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Found 1,324 results
  1. Content Article
    Listening and acting on patient feedback and good complaint handling can have a positive impact on your reputation. It shows you listen and care about what service users say and act on it.   Here, the Parliamentary & Health Service Ombudsman, lists four things you can do as a leader to help create a team culture that values and learns from complaints.
  2. Content Article
    In his presentation to the City Club of Cleveland, renowned patient safety expert, Dr Peter Pronovost talks about why we must transform healthcare to reduce harm, to operate as an effective system for patient benefit and eliminate inefficiencies. Peter describes the power of stories for learning and how we can create moments of microtrust that will inspire and give us confidence to change. 
  3. Content Article
    There is widely shared agreement that the Canadian healthcare system needs a sharper patient safety focus. The rate of preventable harm in all care settings is alarming, yet poorly understood, leading to complacency and acceptance of patient safety risks. 2018-2019 brought about a change in the strategic direction of the Canadian Patient Safety Institute. Their aim is to inspire and advance a culture committed to sustained improvement for safer healthcare. In this first year of their new five-year business plan, they've laid the groundwork to demonstrate what works and strengthen commitment for end-to-end patient safety improvements and are using those strategic elements to make care safer. Read this annual report to learn more about their priorities and progress.
  4. Content Article
    Responding to the Paterson Inquiry, Ian Kennedy, Emeritus Professor of Health Law and Policy at University College London, discusses the systemic weaknesses in the NHS.
  5. Content Article
    The PRAISe project tests the hypothesis that, together, positive reporting and appreciative inquiry can be used as an intervention to facilitate behavioural change and improvement in the related areas of sepsis management and antimicrobial stewardship.
  6. Content Article
    This article by Abdulelah M. Alhawsawi, from the Saudi Patient Safety Center, first appeared on the G20 Health & Development Partnership news stream. It is copied below verbatim.
  7. Content Article
    I recently wrote a blog for the hub on my experience as a theatre scrub nurse in private healthcare, and what happened to me when I reported a surgeon for dropping an instrument on the floor and reusing it without sterilising it. Following the Paterson Inquiry, I see many similarities in the behaviour and the culture of surgeons and staff in operating theatres. I'd like to share my thoughts.
  8. Content Article
    The matron's role has evolved since publication of the matron's 10 key responsibilities in 2003, and the matron's charter in 2004. Some aspects remain the same: providing compassionate, inclusive leadership and management to promote high standards of clinical care, patient safety and experience; prevention and control of infections; and monitoring cleaning of the environment. The role has also grown significantly, to include: workforce management, finance and budgeting, education and development, patient flow, performance management and digital technology and research. Using the handbook This handbook is a practical guide for those who aspire to be a matron, those who are already in post and for organisations that want to support this important role. It can be used to prepare ward, department and service leaders for the matron's role and to support newly appointed matrons. Individual matrons can use this handbook to support their practice, and as part of their professional development discussions with their employer. Directors of nursing can use this handbook to support matrons and the development of those who aspire to this role. Local context will be important and should be considered when using the handbook.
  9. Content Article
    The NHS Patient Safety Strategy published in July 2019 set an ambition for all NHS staff to have a foundation in patient safety as well committing the NHS to developing experts to lead on patient safety in each trust. The introduction of ‘patient safety specialists’ is a key step in professionalising patient safety in the NHS.
  10. Content Article
    No country has the resources to deal with this crisis in the way they would wish. The Chancellor of the Exchequer, Rishi Sunak, said, "we will be judged by our capacity for compassion and individual acts of kindness". All health systems have to find creative responses – to innovate, spread knowledge and collaborate. How should those who lead health and care services respond? Certainly with compassion at the heart of their leadership. This article, published by the Kings Fund, explains why compassionate leadership has never been so important with in the NHS.
  11. Content Article
    The Clinical Human Factors Group have produced a useful two-page guide to key non-technical behaviours to help clinicians in this emergency. Good team work, leadership and communication – non-technical skills – will give you, patients and colleagues a better chance of staying safe.
  12. Content Article
    In this letter, published by the International Society for Quality Health Care, Dr Francesco Venneri shares his experience of the response to COVID-19 in Italy from the perspective of his involvement as both a clinical risk manager and as an emergency front line worker.
