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Showing results for tags 'Quality improvement'.
Found 761 results
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News Article
Stepping Hill Hospital praised for A&E improvements
Patient Safety Learning posted a news article in News
A hospital rated inadequate by inspectors two years ago has been praised for making improvements. The Care Quality Commission (CQC) has welcomed changes in urgent and emergency care at Stepping Hill Hospital in Stockport, Greater Manchester. The trust said the report was a "testament" to its staff's hard work. The CQC's unannounced inspection in November was carried out to check improvements had been made since a previous visit in August 2020. Among the concerns highlighted previously were patients left at high risk of harm during periods of heavy demand, staff shortages and staff who were "not competent for their roles". The new report said inspectors found urgent and emergency care had improved from inadequate to good overall and for being safe and well-led. "It has gone from requires improvement to good for being effective and caring. Responsive has gone from inadequate to requires improvement," the report said. Karen Knapton, CQC's head of hospital inspections, said: "We acknowledge the efforts of the emergency care team at Stepping Hill Hospital. We found staff provided good care and treated people with compassion and kindness." "They gave patients, their families and carers help, emotional support and advice when they needed it. Also, the service has been tailored to meet individual needs, including those living with dementia or a learning disability. " Read full story Source: BBC News, 12 January 2022 -
News ArticleIn a Letter to the Editor published in The Times yesterday, the All Party Parliamentary Group on First Do No Harm Co-Chair Baroness Julia Cumberlege argues in favour of the work of the Independent Medicines and Medical Devices Safety (IMMDS) Review and its report 'First Do No Harm'. "Inquiries are only as good as the change for the better that results from their work." Read full letter (paywalled) Source: The Times, 5 January 2021
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News ArticleThe announcement on Friday by the Care Quality Commission (CQC) that it will bring criminal charges against an NHS trust for failing to provide safe care to a patient is a hugely significant milestone in efforts to bring about greater accountability and safer care in the health service. The CQC has had the power to bring such prosecutions against hospitals since April 2015 when it was given a suite of new legal powers to hold hospitals to account on the care they give to their patients. Bringing in the new laws, the so-called fundamental standards of care, was one of the most significant actions taken after the care disaster at the Mid Staffordshire NHS Trust, where hundreds of patients suffered shocking neglect, with some dying as a result. Prosecuting East Kent Hospitals University Trust over the tragic 2017 death of baby Harry Richford is a big step for the CQC and a consequence of the long-forgotten battles of many patients and families in Stafford who were told they were wrong in their complaints against the hospital. It will almost certainly lead to more calls for criminal charges against hospitals from families who have been failed. There are countless examples of NHS trusts not acting on safety warnings and patients coming to harm as a result. Just this week an inquest into the case of baby Wynter Andrews at Nottingham University Trust revealed fears over safety had been highlighted to the trust board 10 months before her death. At Shrewsbury and Telford Hospitals Trust there are hundreds of families asking the same questions as more evidence emerges of long-standing failures to learn from its mistakes. CQC's chief executive, Ian Trenholm, has provoked anger among NHS leaders and clinicians when he advocated taking a tougher line when trusts break the law. But it is unlikely the CQC will launch a slew of prosecutions. It has said it will bring cases only where it sees patterns of behaviour and systemic failings. That is the correct approach as healthcare is complex and single errors will sadly happen despite everyone doing their best. Read full story Source: The Independent, 10 October 2020
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News Article
Heavily criticised trust recognised for improvements on infection control
Patient Safety Learning posted a news article in News
