Picker Institute Europe reviewed the quality of patient engagement in primary care, how to measure it, and developments in patient involvement in primary care.
Part of this paper considered three examples of notable practice in involving patients in the development of their general practice services. These were not selected because they were ‘typical’ but because they demonstrated, in some depth, a variety of approaches to patient involvement.
The first example looked at two health centres with patient forums. One forum was more formal, with designated officers and control of the ag