Frequently asked questions to help you get the most out of the hub

the hub has thousands of members from all over the world, and offers more than 8000 knowledge resources.  With all this activity, how can you ensure you don’t miss out on anything on the hub, but also only receive the content and posts you are most interested in? Here are the answers to some of the most common FAQs we get asked.

See also our short video that will help you navigate through the hub and set up alerts and notifications.

If you can't find the answer you're looking for, please contact us on [email protected].

Membership

1. How do I join the hub?

Click on the green Sign up button at the top right of your screen — this will take you to a short registration form which will ask you for some details about yourself. 

More information on joining the hub can be found here.

2. I’ve joined the hub, how do I sign in?

To get the most benefit from the hub, you will need to be signed in. Click on the 'Sign in' button at the top right of your screen next to the 'Sign up' button. You will be asked to put in your display name/email and password you used to register. If you have forgotten your password, just click on the ‘Forgot your password?’ link and you will be able to reset it.

Networks

3. How do I join a private Network?

You need to be a member of the hub to join a Network. On the registration form when signing up to the hub, under the 'Join a private group' section,  please tick the relevant Network you would like to join. If you are already a member of the hub, please email [email protected] with details of the Network you would like to join. For more information on all our private Networks and how to join one, see our 'Join a private network' page.

4. I am a member of a private network but can’t see it. How do I access this content?

You will need to be logged into the hub first to see the Networks you belong to. Once logged in, scroll down the homepage and you will see all the Networks you belong to listed.

If you click on one of your Networks you can then see the top six posts in your Network. You can click on any of them and go and read or join in the conversation. To view all the posts in your Network, click on the ‘Find out more’ button which will take you to the ‘Your Networks’ page.

5. How do I start a conversation or post content in my Network?

From 'Your Networks' page (see FAQ 4 above), click on the 'View all' button which will take you to all the posts in your Network.

From here you can start start a new topic by clicking on the green 'Start a new topic' button. 

You may want to bookmark the page on your internet browser for future quick access. You can receive notifications when people reply to your topic by clicking the 'Follow' button. See FAQ 18 for more information on setting up notifications.

Finding and sharing hub content

6. Where do I find Learn content posted on the hub?

You can navigate to Learn content from the 'Learn' button in the top menu bar of the homepage or you can scroll down the homepage where the hub displays the four most recent Learn posts. To view more, you can click on ‘Discover content’ which will take you to the Learn landing page.

7. Where do I find news posted on the hub?

You can navigate to news from the 'News' button in the top menu bar of the homepage or you can scroll down the homepage where the hub displays the four most recent news items. To view more, you can click on ‘More news’ which will take you to all the news.

8. Is there a way to view all hub content in one place?

Yes. To view all our hub content in chronological order of when posted, we have a handy ‘View all content’ button near the top of the homepage.

9. How do I share content on the hub?

You will need to be a member of the hub and signed in to share content. Once signed in you can share content in Learn. Halfway down the homepage you will see a Share content button.

Click on this and it will take you to the Share page where you can upload your content. See our guides on How to share content and Guide to writing blogs for more information.

10. Where can I see the conversations taking place in the community forum?

To view the community forum discussions, click on ‘Communities’ button on the top menu bar of the homepage or scroll down the homepage to find ‘Have your say in the Communities’. This will take you to the Communities area of the hub where you will find the latest conversations taking place.

11. How can I join in a community discussion?

You will need to be a member and signed in to start or join in a community discussion. Once signed in, go to the community forum (see above FAQ) and create a conversation  by clicking on ‘Start new topic’ or join in a conversation by clicking on ‘Reply to the topic’. You can also tag other hub members into the comment. Type @ and then the start of the person's name and then select the person you want to include from the list that comes up. They will then receive a notification.

12. Can I comment on individual Learn or news posts?

Yes. You will need to be a hub member and signed in to do this. On every Learn and News page there is a Comments field where you can post comments. You can also tag other hub members into the comment. Type @ and then the start of the person's name and then select the person you want to include from the list that comes up. They will then receive a notification.

You can also like Learn and News posts and share the post on social media. 

13. Where can I find all the hub ‘Top picks’?

Our ‘Top picks’ are collections of resources, blogs and tools around a specific topic or theme. The three most recently updated 'Top picks' can be found half-way down the homepage. You can scroll through all the 'Top picks' on the hub by using the arrows or view them all by clicking on the ‘More Top picks’ button.

14. Where can I find the latest patient safety blogs?

You can find them under the ‘About us’ menu.

Or from the quick links at the bottom of the homepage.

15. How do I search for content?

There are a number of ways you can search for content. You can click on the magnifying glass on the top tool bar of the homepage which will open the search box or there is a search box further down the homepage. The magnifying glass at the top of the page will appear on every page of the hub.

