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News Article
GPs and hospitals will be required to share patient data under legislation to be announced in the king’s speech on Wednesday. Legislation to create a single patient record (SPR) for each person, which would be used across all healthcare providers, is part of a £10bn digitisation of the health service. The health secretary, Wes Streeting, said making the data accessible in one place would be a “gamechanger” that would save lives. The legislation aims to spare patients from constantly having to repeat their medical history when turning up at hospital or being discharged back to their GP. “As patients, there’s nothing more frustrating than having to repeat your medical history at every appointment,” Streeting said. “When paramedics arrive to heart attack and stroke patients, they can’t see the patients’ medical records, putting them in even greater danger. “For the first time ever, the single patient record will mean patients are given real control over their care through a single, secure and authoritative account of their data. “It will be a gamechanger that means NHS staff can see patients’ medical records, allowing them to deliver better care faster and more conveniently, and even saving lives.” Although some emergency information is already available – such as current medicines and known allergies – hospitals often cannot access the full medical history of a patient. GPs have to wait for letters, sent by email, from consultants to be informed of what happened to their patient in the hospital. Read full story Source: The Guardian, 10 May 2026 Related reading on the hub: The challenges of navigating the healthcare system- Posted
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News Article
Trust upgraded despite staff reports of discrimination and fear
Patient Safety Learning posted a news article in News
A large acute trust has had its leadership rating upgraded from “inadequate”, despite serious concerns, including allegations that a board member made “divisive and discriminatory remarks” about a Ramadan initiative. University Hospitals Sussex Foundation Trust’s “well led” rating has moved to “requires improvement” in a Care Quality Commission report published. It said the trust had made progress since 2023 when its leadership was rated “inadequate”, and that there was “strong commitment from staff” and “effective partnership working in some areas”. Inspectors said the trust’s leaders were “passionate”, with “a clear intent… to improve”. They “understand what is required” and “the priority now is to deliver improvements with pace and purpose”, the CQC said. However, the inspection report listed some serious reservations and concerns. It said leaders still needed “to strengthen action to ensure fair and inclusive working conditions for all staff groups”. Staff told inspectors who visited in July last year that a non-executive director – who was not identified to the CQC – did not support an initiative to provide Muslim staff with fruit and drinks to break their fast during Ramadan, and had made “divisive and discriminatory remarks”. Other staff reported “fear and toxicity”, with “poor behaviours” from directors. Read full story (paywalled) Source: HSJ, 8 May 2026- Posted
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- Organisational Performance
- Organisational culture
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News Article
Digital tool to analyse maternity data
Patient Safety Learning posted a news article in News
The NHS is introducing new clinical standards for maternity services in England, including the rollout of the Maternal Outcomes Signal System (MOSS), a digital tool designed to rapidly analyse routine maternity data and flag emerging safety concerns MOSS will enable maternity teams to spot potential safety issues requiring urgent attention, with findings published every six months to ensure trusts take action to reduce risks. The NHS has allocated up to £5 million to trusts this year to implement the maternal care bundle, which includes upgrading facilities with direct telephone lines for ambulance crews and new monitoring systems for pregnant women. The new standards, part of the NHS’s maternal care bundle, aim to reduce maternal deaths caused by conditions such as blood clots, strokes, cardiac disease, suicide, sepsis, obstetric haemorrhage, and pre-eclampsia, which account for 52% of maternal deaths. They include early risk assessments for venous thromboembolism, tailored care plans for women with epilepsy, and routine mental health assessments. Kate Brintworth, chief midwifery officer for England, said: “Every death during or after pregnancy is a tragedy, especially when differences in care may have changed the outcome. We still see symptoms of serious medical problems being missed, especially for Black and Asian women. By setting out these clinical standards and holding hospitals to account, we can significantly reduce avoidable deaths and prevent future tragedies.” Read full story Source: UK Authority, 1 May 2026- Posted
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Event