A trust which was heavily criticised for poor infection prevention and control last summer has been praised for making improvements. East Kent Hospitals University Foundation Trust was served with an enforcement notice by the Care Quality Commission in August last year, citing “serious concerns” about patient safety. The trust had twice the national rate of patients infected with COVID-19 after admission to hospital. But a new report, issued today, found significant improvements, with several areas of outstanding practice. The conditions imposed on the trust after last year’s inspection of the William Harvey Hospital in Ashford were also lifted, following the visit by the CQC in early March. Cath Campbell, CQC’s head of hospital inspections in the South East, said the improvements were particularly commendable as the trust had been under extreme pressure as a result of the pandemic. She said: “Leaders adopted learnings from other trusts, and from NHS Improvement which led to the development of a detailed infection prevention and control improvement plan. The trust then set up an improvement group to focus on implementing the actions in the plan and put a committee in place to review internal audit data and led improvements based on this information. “Although there were still one or two areas for improvement which we have advised the trust to look at now, overall this is a very positive report.” Read full story (paywalled) Source: HSJ, 23 April 2021 -
News ArticleThe NHS is to spend almost £100m to make maternity units across the NHS safer for mothers and babies in a major victory for families and The Independent – which has been campaigning for better training for midwives and doctors. NHS England announced the investment on Thursday in response to the care scandal at the Shrewsbury and Telford Hospital Trust. As well as boosting the numbers of midwives and doctors on wards, NHS England said the money would include an extra £26.5m for safety training for midwives and doctors across England. The £96m represents one of the biggest investments in maternity services for decades. A total of £46m will be to used to recruit 1,000 extra midwives along with £10m for the equivalent of 80 extra doctors. As well as training cash will also be used to create new roles to oversee trusts safety and help recruit staff from overseas. The investment is a direct response to the poor care at the Shrewsbury and Telford Hospital Trust where The Independent revealed in 2019 that dozens of babies and mothers had died or been left brain damaged as a result of persistent poor care over decades. An inquiry is examining more than 1,860 cases, making it the largest maternity scandal in NHS history. Read full story Source: The Independent, 25 March 2021
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News Article
CQC to expand inspection programme from April
Patient Safety Learning posted a news article in News
More Care Quality Commission (CQC) inspections will take place from next month as pressures from COVID-19 continue to ease. Board papers published ahead of a meeting on Wednesday have revealed the CQC will return to inspecting and rating NHS trusts and independent healthcare services which are rated “inadequate” or “requires improvement”, alongside those where new risks have come to light. From April, the CQC also plans to carry out well-led inspections of NHS and private mental healthcare providers, and programmes of focused inspections on the safety of maternity departments and providers’ infection prevention processes. Focused inspections into emergency departments, which the CQC began in February, will continue. Inspections into GP services rated “requires improvement” and “inadequate” will also resume in April, focusing on safety, effectiveness and leadership. Finally, the papers said the watchdog would prioritise inspections of “high-risk” independent healthcare services, such as ambulances, cosmetic surgery or where closed cultures may exist. Read full story (paywalled) Source: HSJ, 24 March 2021 -
News Article
Trusts could get new CQC ratings without inspection
Patient Safety Learning posted a news article in News
The Care Quality Commission (CQC) could regularly change its ratings of health and care providers without inspectors visiting them, under new plans from the watchdog. The CQC has said it wants to “move away from using comprehensive, on-site inspection as the main way of updating ratings” and instead use other sources like data and feedback from the public, to update ratings more regularly. At present — under the tough ratings regime introduced in 2014 in the wake of the Mid Staffs inquiry findings — it cannot change a provider’s score without carrying out a full inspection. It said in a recently published consultation that inspections “will remain an important part of how we assess quality,” but this will mostly be through more “targeted” inspections linked to significant risks to people’s safety, and the rights of vulnerable people. During the covid pandemic, CQC has targeted its on-site inspections at services where potential risks are identified, or where improvements are needed. Professor Ted Baker, the CQC’s chief inspector of hospitals, told HSJ the regulator wanted to move away from its current “fairly rigid” timetable of inspections in favour of a more “flexible” approach. Read full story (paywalled) Source: HSJ, 2 February 2021 -
News Article
Winners of HSJ Patient Safety Awards 2021 revealed
Patient Safety Learning posted a news article in News
