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Showing results for tags 'Staff factors'.
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News Article
Wrong bodies released by NHS mortuaries dozens of times
Patient-Safety-Learning posted a news article in News
New figures has revealed serious incidents have occurred in NHS trusts where the wrong bodies of patients were released to families or lost, damaged or kept the organs or bodies of babies without family permission. According to data from the Human Tissue Authority, these incidents have reduced over the years, however, the errors still affected more than 100 families in the latest year to March 2021. Incidents such as these are extremely distressing for the friends and family of the deceased patient, but also for the staff working in the mortuaries involved, who try their best to uphold the highest standards of patient care in often difficult circumstances. The fact that the mortuary profession is not a profession regulated by statute – as other professions such as laboratory staff and paramedics are – makes the maintenance of these quality standards more difficult than it needs to be." Said John Pitchers, chair of the Association of Anatomical Pathology Technology Read full story. Source: The Independent, 8 August 2021 -
News Article
Minority ethnic staff ‘told to adopt Western names’ by managers
Patient-Safety-Learning posted a news article in News
Concerns have been raised amid allegations that hospital managers have told minority ethnic staff to adopt 'Western work names' as their original names were 'too difficult to pronounce'. In a letter from the Care Quality Commission, published in the trust's July board papers, workers at University Hospitals Bristol and Weston Foundation Trust told inspectors about their experiences during an unannounced visit in June. “This is not acceptable, individuals can only truly thrive in a work environment where they feel safe as themselves and belong rather than having to ‘fit in’.” Wrote the CQC’s head of hospital inspections Amanda Williams. Read full story (paywalled). Source: HSJ, 4 August 2021 -
News Article
NHS pay: Call for privately employed staff to get increase
Patient-Safety-Learning posted a news article in News
Union leaders have said cleaners, porters, catering assistants, security guards and other healthcare staff employed to work in NHS hospitals should also receive the same pay rise as NHS staff. Recently, most NHS staff were given a pay rise of 3%, but now Unison have said those working privately in the NHS may be at risk of not getting the same increase in pay. "NHS staff have the benefit of a national pay system, but those not directly employed are missing out, often because of complex contracting arrangements, penny-pinching practices and the hard-nosed pursuit of profit. Staff in the NHS work on one site as one team, from maintaining clean and safe wards to ensuring patients are fed and cared for. No-one delivering NHS services should be paid less than their directly-employed colleagues." Says General secretary Christina McAnea. Read full story. Source: BBC News, 02 August 2021 -
News Article
‘We went from heroes to zeroes’: US nurses strike over work conditions
Patient-Safety-Learning posted a news article in News
In April of last year, many people in America came out and cheered for the healthcare workers fighting to save lives during the height of the coronavirus pandemic, but now, nurses across the US are holding strikes due to staff shortages and inadequate equipment amid the pandemic. “Most of us felt like we went from heroes to zeroes quickly,” says Dominique Muldoon, a nurse for more than 20 years at Saint Vincent’s hospital in Worcester, Massachusetts. Muldoon, co-chair of the local bargaining unit has also said nurses are going home crying in their cars, working through breaks and staying up late just to get the work done as demand for patient care has increased. “You’ll end up staying late or working through your break trying to fit the workload all in, but ultimately become so frustrated, because eventually you keep trying to overcompensate and cannot keep up with it." Muldoon has said. Read full story. Source: The Guardian, 30 July 2021 -
News Article
Major trust faces bullying concerns from hundreds of senior doctors
Patient Safety Learning posted a news article in News
Concerns over bullying and discrimination have been raised in a survey of hundreds of doctors at a major hospital trust, HSJ can reveal. University Hospitals of North Midlands Trust’s medical staff committee carried out a survey of its doctors earlier this year, after bullying concerns were raised by members of the British Association of Physicians of Indian Origin at the trust. A summary of the survey findings, published in a newsletter sent to all doctors at the trust last week and seen by HSJ, showed more than two-thirds of the 348 respondents claimed to have experienced bullying, harassment or victimisation at work. Nearly 80% said they had witnessed bullying or harassment, while 50 per cent of respondents said the bullying and harassment was due to race or ethnicity. Fifty-five per cent of those answering the survey also said they had not reported concerns as they had “no confidence in the investigative process within the organisation”. Read full story (paywalled) Source: HSJ, 2 June 2021 -
News Article
'More work to do' to improve Nottingham maternity units
Patient Safety Learning posted a news article in News
