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Women’s heart health is a patient safety issue
Patient Safety Learning posted an article in Heart conditions
hub topic lead and retired psychotherapist, Risa Mallory, and Karen Padilla, the staff lead of the Women and Heart Network at Global Heart Hub, discuss women’s heart health inequities from both an individual advocate’s and advocacy organisation’s perspective. They explain why the conversation must move beyond awareness alone into actions.This blog is part of a series on noncommunicable diseases, in support of World Patient Safety Day 2026. For decades, heart disease has remained the leading cause of death among women, yet women continue to experience significant inequities in how heart disease is recognised, diagnosed, treated and managed. In addition to well-established risk factors, many women also face sex-specific and other under-recognised risk factors like premature menopause, gestational diabetes and hypertensive disorders of pregnancy, as well as psychosocial and environmental risk factors or socioeconomic deprivation. These inequities are often discussed as healthcare disparities, research gaps or issues of access. However, there is another lens through which we must view them: patient safety. Patient safety is commonly associated with medication errors, hospital-acquired infections or surgical complications. However, patient safety also encompasses harm that results from delayed diagnosis, missed symptoms, inadequate communication, fragmented care and healthcare systems that fail to meet the needs of specific populations. Women living with heart disease encounter these risks every day. Perspectives of an individual patient advocateFrom the perspective of an individual patient advocate, the consequences of these inequities are deeply personal. Many women describe years of unexplained symptoms before receiving an accurate diagnosis. Others recount being told their symptoms were caused by stress, anxiety, menopause or lifestyle factors when they were, in fact, experiencing serious cardiac conditions. Some women leave emergency departments without appropriate investigations. Others receive treatment only after their disease has progressed significantly. These experiences are not isolated incidents. They are recurring patterns that expose women to preventable harm. Women are more likely to experience unrecognised symptoms during a heart attack. Conditions such as spontaneous coronary artery dissection (SCAD), coronary microvascular dysfunction and myocardial infarction with non-obstructive coronary arteries (MINOCA) disproportionately affect women yet remain under-recognised in many clinical settings. When healthcare providers lack awareness of these conditions, the risk of missed or delayed diagnosis increases. For patients, every delay matters. A missed diagnosis is not simply an inconvenience. It can lead to worsening disease, avoidable hospitalisations, increased disability, psychological distress and, in some cases, death. When women are repeatedly required to advocate for themselves in order to be heard, believed or investigated appropriately, the burden of safety shifts from the healthcare system to the patient. No patient should have to become an expert in their health in order to receive safe care. Perspectives of a patient advocacy organisationFrom the perspective of a patient advocacy organisation, these individual experiences reveal broader systemic failures. Patient safety cannot be achieved when the evidence base itself has historically excluded women. For many years, cardiovascular research primarily focused on male participants, creating gaps in our understanding of how heart disease presents, progresses and responds to treatment in women. Women represented less than 39% of cardiovascular disease clinical trial participants between 2010-2017. This underrepresentation limits the potential for developing sex-specific strategies and recommendations. Although progress has been made, these knowledge gaps continue to influence clinical practice today. Healthcare systems also frequently rely on care pathways, educational materials and risk assessment tools that were not designed with women’s experiences in mind. The result is a mismatch between patient needs and the services available to support them. Health inequalities are further compounded by social determinants of health. Perspective of the international communityFrom the perspective of the international community of heart patients, inequalities in healthcare place an enormous social, economic and psychological burden on patients, their families and their caregivers, jeopardising their quality of life and, ultimately, their safety. Women who are racialised, Indigenous, living with disabilities, living in rural communities or experiencing socioeconomic disadvantage often face multiple layers of inequity. They may encounter barriers to specialist care, longer wait times, transportation challenges, financial constraints or communication obstacles that further increase their risk of poor outcomes. These factors do not merely influence health outcomes; they influence patient safety. A healthcare system that does not account for these realities creates conditions in which preventable harm becomes more likely. The