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Found 125 results
  1. News Article
    The culture at a long-troubled ambulance trust is ‘worsening, not improving’, its staff have told a health watchdog. Concerns about culture and patient safety at East of England Ambulance Service Trust (EEAST) were raised to inspectors at the Care Quality Commission (CQC) during an inspection of the trust last month, according to public documents. In a feedback letter to the trust following the inspection, the CQC said staffing at EEAST’s control room was below planned levels, and the inspectors were “not assured that staffing levels met the demands within the service and this may im
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    Several large teaching hospitals are among those which saw the steepest declines in the proportion of staff who would recommend the care of their organisation, according to the NHS staff survey results. Norfolk and Norwich University Hospitals Foundation Trust, University Hospitals Birmingham, Liverpool University Hospitals FT and Nottingham University Hospitals Trust saw declines of 12 percentage points or more in 2021 — for the proportion of staff saying they would be happy for a friend or relative to be treated at their organisation. This was double the average drop in the acute sector
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    This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. This is particularly important during COVID-19 where feedback and engagement is key in identifying opportunities to create the best possible experiences for patients and carers, who are often accessing services during difficult times for themselves and their families. Through national updates and case study presentations the conference will support you to measure, m
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    The toolkit includes a decision-making tree to help nursing staff and students decide whether to raise a concern and when to escalate a concern. It also provides definitions of 'raising concerns' and 'escalation' and covers the following areas: Why raise concerns? Types of concerns How to report What to expect Manager's responsibilities What if it is unresolved? Pressure not to report Further help
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    Two years before Susan’s relative died, he was scanned for an unrelated condition that needed no treatment. This scan showed a small tumour which was recorded and identified as a red alert. The locum doctor reviewing the scan was 16 hours into his shift. No action was taken by the Trust and neither the patient nor his GP were alerted to the tumour and the need for immediate treatment. Eighteen months later, Susan’s relative presented with symptoms at his GP’s surgery and was referred for urgent assessment. He was diagnosed with cancer and a course of chemotherapy and radiotherapy was undertake
  10. Content Article
    Care Opinion is a non-profit organisation with over 16 years of online feedback from patients. It is a platform for patients to share their experiences of UK health and care services, whether good or bad, and where Trusts and healthcare organisations can read and act upon this feedback. It is free for patients to use, and organisations can have two responders for free, or more if they subscribe. Currently, Care Opinion hosts over 480K stories (many from nhs.uk, with which Care Opinion shares data), with 75% of the stories receiving a response. The site has 50K visitors a week with current
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    The report highlights a dip in patient satisfaction with NHS services, probably due to the impact of the Covid-19 pandemic. The data also demonstrates increased variation in patient satisfaction between different providers. Trends identified in the report include: Sharp falls in ratings for maternity provision across England Significant variation in ratings for different A&E departments Falls in rapid access to care across whole trusts
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    This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations, the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience during and beyond Covid-19, a national update, practical sessions focusing on delive
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