I’m going out on a limb, here.
I’m going to say that as hospital employees, we are taught jobs.
We are not taught how to be custodians of a shared space that aspires to heal.
The way we converse in a lift, the way we smile, or not, at strangers and the way we stop, or not, when we sense that someone is lost, all counts towards the metrics of an organisational culture.
Healing is a subconscious process as well as a physiological one.
Engagement starts with the sum total of all these inputs, and whether that sum total is positive or negative.
I’m happy to be wrong about this, but I’m equally happy to be right.
Share your experiences and thoughts and let’s see how valuable the lived experience is in comparison to just the bricks and mortar.