Five years after her daughter died from an avoidable heart attack at Cardiff’s University Hospital Wales, Jane James was sat in the same chaotic emergency department last month with her elderly mother and saw nothing had changed.
“I sat in that same area, just looking around, thinking, ‘This is not a professional setup’,” she said. “Apart from the horrific feeling of sitting there again and being in that environment, I thought, ‘This has got to change, surely. It is broken’.”
This week a coroner concluded that Bethan James, 21, a promising journalism student, died from sepsis and pneumonia because of multiple failures by paramedics and doctors at University Hospital Wales (UHW) to spot the signs of life-threatening sepsis and follow standard procedures to save her life.
Patricia Morgan, the coroner for South Wales, found Bethan would not have suffered her fatal cardiac arrest if “early recognition and prompt action had occurred”. The inquest heard that Bethan and her concerned parents felt “dismissed” by medics in the two weeks before her death as her health deteriorated.
On the day she died, several paramedics failed to spot the signs of sepsis and did not alert the emergency department about her serious ill health. Once in hospital, nurses and doctors did not identify her life-threatening condition for about an hour, by which time her chance of survival was gone and she suffered a fatal heart attack.
Her father, Steve James, 57, a cricket and rugby writer for The Times, and mother Jane, 59, a physiotherapist for Sport Wales, sat together in Pontypridd coroners’ court this week to hear the vindication of five years of fighting tooth and nail to get an inquest into their daughter’s sudden death.
“They’ve been an absolute disgrace from start to finish and I think it’s a culture of cover-up,” Mr James, a former England and Glamorgan cricketer, said. “From the start, it’s just been covering up and not admitting anything. There’s no culture of trying to get better.”
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Source: The Times, 19 June 2025