transition from hospital to home provides a particularly important example. Many women report feeling unprepared following a cardiac event or hospitalisation. They may receive fragmented information, limited education about symptoms to monitor, unclear medication instructions or inadequate follow-up planning. For instance, registries show that the referral of women to cardiac rehabilitation is significantly lower, despite it being strongly recommended based on the highest quality evidence in the guidelines for the management of acute coronary syndromes. Without effective discharge processes and continuity of care, patients can experience avoidable complications, medication errors, emergency department visits and readmissions. Safe care extends beyond hospital walls. Patient safety depends on ensuring that patients and caregivers have the information, resources and support necessary to manage their health after discharge. When those supports are absent, risk increases. Addressing these inequities requires action at every level of the healthcare system. Healthcare organisations must invest in education that improves awareness of sex- and gender-specific aspects of cardiovascular disease. Research funders must continue to prioritise studies that generate evidence relevant to women. Clinical guidelines must reflect emerging knowledge about conditions that disproportionately affect women. Health systems must strengthen transitions of care and ensure patients receive clear, accessible information throughout their healthcare journey. Patients as partnersEqually important is the inclusion of patients as partners in designing solutions. Women with lived experience bring critical expertise about where systems fail and where opportunities for improvement exist. Their insights can help identify safety risks that may otherwise remain invisible to healthcare professionals and decision makers. Meaningful patient engagement is not a courtesy; it is an essential component of safer care. From both individual advocate’s and advocacy organization’s perspective, we have witnessed the power of patient voices to drive change. We have also witnessed the consequences when those voices are ignored. The conversation about women’s heart health must move beyond awareness alone. Awareness is important, but awareness without action does not prevent harm. We must recognise that health inequities in cardiovascular care are not only matters of fairness and access; they are patient safety issues that affect diagnosis, treatment, recovery, and survival. Every woman deserves to have her symptoms taken seriously. Every woman deserves timely diagnosis and evidence-based care. Every woman deserves a healthcare system designed to keep her safe.- Posted
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News Article
Another trust investigates snooping on attack victims
Patient Safety Learning posted a news article in News
An ambulance trust is now investigating whether staff snooped on Southport victim records, HSJ can reveal, intensifying calls for a national review into patient privacy. North West Ambulance Service did not inform patients or their families – nor take disciplinary action – after identifying potential breaches, according to internal NHS documents. It comes just weeks after another NHS trust was accused of attempting to cover up the inappropriate access of Southport victim records by dozens of staff, revealed by HSJ. NWAS said it was still investigating the cases, two years after the attack on a children’s dance class in which three young girls were killed and many other people injured. Chief executive Salman Desai told HSJ: “We have identified concerns about potential inappropriate access to patient records and are formally investigating the matter… “We will contact families and patients who may have been affected as our enquiries progress… We are deeply sorry for the concern and distress this may cause.” Read full story (paywalled) Source: HSJ, 14 July 2026- Posted
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This strategy, published on behalf of the National Quality Board, provides a new structured approach to making quality the organising principle for all NHS activity in England over the next decade. Its purpose is to ensure people receive high‑quality care consistently across all NHS-funded services. By doing so, it aims to: improve health outcomes improve patient satisfaction with NHS services reduce health inequalities. It applies system-wide, guiding national bodies, NHS leaders, the wider healthcare workforce and partners whose actions influence the quality of care in local communities. The Strategy uses a definition of high-quality care based on the three core domains of quality: Safety: reducing the risk of unintended or unexpected harm to patients arising from the provision of healthcare. Effectiveness : delivering evidence-based care that optimises the outcomes that matter to people using services. Experience: co-ordinated, compassionate and responsive care, delivered by staff who are skilled, supported and able to do their job well. It focuses on improving performance across all three of these domains. Key priorities identified by the strategy The Strategy sets initial focus on where clear standards and the application of proven approaches