untilThis practical and engaging two-day course will explore how the SEIPS (Systems Engineering Initiative for Patient Safety) framework can be applied within health and care investigation and design to support safer, more effective systems and services. Whether you are involved in patient safety, investigation, quality improvement, service design or systems thinking, this course will provide valuable insight and practical tools to apply in your organisation. SEIPS in Health and Care Investigation and Design is an interactive two-day face-to-face course designed to introduce participants to practical systems-based investigation and design using the Systems Engineering Initiative for Patient Safety framework (SEIPS). Through collaborative workshops and realistic scenarios, learners will work alongside others to explore and analyse real-world incidents and system challenges commonly encountered across health and care settings. Participants will develop practical skills in identifying how people, environments, technologies, organisational factors, and workflows interact to influence safety, quality, and care outcomes. Delivered in a supportive learning environment, the course is facilitated by experienced faculty leading work across systems thinking, human factors, and safety investigation. Learners will have opportunities to discuss ideas, test approaches, and build confidence applying SEIPS methods through guided simulation and group-based activities. By the end of the course, participants will have developed a structured approach to investigating complex system issues and designing practical, system-focused improvements for health and care services. To find out more or book your place, please email: [email protected]- Posted
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Event
untilIn this fireside chat, Habib and Rachel will explore the root causes of health inequalities and why building trust with communities is essential to improving outcomes. Reflecting on lessons from the pandemic, they will consider what has changed—and what still needs to. The conversation will also look ahead to the growing role of AI in healthcare, alongside the important work of addressing bias in clinical trials, drawing on RHO’s work to create more inclusive and representative research. Chair: Rachel Power, Chief Executive, the Patients Association Professor Habib Naqvi MBE FFPH, Chief Executive, NHS Race and Health Observatory Register -
Event
untilUKAuthority’s flagship virtual conference returns in May 2026 to unite NHS, local government, social care and trusted suppliers around the practical delivery of integrated, neighbourhood based care. The NHS 10 year plan is now in its delivery phase, with new planning and commissioning frameworks that explicitly depend on partnership with local authorities and joined up data across health and social care. This conference is designed to support the people doing the work: adult social care, public health, NHS and ICB leaders, digital and transformation leaders, commissioners and information governance leads, and the innovators building capability on the ground. We will focus on the three end-to-end shifts: From hospital to community: what does 'neighbourhood health at pace' mean in practice, and how do integrated neighbourhood teams, intermediate care, reablement, virtual wards and housing linked pathways work as one system, not separate programmes? From analogue to digital: the NHS App is being positioned as a digital by default operating model for access, triage, planned care pathways and prevention. How do we make the digital front door work for citizens, professionals and carers, while avoiding digital exclusion and creating real capacity release rather than extra demand? From sickness to prevention: strategic commissioning is being reframed around linked, re identifiable person level data and neighbourhood level insight. How will systems target proactive support to the cohorts most likely to need it, and how do we measure impact in ways that are meaningful to both NHS and local government? And the enabling reality: Social care digitisation is accelerating, alongside work on the bridging Social Care Interoperability Platform. Meanwhile the Better Care Fund and shared records programmes are moving into cross organisational boundary sharing. What can be delivered credibly in 2026, and what must be put in place now to make single record ambitions achievable later? Join policy makers, technology leaders, and innovators driving the delivery of the NHS 10 year plan to deliver the three key, end-to-end shifts, and explore where AI, digital, data and technology has a vital role to play in the integration of health and social care. Register- Posted
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Content Article
The Patient Safety Incident Response Framework (PSIRF) replaced the Serious Incident Framework (SIF) and became the mandatory patient safety incident response framework for services provided under the NHS Standard Contract in England in Autumn 2023. With a move away from Root Cause Analysis (RCA) towards a systems-based approach, PSIRF is designed to enable timely and proportionate responses to patient safety incidents, using varied evidence-based methods to generate impactful learning, whilst also fostering openness and a culture of continuous improvement. This article from Browne Jacobson, a law firm, reviews nine published Prevention of Future Death (PFD) reports referencing PSIRF, identifies the key themes arising and considers their practical implications for healthcare providers preparing for inquests. ‘PSIRF’ themes from PFD reports: Inadequate incident reporting. Failure to appropriately ‘investigate’. Poor quality of learning response/investigation. Shortcomings in record-keeping and disclosure of documentation for inquests. Lack of evidence of organisational learning.- Posted
