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Found 50 results
  1. Content Article
    The report found large variations between organisations. National trends show: Overall there is a considerably greater volume of positive feedback compared with negative feedback from patients on the care they received from providers. A decrease in patient satisfaction across most quality domains throughout the autumn of 2019 into early 2020. Distinct improvements in reported experiences of acute care as the Covid crisis took hold. Signs of plateauing and possible declines emerging in late summer / early autumn 2020.
  2. Content Article

    Faded rainbows

    Claire Cox
    When driving to work at the beginning of the pandemic, I felt a sense of worry and apprehension of what I would be faced with. As a critical care outreach nurse I never know what I may be faced with, but this has never bothered me. However, during the pandemic it did bother me. I worried how I could do my job; would I get sick and how would I navigate my way through the new ways of working? Seeing the brightly coloured rainbows in people’s windows gave me some hope. I knew that the public were thinking of us; they knew the risks we were putting ourselves at and our families. For a ti
  3. Event
    Patient Safety is an essential part of health and social care that aims to reduce avoidable errors and prevent unintended harm. Human Factors looks at the things that can affect the way people work safely and effectively, such as the optimisation of systems and processes, the design of equipment and devices used and the surrounding environment and culture, all of which are key to providing safer, high quality care. New for September 2020, this part-time, three year, distance learning course, from the Centre of Excellence Stafford, focuses specifically on Human Factors within the Health an
  4. Content Article
    Over the last couple of weeks I have been engaging in one of my favourite pastimes – chatting. I realise this seems a little frivolous, but after the more formal ‘meetings’ of previous weeks, chatting seemed appropriate. There is a serious reason behind this, the impact of ‘emotional labour’. Emotional labour is defined as “having to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others”.[1] Or, in layman’s terms, pretending you are OK. For my colleagues and clients across health and social care, and particularly for frontl
  5. Content Article
    The following four initiatives were selected to receive the HQCA’s 2019 Patient Experience Awards: NowICU Project, Neonatal Intensive Care Unit (NICU), Misericordia Community Hospital Rapid Access, Patient Focused Biopsy Clinic; Head and Neck Surgery, Pathology; University of Alberta Hospital Edmonton Prostate Interdisciplinary Cancer Clinic (EPICC), Northern Alberta Urology Centre Transitional Pain Service, South Health Campus Take a look at their presentations and find out more about these great initiatives.
  6. Content Article
    The ThinkSAFE Logbook has four sections: Information about you. How you can help enhance your safety in hospital. Information and notes about your care. Other useful information for patients and families. The Logbook also includes a number of useful tools, tips and prompts to help you and the healthcare staff caring for you to share information. This will help you to be involved and informed about your care and treatment. The pages are ordered so that when they are printed double-sided they create an A5 booklet. Once printed, the pages can be folded and then either
  7. Content Article
    The film follows the Oxford Health and Biomedical Research Centre's publication of the Patient and Public Involvement and Engagement Strategy, which sets out their vision to embed involvement into their research themes.
  8. Content Article
    Key findings: Though PPI is increasingly common in healthcare research, there is limited agreement about how, when, and why it should best be done. Patients and the public get involved in research for a variety of reasons but often because they want to help others and contribute to a better healthcare system. To enable involvement, PPI needs to be funded adequately, opportunities need to be clearly communicated, and support needs to be available for researchers and PPI contributors. More PPI on its own doesn’t necessarily mean better research, and doing PPI just for the
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