will deliver the greatest improvements in outcomes, equity and value, based on current evidence. It notes that these priorities are not static, stating that as progress is made and as risks, outcomes and population needs change, priorities will be reviewed and updated. Improving outcomes and reducing variation. Making sustained improvements in maternity and neonatal services. Maintaining patient safety across all settings. Improving experience of care and restoring trust. Reducing inequalities across all three quality domains. Monitoring clinical and population health outcomes, Drawing on the 10‑Year Health Plan and the Dash Review, this strategy sets out ten enablers that support quality improvement across the whole healthcare system: Clarifying who is responsible and accountable for quality at every level of the healthcare system. Setting clear priorities to improve the quality of care while adopting a transparent, co-ordinated and value-based approach. Strengthening leadership and management capability to create the right culture and conditions for improvement. Listening to and working with people and communities on what matters to them. Using data to manage quality, inform decisions and support accountability at all levels. Increasing transparency, making the NHS the world’s leading healthcare system for public access to information on care quality. Developing and embedding technology to underpin quality management and improvement. Aligning incentives and rewards with accessible, high-quality and productive care. Promoting innovation and research to support continuous improvement in both clinical care and how the NHS operates. Creating a more co-ordinated and improvement-focused approach to regulation.- Posted
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News Article
NHS England is set to equip patients at risk of deadly sepsis with wearable technology, aiming to prevent 1,000 deaths annually. This initiative forms part of a broader drive to enhance monitoring and treatment, with the health service targeting the prevention of thousands of sepsis-related fatalities by 2035. Sepsis, often triggered by a bacterial infection, presents with various symptoms. Adults may experience confusion, slurred speech, uncontrollable shivering, muscle pain, and breathing difficulties. The UK Sepsis Trust estimates that sepsis contributes to approximately 48,000 deaths in the UK each year, with a significant number of these cases considered preventable. The new NHS England strategy, announced on Tuesday, seeks to address this critical public health challenge. Its measures include giving wearable devices to people at risk of sepsis, such as watches or bracelets, or via tech on their mobile phone. This technology can keep track of blood pressure and heart rate, flagging if a person’s condition has deteriorated and they need to be tested for sepsis. Professor Ramani Moonesinghe, NHS England’s deputy medical director, said: “Every year, sepsis causes of tens of thousands of deaths, and leaves thousands more with long-term disabilities, so it’s vital the NHS has an ambitious plan to reduce this harm over the next decade. “Key to tackling sepsis is catching it early – the longer sepsis goes undetected the less chance a person has to survive or make a full recovery. “That’s why the NHS will be trialling new wearable devices that will allow people’s vital signs to be monitored at home, so that if they deteriorate, they can get tested and treated faster.” Read full story Source: The Independent, 14 July 2026 Related resources on the hub: Top picks: 13 resources about sepsis Spotting the signs of sepsis: a series of short videos- Posted
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News Article
‘Catastrophic outcomes’ threat from ‘inappropriate’ maternity tools
Patient Safety Learning posted a news article in News
Hospitals are persisting with using variable methods and tools to measure the growth of unborn babies, which experts say is leading to avoidable deaths, HSJ can reveal. Fetal growth restriction is a leading cause of stillbirth, and failure to detect it means maternity services are missing opportunities to intervene. However, HSJ research reveals significant fragmentation in the tools used and concerns about whether some are flawed. HSJ found that across 113 trusts with maternity services that provided information, eight different types of growth charts were used, including several with their own localised system. Some 14 trusts continue to use in some capacity a system called Intergrowth, despite NHS England warning in December that it is flawed for estimating fetal weight. A small number of providers persisted in using it for this purpose, and NHSE said it was “now seeking assurance” they had stopped. Recent maternity reviews by Baroness Valerie Amos and Donna Ockenden acknowledged concerns about growth charts, but did not shed light on the huge fragmentation in the tools used. Read full story (paywalled) Source: HSJ, 14 July 2026 -
News Article
‘Systemic failures’ contributed to teenager’s death
Patient Safety Learning posted a news article in News
