Complaints

Articles in this category

1. People harmed by the NHS are still being left to fend for themselves (HSJ, 30 November 2022)

   • Complaint
   • Patient harmed
   • (and 7 more)

     Tagged with:

     • Complaint
     • Patient harmed
     • Organisation / service factors
     • Investigation
     • Patient / family support
     • Patient / family involvement
     • Harmed Care Pathway
     • Just Culture
     • Negligence claim

   By Patient Safety Learning, 30 November, 2022

   • 0 comments
   • 135 views
   • 
   • Added by Patient Safety Learning
   • 30 November, 2022

2. PHSO survey: complaining about the NHS during the coronavirus pandemic

   • Complaint
   • Virus
   • (and 3 more)

     Tagged with:

     • Complaint
     • Virus
     • Pandemic
     • Patient
     • Survey

   By Patient Safety Learning, 18 October, 2022

   • 0 comments
   • 276 views
   • 
   • Added by Patient Safety Learning
   • 18 October, 2022

3. It’s story time: Unlocking the learnings in malpractice settlements (1 September 2022)

   • Complaint
   • Legal issue
   • (and 3 more)

     Tagged with:

     • Complaint
     • Legal issue
     • Transparency
     • Organisational learning
     • Negligence claim

   By Patient Safety Learning, 23 September, 2022

   • 0 comments
   • 318 views
   • 
   • Added by Patient Safety Learning
   • 23 September, 2022

4. David Oliver: What can we learn from formal complaints during Covid-19? (6 July 2022)

   • Complaint
   • Organisational learning
   • (and 3 more)

     Tagged with:

     • Complaint
     • Organisational learning
     • Virus
     • Pandemic
     • Patient engagement

   By Patient Safety Learning, 13 July, 2022

   • 0 comments
   • 282 views
   • 
   • Added by Patient Safety Learning
   • 13 July, 2022

5. Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study (31 May 2022)

   • Complaint
   • Patient
   • (and 4 more)

     Tagged with:

     • Complaint
     • Patient
     • Patient harmed
     • Patient involvement
     • Organisational learning
     • Quality improvement

   By Mark Hughes, 1 June, 2022

   • 2 comments
   • 1,031 views
   • 
   • Comment by HelenH
   • 1 June, 2022

6. Unprecedented pressure: Learning from complaints about council and care provider actions during the COVID-19 pandemic (24 February 2022)

   • Complaint
   • Social Care
   • (and 7 more)

     Tagged with:

     • Complaint
     • Social Care
     • Community care
     • Virus
     • Pandemic
     • Secondary impact
     • Patient
     • Investigation
     • Organisation / service factors

   By Patient Safety Learning, 25 February, 2022

   • 0 comments
   • 422 views
   • 
   • Added by Patient Safety Learning
   • 25 February, 2022

7. Getting the whole story: Integrating patient complaints and staff reports of unsafe care (7 July 2021)

   • Complaint
   • Patient
   • (and 3 more)

     Tagged with:

     • Complaint
     • Patient
     • Patient harmed
     • Patient involvement
     • Patient engagement

   By Mark Hughes, 31 December, 2021

   • 0 comments
   • 527 views
   • 
   • Added by Mark Hughes
   • 31 December, 2021

8. PHSO: Draft model complaint handling procedure for NHS Services in England

   • Complaint
   • Methodology
   • (and 3 more)

     Tagged with:

     • Complaint
     • Methodology
     • Feedback
     • Staff support
     • Leadership

   By Patient Safety Learning, 25 October, 2021

   • 0 comments
   • 555 views
   • 
   • Added by Patient Safety Learning
   • 25 October, 2021

9. Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia (10 April 2013)

   • Complaint
   • Australia
   • (and 2 more)

     Tagged with:

     • Complaint
     • Australia
     • Doctor
     • Research

   By Patient Safety Learning, 16 September, 2021

   • 0 comments
   • 196 views
   • 
   • Added by Patient Safety Learning
   • 16 September, 2021

10. PHSO: Unlocking Solutions in Imaging: working together to learn from failings in the NHS (8 July 2021)

    • Complaint
    • Imaging
    • (and 3 more)

      Tagged with:

      • Complaint
      • Imaging
      • Radiology
      • Policies / Protocols / Procedures
      • Cancer

    By Mark Hughes, 8 July, 2021

    • 0 comments
    • 1,153 views
    • 
    • Added by Mark Hughes
    • 8 July, 2021

11. Use of patient complaints to identify diagnosis-related safety concerns: a mixed-method evaluation (February 2021)

    • Patient engagement
    • Complaint

    By PatientSafetyLearning Team, 12 April, 2021

    • 0 comments
    • 626 views
    • 
    • Added by PatientSafetyLearning Team
    • 12 April, 2021

12. PHSO: NHS complaints standards

    • Complaint
    • Organisation / service factors

    By Sam, 1 April, 2021

    • 0 comments
    • 635 views
    • 
    • Added by Sam
    • 1 April, 2021

13. Making a complaint to the NHS in England (AVMA)

    • Complaint

    By PatientSafetyLearning Team, 1 February, 2021

    • 0 comments
    • 532 views
    • 
    • Added by PatientSafetyLearning Team
    • 1 February, 2021

