are likely to experience – following an unexpected and traumatic death. Families, often overwhelmed by grief, face arranging the funeral, an NHS investigation, a Coroner’s Inquest – processes that are unfamiliar, confusing and often alarming. Families describing these processes talk abou
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Learning from Letby and the Thirlwall Inquiry
A clear, factual walkthrough of what happened, where, and when — and how a patient safety concern became blurred, delayed, and distorted by a disciplinary process. Delegates will explore the key lessons from the NHS internal investigation and the emerging recommendations from the Thirlwall Inquiry, with a focus on whether similar vulnerabilities exist within their own Trust. What to expect: The Ke
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Measuring, understanding and acting on patient experience insight
The 10 Year plan for health highlights the importance of the effective use of patient feedback putting patient experience as a key determinant of quality and performance. This timely conference will focus on measuring, understanding and acting on real time patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement
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THIS Space 2026
Join THIS Space 2026 to explore what works in healthcare improvement and innovation, what doesn’t, and why. Discover the latest evidence, share learning and connect with others committed to improving the quality and safety of healthcare. Evaluating AI for the NHS is there a better way? Patient and public involvement in digital transformation. Transgressive behaviour as a patient safety challenge.
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Masterclass: Developing your role as a Senior Information Risk Owner SIRO
This masterclass will focus on developing your role as a SIRO (Senior Information Risk Owner) in health and social care. Key learning objectives Understanding the role of the Senior Information Risk Owner. Identifying Information Risks across the organisation. Working with others to mitigate the risk to patients, staff and organisation. Confidence that all reasonable technical and organisation
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Thematic analysis in patient safety: Turning intelligence into insight
Overview Use thematic analysis to identify cross-cutting safety themes and support PSIRF learning and improvement. Thematic analysis for patient safety learning Organisations increasingly need to learn not only from individual incidents, but from the wider patterns that emerge across complaints, claims, risks, audits, and other sources of safety intelligence. This specialist course
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Deprivation of Liberty: Looking towards the Liberty Protection Safeguards
The Government has committed to a new consultation on Liberty Protection Safeguards in 2026, with the aim of improving protection and creating a simpler, more effective system. LPS were originally designed to replace DoLS, operate more closely alongside care planning, extend safeguards to 16 and 17-year-olds, and cover settings beyond hospitals and care homes. However, implementation has been dela
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The Duty of Candour and PSIRF: A practical guide to implementation with emotional intelligence and compassion
Any staff with responsibility for implementing the duty of candour and/or PSIRF and those responsible for quality; safety; clinical governance; safety investigations; complaints; CQC compliance; or patient experience/ involvement would benefit from attending this one-day training. The course will provide participants with an in-depth knowledge and understanding of how to not only comply with the d
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Care closer to home: building the infrastructure for neighbourhood health
This King's Fund virtual conference will focus on the infrastructure needed to make care closer to home a reality. Through practical case studies, detailed presentations and discussion, delegates will explore how organisations are redesigning services, supporting innovation, developing new funding approaches and building the digital foundations required to deliver neighbourhood health at scale. S
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NHS Complaints Summit: Improving complaints handling through the NHS Complaint Standards
This National Summit focuses on improving NHS complaints handling and supporting services to implement, embed and evidence adherence to the PHSO NHS Complaint Standards. The conference takes place at a critical time for complaints reform. The 10 Year Health Plan for England is clear that the NHS complaints procedure is far from where it needs to be, and commits to updating complaints regulations,
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Is anyone really learning from deaths?