Longstanding issues with leadership and clinical oversight across two trusts contributed to failures surrounding the death of a teenager, two independent reviews have found. Lucy Curtis, 17, died in hospital on 1 January 2024, five days after an incident of self-harm where she was found unresponsive at the Riverside Adolescent Unit at Blackberry Hill Hospital in Bristol. The hospital is run by Avon and Wiltshire Mental Health Partnership Trust. Lucy had previously been admitted “informally” to Wessex House General Adolescent Unit, which is run by Somerset Foundation Trust, after her mental health deteriorated in summer 2023, and had been discharged on 27 November. An inquest into her death finished on Friday. It found there were “multiple missed opportunities and failures” in Lucy’s care across both trusts, which “possibly” contributed to her death. Its judgment was critical of poor communication around Lucy’s discharge from Wessex House, and a delay in accepting her onto the caseload of the AWP child and adolescent service. It also criticised Riverside’s failure to adequately observe her, and problems with delivering emergency treatment when she was discovered by staff. In addition, an independent review published earlier this year, commissioned by the South West mental health provider collaborative and shared with HSJ, found “systemic failures across the care pathway”, which left Lucy “without timely, coordinated, and effective support at critical points”. Read full story (paywalled) Source: HSJ, 13 July 2026- Posted
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Content Article
Healthcare Quality Improvement Partnership (HQIP) Clinical Audit Awareness Week ran from 22-26 June 2026. Designed to celebrate the critical role of clinical audit and data-driven healthcare improvement, the campaign explored how insight becomes action across five themed days. Through a packed programme of events and awards, it showcased practical examples, innovation and collaborative projects. Find out more about what took place, with event recordings and slides on HQIP's website.- Posted
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We often hear from the Patient Safety Management Network that members are in interested in how others from different industries do things. In this hub top picks, we have pulled together useful websites on safety and investigations in other industries, including aviation, rail, nuclear and defence. Aviation safety Air Accidents Investigation Branch (AAIB) AAIB Reports Collection National Transportation Safety Board (NTSB) NTSB Aviation Accident Database ASRS - Aviation Safety Reporting System European Union Aviation Safety Agency (EASA) EASA Safety Publications Safety - International Civil Aviation Organization BEA Safety Hub - France Confidential Human Factors Incident Reporting Programme (CHIRP) SKYbrary Aviation Safety THE NIMROD REVIEW An independent review into the broader issues surrounding the loss of the RAF Nimrod MR2 Aircraft XV230 in Afghanistan in 2006 HC 1025 Aircraft Accident Report AAR 2/2023 - Sikorsky S-92A, G-MCGY Defence Defence Accident Investigation Branch (DAIB) Defence Safety Authority (DSA) Service Inquiries (SI) Ministry of Defence Service Inquiries Safety Assessment Principles (SAPs) - Office for Nuclear Regulation Guide to Service Inquiries Marine safety Marine Accident Investigation Branch International Maritime Organization Marine Safety Investigation Reports Nuclear industry safety International Atomic Energy Agency (IAEA) IAEA Safety Reports Series World Association of Nuclear Operators (WANO) The Public Inquiry into the Piper Alpha Disaster: Volume 1 Oil and gas and major accidents Energy institute Deepwater Horizon Investigation Report Rail safety Rail Safety and Standards Board (RSSB) Rail Accident Investigation Branch Reporting railway incidents - Office of Rail and Road Related reading See our Good practice from other industries category on the hub for more resources and reading. Do you have any safety resources from other industries that you have adapted to use in your organisation? We'd love to share them on the hub. Comment below (you'll need to be a hub member—sign up is free and easy to do) or email [email protected].- Posted
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Content Article
From 1 July 2026, following a recommendation by the Dash review of patient safety across health and care, NHS England will deliver some activities previously undertaken by the National Guardian’s Office (NGO). Trusts, primary care organisations, integrated care boards (ICBs) and independent providers will be taking on greater responsibility and accountability for embedding effective Freedom to Speak Up (FTSU) arrangements. More information is available in The future of Freedom to Speak Up publication. Guidance and support: Creating a safe speaking up environment: the role and responsibilities of healthcare leaders and commissioners Information for healthcare leaders to support their Freedom to Speak Up (FTSU) responsibilities Integrated care board and primary care FTSU arrangements Support for healthcare leaders, non-executive directors and trustees Information for FTSU guardians Information for FTSU stakeholders Information for independent healthcare providers (including hospices) Accessing the National Guardian’s Office website Privacy notice- Posted
