Summary
The author of this article, published in Health Issues, argues that the experience and wisdom of consumers positively impacts on improvement in every dimension of health care quality.
From a consumer perspective, those dimensions of quality can be described as care that is:
- accessible
- equitable
- safe
- effective
- efficient
- timely
- appropriate
- consumer-centred.
The consumer voice and experience must underpin and shape safety and quality in healthcare (January 2009)
https://www.researchgate.net/publication/241613934_The_Consumer_Voice_and_Experience_Must_Underpin_and_Shape_Safety_and_Quality_in_Health_Care
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