You can then type in your search term and select from the drop-down menu on the right where you want to search on the hub: Everywhere, Learn, Communities, News, Error traps, Attend or members. It will return your results and you have the option of filtering on newest results or results in title only or there is a ‘More search options’ button.  

If you click on the ‘More search options’ button it will take you to an advanced search page.

You can also search on tags. Tags can be found on all content posts on the hub on the left-hand side of the page. Click on a tag and it will return all pages with that tag.

16. Where can I find the error traps gallery?

You can find the error traps gallery here. If you would like to share an error trap you have come across, please email [email protected].

17. Where can I find patient safety events to attend?

We have a calendar of patient safety events. To view them, click on the ‘Attend’ button on the top menu bar of the homepage.

You can browse events by day, week or month.

How to get regular updates for topics of personal interest to you

18. Can I set up notifications to alert me when new hub content is published?

Yes! If you click on your profile icon in the top right of your screen you will be able to see a link to notifications.

If you click on this button it will take you to your notification page. On this page is a ‘Notification settings’ link.

From here you can personalise the type of alert you receive (email or a hub notification) and frequency of your alerts (daily or weekly).  

You can set notifications to follow content you post or comment on and also content from other people you are interested in.

Once you have set your notification and email preferences, click on ‘Save’.

19. Can I customise the type of content I would like to see?

Are there particular topics and categories you would like to be notified about? Perhaps when someone has posted content in the Learn area or started a conversation in the Community on this topic? To customise the type of content you would like to see, click on the drop-down arrow next to ‘My Hub’ at the top right of your screen and click on ‘Create new stream’.

Give your stream a title. Go to ‘Content types’ where you can select what type of content you want to receive – articles within Learn, posts in the Communities? A drop-down arrow will appear where you can then select the category you want.

Want to see content from specific members of the hub? Under ‘Ownership’, select ‘Content by specific members’ and start typing in the person you want to see content from. Only want to see content from people you are following? Under ‘Following’ select the ‘Content posted by members I follow’ option. 

 

Once happy with your options, don’t forget to give your content stream a title before saving. You can create as many content streams as you like and, once created, they will appear in the drop-down menu under ‘My Hub’. Click on them to view the results.

You can amend your content stream at any time by using the drop-down menus under the title of your content stream and if you no longer need the content stream just delete it by clicking on the red bin icon next to the title.

20. How do I find other hub members and see their content?

If you would like to follow other hub members to keep up to date with what they post and the conversations they are having, you can choose to ‘follow’ that member. To find them, type their name in the search box, click on the arrow on the right of the box and choose ‘Members’ and then click the magnifying glass on the right of the search box.

This will then find their member profile and under their profile you have the option to find their content or to follow them.

Alternatively, if you come across an interesting post on the hub and want to follow the member who made the post, just click on their profile to open and, again, you can click on ‘Follow member’.

Once you are following them, as with the custom content streams, you can personalise the type of content and frequency you want to see from them by going to ‘My Hub’ and selecting ‘Members I follow’ from the drop-down menu.

21. Can I message other hub members?

Yes. Find the member on the hub (see FAQ 19) and click on them to go to their profile page. On their profile page you will see a ‘Message’ button.

You can view your messages by clicking on your profile icon at the top of the homepage and selecting messages.

Miscellaneous

22. How can I become a Topic Leader?

Our topic leaders are an integral part of ensuring the value of content on the hub. You can find out more about the role of the Topic Leader and how to become a Topic Leader here.

23. Where can I subscribe to the hub newsletter?

If you scroll down to the bottom of the homepage you can sign up to the hub’s monthly newsletter or you can sign up here.

24. How do I contact the hub if I have a problem?

All our contact details can be found here.

25. How do I add the hub to my phone?

For Android:

Launch Chrome for Android and open the hub. Tap the menu button and tap ‘Add to home screen’. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen. View short video on how to do this

For iPhone and iPad:

Launch the Safari browser on Apple’s iOS and navigate to the hub. Tap the ‘Share’ button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the ‘Add to Home Screen’ icon in the Share menu. You’ll be prompted to name the shortcut before tapping the ‘Add’ button. View short video on how to do this

26. How do I change my hub member profile?

You can change your personal details at any time. Click on your profile icon at the top right of the homepage which will open the drop-down menu. From the menu go to 'Profile'.

This will open your hub profile which details all your activity. You can ‘Edit your profile’ and change ‘Cover photo’ from here.

27. Can I change my display name?

Yes. Click on your profile icon at the top right of the homepage and select ‘Account settings’ from the menu.

On the ‘Settings’ page, click on ‘Display name’ and you will be able to change this.

You can also change your password and email address from this page.