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Sebastian Gonzalez, hub topic lead and learning disability lead nurse at Barts Health NHS Trust, reflects on the lack of progress made in reducing health inequalities for people with a learning disability despite a number of reports and recommendations over the last few years. He highlights the new reasonable adjustment digital flag that is being implemented across the NHS, which allows the sharing of detailed information across the healthcare system about the reasonable adjustments individuals require. Sebastian asks you to explore what your organisation is doing to implement the reasonable adjustment digital flag to help identify and support patients with a learning disability. Since the publication of the Confidential Inquiry into Premature Deaths of People with Learning Disabilities (CIPOLD),[1] we have been aware of the profound health inequalities across the country. Currently, it is estimated that 1.5 million people with a learning disability live in the UK,[2] and more recent data show that, on average, adults with a learning disability die 19.5 years earlier than the general population and that 40.2% of their deaths are considered avoidable.[3] The National Confidential Enquiry into Patient Outcome and Death report The National Confidential Enquiry into Patient Outcome and Death (NCEPOD) is a UK based charity that reviews the quality of healthcare in order to improve patient safety and outcomes. In 2026 they published a study report: Learning Together: A Review of the Quality of Care Provided to Adults with a Learning Disability When Admitted to Hospital Acutely Unwell (NCEPOD).[4] More than a decade after CIPOLD first exposed the health inequalities experienced by people with a learning disability, the findings of this report demonstrate that significant challenges remain and that further action is needed to improve patient safety and healthcare outcomes. The study focused on adults aged 18 years and over with a learning disability who were admitted to hospital as an emergency between 1 July and 30 September 2024. Data were gathered from a range of sources, including clinician questionnaires, primary care questionnaires, organisational questionnaires, surveys completed by healthcare professionals, patients and carers, and detailed reviews of patient case notes. Key findings: Incorrect use of the terms learning disability and learning difficulty. Underuse of flagging and alert systems. Failure to consistently implement reasonable adjustments. Poor adherence to the Mental Capacity Act. Limited involvement of people with a learning disability in their own care decisions. Unequal access to specialist learning disability services. A focus on flagging and alert systems The study found that hospital services often failed to accurately identify and flag people with a learning disability. One of the key expectations introduced in 2018 through the Learning Disability Improvement Standards for NHS Trusts was that organisations should have mechanisms in place to identify and flag patients with a learning disability, autism, or both, from the point of admission through to discharge. Yet, the report highlighted that while 89.7% of the organisations reported having flagging or alert systems in place, only 52.2% of patients had these alerts. The issues were compounded by the incorrect use of the term learning difficulty, an issue well known to people with a learning disability and those that support them.[5] Furthermore, the report identified a key link between the use of flags and the provision of reasonable adjustments, highlighting how adjustments were more likely to be made when patients had been accurately identified and flagged. Moving forward Throughout the years, several reports have provided evidence of the poorer outcomes experienced by people with a learning disability and have made recommendations on how to improve their care. Despite this, it remains clear that there is still a long way to go in reducing the health inequalities experienced by this patient group. While the process of identifying and flagging patients may seem administrative in nature, it represents an essential patient safety mechanism that helps ensure individuals receive healthcare that is reasonably adjusted to meet their needs. In addition, an effective flagging system enables organisations to monitor outcomes closely, including incidents involving this group of patients. This, in turn, can support more effective service planning and ultimately contribute to improved patient outcomes. The reasonable adjustment digital flag[6] being implemented across the NHS represents an opportunity to go beyond simply identifying and flagging patients. Not only does it allow for detailed information about the reasonable adjustments individuals require, but it also promotes the sharing of this information across the healthcare system. If your role involves improving patient safety, consider exploring what your organisation is doing to implement the reasonable adjustment digital flag, and how it identifies patients with a learning disability and ensures they receive the support they need. Small changes in these areas have the potential to make a significant difference to patient experience and outcomes. References Heslop P, et al. Confidential Inquiry into premature deaths of people with learning disabilities (CIPOLD) Final report. Norah Fry Research Centre, 2013. Mencap. Learning Disability Research and Statistics. Last accessed 5 July 2026. White SA, et al. LeDeR Annual Report Learning from Lives and Deaths: People with a Learning Disability and Autistic People. The Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London. Last update June 2026. Tavaré A. Learning Together A review of the quality of care provided to adults with a learning disability when admitted to hospital acutely unwell. NCEPOD, 2026. Mencap. Learning Difficulties: Types, Causes and Symptoms. Last accessed 5 July 2026). NHS England. The reasonable adjustment digital flag action checklist: what you need to do to achieve compliance. 25 March 2024.- Posted
