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Showing results for tags 'Communication'.
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EventFacilitate effective communication and manage quality efforts across your organisation with a platform that promotes staff engagement and encourages proactive risk mitigation. Learn how Safety Huddles can help your organisation prevent potential harm from happening in the first place. Empower staff to share ideas for improvement and speak up about patient safety concerns. Configure your huddle format to collect the information that matters most. Capture customised quick notes, reference pertinent files or patients and create targeted tasks. Measure huddle performance and effectiveness with robust dashboards and reports. Register
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Event
Writing health information online workshop – December 2020
Sam posted an event in Community Calendar
untilThe Patient Information Forum's sell-out writing training course has been redeveloped for online delivery, maintaining the element of classroom style teaching with direct interaction with tutors and group work with practical exercises. The course features practical exercises, group work and feedback from tutors. The course is ideal for anyone starting out in health information and for those wishing to improve and refresh their skills. It is also ideal for staff planning to return from furlough who may have lost confidence while away from work. The course will be delivered via Zoom and will be held over three consecutive mornings with a maximum of 30 delegates. Register -
EventuntilA webinar to mark the launch of the Patient Information Forum's updated 'Producing Health Information for Children and Young People' guide. The guide has been reviewed and updated for 2020 by an expert panel and will be published in November. The guide retains much of its core content but reflects new priorities including using digital tools, mental health, violence reduction and working with CYP from seldom heard groups, including looked after children and young carers. Registration
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EventuntilIt is no longer enough just to have a good idea; just as important is the ability to work collaboratively with others, to navigate organisational politics and to work with relational dynamics to use that idea to create change. In the midst of a global pandemic, where new organisational arrangements have changed familiar lines of authority and where leadership takes place predominantly from behind a computer screen, opportunities for influencing can be fraught with dilemmas and frustrations as well as bringing opportunities for innovation and new ways of working. This programme from the King's Fund will enable you to work more effectively in the gap between your commitment and enthusiasm for change and the reality of making things happen within the constraints of your role and wider system priorities. The ongoing response to COVID-19 and uncertainties about the coming months have brought an added layer of anxiety and complexity to the role of leaders, with familiar tactics and assumptions about leadership being challenged in this unprecedented environment. This programme will offer a reflective space to support you in taking stock, providing an opportunity to review your learning about leadership in the current context, and will help prepare you for working well in the coming months. It will enable you to work with the complexity of relationships within teams and across organisations, and will help you to develop a language and conceptual base in order to make sense of the nuances in today’s health and care systems. Further information and registration
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Content Article
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Many people are experiencing health difficulties for several months after they have been infected with COVID-19. There is work underway to make sure healthcare staff have more information about the longer-term effects of COVID-19 and how to look after these patients safely. This is due to be published by the National Institute for Health and Care Excellence (NICE) at the end of this year. -
Content ArticleThose who have read Professor Edmondson's book "The Fearless Organization" will know that psychological safety is required for team high-performance. Psychological safety is defined as "a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes". If you do not feel safe in a group, you are likely to keep ideas to yourself and avoid speaking up, even about risks. Furthermore, if mistakes are held against you, you then look to avoid making mistakes and so stop taking risks, rather than making the most out of your talents. Low psychological safety, therefore, gets in the way of both team performance, innovation, learning, and personal success. For you to be successful in your team, and "as a team", psychological safety is the enabler. In collaboration with professor Amy C. Edmondson, The Fearless Organization has developed 'The Fearless Organization Scan'. This scan maps how team members perceive the level of psychological safety in their closest context. To improve team performance, it helps to know the Psychological Safety levels in your team, as this is a critical predictor of how your team will learn and work together. By improving the level of psychological safety, you significantly increase the likelihood of team success.
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Content ArticleThe Patient Safety Authority has put together information and tips for patients on a range of topics.
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Content ArticleThe Royal College of General Practitioners have put together guidance for those working in primary care.
