Digital technologies are transforming the way in which health and care is delivered. They have played a crucial role in enabling the delivery of services during the pandemic and are set to continue to play a pivotal role in the design, delivery and innovation of health and care going forward.
This event will take a deep dive into the practical implementation of digital solutions in health and care. We will explore how data insights and technology are being used to improve care, access and user experience against the backdrop of the impact of Covid-19.
Sessions will also provide an op
At Patient Safety Learning we believe that to reduce avoidable harm in healthcare we need a transformation in our approach to patient safety. Patient safety should not be treated as one of several strategic priorities, but instead as a core purpose of health and social care. This requires us not just to respond to, and mitigate the risk of, harm, but also to design healthcare to be safe for patients and the staff who work within it.
This approach extends to how we source, supply and monitor the use of healthcare equipment and products. Procurement and supply chains can be complex and may
I love and support the NHS. But when things go wrong for patients and service users, the system is often too slow to change or respond effectively.
I have been through complaints, the Ombudsman and Inquest processes around the poor end of life care of my late mother. Those processes took years and were almost as stressful as those last few days of my mother’s life. I would not do it again. At the time, I reported the incident in detail to the CQC (inspectors), to the CCG (commissioners), to Healthwatch (local and national), but I noted no evidence of change. In fact, the CQC continued for
Blog: How safe are closed loop artificial pancreas systems? (12 November 2021)
Open-source automated insulin delivery: international consensus statement and practical guidance for health-care professionals (13 November 2021)
To improve safety, it is absolutely essential that human factor and design principles are embedded into the specifications for devices and this is what NHS Supply Chain are aiming to achieve through focused engagement with the end users of the products to gain a full understanding around who what where how and when they are used.
The group’s conclusions are that six domains of care communication warrant attention and improvement:
the care environment
attitude and listening
aligning and responding
communicating with unique groups.
Together, these domains expand the definition of healthcare communication from communication as information transaction to communication as complex social and local dynamic.
The report outlines the consequences of this expanded definition for healthcare communication improvement and improvement research.
Vanessa Sweeney, Deputy Chief Nurse and Head of Nursing – Surgery and Cancer Board at University College London Hospitals NHS FT decided to share a example of positive feedback from a patient with staff. The impact on the staff was immediate and Vanessa decided to share their reaction with the patient who provided the feedback.
The letter she sent, and the patient’s response are reproduced here:
Thank you for your kind and thoughtful letter, it has been shared widely with the teams and the named individuals and has had such a positive impact.
I’m the head of nur
The AHSN North East and North Cumbria (AHSN NENC) Well Connected Care Homes Programme commissioned a small-scale evaluation of a new digital health intervention that aims to enhance the appropriateness of healthcare received by care home residents and the skills of care home staff.
The goals were to:
support care homes in becoming internally and externally ‘well connected’ in the digital age;
to enhance the quality of care experienced by care home residents, and by
significantly improving communication between care homes and the external health environment.