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Reading these experiences, one thing really stands out: people often aren’t upset just because a treatment didn’t go to plan, they’re upset because they felt dismissed when they raised concerns afterwards. Whether treatment is through the NHS or privately, patients deserve clear explanations about the expected benefits, possible risks, and what the plan is if something doesn’t feel right. A second opinion can make a huge difference, especially if your bite feels different, you develop jaw pain, or your symptoms are being brushed aside. A practice that takes the time to explain options without pressure can help you make informed decisions rather than feeling rushed into more treatment. That’s one reason that some dental practices emphasise discussing treatment choices, long-term oral health and maintaining ongoing patient relationships instead of rushing appointments. No dental or orthodontic treatment can guarantee a perfect outcome, but good communication, proper follow-up and taking a patient's concerns seriously should never be optional. Everyone deserves to be heard, particularly when new symptoms appear during or after treatment. - Yesterday
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Content Article
In a LinkedIn article, Roger Kline highlights the significance of the EHRC’s 2024 Sexual harassment and harassment at work: technical guidance. It rightly emphasises the proactive, preventative duty on employers to prevent sexual harassment. But it goes further and sets out how legislation now applies (with one exception) to any form of harassment linked to most protected characteristics. Its emphasis is in sharp contrast to the emphasis on supporting individuals to make that characterise much work on equality. The NHS England policy rightly states at para 1.2. “The new Worker Protection (Amendment of Equality Act 2010) Act 2023 creates a duty on employers to take reasonable steps to prevent sexual harassment in the workplace”. However, in Roger's view, it does not sufficiently emphasise the central importance of the anticipatory requirement on employers.- Posted
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In this King's Fund article, Danielle Jefferies explores the link between delayed discharges and corridor care, the growing financial cost of both and why action beyond hospital walls will be essential if we are serious about reducing pressure on hospitals. Further reading on the hub: The crisis of corridor care in the NHS: patient safety concerns and incident reporting Corridor care guidance needs to move beyond what “should” happen and grapple honestly with why it isn’t Corridor care: are the health and safety risks being addressed?- Posted
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NHS Resolution: Annual Report & Accounts 2025/26 (9 July 2026)
Mark Hughes posted an article in NHS Resolution
NHS Resolution is an arm’s length body of the Department of Health and Social Care. It provides expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. It handles negligence claims on behalf of NHS organisations and independent sector providers of NHS care. Their annual report and accounts for 2025/26 reflects on the first year of their three-year strategy, Resolution Through Collaboration, providing an overview of the work of NHS Resolution over this period. Key points highlighted in this report include: There has been in increase in new clinical claims received, which totalled 15,236 in 2025/26 (up from 14,428 claims in 2024/25). 84% of clinical claims were kept out of formal court proceedings, providing earlier resolution for patients and healthcare staff, and saving costs. £3.2 billion was paid out in 2025/26 for compensation and associated costs on all of NHS Resolution’s clinical schemes (up from £3.1 billion in 2024/2025 and £2.8 billion in 2023/24). 40% (£1.3bn) of the total clinical negligence payments (£3.2bn) in 2025/26 related to maternity. This is a reduction from 42% in 2024/25. The estimated total cost of harm incurred in 2025/26 was £4.8 billion. The majority of this related to the main clinical scheme, the Clinical Negligence Scheme for Trusts, which was £4.5 billion. NHS Resolution’s provision for future liabilities as of 31 March 2026 was £60.3 billion.- Posted
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News Article