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Content ArticleThe purpose of the US Joint Commission's National Patient Safety Goals is to improve patient safety. The goals focus on problems in healthcare safety in the USA and how to solve them. They include identifying patients correctly, improving staff communication, use medicine safely, use alarms safely, prevent infection, identify patient safety risks and prevent mistakes in surgery.
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Content ArticleIn this study, Avery et al. estimated the incidence of avoidable significant harm in primary care in England, and describe and classify the associated patient safety incidents and generate suggestions to mitigate risks of ameliorable factors contributing to the incidents. The study found there is likely to be a substantial burden of avoidable significant harm attributable to primary care in England with diagnostic error accounting for most harms. Based on the contributory factors we found, improvements could be made through more effective implementation of existing information technology, enhanced team coordination and communication, and greater personal and informational continuity of care.
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Content ArticleWith increasing awareness of the importance of good mental health worldwide, attention has focused on the need to overcome the negative perceptions and stigma historically attached to mental health issues. One group that this difficulty has been particularly visible for is men; it is well-established that significantly fewer men are diagnosed with or treated for mental health disorders compared to women, with suicide rates being three times higher in some countries in men than women. Why this crisis in men’s mental health exists is a question with complex answers. It requires a better understanding of how men interact with those around them, why they do (or don’t) access support, as well as other social and cultural factors that influence their health seeking behaviours. Much research has focused on the concept of “masculinity” and the need to question its impact on capacity for emotional communication, service engagement and help-seeking behaviour. Watch the recording of the World Health Organization (WHO) seminar, which took place in Copenhagen, on this complex topic.
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Content ArticleWhen Giancarlo Gaglione’s brother, Lanfranco, died by suicide at the age of 26, it came like a lightning bolt out of the blue. None of his family or friends had noticed anything different about him leading up to the moment he took his own life, and he only confided briefly, a week before, in two people: his best friend and his girlfriend. In this article, the World Health Organization (WHO) focuses on how masculinity norms can discourage men from recognising and seeking help for mental health problems. A new Health Evidence Network (HEN) report on Mental health, men, and culture, launched by the WHO Regional Office for Europe, gives concrete recommendations on how policy-makers can address certain mental health issues arising from traditional patterns of masculinity.
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Content ArticleThe objective of this US-based study, published in The Joint Commission Journal of Quality and Safety, was to present safety briefings as a method for discovering and addressing safety events in a paediatric emergency room, describe how professionals perceive them, and characterize the classification and evolution of the incidents identified.
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Content Article
WHO: What you need to know before and after surgery
Patient Safety Learning posted an article in Surgery
If you or your child is undergoing a surgical procedure, be sure to communicate the following to your healthcare provider. Your active participation in health care is important for your safety. This information from the World Health Organization (WHO) will help your discussion with your care-provider. Be a well-informed partner in your own care. -
Content Article
CPSI: Keeping seniors safe (15 May 2020)
Patient Safety Learning posted an article in Older people
The goal of this virtual discussion is to explore practical solutions for keeping seniors safe. The ideas are drawn from real life experiences noting how COVID-19 impacted seniors, their loved ones as well as healthcare workers and leaders. The focus of the discussion is on identifying safety risks together with practical solutions for seniors who live at home, in residences and long-term care facilities. Watch the webinar on demand and download the slides. -
Content ArticleFamily members are a vital part of the healthcare team and are often best positioned to recognize the sometimes subtle, yet very important changes in their loved one's condition that may indicate deterioration. You may not know WHAT is wrong, but you know something just isn't right. Empower yourself and your loved ones with the following information and resources from the Canadian Patient Safety Institute (CPSI). They will both help you recognize the signs of deteriorating patient condition, and effectively discuss your concerns with the healthcare provider.
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Content ArticleEmpower yourself with information and tools to help you ask good questions, connect with the right people, and learn as much as you can to keep you or a family member safe while receiving healthcare. The Canadian Patient Safety Institute (CPSI) have created a 'Questions Are the Answer' toolkit to help you effectively prepare for making decisions about medical treatment options by asking the right questions of your healthcare team. It considers topics for before, during, and after appointments, using past, present, and future medicines, medical tests, and surgeries.