Last night’s HSJ Patient Safety Awards celebrated the innovative work of frontline NHS teams in a year when the challenge and necessity of keeping the public safe had never been greater. Patient Safety Team of the Year was St Luke’s Cancer Centre and the pharmacy team from Royal Surrey Foundation Trust, who achieved ambitious change to reduce the risk of covid infections of cancer patients. This year saw the introduction of the Improving Care for Children and Young People Initiative of the Year which was won by Humber Teaching FT and Hull CCG for their Humber Sensory Processing Hub. Website The Patient Safety Awards celebrate the teams at the frontline pushing the boundaries of patient safety and driving cultural change to minimise risk, enhance quality of care and ultimately save lives. Read full story Source: HSJ, 21 September 2021 -
News Article
Kent Hospital improves safety rating in latest inspection
Patient-Safety-Learning posted a news article in News
The Care Quality Commission have increased the safety rating for the William Harvey Hospital, in Kent, from 'inadequate' to 'requires improvement'. This comes after the hospital was hit with a safety scandal after staff and members of the public raised concerns about a lack of infection control amid outbreaks of Covid-19. “I am pleased to report that since our last inspection, leaders have worked hard to improve infection control practices in the medical care services departments at both hospitals, although some improvements still need to be fully embedded, particularly at William Harvey Hospital. We also found that there was a positive culture in the service across both hospitals, and staff felt empowered to report incidents. These were fully investigated by managers and, importantly, learnings were shared with the wider team.” Amanda Williams, CQC’s head of hospital inspection has said. Read full story. Source: The Independent, 5 August 2021 -
Event
Neonatal Quality Improvement study day
Patient-Safety-Learning posted an event in Community Calendar
untilThis online study day from the East of England Neonatal Operational Delivery Network will be led by Sara Davis, Neonatal Practice Development Lead. Using a blend of theory and guided workshops, you will have the opportunity to see worked examples, ask questions, share ideas and receive support in the first stages of planning your own project. It will include: Action planning for learning and improvement using human factor science and QI methodologies, Audit as a tool for assurance and improvement and team effectiveness. The cost of this study day is: £10.00 per person for delegates attending from within the East of England Network £20.00 per person for delegates attending from outside of the East of England Network. Book a place -
EventThe Deteriorating Patient Summit focuses on recognising and responding to the deteriorating patient through improving the reliability of patient observations and ensuring quality of care. The conference will include National Developments including the recent recommendations on NEWS2 and Covid-19, and implementing the recommendations from the Healthcare Safety Investigation Branch Report Investigation into recognising and responding to critically unwell patients. The conference will include practical case study based sessions on identifying patients at risk of deterioration, improving practice in patient observations, responding to the deteriorating patient, improving escalation and understanding success factors in escalation, sepsis & Covid-19, involving patients and families in recognising deterioration, and improving the communication and use of NEWS2 in the community, including care homes, and at the interface of care. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/deteriorating-patient-summit or email kate@hc-uk.org.uk hub members receive a 20% discount. Email info@pslhub.org for the discount code Follow the conference on Twitter @HCUK_Clare #DeterioratingPatient
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EventuntilDevelopment Partnerships, whilst common in other sectors, are rare in the NHS. However, these have proven remarkably successful when they’ve been implemented. HUC, one of the highest performing NHS 111 and GP OOH providers in the country, provides Integrated Urgent and Emergency Care for a population of 3.3M in the East of England. For the past six years HUC has worked in a joint Development Partnership with Content Guru, whose storm® contact centre solution is Europe’s biggest and most advanced cloud-based communications platform. The Development Partnership has jointly adapted Content Guru’s storm platform to meet HUC’s specific and evolving requirements across its service. This has grown to become the exemplar communications model for IUEC in England. It is currently being rolled out across all 16 NHS 111 providers in England. Development Partnerships, whilst common in other sectors, are rare in the NHS. However, these have proven remarkably successful when they’ve been implemented. In this webinar HUC’s CEO and Content Guru’s Head of Healthcare will discuss their journey together, share their key tips for success, and showcase some of the resulting innovations. Register for the webinar.