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Content Article
Making Families Count (MFC) held two listening events for families in November 2025, to give traumatically bereaved and seriously harmed families the chance to shape their priorities. Since then, MFC have established a Families Panel and held online meetings for families. This report summarises what MFC learnt from families.- Posted
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- Patient engagement
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News Article
‘Concerning’ levels of therapy still carried out by unaccredited staff
Patient Safety Learning posted a news article in News
Tens of thousands of therapy sessions are still being carried out by unaccredited practitioners in the NHS, data suggests – nearly four years after a deadline to stamp this out. The situation has been called “concerning” by a leading psychology body, who warned expansion of mental health care should “not come at the expense” of patient safety. The data relates to talking therapies in mental health care, such as cognitive behavioural therapy, typically delivered over a number of sessions. More than 40,600 out of 227,800 appointments – nearly a fifth - were carried out by a therapist who was not accredited or in training, according to the latest NHS England data for February this year. This information was unknown for nearly 300,000 more sessions. NHSE previously set a deadline for all counsellors delivering NHS-funded care to be accredited or in training by mid-2022. But Rebecca Light from the British Association for Behavioural and Cognitive Psychotherapies said: “It is concerning that a substantial number of interventions continue to be delivered by practitioners who are not yet registered or accredited.” The chief accreditation officer and registrar said: “As demand for mental health services continues to grow, it is vital that workforce expansion is matched by consistent standards across services. “Strengthening the use of accredited registers, alongside supporting practitioners to achieve and maintain accreditation, will help ensure that increased access to care does not come at the expense of quality or patient safety.” Read full story (paywalled) Source: HSJ, 7 March 2026 -
Content Article Comment
Using the structured judgement review method: A guide for reviewers (2016)
Patient Safety Learning commented on Claire Cox's article in Methodology and guidance: How to do an investigation
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Hi @Ruben Gavriliuc I see you are a PSMN member. There have been some conversations in the Patient Safety Management Network on SJRs which you might find helpful and you could also post your query in there too: Structured judgement reviews Unexpected deaths in patients known to Mental Health Services Example Structured Judgement Review feedback letter to families- Posted
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News Article
More babies are suffering life-threatening bleeding across the U.S. as parents skip a basic injection for their newborns with vaccine skepticism rampant in today’s world, and doctors are sounding the alarm about the rising trend. Medical experts say the decline in standard vitamin K injections for newborns is leading to preventable deaths and severe brain injuries. Data from a national study of more than 5 million births, published in the journal JAMA, found that the rate of infants not receiving the shot at birth reached 5% in 2024. This represents a 77% increase since 2017. In some hospital systems, such as St. Luke’s Health System in Idaho, refusal rates have more than doubled since the start of the pandemic, with one facility reporting that 20% of families opted out of the procedure. Medical records and autopsy reports reviewed by ProPublica show a recent string of infant deaths across several states, including Maryland, Alabama, Texas and Kentucky. Pathologists attributed these deaths to vitamin K deficiency bleeding, a condition where the blood cannot clot, causing internal haemorrhaging. Research shows that infants who do not receive the shot are 81 times more likely to develop late-onset bleeding than those who do. According to the Centers for Disease Control and Prevention, one in five babies who develop the condition will die. Read full story Source: The Independent, 6 May 2026- Posted
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Content Article
