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About HelenH

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    United Kingdom

About me

  • About me
    I am passionate about sharing learning to improve patient safety - using insights from clinicians, patients, patient safety and human factors experts, researchers, leaders, everyone to help make the change we need for a patient-safe future
  • Organisation
    Patient Safety Learning
  • Role
    Chief Executive

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  1. Community Post
    Thank you so much for sharing your overall positive experience. So pleased it went well - the advice and support you received seemed spot on. I too am fascinated with seeing bits of me on screen! Fingers crossed for confirmation of a positive result. I don’t know if you’ve heard of Care Opinion? They’re a great charity and they enable and encourage patient feedback to inform staff - to commend good practice and help identify the need for improvements in services, where needed. In case you’d like to follow up. thank you again. Let’s make sure everyone has your experience. Helen
  2. Content Article
    Influencing systemic change at an international level Through our six foundations for safer care, as outlined in A Blueprint for Action, we influence systemic change, in the UK and internationally, by: Calling for action to improve safety in all of the six foundations. Proposing new health and social care policy, and responding critically to policy consultations. Sharing learning on patient and staff safety in all areas of health and social care. Working directly with staff and patients on areas of safety that are the most important to them. Identifying and contributing to campaigns for patient and staff safety. Collaborating and creating safety partnerships with healthcare organisations, patient groups and patient safety leaders. Developing organisational safety improvement programmes, including new standards for patient safety and an associated accreditation framework. Central to all of our activities is the hub, our learning platform for patient safety, offering a powerful combination of tools, resources, stories, ideas, case studies and good practice to anyone who wants to make the care environment safer for patients and staff. the hub has flourished as a platform for patient safety the hub was launched at our Patient Safety Learning conference in October 2019. We have seen incredible growth of the hub over the course of 2020. To date, the hub has received over 111,000 visits, over 77,000 unique visitors, over 290,000 page views and multiple conversations on our community forum. It offers 4,000 knowledge resources and has 1,250 members from 500 different organisations. Members come from 41 different countries, with visitors spanning 174 countries. We are encouraged by these numbers and the continued growth of the hub. But perhaps more than this, we are proud of the relationships the hub is facilitating, the campaigns it is supporting, and the application of knowledge and improvements in patient safety that are happening as a result. Here are just a few examples: After a theatre nurse spoke up about an unsafe event she had witnessed, instead of the trust taking action, managers blocked her shifts. After sharing her story anonymously on the hub, the patient safety issue was highlighted more widely and we supported the nurse to begin working with the CQC to initiate an investigation. In the hub Communities area, patients are giving accounts of their experiences and helping to highlight patient safety issues, such as painful hysteroscopies and a lack of information and support for Long COVID patients. Trusts, such as the Homerton University NHS Foundation Trust, are sharing new initiatives and good practices that have gone on to be successfully implemented in other trusts and organisations. Jonathan Hazan, Chair of the Board of Trustees, comments: “Patient Safety Learning is still a new organisation and it is significant that we have been able to achieve so much influence in such a short time. Much of this is a result of the effectiveness of the hub as a platform for spreading ideas and actions, and I would like to thank patients, healthcare workers and all our other partners for contributing to our story.” So, what patient safety issues did we focus on and influence in 2020? As well as the hub, we published 38 new blogs on the Patient Safety Learning website, highlighting patient safety issues, responding to consultations, promoting World Patient Safety Day and reporting back on workshops, webinars and collaborations. We have been engaging with partners to call for the NHS and Government to act urgently and reduce avoidable harm in the following areas: The impact of the pandemic on patient safety, especially in non COVID care. Advice and support for people living with Long COVID. Painful hysteroscopies. Staff safety. Learning from, and implementing the recommendations of, the Cumberlege Review. Look out for our new blog series this month Over the coming weeks, we will be publishing five mini blogs on each of these topics, accompanied by short videos from members of the Patient Safety Learning team. Our aim with this series is to give you an insight into the work we’ve been doing in 2020, how we are making progress with our goal of improving patient safety and how we plan to build on this work in the future.
  3. Content Article Comment