14. Patient-centered insights: Using health care complaints to reveal hot spots and blind spots in quality and safety (11 September 2018)

    • Complaint
    • Patient
    • (and 4 more)

      Tagged with:

      • Complaint
      • Patient
      • Patient harmed
      • Near miss
      • Research
      • Patient engagement

    By Patient Safety Learning, 24 November, 2020

    • 0 comments
    • 424 views
    • 
    • Added by Patient Safety Learning
    • 24 November, 2020

15. NHS complaints system is not working – this might fix it, says Ombudsman

    • Complaint
    • Process redesign
    • (and 3 more)

      Tagged with:

      • Complaint
      • Process redesign
      • Implementation
      • Investigation
      • Transparency

    By Patient Safety Learning, 22 September, 2020

    • 0 comments
    • 1,200 views
    • 
    • Added by Patient Safety Learning
    • 22 September, 2020

16. Prevalence and characteristics of complaint-prone doctors in private practice in Victoria (4 July 2011)

    • Research
    • Complaint
    • (and 2 more)

      Tagged with:

      • Research
      • Complaint
      • Doctor
      • Australia

    By Patient Safety Learning, 15 September, 2020

    • 0 comments
    • 152 views
    • 
    • Added by Patient Safety Learning
    • 15 September, 2020

17. Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (July 2020)

    • Complaint
    • Patient engagement
    • (and 2 more)

      Tagged with:

      • Complaint
      • Patient engagement
      • Quality improvement
      • Training

    By PatientSafetyLearning Team, 29 July, 2020

    • 0 comments
    • 1,216 views
    • 
    • Added by PatientSafetyLearning Team
    • 29 July, 2020

18. PHSO: Complaint Standards Framework. Summary of core expectations for NHS organisations and staff

    • Complaint
    • Staff engagement
    • (and 2 more)

      Tagged with:

      • Complaint
      • Staff engagement
      • Organisational learning
      • Feedback

    By Patient Safety Learning, 10 July, 2020

    • 0 comments
    • 2,212 views
    • 
    • Added by Patient Safety Learning
    • 10 July, 2020

19. The Patients Association: Report your care

    • Patient engagement
    • Complaint
    • (and 1 more)

      Tagged with:

      • Patient engagement
      • Complaint
      • Patient

    By Patient Safety Learning, 25 March, 2020

    • 0 comments
    • 688 views
    • 
    • Added by Patient Safety Learning
    • 25 March, 2020

20. The Ombudsman’s Casework Report 2019 (3 March 2020)

    • Complaint
    • Patient safety incident
    • (and 1 more)

      Tagged with:

      • Complaint
      • Patient safety incident
      • Organisational learning

    By Patient Safety Learning, 9 March, 2020

    • 0 comments
    • 1,063 views
    • 
    • Added by Patient Safety Learning
    • 9 March, 2020

21. Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights (February 2020)

    • Complaint
    • Systematic review
    • (and 3 more)

      Tagged with:

      • Complaint
      • Systematic review
      • Team leadership
      • Safety behaviour
      • Quality improvement

    By Claire Cox, 11 February, 2020

    • 0 comments
    • 1,128 views
    • 
    • Added by Claire Cox
    • 11 February, 2020

22. Healthwatch. Shifting the mindset: A closer look at hospital complaints (January 2020)

    • Complaint
    • Recommendations
    • (and 1 more)

      Tagged with:

      • Complaint
      • Recommendations
      • PALS

    By PatientSafetyLearning Team, 21 January, 2020

    • 0 comments
    • 1,105 views
    • 
    • Added by PatientSafetyLearning Team
    • 21 January, 2020

23. PHSO: Good leadership and complaints

    • Leadership
    • Culture of fear
    • (and 2 more)

      Tagged with:

      • Leadership
      • Culture of fear
      • Complaint
      • Patient engagement

    By PatientSafetyLearning Team, 17 January, 2020

    • 0 comments
    • 762 views
    • 
    • Added by PatientSafetyLearning Team
    • 17 January, 2020

24. Hospitals need to do more to show people how they learn from complaints (January 2020)

    • Complaint
    • Organisational learning
    • (and 1 more)

      Tagged with:

      • Complaint
      • Organisational learning
      • Safety culture

    By PatientSafetyLearning Team, 17 January, 2020

    • 0 comments
    • 901 views
    • 
    • Added by PatientSafetyLearning Team
    • 17 January, 2020

25. Shifting the mindset: a closer look at NHS complaints (January 2020)

    • Complaint
    • Systematic review
    • (and 2 more)

      Tagged with:

      • Complaint
      • Systematic review
      • Hospital ward
      • Culture of fear

    By PatientSafetyLearning Team, 17 January, 2020

    • 0 comments
    • 923 views
    • 
    • Added by PatientSafetyLearning Team
    • 17 January, 2020