Despite advances in treatment, many patients with heart failure still experience delays in diagnosis, variation in care and avoidable hospital admissions. To support systems in addressing these challenges, the Health Innovation Network has developed a suite of practical guides designed to improve the heart failure pathway from early identification through to long-term management and end-of-life care. This resource set brings together two complementary guides: Heart Failure Blueprint for Healthcare Professionals A comprehensive overview of the optimal heart failure pathway, structured across seven stages from case finding and diagnosis to ongoing management and palliative care. It includes data, best practice examples, and innovations from across health systems to support pathway redesign. Improving the Heart Failure Pathway Through Quality Improvement: A How-To Guide A practical, step-by-step guide to help teams identify gaps, design solutions, and implement sustainable improvements using a structured quality improvement approach. These guides are designed to: Support earlier diagnosis and intervention. Improve coordination across primary, community and secondary care. Enable adoption of evidence-based treatments and innovations. Reduce avoidable admissions and improve patient outcomes. Provide a practical ‘playbook’ for local transformation. These resources are intended for multidisciplinary teams working across the pathway, including: Cardiologists, GPs and clinical leads. Nurses, pharmacists and allied health professionals. Service managers and commissioners. Quality improvement and transformation leads. The guides can be used flexibly: As a complete programme to redesign your pathway end-to-end. To target specific challenges such as diagnosis or optimisation. As a facilitation tool for workshops and system-wide collaboration. Used together, they provide both the what (the blueprint) and the how (the improvement approach) to support meaningful and sustainable change.- Posted
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- Heart disease
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News Article
GPs ‘force the elderly to book online in breach of NHS rules’
Patient Safety Learning posted a news article in News
GP surgeries are forcing elderly patients to book appointments online, against NHS rules, a survey suggests. As many as one in three people aged 75 or over surveyed by a charity said they were made to submit online forms to see a doctor. This is despite the GP contract requiring all practices to allow patients to book over the phone or in person if they prefer. The NHS says all practices should offer a range of booking methods. There is no evidence that any surgeries have been punished for not following the NHS rules. Critics warned that practices were operating with impunity and “should lose funding” if they were found to be flouting contract requirements. The results are part of a report by Re-engage, a charity fighting loneliness in old age, which said older people were being “dehumanised” and “excluded” by the digital-first approach. The charity’s report, Care On Hold, revealed findings from a survey of 926 older people based on their real-world experiences of accessing GP services. The authors warned that forcing elderly people to book online left them without healthcare appointments. The report also warned that some patients were instead getting help from emergency services, self-treating, or going untreated. Read full story (paywalled) Source: The Telegraph, 4 May 2026- Posted
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News Article
No. 10 sets new GP access target
Patient Safety Learning posted a news article in News
A new target for improving patients’ experience of making GP appointments is among three top NHS priorities identified by the prime minister for this year, HSJ has learned. Samantha Jones, permanent secretary at the Department of Health and Social Care, identified the three main objectives for 10 Downing Street for 2026-27 at a recent staff briefing. Two of them match existing commitments: For 70% of patients to be seen within 18 weeks for elective treatment by March 2027; and to begin delivering the “NHS Online” digital health service in 2027. However, the third is new: For at least 80% per cent of patients to report being satisfied with their experience of contacting their GP practice by March 2027. No target was set for this measure in last year’s medium term planning framework, nor in priorities for this year set out by NHS England last month – although it did call for a focus on urgent GP appointments. The measure comes from a monthly Office for National Statistics survey funded by NHSE. Performance has increased over the past 18 months – as most practices have upgraded phone and web booking systems – but the gains have slowed. Read full story (paywalled) Source: HSJ, 6 May 2026- Posted
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Content Article
NHS commissioning reforms repeatedly fail due to structural, financial and political barriers, raising doubts over whether latest changes can succeed. Drawing on Nigel Edwards’ analysis, this HSJ article highlights recurring problems, including overambitious scope, chronic skill and capacity gaps, information and power imbalances in favour of providers, repeated loss of institutional memory through reorganisation, misplaced financial risk, and political resistance to service change. While the new Strategic Commissioning Framework and the move to consolidated integrated care boards have sound principles, the author warns they will only succeed if there is genuine devolution to place level, clearer decision rights, a financial architecture that allows investment and savings to align, and an accepted, transparent approach to decommissioning services. -
