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Claire Cox

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Everything posted by Claire Cox

  1. Content Article
    This Care Quality Commission (CQC) report focuses on why avoidable harm remains a persistent problem within healthcare.
  2. Content Article
    Lead nurse Sarah Slicker, posts from North Manchester General Hospital about how they wash their hands to music.
  3. Content Article
    A guide from The Point of Care Foundation supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.
  4. Community Post
    Do any areas of healthcare capture ALL near misses and act on them? What systems do you use?
  5. Content Article
    Poster summarising the barriers in sharing learning across organisations in healthcare.
  6. Content Article
    Dr Sara Ryan is a senior researcher and autism specialist at Oxford University's Nuffield department of primary health sciences. Her son, Connor Sparrowhawk, died in a residential unit, aged 18.
  7. Content Article
    This guide from the Patients Association describes how to make a complaint to your GP or hospital.
  8. Community Post
    I can’t find any guidance for safe staffing here in the UK. I would like to know how Trusts decide their staffing template. Who decides, how it’s decided and if that is adhered to.
  9. Community Post
    Working in clinical practice is busy. As a nurse, I dont have time to report every near miss. I think this information is valuable and we could learn so much from it. Even if we did capture the data - how would our safety department cope with the demand? Perhaps a restructure on what we report and how we deal with near miss reporting needs to be addressed? I would like to know id there is an app for reporting near misses - to make it simple and quick. An app that is in actual use - not just in a tech company.
  10. Community Post
    Good point Helen, If anyone would like to contact me with either a blog or a case study on how this has impacted patient care, I would be willing to help them on this Claire@patientsafetylearning.org
  11. Community Post
    I was wondering the same thing. I would be interested in hearing from anyone with in patient safety team that would like to help us on this!
  12. Community Post
    Hi Helen, Great topic. I am a Critical Care Outreach nurse. We have just started involving patients and their families in the escalation process with regard to deterioration. We know that recognising the deteriorating patient is challenging in a busy hospital. We rely on our NEWS charting and escalation process, but we miss the valuable insights of our families and patients. In healthcare we often ignore the patient voice - here, we are encouraging that voice to let us know when things are not 'right' . We are setting up 'call for concern' where patients and families are given a mobile number that the outreach team hold. They can raise concerns straight to us, we would then treat that as a referral to our service. I was wondering if anyone else had started this initiative?
  13. Content Article
    The Anaphylaxis Campaign is the only UK wide charity solely focused on supporting people at risk of severe allergic reactions.
  14. Content Article
    The use of checklists can help to prevent incidents and should be part of a culture of patient safety. This guidance set out by the Royal College of Radiologists highlights key considerations when writing and implementing safety checklists.
  15. Content Article
    The Quality and Patient Safety Team in West Norfolk Clinical Commissioning Group (CCG) works to ensure that safe, effective and high quality health services are commissioned and delivered for its population. The team works to promote a culture of openness and transparency where mistakes are learnt from and where a culture of service improvement is influenced across the health and social care community. This is their quality strategy for 2018-2021.
  16. Content Article
    Learning from deaths of people in their care can help providers improve the quality of the care they provide to patients and their families, and identify where they could do more.  A CQC review in December 2016, 'Learning, candour and accountability: a review of the way trusts review and investigate the deaths of patients in England'  found some providers were not giving learning from deaths sufficient priority and so were missing valuable opportunities to identify and make improvements in quality of care. This video from the NHS Improvement national patient safety team is a guide for NHS trusts in England on developing and implementing learning from deaths policies within their organisations. 
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