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Registration Terms

Website terms and conditions

Last updated: 18 August 2023

This page tells you the terms of use which you agree to when you use our website www.pslhub.org (the hub).

Please read through carefully before using the site.

Who we are and how to contact us

the hub is a site operated by Patient Safety Learning ("we" or "us"). We are Patient Safety Learning, a charitable company registered with The Charity Commission for England and Wales (number 1180689) and Companies House (number 11067952).

We have our registered office at Patient Safety Learning, China Works, SB203, 100 Black Prince Road, Vauxhall, London, SE1 7SJ.

We are regulated by The Charity Commission for England and Wales.

To contact us, please email support@pslhub.org.

By using the hub you accept these terms

By using the hub, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use the hub.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of the hub:

  • Our Privacy policy
  • Our Acceptable use policy, which sets out the permitted uses and prohibited uses of the hub. When using the hub, you must comply with this Acceptable use policy.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use the hub, please check these terms to ensure you understand the terms that apply at that time. We will alert you to significant changes to these terms.

We may make changes to the hub

We may update and change the hub from time to time. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw the hub

the hub is made available free of charge.

We do not guarantee that the hub, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the hub for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal however are under no obligation to do so.

You are also responsible for ensuring that all persons who access the hub through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must follow these rules about your account

All accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you.

If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts. Accounts registered with someone else’s email address, or with temporary email addresses may be closed without notice.

We may require members to re-validate their account if we believe they have been using an invalid email address

We reserve the right to close your account if:

  • You are seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts;
  • You disrupt any of our services in any way; or
  • You upload content to the hub otherwise than in accordance with the section on uploading content on the hub below and our Acceptable use policy

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@pslhub.org.

How you may use material on the hub

We are the owner or the licensee of all intellectual property rights in the hub, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the hub for your personal use and you may draw the attention of others within your organisation to content posted on the hub.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the hub must always be acknowledged.

You must not use any part of the content on the hub for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the hub in breach of these terms of use, your right to use the hub will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on the hub is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the hub.

Although we make reasonable efforts to update the information on the hub, we make no representations, warranties or guarantees, whether express or implied, that the content on the hub is accurate, complete or up to date.

You may link to our website

We welcome and encourage other websites to link to the information that is hosted on the hub. You don’t have to ask permission to link to the hub.  We reserve the right to change our website URLs at any time. However, we don’t give you permission to suggest that your website is associated with, or endorsed by, the hub or us. We also do not allow the hub to be framed on any other site

We are not responsible for websites we link to

Where the hub contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not endorsed by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials may not been verified, moderated or approved by us in advance. The views expressed by other users on the hub do not represent our views or values.

How to report content uploaded by other users

You can report content or ask for content to be removed from the hub; for example, if it breaches copyright laws, contains sensitive personal data or includes material that may be considered obscene or defamatory. Use the ‘Report this post’ button which can be found on every post or contact us at moderator@pslhub.org giving the web address (URL) of the content you’d like removed and why. We’ll acknowledge your request and let you know what’s going to happen

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to the hub or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • Use of, or inability to use, the hub; or
  • Use of or reliance on any content displayed on the hub.
  • In particular, we will not be liable for:
  • Loss of profits, sales, business, or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage

If you are a consumer user:

  • Please note that we only provide the hub for domestic and private use. You agree not to use the hub for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy policy.

Uploading content to the hub

Whenever you make use of a feature that allows you to upload content to the hub, or to make contact with other users of the hub, you must comply with the content standards set out in our Acceptable use policy 

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to the hub will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the hub a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the hub constitutes a violation of their intellectual property rights, or of their right to privacy.

There may be functionality within the hub which enables you to upload content on an anonymous basis. We monitor all content uploaded to the hub and although the public view and description of the post will show anonymous, we retain the right and ability to view and assess who the original poster of all content on the hub is, regardless of its public view settings. The circumstances in which we would monitor anonymous posts is to assess facts and statements made, ensuring compliance against the acceptable use policy or if the content has been reported to us.

We have the right to remove any posting you make on the hub if, in our opinion, your post does not comply with the content standards set out in our Acceptable use policy.

You are solely responsible for securing and backing up your content.

Rights you are giving us to the material you upload

When you upload or post content to the hub, you grant us a perpetual, worldwide, royalty-free, non-exclusive right and licence (including any moral rights) to use, reproduce, display, modify, adapt, publish, distribute, promote, archive and create derivative works and compilations, in whole or in part.

You warrant that you have the right to grant the licence described above.

We are not responsible for viruses and you must not introduce them

We do not guarantee that the hub will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the hub. You should use your own virus protection software.

You must not misuse the hub by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the hub, the server on which the hub is stored or any server, computer or database connected to the hub. You must not attack the hub via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the hub will cease immediately.

Which country's laws apply to any disputes

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.