Here are some resources we have on the hub now that look at workplace incivility and the impact that rudeness can have on patient safety. This includes a really interesting TEDx talk from Chris Turner who founded Civility Saves Lives.
TEDx: When rudeness in teams turns deadly (Chris Turner)
The impact of rudeness on medical team performance: a randomised trial
Make or break: incivility in the workplace
BMJ Quality & Safety: Exposure to incivility hinders clinical performance in a simulated operative crisis
And a news article from Nursing Notes:
Nurses need to be kinder to each other or patients will be negatively affected, warns Senior Nurse