Complaints

Articles in this category

1. Use of patient complaints to identify diagnosis-related safety concerns: a mixed-method evaluation (February 2021)

   • Patient engagement
   • Complaint

   By PatientSafetyLearning Team, 12 April

   • 0 comments
   • 108 views
   • 
   • Added by PatientSafetyLearning Team
   • 12 April

2. PHSO: NHS complaints standards

   • Complaint
   • Organisation / service factors

   By Sam, 1 April

   • 0 comments
   • 45 views
   • 
   • Added by Sam
   • 1 April

3. Making a complaint to the NHS in England (AVMA)

   • Complaint

   By PatientSafetyLearning Team, 1 February

   • 0 comments
   • 73 views
   • 
   • Added by PatientSafetyLearning Team
   • 1 February

4. NHS complaints system is not working – this might fix it, says Ombudsman

   • Complaint
   • Process redesign
   • (and 3 more)

     Tagged with:

     • Complaint
     • Process redesign
     • Implementation
     • Investigation
     • Transparency

   By Patient Safety Learning, 22 September, 2020

   • 0 comments
   • 449 views
   • 
   • Added by Patient Safety Learning
   • 22 September, 2020

5. Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (July 2020)

   • Complaint
   • Patient engagement
   • (and 2 more)

     Tagged with:

     • Complaint
     • Patient engagement
     • Quality improvement
     • Training

   By PatientSafetyLearning Team, 29 July, 2020

   • 0 comments
   • 480 views
   • 
   • Added by PatientSafetyLearning Team
   • 29 July, 2020

6. PHSO: Complaint Standards Framework. Summary of core expectations for NHS organisations and staff

   • Complaint
   • Staff engagement
   • (and 2 more)

     Tagged with:

     • Complaint
     • Staff engagement
     • Organisational learning
     • Feedback

   By Patient Safety Learning, 10 July, 2020

   • 0 comments
   • 607 views
   • 
   • Added by Patient Safety Learning
   • 10 July, 2020

7. The Patients Association: Report your care

   • Patient engagement
   • Complaint
   • (and 1 more)

     Tagged with:

     • Patient engagement
     • Complaint
     • Patient

   By Patient Safety Learning, 25 March, 2020

   • 0 comments
   • 241 views
   • 
   • Added by Patient Safety Learning
   • 25 March, 2020

8. The Ombudsman’s Casework Report 2019 (3 March 2020)

   • Complaint
   • Patient safety incident
   • (and 1 more)

     Tagged with:

     • Complaint
     • Patient safety incident
     • Organisational learning

   By Patient Safety Learning, 9 March, 2020

   • 0 comments
   • 415 views
   • 
   • Added by Patient Safety Learning
   • 9 March, 2020

9. Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights (February 2020)

   • Complaint
   • Systematic review
   • (and 3 more)

     Tagged with:

     • Complaint
     • Systematic review
     • Team leadership
     • Safety behaviour
     • Quality improvement

   By Claire Cox, 11 February, 2020

   • 0 comments
   • 382 views
   • 
   • Added by Claire Cox
   • 11 February, 2020

10. Healthwatch. Shifting the mindset: A closer look at hospital complaints (January 2020)

    • Complaint
    • Recommendations
    • (and 1 more)

      Tagged with:

      • Complaint
      • Recommendations
      • PALS

    By PatientSafetyLearning Team, 21 January, 2020

    • 0 comments
    • 556 views
    • 
    • Added by PatientSafetyLearning Team
    • 21 January, 2020

11. PHSO: Good leadership and complaints

    • Leadership
    • Culture of fear
    • (and 2 more)

      Tagged with:

      • Leadership
      • Culture of fear
      • Complaint
      • Patient engagement

    By PatientSafetyLearning Team, 17 January, 2020

    • 0 comments
    • 286 views
    • 
    • Added by PatientSafetyLearning Team
    • 17 January, 2020

12. Hospitals need to do more to show people how they learn from complaints (January 2020)

    • Complaint
    • Organisational learning
    • (and 1 more)

      Tagged with:

      • Complaint
      • Organisational learning
      • Safety culture

    By PatientSafetyLearning Team, 17 January, 2020

    • 0 comments
    • 390 views
    • 
    • Added by PatientSafetyLearning Team
    • 17 January, 2020

13. Shifting the mindset: a closer look at NHS complaints (January 2020)

    • Complaint
    • Systematic review
    • (and 2 more)

