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Found 128 results
  1. Content Article
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    This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations, the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience during and beyond Covid-19, a national update, practical sessions focusing on delive
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    Related content in this series Introductory blog: Improving patient safety through high reliability Video conversation: The importance of culture in achieving high reliability in healthcare
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    Today the results of the National NHS Staff Survey 2019 are out. This is of the largest workforce surveys in the world with 300 NHS organisations taking part, including 229 trusts. It asks NHS staff in England about their experiences of working for their respective NHS organisations. The results found that 59.7% of staff think their organisation treats staff who are involved in an error, near miss or incident fairly. While an improvement on recent years (52.2% in 2015) work is needed to move from a blame culture to one that encourages and supports incident reporting. It also found th
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    Based on the author, Bonnie Friedman's own experiences, Hospital Warrior lays out in direct, simple terms hard-learned and time-tested tactics to help ensure a loved one's medical needs are met. Hospital Warrior also includes checklists and interviews with doctors and other healthcare professionals who provide essential tips and advice for the reader. Bonnie Friedman is passionate about hospital healthcare. Her expertise is hard-won, based on more than 24 years of advocating for her husband through 14 separate hospitalisations – some fairly routine, some quite dramatic and some truly life
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    The guide shows you how to make an informal or a formal complaint to your GP or hospital. You can find downloadable letter templates and a list of places to go to for support.
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    Providers can use the framework to promote senior-level discussion of the factors such as leadership and culture that underpin an ability to improve patient experience. The framework integrates policy guidance with the most frequent reasons the Care Quality Commission (CQC) gives for rating acute trusts ‘outstanding’. The following indicators have been identified to help you improve in the following areas: leadership organisational culture collecting feedback — capacity and capability to effectively collect feedback analysis and triangulation — the use of quality
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    Three case studies Acute: Leeds Teaching Hospitals NHS Trust Mental Health and Community Trust: Tees, Esk & Wear Valley District General Hospital: Kettering What will I learn? What does employee engagement mean in the NHS? How is engagement measured? Why is employee engagement important in the NHS? What are the enablers and barriers to good staff engagement in the NHS? What interventions are effective in improving employee engagement in the NHS?
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