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Found 147 results
  1. Content Article
    The report looks at the following national surveys: 2020 Adult Inpatient Survey British Social Attitudes Survey 2021 Cancer Patient Experience Survey 2020 Children and Young People's Survey 2020 Community Mental Health Survey GP Patient Experience Survey Inpatient experience during the Covid-19 pandemic Maternity Survey 2021 2020 Urgent and Emergency Care Survey It examines research in the following areas: Health inequalities Maternity Mental health Waiting Patient safety Complaints and self-adv
  2. Content Article
    Organisers of the HSJ Patient Safety Congress are pleased to confirm that three of the UK’s most influential figures in the field will be speaking at the event – which is taking place on 15-16 September in Manchester Central. The Congress is the only event of its kind which brings together stakeholders from across the health and care spectrum to debate the most critical patient safety issues, sharing practical solutions to enable progress, in line with the national Patient Safety Strategy. The 2-day annual meeting provides a welcome opportunity to demonstrate best practice, innovatio
  3. Content Article
    Semi-structured interviews were conducted with eleven key stakeholders involved in the implementation and/or use of online patient feedback. Data were analysed using deductive thematic analysis with Normalisation Process Theory used as the analytical framework. Participants viewed the implementation of online feedback as an opportunity to learn, change and improve. Factors found to facilitate implementation were often linked to engagement, support and promotion. Although less frequently described, barriers to implementation included staff anxieties about time pressures, moderation processes an
  4. Content Article
    Alex Gillespie and Tom W. Reader developed an automated language analysis method for measuring the likelihood of patient-reported safety incidents in online patient feedback. Feedback from patients and families in England were analysed. They found that the automated measure had good precision and excellent recall in identifying incidents; was independent of staff-reported incidents and was associated with hospital-level mortality rates. The identified safety incidents were often reported as unnoticed or unresolved, suggesting that patients use online platforms to give visibility to safety
  5. Content Article
    The new framework aims to: make things simpler. better reflect how care is actually delivered by different types of service as well as across a local area. connect CQC registration activity to its assessments of quality. The CQC will continue to use its existing quality ratings and five key questions, but this framework replaces the existing key lines of enquiry (KLOEs) and prompts with new ‘quality statements’, also known as 'we statements'. For each quality statement, the CQC will state which evidence it will always need to collect and look at, which will vary depen
  6. Event
    This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. This is particularly important during COVID-19 where feedback and engagement is key in identifying opportunities to create the best possible experiences for patients and carers, who are often accessing services during difficult times for themselves and their families. Through national updates and case study presentations the conference will support you to measure, m
  7. News Article
    Fresh concerns have been raised about the treatment of whistleblowers by managers at a trust recently embroiled in a high-profile bullying scandal, the hospital’s workforce director has disclosed. A series of further accusations have been made against managers at West Suffolk Foundation Trust, where executives were recently judged to have led an “intimidating, flawed” hunt for a whistleblower, prompting a series of high-profile departures. The trust’s executive director for workforce detailed in a paper for the hospital’s July board meeting how managers had been hunting to identify s
  8. Content Article
    Key findings Patients, their care partners and care providers express that safety is more than the absence of harm. Safe care requires a proactive approach, with ongoing engagement of patients and their care partners. A number of strategies can be used to enable safer care including giving patients and care partners access to information and engaging them in safety discussions (huddles, bedside reporting, etc). Care partners, volunteers, advocates, and/or a point person (provider) is required to improve communication with patients and increase opportunities for them to
  9. Content Article
    AAR is a deceptively simple process for learning from any every day or exceptional 'action', which takes the individual expectations and experiences of the same event to build a shared mental model of what happened and use this as the basis for learning and action planning. To be successful it is essential that AARs are led by a trained AAR 'Conductor' who uses a defined four-question process and a universal set of AAR 'ground rules' to create a safe learning environment. The other vital component, which is often missing, is the organisational context in which the AARs take place. This needs t
  10. Content Article
    Key findings Positive results Of those who have been told who is in charge of organising their care, 96% said that they knew how to contact this person. 90% said the person organised their care quite well or very well. There was a statistically significant improvement since 2019 in the percentage of people who have had the possible side effects and purpose of their medicines discussed with them. Areas for improvement Accessing care Two in five people (42%) thought the waiting time for their NHS talking therapies was too long. Only 41% of people ha
  11. Event
    In this conversation, James Munro, CEO of Care Opinion, will speak with Dr Lauren Paige Ramsey of the University of Leeds. They will be talking about the safety of people with learning disabilities in care settings, and what we can learn about that from feedback shared on Care Opinion. Here is the research we will be discussing: Systemic safety inequities for people with learning disabilities: a qualitative integrative analysis of the experiences of English health and social care for people with learning disabilities, their families and carers Do join us for this conversation: e
  12. News Article
    The culture at a long-troubled ambulance trust is ‘worsening, not improving’, its staff have told a health watchdog. Concerns about culture and patient safety at East of England Ambulance Service Trust (EEAST) were raised to inspectors at the Care Quality Commission (CQC) during an inspection of the trust last month, according to public documents. In a feedback letter to the trust following the inspection, the CQC said staffing at EEAST’s control room was below planned levels, and the inspectors were “not assured that staffing levels met the demands within the service and this may im
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