Using online patient feedback to improve care

• Digital health
• Evaluation
• Health and Care Apps
• Patient
• Patient involvement
• Software
• Users

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https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/using-online-patient-feedback-to-improve-care-r154/

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by Claire Cox

5 July, 20197 yr · 1,467 views

Summary

A guide from The Point of Care Foundation supporting clinical, patient experience and quality teams to understand how to use online patient feedback to improve quality in healthcare.

Content

This resource is a key output from an NIHR-funded research project called INQUIRE: improving NHS quality using internet ratings and experiences. It turns the research findings and key lessons into a practical output. It is designed to help healthcare staff interpret and respond appropriately to online feedback and use it to improve healthcare delivery.

Using online patient feedback to improve care https://www.pointofcarefoundation.org.uk/resource/using-online-patient-feedback/

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https://www.pslhub.org/learn/patient-engagement/how-to-engage-for-patient-safety/using-online-patient-feedback-to-improve-care-r154/

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