The abuse of staff at GP surgeries has "no place in the NHS", a healthcare boss has said, following complaints it has risen during the pandemic.
Dr Joanne Watt, GP chairwoman of the Northamptonshire Clinical Commissioning Group (CCG), said she understood patients' frustrations as surgeries battle with increased demand.
But she said the reports of abuse were "extremely upsetting and demoralising".
A receptionist told the BBC she had "never seen this level of abuse".
Claire, who works at Harborough Field surgery in Rushden and has been employed by the NHS for 34 years, said s