More needs to be done to bring maternity units at a city's two main hospitals up to scratch, inspectors have said. In 2020 the Care Quality Commission (CQC) found serious concerns at Nottingham University Hospitals NHS Trust and labelled the units "inadequate". A new report concluded the trust still has "some areas to address". In October a coroner said the death of Wynter Andrews minutes after she was born was "a clear and obvious case of neglect". Nottinghamshire assistant coroner Laurinda Bower also revealed a 2018 whistle-blowing letter from midwives to trust bosses outlining concerns over staffing levels as "the cause of a potential disaster". In the same month "in response to concerns raised... and coronial inquests", the CQC carried out an unannounced inspection at the hospital and found some staff had not completed training and "did not always understand how to keep women and babies safe", and issued a warning notice over its concerns. Its latest report, based on an inspection in April, found improvements in the way women at risk of deterioration were identified and found documentation and monitoring had improved. However the CQC found a disconnect between online and paper record-keeping and said there were multiple systems in place that led to duplication and errors at times. Read full story Source: BBC News, 28 May 2021 -
EventThis one day masterclass will focus on improving patient safety by motivating staff to change behaviour and affect organisational culture. It looks at effective ways to encourage health professionals to routinely embed high quality clinical evidence into their everyday work. It will explore the characteristics of relatively successful behaviour change interventions. Key Learning Objectives: Improve patient safety by motivating staff Explore the characteristics of successful behaviour change interventions Embed high quality clinical evidence into everyday work Understand safety culture Improve motivation with staff Learn how to implement 'Nudge Theory' within your organisation. Facilitated by Mr Perbinder Grewal General & Vascular Surgeon and Human Factors & Patient Safety Trainer. Register
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EventuntilPatient Academy for Innovation and Research (PAIR Academy) and the International Alliance of Patients’ Organizations (IAPO) are launching a series of webinars to introduce the Strategic Framework of the Global Patient Safety Challenge - Medication Without Harm. The theme of the second webinar of the medication without harm webinar series is "Role of Healthcare Professionals in Ensuring Medication Safety”. Register for the webinar
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EventThis Westminster conference will examine policy and funding priorities for general practice. The agenda also looks at wider issues around GP wellbeing, patient access, service integration, and service recovery in the wake of disruptions caused by the pandemic. Stakeholders and policymakers will discuss progress, issues and next steps for ambitions to increase capacity within general practice for urgent same-day care, tackle areas of inefficiency, and improve transparency and accountability - in the context of the NHS Long Term Plan and the Winter Access Fund. Overall, the agenda will bring out latest thinking on priorities and key issues moving forward, including: integration - implementing reforms within the Health and Care Bill and the role of primary care workforce - recruitment and retention, the role of locum and other support staff, supporting mental health and wellbeing, and tackling burnout primary care networks - progress in development and their role in improving local health outcomes innovation and infrastructure - taking forward innovation from the pandemic and how the estate can support innovative working, tackle inefficiencies, and improve patient access going forward personalised care - opportunities and challenges, the role of community services, and ways to improve the delivery of patient-centred care. The conference will be an opportunity for stakeholders to consider the issues alongside key policy officials who are due to attend fromthe DHSC; CQC; the OHID; National Audit Office; and DWP. Agenda Register
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Event
Pursuit of Safety Culture Excellence
Patient Safety Learning posted an event in Community Calendar
This one day masterclass, Mr Perbinder Grewal, General & Vascular Surgeon and Human Factors Trainer, will focus on teams working effectively and productively through improving the culture within healthcare organisations. There will be a focus on how safety and culture is perceived by healthcare staff and how culture relates to QI and audit. The outcome of the day is to not only improve safety culture and patient safety but also staff experience and staff engagement. Key learning objectives: Define culture within healthcare. Understand safety culture. Explore culture of quality improvement and audits. Improve civility within teams. Learn how to lead cultural change. All Medical and Non-medical Staff should attend. This masterclass is aimed at Clinical Staff, Team Managers, Senior Management. Register hub members receive 20% discount. Email: info@pslhub.org for discount code. -
EventThis one day masterclass will focus on improving patient safety by motivating staff to change behaviour and affect organisational culture. It will look at effective ways to encourage health professionals to routinely embed high quality clinical evidence into their everyday work. It will explore the characteristics of relatively successful behaviour change interventions. The course is facilitated by Perbinder Grewal, a General & Vascular Surgeon. He is a human factors and patient safety trainer; leads on medical education both locally and nationally; is a Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; has a passion for training and medical education; is a Module Tutor for the ChM in Vascular Surgery for the University of Edinburgh and Tutor for the ChM in General Surgery for the past 5 years; has Postgraduate Certificates in Leadership and Coaching. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/motivating-staff or email kate@hc-uk.org.uk hub members can receive 20% discount. Please email info@pslhub.org