  13. Content Article
    In this webinar, (filmed on 24 March for the International Society for Quality in Healthcare) Dr Francesco Venneri shares his experience of the response to COVID-19 in Italy from the perspective of his involvement as both a clinical risk manager and as an emergency front line worker. Dr Venneri speaks passionately of how the response was handled, the positive elements, the criticisms, and also how we can learn from COVID-19 by proposing measures that we can apply in the case of future outbreaks.
  14. Content Article
    Patient Safety Learning has submitted the attached response to the NHS consultation on draft requirements for Patient Safety Specialist roles.
  15. Content Article
    In this article, Dr David Nabarro and John Atkinson discuss the routes out of the coronavirus lockdown. Quality information is at a premium. Decisions will be based on data about the spread of the virus disaggregated by locality. Numbers of people becoming infected will need to be factored into decisions. The goal is to understand the extent of transmission and whether the rate of increase in people infected is starting to reduce.  The sequence for easing a lockdown will vary from place to place. Decision-makers will be considering multiple factors when deciding how best to do this. Here they explore the questions decision-makers will be asking and indicate some of the factors they might consider.  
  16. Content Article
    The Florence Nightingale Foundation has launched an NHS leadership support service, Nightingale Frontline.
  17. Content Article
    On this General Broadcast episode, Patient safety Integration Lead Jordan talks with Andy Collen. Andy is a paramedic who has completed a huge range of roles, including being the medications and prescribing lead for the College of Paramedics, a national investigator for the Healthcare Safety Investigation Branch and has written a book about decision making in paramedic practice.
  18. Content Article
    We are all in lockdown, but COVID-19 seems to have been the spur to all sorts of imaginative behaviours on the ground. For example, NHS care delivery has been redesigned at a pace unimaginable in more stable times. Everywhere, volunteering is showing what it can do in the age of social media. However, in contrast those in and around Whitehall are responding poorly, says Mike Gill, former Regional Director of Public Health, South East England, in this BMJ blog. Effective crisis management demands flexibility and collaboration. We are seeing neither.
  19. Content Article
    In 2014, Chris Gibson MBE held the role of Chief Instructor for the UK Ministry of Defence and led on the development and delivery of a training model for 1,200 UK military personnel and NHS volunteers to combat the Ebola virus in West Africa. Through this role, he was responsible for ensuring that each individual deployed was appropriately trained and equipped for the rigor of delivering care in a West African jungle. Read an interview with Chris, first published on LinkedIn.
  20. Content Article
    The health and care system in the United Kingdom is facing a huge challenge, placing enormous pressure on health and care staff with unprecedented demands on leaders, wherever they work. These pages, from the King's Fund, aim to provide support to health and care leaders, whether you are working in the NHS, social care, public health or the voluntary and independent sector.
  21. Content Article
     We have an overwhelming demand for our healthcare services. This blog from Sally Howard suggests some things we can do to keep afloat. 
  22. Content Article
    In a blog for the Healthcare Financial Management Association (HFMA), Patient Safety Learning’s Chief Executive Helen Hughes highlights both the human and financial costs associated with the persistence of avoidable harm in healthcare. She outlines how Finance directors should play a key role in improving patient safety and argues that they have an essential corporate leadership role to ensure healthcare is both effective and safe.
  23. Content Article
    People with mental health difficulties bring a unique and vital perspective to shaping services. While steps have been taken to embed ‘lived experience’ within mental health services, these opportunities can often feel tokenistic, and maintain the unequal power dynamics between clinicians and ‘patients’. In this paper, David Gilbert uses his insights as a mental health service user and his experience in Patient Leadership to consider the limitations of current practice, and the possibilities of a new approach which could transform mental health services.
  24. Content Article
    The Scottish Patient Safety Programme (SPSP) is part of Healthcare Improvement Scotland's Improvement Hub supporting improvement across health and social care. The aim of theSPSP for Mental Health is People are and feel safe.
  25. Content Article
    The NHS has declared climate change a health emergency, but are trust leaders and healthcare staff talking and acting on this? Angela Hayes, Clinical Lead Sustainability at the Christie Foundation Trust, discusses climate change and the impact it has on all of our lives and health. She believes healthcare professionals have a moral duty to act, to protect and improve public health, and should demand stronger action in tackling climate change.
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