      Tagged with:

      • Complaint
      • Systematic review
      • Hospital ward
      • Culture of fear

    By PatientSafetyLearning Team, 17 January, 2020

    • 0 comments
    • 285 views
    • 
    • Added by PatientSafetyLearning Team
    • 17 January, 2020

14. PHSO: Complaints about the NHS in England: Quarter 1, 2019-2020

    • Complaint
    • Quantitative

    By Patient Safety Learning, 6 January, 2020

    • 0 comments
    • 574 views
    • 
    • Added by Patient Safety Learning
    • 6 January, 2020

15. Data on written complaints in the NHS 2017-18

    • Complaint
    • Quantitative
    • (and 1 more)

      Tagged with:

      • Complaint
      • Quantitative
      • Quality improvement

    By PatientSafetyLearning Team, 1 January, 2020

    • 0 comments
    • 293 views
    • 
    • Added by PatientSafetyLearning Team
    • 1 January, 2020

16. PHSO: How we deal with complaints

    • Complaint
    • Patient safety incident
    • (and 1 more)

      Tagged with:

      • Complaint
      • Patient safety incident
      • Reporting

    By Claire Cox, 25 September, 2019

    • 0 comments
    • 326 views
    • 
    • Added by Claire Cox
    • 25 September, 2019

17. A review of the NHS hospitals complaints system putting patients back in the picture: Final report (October 2013)

    • Complaint
    • Recommendations
    • (and 9 more)

      Tagged with:

      • Complaint
      • Recommendations
      • Implementation
      • Leadership
      • Organisational Performance
      • Organisational learning
      • Organisational development
      • Patient factors
      • Communication
      • Organisational culture
      • Transformation

    By Patient Safety Learning, 16 September, 2019

    • 0 comments
    • 431 views
    • 
    • Added by Patient Safety Learning
    • 16 September, 2019

18. A review of concerns (complaints) handling in NHS Wales: “Using the gift of complaints” (June 2014)

    • Complaint
    • Leadership
    • (and 4 more)

      Tagged with:

      • Complaint
      • Leadership
      • Accountability
      • Organisational culture
      • Organisational development
      • Organisational learning

    By Patient Safety Learning, 16 September, 2019

    • 0 comments
    • 730 views
    • 
    • Added by Patient Safety Learning
    • 16 September, 2019

19. Sorry needn’t be the hardest word

    • Patient death
    • Patient harmed
    • (and 3 more)

      Tagged with:

      • Patient death
      • Patient harmed
      • Complaint
      • Investigation
      • Legal issue

    By Patient Safety Learning, 16 August, 2019

    • 0 comments
    • 536 views
    • 
    • Added by Patient Safety Learning
    • 16 August, 2019

20. NHS Complaints Advocacy

    • Patient
    • Complaint
    • (and 1 more)

      Tagged with:

      • Patient
      • Complaint
      • Patient safety incident

    By Patient Safety Learning, 6 August, 2019

    • 0 comments
    • 256 views
    • 
    • Added by Patient Safety Learning
    • 6 August, 2019

21. How to make a complaint to your GP or hospital

    • Complaint
    • Quality improvement
    • (and 1 more)

      Tagged with:

      • Complaint
      • Quality improvement
      • Feedback

    By Claire Cox, 4 July, 2019

    • 0 comments
    • 364 views
    • 
    • Added by Claire Cox
    • 4 July, 2019

22. Imperial College Healthcare NHS Trust - PALS infographic 2019

    • Patient
    • Follow up
    • (and 2 more)

      Tagged with:

      • Patient
      • Follow up
      • PALS
      • Complaint

    By Patient Safety Learning, 26 June, 2019

    • 0 comments
    • 362 views
    • 
    • Added by Patient Safety Learning
    • 26 June, 2019

23. 'Meet the Matrons' clinic: an initiative to improve patient experiences (2 November 2018)

    • Hospital ward
    • Community care facility
    • (and 5 more)

      Tagged with:

      • Hospital ward
      • Community care facility
      • Patient
      • Obstetrics and gynaecology/ Maternity
      • Out-patient midwifery services
      • Communication
      • User-centred design

    By Patient Safety Learning, 26 June, 2019

    • 0 comments
    • 287 views
    • 
    • Added by Patient Safety Learning
    • 26 June, 2019