Dr Zoe Brummell will summarise her research into the Learning from Deaths programme and explore the obstacles to organisational learning as well as the ways it should happen. The session will explore How the Learning from Deaths programme failed to learn. What gets in the way of learning. What learning that leads to improvements looks like. Why partnership wi
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Structured Judgement Reviews
A different approach to Structured Judgement Reviews (SJRs); using them as a triage tool and avoiding the use of poor and very poor to better align with PSIRF. This course looks at moving SJRs away from questions of avoidability of harm and instead looks at how they can be used to determine what type of learning response should follow a patient’s death. The explicit judgements of poor and very poo
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Martha's Rule Conference
This conference brings together leading experts and experienced NHS practitioners to provide a practical guide to embedding Martha’s Rule across hospital services. The conference will examine the caregiver’s perspective, implementing the three core components, communicating effectively with patients and families, and overcoming cultural and operational barriers. The programme will explore how to e
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A practical guide to Human Factors in healthcare
Healthcare is delivered through complex and constantly changing systems. Staff make difficult decisions while managing high workloads, interruptions, time pressures, new technology and competing demands. Human factors enables organisations to examine how these conditions interact with people, tasks, equipment, environments and organisational processes — and to redesign care so that safe practice i
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Picker Experience Network Awards 2026
The Picker Experience Network Awards are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK and beyond. They celebrate projects, teams, individuals, and initiatives that have made exceptional contributions to care, engagement, service delivery, and wellbeing from the perspective of patients, carers, families, a
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Patient involvement & partnership for patient safety
This conference focuses on patient involvement and partnership for patient safety including implementing the New National Framework for involving patients in patient safety, and the role of the Patient Safety Partner (PSP) in your organisation or service. The conference will also cover engagement of patients and families in their own safety, and patient involvement under the Patient Safety Inciden
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The coroner role & preparing for coroner's inquest: Learning from deaths
This virtual conference focus on the role of the Coroner and preparing and attending Coroner’s Inquests. The conference will also update delegates on the implications of the 2024 Death Certification Reforms and roles, responsibilities and information flows under the new system. From preparing for an inquest, to ensuring change occurs as a result of the prevention of future death reports and local
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After Action Review Masterclass
While After Action Reviews (AAR) have gained considerable momentum in recent times following their inclusion in NHS England’s Patient Safety Incident Response Framework (PSIRF) as a key learning response technique, the above quote from the 2026 Ockenden Report highlights that some large organisations are struggling to effectively embed AAR in the workplace with limited training and guidance cited
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Inaugural Patient Safety & AI workshop - for buyers and users of AI
Patient Safety Learning and SilverBuck are delighted to announce the first Patient Safety and AI Workshop, designed for buyers and users of AI systems across health and care. Format and venue The workshop takes place in London, with capacity limited to 50 attendees. A waiting list is now open - register your interest to secure a place. This is an in-person-only event: it will not be streame
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Bevan Brittan: Recent developments in breach and causation for clinical negligence lawyers
In this upcoming webinar, Thomas Beamont will join Dan Morris to discuss important issues arising from various cases, touching on both breach of duty and causation for clinical negligence practitioners. Register
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Inaugural Patient Safety & AI workshop - for AI vendors, academics, researchers
Patient Safety Learning and SilverBuck are delighted to announce the first Patient Safety and AI Workshop, designed for vendors of AI systems across health and care as well as academics, researchers and others interested in this domain. Format and venue The workshop takes place in London, with capacity limited to 50 attendees. A waiting list is now open - register your interest to secure a
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The Patient Safety Incident Response Framework (PSIRF) & clinical audit
The Patient Safety Incident Response Framework (PSIRF) arguably represents the most significant change to investigating and managing patient safety incidents in the history of the NHS. To embed PSIRF effectively within organisations, healthcare teams need to understand and utilise a range of new techniques and disciplines. Clinical audit is an established quality improvement methodology that is of
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Practical thematic analysis for patient safety
Join Patient Safety Learning in London on 8 October or Leeds on 2 November for our new bespoke course - Practical Thematic Analysis for Patient Safety. Our facilitators Dr Helen Vosper and Claire Cox will combine deep subject matter expertise with systems thinking and human factors principles to help you turn patient safety data into actionable learning and improvement. The highly practical and ev
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Oversight of systems approach to learning from patient safety incidents