    Hi Sally Hope you're well. Thanks again for another great blog. Very useful! My husband and I do go on very long walks - rather muddy now we're into autumn. Praise to criticism ratio of 5 to 1. Gulp, not sure whether I achieve that. Especially with my young adult kids!, Helen
  4. Community Post
    The CAPH have been doing fabulous work in promoting the need for pain free hysteroscopies. We’ve included the letter recently written to Matt Hancock, research and a blog by Patient Safety Learning in our Learn section. Links below. Campaign Against Painful Hysteroscopy: Open letter to the Department of Health and Social Care (20 October 2020) Improving hysteroscopy safety (Patient Safety Learning, November 2020) “Pain-free hysteroscopy”, a blog by Dr Richard Harrison Outpatient hysteroscopy: RCOG patient leaflet
  5. Community Post
    Hi @Natalie Sullivan Thanks for the question. There’s progress. Simon Stevens replied and following his announcement that outlined his 5 point action plan. NHSEI have since issued guidance to CCGs and NICE have issued their scope for guidance they’re developing. It’s progress but the clinics aren’t up and running - they’ve set a deadline of end November. These should be developed in light of the national guidelines. We’ve included all these resources on the hub (see links below). I’ve been asked to join the longcovid task force so will be able to update on the hub. Hope that helps. Do come back with comments/questions. Helen National guidance for post-COVID syndrome assessment clinics (6 November 2020) Your COVID Recovery guidance (6 November 2020)
  6. Community Post
    Thank you Richard, for your support and excellent research. There has been too little research focus on this area and the voices of women are not treated enough as an evidence base. I completely agree with your statement that ‘it is unethical and inappropriate to advertise the procedure as being pain-free or low-pain, when my research indicates this is true in less than 10% of cases.’ I hope that through collaboration with patients, clinicians, researchers, policy makers organisational leaders, politicians and the media we can promote the urgent need for action and pain free hysteroscopy. Helen
  7. Community Post
    Thanks @Emmyloow It's good to hear of your experience. We're very keen that all patients have access to advice that can help them make an informed decision. As you say, some women are fine with it and it's important that people aren't unnecessarily concerned. You make a good point about managing the risks and especially in times of covid. Thanks again ' '
  8. Content Article Comment
    Thanks for posting Steve. Truly shocking. I’ll read the full report and try and answer your questions!
  9. Community Post
    A fascinating post, thanks @Keith Bates I’d love to find out more. Maybe we could do an interview with you and share on the hub? Would also be interesting to connect with AI people, how these issues are considered in systematising of decision making. @Richard Jones @Clive Flashman Might you be interested too?
  10. Community Post
    Safety is always a systems issue! Need to design safety into the development of new ways of working and be clear how to assess variance - to learn about refinement of the product/process, how to ensure effective and safe implementation and with transparent reporting and learning - if things go wrong and from good practice. Are their patient safety design standards for software development?
  11. Content Article Comment
    Doesn't seem to be anything available about #longcovid
  12. Community Post
    Really good questions! Looking forward to sharing insights. Very excited about our collaboration @Richard Jones @Clive Flashman I'm really keen to explore how do we know that AI is safe? And also, how AI can make us safer. We know that diagnostic errors is a huge issue and frankly not one that is getting enough attention in the patient safety community. Too big and scary an issue? This is a useful intro and refers to the monumentally good and scary IOM report in 2015 on Diagnostic Errors. https://psnet.ahrq.gov/primer/diagnostic-errors Definitely something to find out what's going on in this area and what more is needed. Brilliant to have you on board. Let's get the LinkedIn groups engaged too Helen
  13. Content Article Comment
    Hi Lorri Thank you so much for your latest (and now, last) blog. I've learned a lot and they always have given us an interesting perspective. Who'd have thought we'd have been reflecting on the impact of Covid 19 on the physician/patient relationship and safety issues? That was a 'stand out' article for me from this month. Best wishes from us all at Patient Safety Learning and thanks again for your fascinating insights. @lzipperer
  14. Content Article Comment
    'If you are aware that there are delays for a particular service and your patient is likely to be affected by this, you should make this clear to them and manage their expectations from the outset.' Really important.
  15. Content Article Comment
    @Jon Holt Spot on ‘This is because investigations often stop at the point of identifying what went wrong and how rather than focusing on the working conditions, environment, team dynamics, culture and other human factors / systems factors which need to be explored to identify why things went wrong and generate meaningful solutions. ‘ How can we make the changes needed @Katrina and @Jerome P? @Claire Cox suggested on Twitter this weekend a network of PS Managers. That would help amplify the voices for change and to share good practice and ideas.