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Event
The NHS Big Conversation for Improvement
Patient-Safety-Learning posted an event in Community Calendar
untilThe Big Conversation will bring people together for a range of interactive discussions, workshops and presentations, giving a space for people to talk through the challenges of the Covid-19 pandemic, explore continuous improvement opportunities and share fresh insights and ideas on how to promote the improvement of health and care for the benefit of everyone, those who experience services and those who provide them. The Big Conversation will take place over two days. You can choose how much or how little you can attend for - feel free to join one session or stay for the whole time. We want to provide a space, time and environment where anyone can share innovative health and care improvements, that is, methods and approaches that have produced real changes for the benefit of enhancing patient and staff experiences, or changes that have improved population health, and or reduced costs. Day 1 will have the look and feel of a “virtual conference” with presentations, health and care improvement case study sessions and skills-building improvement workshops. Day 2 will be shaped around “open conversations” hosted by members of the audience around topics and questions that matter to them. Register now for the NHS Big Conversation. Don’t worry you are not committed to anything formally by clicking and registering, you are just saying you are interested at this point. Once you are registered, we will ask you to agree to us contacting you again. This will allow us to send you an email to confirm we have saved your details correctly and to tell you more about the Big Conversation plans. We will ask you to think about how you might want to become more involved in being part of the Big Conversation and this includes: An opportunity to submit a nomination for the National Improvement Awards To ask if you would like to sign-up to lead or co-lead your own virtual session on the second day of the Big Conversation -
EventThis webinar from The European Hospital and Healthcare Federation (HOPE) on 29 March at 14:00 BST (15.00 CEST) will look at the Flemish Institute for Quality of Care (VIKZ). VIKZ is a network organisation financed by the Flemish government that has as primary goal to measure, follow up and publicly report quality and safety of care in the Flemish healthcare sector for the purpose of quality improvement. The objectives of the webinar are to: present the methodology used. give an overview of preliminary results. discuss challenges and future objectives of the VIKZ. Speaker Svin Deneckere, director Flemish Institute for Quality of Care (VIKZ) Register
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Event
Pursuit of Safety Culture Excellence
Patient Safety Learning posted an event in Community Calendar
This one day masterclass, Mr Perbinder Grewal, General & Vascular Surgeon and Human Factors Trainer, will focus on teams working effectively and productively through improving the culture within healthcare organisations. There will be a focus on how safety and culture is perceived by healthcare staff and how culture relates to QI and audit. The outcome of the day is to not only improve safety culture and patient safety but also staff experience and staff engagement. Key learning objectives: Define culture within healthcare. Understand safety culture. Explore culture of quality improvement and audits. Improve civility within teams. Learn how to lead cultural change. All Medical and Non-medical Staff should attend. This masterclass is aimed at Clinical Staff, Team Managers, Senior Management. Register hub members receive 20% discount. Email: info@pslhub.org for discount code. -
EventuntilFollowing on from an initial webinar held in September 2021, this is the first in a new series of four webinars designed to support Q members to develop a deeper understanding of Quality Management Systems. Through an interactive session, with guest speakers Dr Amar Shah (East London Foundation Trust) and Dr Nicola Burgess (Warwick Business school), participants will: Gain understanding of the principles and mechanisms that organisations apply to deliver whole organisational quality management. Recognise different levels of organisational maturity and to be able to assess their own organisation against these levels. Consider “where to start?” through discussing and learning from others are different stages of organisational maturity. Whole organisational quality management relies on the support of colleagues at all levels across an organisation. So for this webinar we encourage you to bring a colleague. Pass on the invitation and make sure they know that you don’t need to be a Q member to join.