The Healthcare Governance Academy, PSIRF training trusted by more than 4,000 healthcare professionals. Delivered by a patient safety consultant that developed PSIRF tools. This training will support the development of expert understanding and oversight of systems based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and inter
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Wound Healing Forum 2026
Public Policy Project (PPP)’s fourth annual Wound Healing Forum will convene clinical experts, system leaders and industry partners for the sector’s preeminent arena co-creating policy thinking, championing innovation and driving systemic change for patients. The growth and engagement of our audience has allowed expansion the offering at the Forum, with two dedicated tracks in addition to ple
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Safer Handling of Hazardous Medicinal Products: Pharmacy Practice and the Case for Change
Hosted by the Safer Healthcare and Biosafety Network (SHBN), this webinar will explore the pharmacy practice and implementation challenges shaping Hazardous Medicinal Products (HMP) handling today, as well as the evidence and policy consensus needed to drive safer practice for the future. It will feature presentations from: Louisa Knowles, Advanced Pharmacist for Technical Services, University Hos
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Systems approach to learning: Patient and staff involvement in learning from patient safety incidents
Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles. This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
-
Root Cause Analysis: 1 Day Masterclass
Root Cause Analysis (RCA) is an established and dynamic investigation tool endorsed by the Institute of Healthcare Improvement (IHI) in the USA and utilised by healthcare organisations across the globe to better understand patient safety incidents. The IHI define RCA as: This one-day intensive and interactive masterclass will provide insights into how RCA is being used effectively by healthcare an
-
Deteriorating Patient Summit: Implementing the national PIER framework & ensuring best practice in the use of NEWS2
This conference focuses on recognising and responding to the deteriorating patient, and ensuring best practice in the use of NEWS2. The conference will include national developments, including recommendations on NEWS2, the national PIER approach to the effective management of acute physical deterioration in health and care, the November 2025 NICE Sepsis Guidance, and implementation of Martha’s Rul
-
Making decisions together: Supporting conversations about bladder and bowel products and services
There is concern that decisions around care and products for patients with bladder and bowel intimate care needs are being made on the basis of cost to the NHS, at the expense of patients receiving the right care and treatment for their needs. Working in partnership with patients, the Patients Association and Coloplast have developed a number of resources that are designed to support patients unde
-
From recommendations to reality: Enabling safe and effective artificial intelligence adoption in the NHS
The publication of the National Commission into the Regulation of AI in Healthcare's recommendations comes at a critical time for NHS organisations looking to realise the benefits of artificial intelligence, safely and effectively. With many leaders seeking greater clarity around regulation, governance and deployment, this webinar, hosted by the NHS Alliance, will explore what the recommendations
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Fixing today, building tomorrow: delivering cancer care now and for the future
Lord Darzi’s independent investigation into the NHS in England delivered a stark assessment of cancer care. Highlighting the gap between policy and reality, it found that the NHS is failing to meet some of its most important commitments, with core cancer waiting time standards missed for more than a decade and survival rates lagging behind comparable countries. The government’s 10-year Nation
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HSSIB: Learning disability listening event
The Health Services Safety Investigations Body look into serious cases where there is a risk to the safety of NHS patients. Learning Disability England and the Health Services Safety Investigations Body are working together on this. You are invited by the Health Services Safety Investigations Body to come to a meeting about how people with a learning disability in England get help when they are un
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Patient consent: making sure your voice is heard, understood and respected
Consent is a process of communication and shared decision-making, where patients should have the information they need to make a genuine and informed choice about their care. Patient consent is given, not taken. And is much more than just signing forms and saying yes. This webinar will explore what meaningful consent looks like in practice, for both patients and healthcare professionals. We will
-
Creating outcomes: Action design and implementation masterclass
Masterclass from Promethean Human Designs on designing stronger safety actions and turning learning into measurable, sustainable improvement. The course is designed for staff involved in PSIRF implementation, learning responses, safety action development, service redesign and quality improvement. It provides a deeper understanding of how different actions address different contributory factor
-
Psychological safety webinar
This is a free, 1-hour, live online webinar, delivered by Ben Tipney. This session will cover the following: What does Psychological Safety mean? Is it simply 'Being Nice'? Is Psychological Safety a panacea, and can you have too much of it? Hints and Tips for building Psychological Safety in Practice Register
-
Co-production: what is it and why does it matter
Mental health services have developed Experts by Experience work to involve patients/service users in services, but the engagement of family and friends carers has progressed much more slowly. It’s complicated by complex family relationships and potential disagreements and estrangements, yet family and friends know their loved one best of all and hold information that can assist with safety plann
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