Summary
Listening and acting on patient feedback and good complaint handling can have a positive impact on your reputation. It shows you listen and care about what service users say and act on it.
Here, the Parliamentary & Health Service Ombudsman, lists four things you can do as a leader to help create a team culture that values and learns from complaints.
PHSO: Good leadership and complaints
https://www.ombudsman.org.uk/organisations-we-investigate/good-leadership-and-complaints
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