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HelenH

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About HelenH

  • Rank
    Junior

Profile Information

  • First name
    Helen
  • Last name
    Hughes
  • Country
    United Kingdom

About me

  • About me
    I am passionate about sharing learning to improve patient safety - using insights from clinicians, patients, patient safety and human factors experts, researchers, leaders, everyone to help make the change we need for a patient-safe future
  • Organisation
    Patient Safety Learning
  • Role
    Chief Executive

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  1. HelenH started following Doctors shocking comments to women harmed by mesh, People with diabetes' experience of care in hospitals and Help please: Managing challenging behaviour in Primary Care
  2. Community Post
    Just read it. Very interesting. I would argue furiously if I was an in patient and anyone tried to take my insulin pump or cgm off me. Direct complaint to senior management if they even tried and I was able to do so. Hospitals and health professionals in general or unrelated care will typically understand the diabetes rule book - which is ok for generic ‘how it works’ but not for someone who is on a pump who has taken a few months to get your levels balanced on a pump - plus often needs tweaking. Applying generic rules simply is not good enough to deprive someone of a working system if
  3. Community Post
    Awful to hear your experience and thank you for sharing @Teresa1. I agree with @Exonian. The Campaign is fantastic and unites so many women who have had dreadful experiences. It is gaslighting when you’re prevented/persuaded not to have the option of GA that is clearly part of RCOG guidance. Services should be there to support women’s choice. It’s their right.
  4. Community Post
    Hi Leo, that's a very good question and it would be great to get some discussion going about this. I met yesterday with some primary care patient safety leads. I'm about to write to them so will add you question and invite them to respond. Thanks Helen
  5. Community Post
    Hi @Jules Gabrielle That's great to hear. What a positive experience with caring staff. Thank you for sharing. If you'd like to, Care Opinion are a fantastic organisation for giving feedback to NHS organisations. The feedback is available to share with individual staff members and in these difficult times, that's always great to hear
  6. Community Post
    Hi @CarrieThat's so horrible, that the pain and trauma of a past experience is so terrifying to consider, that future diagnostic and treatments options just can't be coped with. Wise words @Katharine Tylko as ever.
  7. Community Post
    Thx for sharing. You’re right, it doesn’t seem to be getting better from the many testimonies shared with us. Barbaric and misogynistic. I’m raising with the newly appointed Patient Safety Commissioner
  8. Community Post
    There isn’t enough research to help differentiate and help with risk assessment. That’s part of the problem. That’s my understanding too, that those that have given birth by Caesarian section are more vulnerable to pain. I wonder @Katharine Tylko Whether there is research on that?
  9. Content Article Comment
    Hi @Colette Laws-Chapman What a good question! Lets add any answers and content to the hub Searching the hub, I found this. Helpful?
  10. Community Post
    Absolutely shocking responses to a Sling The Mesh survey. Blog being published by@Kath Sansom shortly on this.
  11. Community Post
    Hi @Dagg Thank you so much for sharing your experience and the broadly very supportive approach at St James’. If you’d like to, Care Opinion are a good way of reporting back to service providers, positive (and indeed negative) feedback. It’s great to know that good practice is being applied
  12. HelenH started following Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study (31 May 2022)
  13. Content Article Comment
    Too right @Steve Turner And staff managing complaints seem to be ostracised within the Trust ‘Complaints staff attributed this lack of timely action to an avoidant and defensive attitude towards complaints on the frontline, contributing to their sense of being othered within the institution’
  14. Community Post
    How horrendous for you. Thank you for posting your experience as we hope that greater awareness will lead to change and the end to this barbaric experience. As @Elliemay suggests, the Campaign group are a good place to seek support and advice. And I agree that Care Opinion to share information as well as, if you feel able to do this, a more formal complaint to the Trust. I hope your recover soon. Such a terrible trauma you’ve been through.
  15. Community Post
    Hi @Lynne Williams That's awful for you. And shows that the impact for patient safety goes far beyond the initial harm and moral injury. Thanks for sharing, Helen
  16. Community Post
    Hi @Alison R thank you, that’s really helpful, excellent suggestion. We’d be very happy to share anything that’s developed for wider benefit and learning. I didn’t get to raise on my call this morning so I’m following up with an email. I’ll let you know any suggestions that come back from this. Helen
  17. Community Post
    That’s gruesome, I’m so sorry to hear this. Completely unacceptable and against all the guidance. We must must must make this barbaric process stop. it’s not always easy to follow up and complain. It’s my view that such harm should be reported as a serious safety incident by the staff and then fully investigated. @Claire Cox do you think we could encourage a formal thematic review of these cases?
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