Event
Promoting Learning, Safety, and Improvement in Surgical Teams Team Based Quality Reviews (TBQR) provide a structured, evidence-based approach to team learning in clinical practice. Building on existing processes such as morbidity and mortality (M&M) meetings and significant event analyses, TBQR supports whole-team reflection from the point of an event through to shared learning, meaningful actions, addressing unintended consequences and follow-up for improvement. This one-day course, developed in partnership with NHS Education Scotland, RCSEd and the GMC, equips healthcare professionals with the tools, frameworks, and strategies needed to embed TBQR into clinical practice. Participants will gain practical skills in implementation strategies, analysing events, identifying meaningful actions, and overcoming barriers—such as time, resources, and system alignment. Designed for colleagues leading or interested in safety reviews, or seeking to improve daily work practices, this course provides an opportunity to enhance the understanding, and application of Human Factors and Systems Thinking into practice. It explores how TBQR can be used not only to learn from harm, but also from success, innovation, and complexity in care delivery. This course provides delegates with an opportunity to join a wider network of professionals and learn from areas of good practice across the globe. By supporting collective learning and psychological safety, TBQR strengthens team performance, staff wellbeing, and organisational resilience, ultimately advancing safe, effective, and sustainable healthcare. Target audience: Surgeons and health care professionals leading safety reviews or team based review meetings, including mortality and morbidity meetings. Currently aimed at ST3 onwards but applications are encouraged from interested individuals. Register -
Event
Promoting Learning, Safety, and Improvement in Surgical Teams Team Based Quality Reviews (TBQR) provide a structured, evidence-based approach to team learning in clinical practice. Building on existing processes such as morbidity and mortality (M&M) meetings and significant event analyses, TBQR supports whole-team reflection from the point of an event through to shared learning, meaningful actions, addressing unintended consequences and follow-up for improvement. This one-day course, developed in partnership with NHS Education Scotland, RCSEd and the GMC, equips healthcare professionals with the tools, frameworks, and strategies needed to embed TBQR into clinical practice. Participants will gain practical skills in implementation strategies, analysing events, identifying meaningful actions, and overcoming barriers—such as time, resources, and system alignment. Designed for colleagues leading or interested in safety reviews, or seeking to improve daily work practices, this course provides an opportunity to enhance the understanding, and application of Human Factors and Systems Thinking into practice. It explores how TBQR can be used not only to learn from harm, but also from success, innovation, and complexity in care delivery. This course provides delegates with an opportunity to join a wider network of professionals and learn from areas of good practice across the globe. By supporting collective learning and psychological safety, TBQR strengthens team performance, staff wellbeing, and organisational resilience, ultimately advancing safe, effective, and sustainable healthcare. Target audience: Surgeons and health care professionals leading safety reviews or team based review meetings, including mortality and morbidity meetings. Currently aimed at ST3 onwards but applications are encouraged from interested individuals. Register -
News Article
NHSE locks down ‘open source’ code over Mythos AI fears
Patient Safety Learning posted a news article in News
NHS England is restricting access to open source code after researchers found the Mythos AI model could expose “pretty severe” vulnerabilities in commonly used software. NHSE issued guidance on 29 April stating that all open source repositories be made private by default by 11 May due to security concerns. HSJ understands the guidance was issued after NHS England was informed by a group of researchers with access to Mythos that the AI model could detect and expose vulnerabilities in open source software used across the NHS. However, one of the researchers who discovered the vulnerabilities said restricting access to open-source code “will not improve security”. Vlad-Stefan Harbuz is the executive director of the Software Stewardship Lab, a non-profit organisation that aims to protect open source technology by identifying threats and producing software and research to mitigate them. Mr Harbuz alerted NHSE after the Software Stewardship Lab was given advance access to the Mythos software and found vulnerabilities in open source NHS software. He said the vulnerabilities were “not unique to the NHS” but that “NHS services used by the public could be seriously affected” if they were exploited. Read full story (paywalled) Source: HSJ, 6 May 2026 -
Content Article
