Summary
Consumer perspectives enable a broader understanding of how harm occurs. This webpage by Te Tāhū Hauora, the Health Quality & Safety Commission of New Zealand, contains guidance on engaging patients and consumers who have experienced harm and wish to be involved in learning and improvement in the healthcare system. It describes how patients and family will be supported to work in partnership with health care workers.
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Consumer and whānau participation (Health Quality & Safety Commission New Zealand, 4 July 2023)
https://www.hqsc.govt.nz/our-work/system-safety/healing-learning-and-improving-from-harm-policy/consumer-and-whanau-participation/
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