Great reply @Claire Cox
I particularly relate to you saying the reporting person usually feels strongly about what has happened and is often motivated to complete the Datix as they want to see a positive change happen.....I have often witnessed staff staying on late to complete these....I'm sure this is a common occurrence everywhere!
It's very true that staff involved in the incidents often have excellent ideas as to how to avoid the same problem in the future. I can imagine adequate staffing is a common solution!!
If a field was added onto a Datix form template (or equivalent) asking for suggested solutions to prevent the problem from recurring in the future, it would potentially provide a wealth of ideas and evidence for consideration? If the same solutions are frequently suggested over and over, would that suggest that the idea is highly worth considering?
I'm not sure if this is common practice elsewhere, but our Critical Care and High Dependency Unit specifically share feedback of incidents among staff, routinely. One of our senior sisters who has a special interest in clinical governance reviews all incidents related to our units. She regularly emails "incident summaries" and associated changes in practice to all unit staff. For specific incidents, a "lessons learnt" document is attached. These are written by various staff and allow us to make positive changes from our incidents. Lessons learned are discussed among staff and displayed on our staff noticeboards (email receipts have even been used to help ensure the information is read).
The Trust have recently started a "Hot Spots" monthly briefing which includes information about important clinical safety issues and staff are encouraged to share at safety huddles, handovers and briefings. Nevertheless.... so far, I have only received one (by email)....but maybe they're in the pipeline.
I am not so sure how the other Datix reports are shared within the rest of the hospital. Your post prompted me to read the feedback received via email following my more recent Datix submissions...... honestly, I wish I hadn't!! Not one feedback provided me with confidence that changes were being made....just acknowledgement of my Datix and a "now move on and bury" type of reply! It would be lovely to have the time to respond to some of the feedback received! I believe the "Hot Spots" is a good start as will likely focus on the most common/important issues.
Better Datix feedback would be encouraging and educational for all involved. Better still, a comment provided, acknowledging staff ideas (if provided), would help encourage the flow of ideas to continue........ and if the solution was not possible (often cost related) perhaps a compromise solution could be discussed. Just maybe, money saving ideas may become more everyone's business as a result.
I'm very interested on how and what Datix feedback is provided elsewhere? For me, dismissive feedback is frustrating and actually discourages future reporting than providing no feedback at all!!
I'm not familiar with who is tasked with the Datix feedback and can appreciate time is likely a hugely limiting factor to carefully consider each response.
Thank you for posting. It's great to reflect on such situations and discuss with other like minded people.
PS: It's not Datix related, but this made me think of our staff suggestions box. Do you have one on your ward? It might be something you and your colleagues find beneficial.
We all notice aspects of our work life that we would like to change (for personal reasons and for our patients/visitors)...... making suggestions for positive changes may help limit some of these gripes and make for a happier workplace in general. We can't always expect our ideas to be materialised immediately and our managers may not have the scope that's required..... but..... often ideas are what spark off bigger things. I often have ideas.....some unrealistic, some achievable.....I am encouraged to discuss these with management who generally share my vision....they help guide me on how I can achieve my goal and support me to make the changes required..... and it's so rewarding when you personally experience your idea soaring!!
Don't ever give up.....remember it will all be worth the effort eventually!
Well done for raising your concerns. ☺️