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Content Article
CPSI: Five questions to ask about your medications
Patient Safety Learning posted an article in Medication
For patients who require multiple medications or who are transitioning between treatments, safety can become a concern. You or your loved one may be at risk of fragmented care, adverse drug reactions, and medication errors. To be an active partner in your health, you need the right information to use your medications safely. The Canadian Patient Safety Institute (CPSI) has teamed up with the Institute for Safe Medication Practices Canada, Patients for Patient Safety Canada, the Canadian Pharmacists Association, and the Canadian Society for Hospital Pharmacists to create a list of top questions to help patients and their caregivers have a conversation about medications with their healthcare provider. -
Content ArticlePatients who are actively involved in their health and health care tend to have better outcomes and care experiences and, in some cases, lower costs. Implementing patient and family engagement strategies has led to fewer hospital-acquired infections, reduced medical errors, reduced serious safety events, and increased patient satisfaction scores. After reviewing best practices and evidence-based strategies for increasing patient and family engagement in direct care settings, hospitals, health systems, the community, and through policy, the Task Force on Patient and Family Engagement developed and refined a set of 16 recommendations that will catalyse patient and family engagement and improve health and health care systems in North Carolina.
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Content ArticleStudies comprehensively assessing interventions to improve team communication and to engage patients and care partners in intensive care units are lacking. This study from Dykes et al. examines the effectiveness of a patient-centered care and engagement program in the medical ICU. They found implementation of a structured team communication and patient engagement program in the ICU was associated with a reduction in adverse events and improved patient and care partner satisfaction.
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Content ArticleThe US National Quality Forum (NQF) convened a multistakeholder committee to identify recommendations for the practical application of the Diagnostic Process and Outcomes domain of the 2017 Diagnostic Quality and Safety Measurement Framework, measuring and reducing diagnostic error, and measuring and improving patient safety. This report outlines the recommendations through a series of four Use Cases – missed subtle clinical findings (Use Case 1), communication failures (Use Case 2), information overload (Use Case 3), and dismissed patients (Use Case 4) – that depict resolutions to specific types of diagnostic errors, and broad-scope, comprehensive recommendations with applications to multiple populations and settings.
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Content ArticleLast week a letter signed by 435 GP practice staff on access to GP practices was published in The Times. The letter was drafted by a group of grass root GPs, in response to the recent misleading allegations that GPs have been “closed” during the pandemic. These headlines damage the reputation and morale of the workforce. Responsible media reporting is a patient safety issue, as those patients who believe this false rhetoric may not seek help for worrying symptoms. We have already seen reduced rates of cancer diagnosis during the pandemic by around 40%, along with reduced presentations of other major non-covid illnesses. Irresponsible media may also cause inappropriate use of emergency departments and the NHS 111 helpline, which adds further pressure on our secondary care colleagues at a critical time for the NHS. GPs Simon Hodes and Neena Jha discuss this further in this BMJ Opinion article.
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Content ArticleThe NHS is full of dedicated staff who, at a one-to-one level with patients, offer deeply personal and compassionate care. But too often the system as a whole seems institutionally deaf to the patient voice. This report from the Patient Experience Library explores the reasons for that. It shows how the NHS – at an institutional and cultural level – fails to take patient experience evidence seriously enough. It calls for a few simple and entirely feasible steps that would strengthen evidence-based practice and ensure that the patient voice is better heard.
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Content ArticleIn September 2018, we held our first Patient Safety conference at the King’s Fund in London. Over 100 healthcare leaders, clinicians, patient safety experts, politicians and patients and families attended from across the UK to listen to a packed and varied programme of leading experts in patient safety.
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Content ArticleIn this Patient Safety Movement Foundation webinar, Dr Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation, is joined by a multidisciplinary group of patient advocacy experts and clinicians to understand the various meanings of the term 'patient advocacy' and to evaluate how an empowered patient can improve healthcare delivery, experience, and outcomes for all involved. The group discuss the history and current state of patient advocacy, and propose recommendations regarding the extent to which various healthcare disciplines and patients and their families can improve patient advocacy.
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