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EventThis Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night. Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night, and moving forward during and beyond the Covid-19 pandemic. The conference will also focus on improving staff well-being at night and reducing fatigue. Attending this conference will enable you to: Network with colleagues who are working to improve Hospital at Night Practice Learn from developments as a results of Covid-19 Improve your skills in the recognition management and escalation of deteriorating patients at night Understand and evaluate different models for Hospital at Night Examine the role of task management solutions for Hospital at Night, including handover and eObservations Ensuring effective and safe staffing at night, including adequate breaks Examine Hospital at Night team roles, competence and improve team working Improving safety through the reduction of falls at night Supporting staff and reducing fatigue at night Develop the role of Clinical Practitioner and Advanced Nursing Practice at night Identify key strategies to change practice and ways of working in Hospital at Night Understand how hospitals can improve conditions for night workers and support Junior Doctors Improve the management of pain at night Work across whole systems to improve support for patients out of hours Self assess and reflect on your own practice Gain CPD accreditation points contributing to professional development and revalidation Evidence Register There are a limited number of free places for hub members. Email: info@pslhuborg if interested. Follow on Twitter @HCUK_Clare #hospitalatnight
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EventThis one day masterclass will focus on how an organisation can increase staff engagement and with it improve patient experience. This masterclass focuses on staff experience and improving engagement which is particularly important when staff are under pressure during Covid-19. We will look at how to improve engagement through a healthy, compassionate and inclusive culture. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/outstanding-staff-engagement or email hannah@hc-uk.org.uk hub members receive 20% discount. Email info@pslhub.org
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EventThere is no “magic wand” for impacting patient experience in healthcare. Even the best tools and most proven strategies require coordination and commitment across the organization to succeed in delivering a better patient journey. Leading healthcare organizations understand that a great staff culture of service, robust process, and differentiated technology are all equally vital to creating an improved patient experience. Join Burl Stamp, FACHE, a national thought-leader on patient and employee engagement and a frequent author and speaker on contemporary leadership issues in health care, as he explores actionable steps providers can take to create a patient-centric employee culture and ultimately drive better patient experiences. Burl will be joined by healthcare and consumer experience experts from Talkdesk to give you the best practices and insights to make an impact in your organisation. Register
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EventuntilWhat will the new world of work look like in the NHS post-pandemic is the crucial question being examined in an HSJ webinar. The webinar will bring together a panel of experts to discuss what skills NHS staff will need as the world of work changes, with the likelihood that some work that has been done face-to-face will be virtual. On the panel will be Elspeth Griffiths, director of HR, workforce and OD for NHS South Central and West Commissioning Support Group, Kate Jarman, director of communications and corporate affairs, Milton Keynes University Hospital, Henrietta Mbeah-Bankas, head of blended learning and digital literacy project lead, Health Education England and Rosalind Penny, director of HR & OD, Integrated Care System for Buckinghamshire, Oxfordshire and Berkshire West. Chairing the discussion will be HSJ senior correspondent Annabelle Collins. This HSJ webinar, in association with NHS South, West and Central Commissioning Support Unit, will look at how the working lives of NHS staff – both clinical and non-clinical – will change, how to upskill existing staff with new skills and make their lives mote satisfying, and whether there are easy wins NHS organisations can aim for. Register
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EventCOVID-19 has been incredibly stressful—personally and professionally—and has profoundly affected everyone in healthcare, including those of us in patient safety, quality, and risk management. Join this Patient Safety Association's virtual round table to decompress and share your experiences. Some of your colleagues have offered to discuss their coping strategies, and please feel free to do the same. Resources from professionals trained to handle stress will be provided. Register
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EventuntilCOVID-19 has been incredibly stressful—personally and professionally—and has profoundly affected everyone in healthcare, including those of us in patient safety, quality, and risk management. Grab a cup of coffee or tea and join this virtual round table to decompress and share your experiences. Some of your colleagues have offered to discuss their coping strategies, and please feel free to do the same. We will also be providing resources from professionals trained to handle stress. Register
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Content ArticleDespite under-reporting, health workers (HWs) accounted for 2-30% of the reported COVID-19 cases worldwide. In line with data from other countries, Jordan recorded multiple case surges among HWs. This study from Tarif et al. looked at infection prevention and control risk factors in HWs infected with Covid-19. Study findings confirmed the role of hand hygiene as one of the most cost-effective measures to combat the spreading of viral infections.