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EventuntilHow can meaningful patient engagement result in better-quality care? We will all need to use health and social care services at some point in our lives. Many complex factors can influence the quality of care we receive. Policy-makers and researchers are increasingly highlighting the importance of putting people's voices at the centre of organising and planning health care services. Join the King's Fund to learn about proven methods for gathering people's views and experiences. Hear from national experts about what quality engagement looks like and why meaningful engagement with people and communities is key to delivering good care. Register
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Event
Pursuit of safety culture excellence
Patient Safety Learning posted an event in Community Calendar
This one day masterclass will focus on teams working effectively and productively through improving the culture within Healthcare organisations. There will be a focus on how safety and culture is perceived by healthcare staff and how Culture relates to QI and Audit. The outcome of the day is to not only improve Safety Culture and Patient Safety but also Staff Experience and Staff Engagement. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/safety-culture-excellence or email kate@hc-uk.org.uk hub members receive a 20% discount. Email info@pslhub.org -
Event
Pursuit of safety culture excellence
Sam posted an event in Community Calendar
This one day masterclass will focus on teams working effectively and productively through improving the culture within Healthcare organisations. There will be a focus on how safety and culture is perceived by healthcare staff and how culture relates to QI and audit. The outcome of the day is to not only improve safety culture and patient safety but also staff experience and staff engagement. Key learning objectives: Define culture within healthcare. Understand safety culture. Explore culture of quality improvement and audits. Improve civility within teams. Learn how to lead cultural change. Register -
Event
NHS Long Term Plan 2021: Transition, Integrate, Improve
Sam posted an event in Community Calendar
The NHS Long Term Plan 2021 conference will set out the main commitments in the plan and provide a view of what they might mean, highlighting the opportunities and challenges for the health and care system as it moves to put the plan into practice post COVID-19. This conference will provide delegates with the opportunity to hear from key speakers on the NHS’s priorities for care quality and outcomes improvement for the decade ahead. The programme will inform and educate delegates on subjects that affect their everyday life all of which will help contribute both to patients and the UK economy. Confirmed speakers include: Matthew Taylor - Chief Executive, NHS Confederation Chris Hopson - Chief Executive, NHS Providers Professor Matthew Cripps - Director of Sustainable Healthcare, NHS England & Improvement Lisa Hollins - Director of Innovation Delivery, NHSX Further information and registration 10 fully funded (no charge) places are currently available exclusively to members of the hub and are limited on a first come first served basis. Email info@pslhub.org for a code.- Posted
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EventuntilThis year ISQua is holding a virtual conference. Reasons to attend: To acknowledge the hard work that the healthcare workers around the world have undertaken during the COVID-19 pandemic;. To remember those who have died and to dedicate ourselves to improve what we do, so that we will be better prepared for the next time a crisis arises. To share knowledge and to learn from the experts in the field, as well as those who deliver and receive care. To hear from the great plenary speaker line-up that we have assembled. To attend symposia on coproduction of health, external evaluation, patient safety and quality improvement, and those concentrating on work in Australia, the Netherlands and Ireland, and by the ISQua Academy; To go to over 30 one hour seminars and workshops To have the opportunity to meet the Experts. To hear the shorter presentations and to read the posters where novel ideas are presented. Full programme Registration
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EventuntilCOVID-19 has been incredibly stressful—personally and professionally—and has profoundly affected everyone in healthcare, including those of us in patient safety, quality, and risk management. Grab a cup of coffee or tea and join this virtual round table to decompress and share your experiences. Some of your colleagues have offered to discuss their coping strategies, and please feel free to do the same. We will also be providing resources from professionals trained to handle stress. Register
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EventuntilOn 29 November 1999, the Institute of Medicine released a report called To Err is Human: Building a Safer Health System, the report reviewed the status of patient safety in the US and UK, 20 years on and the NHS have released The NHS Patient Safety Strategy. Within the newly developed strategy, the NHS has three strategic aims that will support the development of patient safety culture and a patient safety system. Register
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EventuntilUsing a human-centred design approach when creating work procedures ensures that the needs, wants, preferences, capabilities and limitations of the people using the documents are the primary focus throughout every stage of their development, testing, implementation and review. This webinar will provide health and social care teams with advice and guidance on how to create work procedures with and for the people who will be using them to ensure that they are easy to use and help reduce related stress of risks Further information and registeration
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Event“Improving patient experience is not simple. As well as effective leadership and a receptive culture, trusts need a whole systems approach to collecting, analysing, using and learning from patient feedback for quality improvement. Without such an approach it is almost impossible to track, measure and drive quality improvement.” NHS England and Improvement 2019 Convenzis are excited to share details of our 1st Virtual NHS Patient Experience Conference to date, this live and interactive session will focus on key findings from the 2019 British Social Attitudes survey and discuss how the 2020 COVID-19 outbreak affected patient satisfaction and assurance. Register