The concept of “patient power payments” was recently resurrected by Wes Streeting – but such a policy risks undermining clinical decision-making. Positioned as part of a wider push to strengthen patient voice, including within the new Women’s Health Strategy, the policy is intended to give patients greater influence over how care is assessed and how resources are allocated. However, although giving patients greater influence over provider payment could improve accountability, clinicians warn it may encourage defensive practice and place further strain on NHS services- Posted
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News Article
Epilepsy patients are living with the risk of having “life-threatening” seizures as drug supply problems are forcing some to skip their medication. There are hundreds of drugs, including those for epilepsy, blood pressure, blood thinning and some cancer medicines, that patients are finding harder to get hold of in England. For the 630,000 people with epilepsy living in the UK, these medicines help them safely live their lives and skipping a dose can have potentially deadly consequences. “It’s really scary to think that through no fault of my own, this could be the reason I don’t wake up in the morning,” Beth Baker-Carey told the Independent. The 28-year-old from Doncaster, who has suffered from seizures since she was two, once had ten seizures a day, but medication keeps her stable. Although medicine shortages are common, she explained it has worsened since the start of the war in Iran. The department of health and social care is aware of supply issues with some epilepsy medications, but has said these are not directly linked to the war. Ms Baker-Carey has been notified several times by pharmacies that they have no stock in recent months. “I’ve had to jump through hoops and go to different pharmacies to get medication,” she said. “A couple of times it has been quite late at night and I’ve not been able to get it. I’ve been told to just skip it for the night, which is not really wise for a person with epilepsy, skipping can be really dangerous and sometimes fatal." Read full story Source: The Independent, 6 May 2026 Further reading on the hub: Creon shortages: “It’s just another thing patients with cystic fibrosis could do without” Medication supply issues: Mast cell activation syndrome (MCAS)- Posted
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Event
10 Year Health Plan – one year on
Patient Safety Learning posted an event in Community Calendar
untilMore than a year on after its publication, the focus has shifted from ambition to action. What does it really look like to turn the plan into reality? What challenges have emerged, where have leaders found ways through and what does this early progress tell us about what comes next? At the centre of the plan are three shifts – moving care from hospitals to local communities, preventing illness not just treating it, and realising the potential of digital technology. But what do the shifts actually mean in practice for those working locally and a year on does it feel any different for staff, patients and communities? Join the King's Fund to take stock of progress a year on, explore what still needs to happen and look ahead to what will be possible if the ambitions of the 10 Year Health Plan are brought to life. Sessions will explore: what progress has been made a year on changes in the policy landscape over the past year what the shifts mean for the experience on the ground for staff, people and communities the tension leaders face between balancing delivering the plan and other priorities what the future of ‘patient power’ can and should look like how leaders can unlock their agency to drive change how local systems have been delivering the three shifts and how to take this further what is possible if the plan is fully realised. Register- Posted
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News Article
Rare pregnancy complication has put UK women into ‘emergency surgery’
Patient Safety Learning posted a news article in News
Women have had to undergo major emergency surgery, including a hysterectomy, when medical staff failed to detect they had a rare but potentially fatal complication of pregnancy. Scores of women have come forward to tell their stories of how they were affected by placenta accreta spectrum (PAS) since the launch in February of a campaign to raise awareness among NHS staff and mothers-to-be of the dangers it poses. One of them lost so much blood while giving birth that she has had to give up working as an NHS operating theatre nurse and suffers from PTSD. Another lost six litres of blood and blames her daughter’s cerebral palsy on the stroke the child had while hospital personnel were battling to save her life after an emergency caesarean section. Others have suffered permanent damage to their bladder or bowels. PAS is associated with a history of C-section birth while assisted fertility using in vitro fertilisation also increases the risk. It occurs when the placenta, which gives the foetus nutrients and oxygen, grows too deeply into the wall of the woman’s uterus and blocks some or all of the cervix. This makes the usual separation of the placenta from the uterus during birth difficult. One hundred women who are concerned about how medical teams dealt with their PAS have contacted Amisha and Nik Adhia, who set up the Action for Accreta campaign. The couple have collated the women’s experiences into a dossier of stories that vividly illustrate how often the condition goes undetected and the appalling physical consequences for those involved. The 100 cases reveal “a dangerous gap in maternity care” and “systemic failures” that should prompt UK hospitals to do much more to train staff how to spot and treat PAS once it is diagnosed, say campaigners. Politicians from all the main parties at Westminster are supporting their call for a major overhaul in how the NHS manages the condition. Read full story Source: The Guardian, 6 May 2026- Posted