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Content ArticleThis Healthcare Safety Investigation Branch (HSIB) investigation aims to help improve patient safety in relation to administering high-strength insulin from a pen device to patients with diabetes in a hospital setting. As its ‘reference case’, the investigation uses the experience of Kathleen, a 73 year old woman with type 2 diabetes who received two recognised overdoses of insulin while she was in hospital. On both occasions she became hypoglycaemic, received medical treatment, and recovered. Patient Safety Learning has published a blog reflecting on some of the key patient safety issues highlighted in this report.
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Content ArticleOne of the reasons why patient safety may be put at risk during healthcare interventions is a lack of staff adherence to patient safety guidelines. There could be a relationship between staff’s adherence to patient safety guidelines and their perceived level of reward for their work and/or motivation. This study from Asmoro et al. examined the relationship between reward and adherence to patient safety guidelines, and between motivation and adherence to patient safety guidelines, among nurses working in emergency departments (EDs) in Indonesia. They found that ensuring ED nurses are motivated for their work by offering rewards – such as a decent salary, a supportive workplace environment and career progression opportunities – is important to enhance their adherence to patient safety guidelines.
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Content ArticlePretty soon there won’t be a trust without an associate director or even board level director fully dedicated to all things equality, diversity and inclusion; relatively new senior roles that must have a purpose, job description and performance indicators. They will spend energy on yet more strategies, start from the top and hope something trickles down. Or they could start where the work is done, and build the tools to make equality, diversity and inclusion (EDI) everyone’s responsibility. Trusts are full of people passionate about EDI. So many roles, so many champions. They meet, share stories, and champion the importance of EDI. All this busyness typically outside a governed frame without the necessary reporting, investigating, actions, outcomes, learning, and measurable improvement. To normalise EDI and make it everyone’s responsibility will involve enabling reporting of EDI incidents, investigating it, taking action, and learning from it, writes Dr Nadeem Moghal in an article for HSJ.
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Content ArticleBullying, discrimination and harassment between healthcare workers can have an impact on how well individuals do their job, and may therefore lead to an increase in medical errors, adverse events and medical complications. This systematic review in BMJ Quality & Safety aimed to summarise current evidence about the impact on clinical performance and patient outcomes of unacceptable behaviour between healthcare workers.
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Content ArticleThis editorial in BMJ Quality & Safety looks at the risks to patient safety posed by negative interpersonal interactions between healthcare professionals. The authors review a recent study on the subject by Linda Guo et al that revealed how and when these negative behaviours from staff may have an impact on patient outcomes and clinical performance. They highlight the huge scale of the impact of unacceptable behaviours, arguing that it is even greater than evidenced in Guo et al's research. They also highlight that there are other, largely unexplored impacts on healthcare workers, patients and their families when they are exposed to unacceptable interactions.
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Content ArticleSince the Covid-19 pandemic, staff shortages have worsened in health systems around the world, with an increasing number of healthcare workers leaving the workforce coinciding with increased patient demand. In this blog, Jens Hooiveld, International Marketing Manager at the Patient Safety Company, examines the patient safety issues caused by staffing shortages. He highlights tools that can help nurses manage patient safety in this pressured climate by decreasing the burden of admin associated with reporting adverse incidents.
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Content ArticleEvery day we use tools and resources to manage our lives, both personally and professionally. As a healthcare professional, you are committed to providing safe quality healthcare to all individuals. The checklists in this book are designed to help you succeed in that effort. You may be a first-time reader who has not had the opportunity to put these tools to the test, or you could be a returning reader interested in what new checklists you can use. In either instance, if you’re reading this book, then you are searching for tools to help your healthcare organisation navigate the increasing complexities of providing quality health care and maintaining the physical environment where healthcare is delivered.
