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Steve Turner


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3 Novice


About Steve Turner

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Profile Information

  • First name
  • Last name
  • Country
    United Kingdom

About me

  • About me
    I began my professional career as a nurse in 1984, eventually specialising in mental health.
    I spent a decade working on clinical systems for American giant Shared Medical Systems, progressing from project manager to Senior Strategic Services Consultant of the U.S. arm of the company.
    In 1999 I returned to work for the NHS, successfully revamping the Information and Technology department at an NHS Trust prior to a trust merger. A spell in consultancy for a large Cancer Network followed, by leading two highly successful multi-organisational projects.
    More recently I have led a successful interdisciplinary, multi-organisational prescribing project and the development of a parent held medicines record for children with complex conditions. My Associates and I have also developed, and successfully piloted, ‘patient led clinical medicines reviews’.
    In 2015, after a difficult whistleblowing experience, I founded the Turn Up The Volume! movement and speak out for patient safety through transparency, values based leadership and a just culture. (www.tutv.org.uk).
    I also teach at Plymouth University.
  • Organisation
    Care Right Now CIC
  • Role
    Managing Director

Recent Profile Visitors

454 profile views
  1. Article Comment
    This is really shocking and the full story should not be paywalled in my view.
  2. Content Article
    I believe all clinicians should read this latest report. There is so much to be learned and so many changes in clinical practice that can be made right away. Since 2018, I have been teaching using Oliver's tragic story to promote reflection on best practice in prescribing and in implementing the Mental Capacity Act. I could write a lot here; however, I believe this is a report all clinicians, and especially all prescribers, need to read in full. A summary of how I see this (or indeed how any individual sees it) it will not be adequate.
  3. Community Post
    It's #SpeakUpMonth in the #NHS so why isn't the National Guardian Office using the word whistleblowing? After all it was the Francis Review into whistleblowing that led to the recommendation for Speak Up Guardians. I believe that if we don't talk about it openly and use the word 'WHISTLEBLOWING' we will be unable to learn and change. Whistleblowing isn’t a problem to be solved or managed, it’s an opportunity to learn and improve. So many genuine healthcare whistleblowers seem to be excluded from contributing to the debate, and yes not all those who claim to be whistleblowers are genuine. The more we move away for labelling and stereotyping, and look at what's happening from all angles, the more we will learn. Regardless of our position, role or perceived status, we all need to address this much more openly and explicitly, in a spirit of truth and with a genuine desire to learn and change.
  4. Content Article
    In this video we reflect on a role play we presented to students, of a prescribing assessment. Our conversation focuses on the eight areas that prescribing students are asked to cover.
  5. Community Post
    I've been posting advice to patients advising them to personally follow up on referrals. Good advice I believe, which could save lives. I'm interested in people's views on this. This is the message I'm sharing: **Important message for patients relating to clinical referrals in England** We need a specific effort to ensure ALL referrals are followed up. Some are getting 'lost'. I urge all patients to check your referral has been received, ensure your GP and the clinical team you have been referred to have the referral. Make sure you have a copy yourself too. Things are difficult and we accept there are waits. Having information on the progress of your referral, and an assurance that is is being clinically prioritised is vital. If patients are fully informed and assured of the progress of their referrals in real-time it could save time and effort in fielding enquiries and prevent them going missing or 'falling into a black hole', which is a reality for some people. It would also prevent clinical priorities being missed. Maybe this is happening, and patients are being kept fully informed in real-time of the progress of their referrals. It would be good to hear examples of best practice.
  6. Community Post
    I believe staff are unsafe if patients are unsafe. The two things go together. The other thing is that when staff see bad practice going unchecked and are victimised for speaking out they leave if they can. Leading to a wide variation across orgnaisations. This is behind many large scale failings in healthcare & part of a worldwide cultural and societal problem.
  7. Content Article
    I have included this poignant video as a matter of public interest. This is an issue which goes beyond party politics. I use Robbie's story in all of my teaching on ethics and clinical governance.
  8. Community Post
    Good question, I don't know. Some suggestions: I tried setting up the Turn Up The Volume! movement and we held two sucessful national workshops. This, I believe, helped bring together the main themes, involve patients (who are often not involved in these type of forums) and link people together who would not have met otherwise. The workshops were attended by senior NHS people, and then shunned by the NHS. http://www.carerightnow.co.uk/turn-up-the-volume-resources-2/ I have been commissioned to conduct a few workshops on whistleblowing (looking at the situation for all angles and encouraging reflection) in NHS trusts, and once in a University. They were well received locally. The NHS Whsitleblowing Support Scheme commissioned a study by Liverpool John Moores University in 2019 'Final evaluation survey - NHS whistleblowers support scheme' I have asked several times when this is to be published but received no reply. This may shed some light on the situation. Realted NHS web page: https://improvement.nhs.uk/resources/whistleblowers-support-scheme/ It's a tough one to crack and very senior people just won't talk about the deep seated problems of victimisation and blacklisting of staff and patients, and have unlimited resources to try and keep a lid on it. As exemplified by the National Guardian's Office, which as you know I believe is a dangerously (some say deliberately) flawed initiative.
  9. Community Post
    Good points Helen and Anton02. Thank you both. I did raise an FOI on the CQC's role, which revealed that they had incorrectly dismissed my 2012 concerns as 'all third hand'. The CQC also said they had lost the report that they asked to be commissioned in response to my concerns. A report I never saw. I think there's a lot more I could 'FOI'. I've chosen not to as it would take up so much time and probably be little help. Most of the blacklisting I experienced is informal and can't be proven. In fact I could be wrong on some of it. The loss of a contract which I was awarded, and which was taken from me the day after the award without a valid reason being given, is a different matter. I chose not to take formal action on this as I didn't want to get involved in legal wrangling. I've never applied for NHS employment since leaving Assertive Outreach in 2006 (except to apply help out short-term as a covid returner, without success). Fortunately I've been lucky as I had other alternatives. I do some teaching, and support 20 Community Pharmacies on Information Governance & do clinical assessment work. It's been tough financially, but I don't regret my decision to leave and to speak out. After all, as I see it, I was just trying to do my job properly.
  10. Community Post
    Thanks Helen. This is such an emotive subject and people (staff and patients) are victimised & blacklisted for speaking out in subtle, and not so subtle, ways all the time. I appreciate your reply. I wasn't expecting any. Maybe someone will comment anomyously. Also, I welcome criticism and questions on my views & experiences, that's how we can all learn.
  11. Content Article Comment
    I'm interested to find out when the results of the evaluation study of the scheme, carried out by Liverpool John Moore's University, will be published? I've asked NHSI. Had no reply so far. If anyone has any update on this is be interested.
  12. Content Article Comment
    Thank you Karen. I hope sharing this can help others. We have to end the 'NHS cold shoulder', its all too common when people speak out. Thankfully I've been invited to speak about my experiences by some trusts & it has proven helpful. It's the silence that hurts & drives people away. I'm up for being challenged on what I experienced and how I reacted, & up for learning. I have compiled some related resources at www.tutv.org.uk
  13. Content Article Comment
    I believe this scheme can help some people. It's a step in the right direction in my view. I have reservations about the coaching aspect though. Many whistleblowers are well respected clinicians and able to sucessfully manage their own careers in a non-toxic environment. They were simply trying to do their job properly when they became 'whistleblowers' and, what was a patient safety issue, suddenly became an employment issue. It's the isolation and blacklisting that they can suffer that's the problem. I'm not sure how this can be overcome. Steve