Many aspects presented in the Patient Safety Learning blog will resonate with staff working in healthcare.
Nurses, midwives and doctors want to provide the best possible care. At the heart of healthcare are patients. Competent professionals care for them using tools and technology, performing tasks in a particular environment. In addition to good training and patient safety culture, it makes sense to design the equipment and workflow for the users to optimise performance and well-being.
However, quite often it is evident that medical instruments and devices, as well as equipment suc
The COVID-19 pandemic has shone a spotlight on male bias in design within healthcare in relation to Personal Protective Equipment (PPE). It became clear that respiratory PPE was leaving female workers at greater risk of exposure to the virus, discomfort, and interference with their ability to work. This is not a new discovery, with a 2016 survey highlighting that only 3/10 women in the UK had PPE that was designed for the female frame. This seems particularly inexcusable in the NHS where three quarters of the workforce are female.
These design issues have seri
The presentation covered:
What is Human Factors and ergonomics (HFE) and what it’s not
The basic principles
Why things go wrong (and right)
What’s happening in Scotland?
Practical human factors thinking
How to get involved
The group’s conclusions are that six domains of care communication warrant attention and improvement:
the care environment
attitude and listening
aligning and responding
communicating with unique groups.
Together, these domains expand the definition of healthcare communication from communication as information transaction to communication as complex social and local dynamic.
The report outlines the consequences of this expanded definition for healthcare communication improvement and improvement research.
Vanessa Sweeney, Deputy Chief Nurse and Head of Nursing – Surgery and Cancer Board at University College London Hospitals NHS FT decided to share a example of positive feedback from a patient with staff. The impact on the staff was immediate and Vanessa decided to share their reaction with the patient who provided the feedback.
The letter she sent, and the patient’s response are reproduced here:
Thank you for your kind and thoughtful letter, it has been shared widely with the teams and the named individuals and has had such a positive impact.
I’m the head of nur
The AHSN North East and North Cumbria (AHSN NENC) Well Connected Care Homes Programme commissioned a small-scale evaluation of a new digital health intervention that aims to enhance the appropriateness of healthcare received by care home residents and the skills of care home staff.
The goals were to:
support care homes in becoming internally and externally ‘well connected’ in the digital age;
to enhance the quality of care experienced by care home residents, and by
significantly improving communication between care homes and the external health environment.
Find out in this short video how to use the Model Hospital tool, which was designed to support NHS trusts to identify productivity opportunities and provide the best patient care in the most efficient way.
The Model Hospital is broken down into six sections offering different perspectives from which to review hospital activity:
clinical service lines
clinical support services.
The results, published in BMJ Safety & Quality, found that fewer moderate-severe IMG-related errors occurred with the user-tested guidelines compared with current guidelines, but this difference was not statistically significant. Significantly more simulations were completed without any IMG-related errors with the user-tested guidelines compared with current guidelines. Participants who used user-tested guidelines reported greater confidence.
The authors conclude that user-testing injectable medicines guidelines reduces the number of errors and the time taken to prepare and administer