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News Article
Black people in England twice as likely to suffer stroke as white counterparts
Patient Safety Learning posted a news article in News
People from black backgrounds in England are twice as likely to experience strokes as their white counterparts, while also being less likely to receive timely care, according to the largest study of its kind. The study, conducted by researchers at King’s College London and presented at the European Stroke Organisation conference, analysed 30 years of stroke incidents from the South London Stroke Register, one of the longest-running population-based stroke registers in the world. Within a population of 333,000 people, according to the analysis, 7,726 strokes occurred. And while stroke incidence fell by 34% between 1995-99 and 2010-14, the rate rose again by 13% between 2020 and 2024. The analysis also found that during this period where stroke incidents were on the rise, people from black African and Caribbean backgrounds were more than twice as likely to experience a stroke compared with their white counterparts. More specifically, stroke incidence was 131% higher in black African and 100% higher in black Caribbean populations in comparison with their white counterparts. People from black backgrounds are up to 47% more likely to have high blood pressure, and are also up to twice as likely to have diabetes than their white counterparts, even after adjusting for other risk factors including socioeconomic background. Dr Camila Pantoja-Ruiz, of King’s College London, the lead author of the study, said: “This trend may partly reflect the lasting impact of the Covid-19 pandemic, which reduced access to primary care, blood pressure monitoring and prescribing, particularly affecting black and deprived communities.” She added: “These patterns of increased stroke risk in these communities may also be influenced by broader factors, including racism, unconscious bias and socioeconomic circumstances, which can impact access to and quality of care." Read full story Source: The Guardian, 6 May 2026 -
News Article
Trusts see surge in AI-generated complaints
Patient Safety Learning posted a news article in News
Trusts’ complaints teams are facing a wave of AI-generated complaints letters which can run to dozens of pages, deploying inaccurate legal arguments and containing hallucinated information, HSJ has learned. Multiple senior NHS figures have told HSJ they are seeing a marked increase in formal complaints drafted with the help of large language models such as ChatGPT. The correspondence is becoming more legally complex, more detailed and harder to engage with than traditional patient complaint letters. One chief executive said the rise in AI-generated complaints was increasing the overall volume of complaints and putting a strain on complaints and patient advice and liaison service (PALS) teams. For example, AI tools are referencing and interpreting trust policies and the law with a precision that requires significantly more resource to address. James Biggin-Lamming, director of strategy and transformation at London North West Healthcare Trust, said doctors had received complaint letters “clearly using AI that has hallucinated treatment options patients then feel they have been denied”. He wrote on LinkedIn that this was impacting trust with patients and families, but was also draining for teams and “risks diverting time and energy from helping care for people”. Read full story (paywalled) Source: HSJ, 5 May 2026 -
News Article
Leaked review warns CDCs a ‘burden’ on trusts
Patient Safety Learning posted a news article in News
Community diagnostic centres could become a financial “burden” on providers without extra funding and changes to how tests are paid for, the programme’s architect has warned in an internal review obtained by HSJ. The NHS England review, led by Sir Mike Richards, follows ministers making community diagnostic centres a central plank of their elective recovery plan and mission to shift care into the community. The review concluded prices for some imaging tests are making significant amounts of CDC work loss-making – and says additional central funding over “multiple years” is required. It also called for CDCs to be rebranded and a major publicity campaign to address “low level[s] of awareness and understanding” among clinicians and the public about what they do. It also highlighted substantial digital challenges. The report declared the programme has “successfully” established 170 operational CDCs “delivering more than 20 million tests, primarily in new community settings”. But it also warned more funding and national directives are needed to “fully utilise” the centres. Read full story (paywalled) Source: HSJ, 5 May 2026- Posted
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