More than 2,700 people may have died from heat-related causes in England and Wales during the exceptionally hot weather in May and June, experts' estimates suggest. The figure, from a team at Imperial College London, the Met Office and the London School of Hygiene and Tropical Medicine, is based on what's known about the dangers of extreme heat. Most deaths will have occurred in the June heatwave, they say - the warmest June on record in England, when temperatures hit 37.7C (99.9F) at Lingwood, Norfolk, smashing the previous high of 35.6C set in 1957. A rare red heat alert, external was issued for parts of England and Wales at the time, warning even healthy people of the significant risk to life. Many UK homes are not built to cope, leaving people vulnerable to prolonged, high temperatures. Heat puts immense physical strain on the body, made worse if you are dehydrated, with the heart pumping harder and faster to cool you off. Babies and older people are among those most at risk of harm, as well as those with existing health conditions. It can lead to more heart attacks, strokes and other potentially fatal emergencies. Intense heat can affect anyone, including fit and healthy people, and is dubbed a 'silent killer' because early symptoms are easily overlooked. And when the hot air is very wet or humid, like it was in June, it's more difficult for the body to cool down through sweating. Prof Fredi Otto, an expert in climate science at Imperial who was involved in the research, told the BBC's Today Programme: "Don't underestimate the risks. Just because you're fit and healthy, you're not safe." Read full story Source: BBC News, 13 July 2026- Posted
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News Article
As he speaks, there’s fear in Grant McPherson’s eyes. “You won’t make me go back, Dad. Horrible. Nasty. They hurt me dad. Stay here.” Grant, 48, is in the living room of the specially adapted house he shares with his father Leonard McPherson in Wolverhampton. He has cerebral palsy, sight impairment, epilepsy, a learning disability and uses a wheelchair due to paralysis following a spinal operation as a child. Grant and his father are happy. But they have endured years of heartache in their bid to be reunited at their family home. Leonard is one of hundreds of people across the country who have faced ongoing battles to advocate for their vulnerable loved ones in care after raising concerns about their treatment. During five years trapped in council-sponsored accommodation, Leonard says Grant suffered physically and mentally. Among the roll call of injuries, Grant suffered a severely broken leg, contracted two life threatening infections and was burnt twice – the second time so severely that he spent three months in hospital. But, as Grant was moved between different council care, it was his father Leonard who was put under scrutiny when he asked to remove Grant from care and take him home instead. Incredibly, Leonard was also gagged with legal orders, meaning he could not talk publicly about his struggle to bring his son home. Leonard was on the cusp of being restricted to seeing Grant for just one hour a week – an issue the government has now vowed to crack down on – when a judge finally agreed that Grant could return home to live with his father. This is not an isolated case, with concerns raised nationally about draconian conditions placed on parents and guardians, preventing them from advocating for their children, with restrictions often put on visiting rights. Earlier this year, the government vowed to crack down on care companies and councils that ban families from visiting vulnerable relatives and promised to improve visitation rights. The chief inspector of the Care Quality Commission, the independent regulator of health and social care in England, also admitted that care companies who look after people with learning disabilities need to be inspected “more consistently and more regularly”. Read full story Source: The Independent, 11 July 2026- Posted
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News Article
Ten ICBs accused of blocking access to private care
Patient Safety Learning posted a news article in News
Private providers have accused 10 integrated care boards of blocking access to eye care, which they argue is redirecting tens of thousands of patients to A&E and GPs. Providers Newmedica and Specsavers identified 10 ICBs as decommissioning services, setting minimum waits, and capping referrals. The restrictions will lead to additional pressure on accident and emergency departments, GPs and other services, they argued in evidence submitted to the Parliamentary committee considering the Health Bill. The ICBs told HSJ they aimed to balance “patient need, clinical safety, waiting times, value for money and the fair use of public resources” – and argued NHS-provided alternatives were available. Newmedica said Leicester, Leicestershire and Rutland ICB had used an “indicative activity plan” to cut activity in its elective ophthalmology service by more than half year-on-year. Meanwhile, Specsavers’ submission also identified Coventry, Sussex and Leeds as having either withdrawn or restricted community urgent eye care. The high-street chain said in each of these areas, tens of thousands of patients were “now diverted to A&E or GPs”. In addition, it said Hampshire and Isle of Wight ICB had moved community glaucoma schemes back into hospitals and planned to cancel community eye care when its contract expires this year, with GPs and pharmacies to carry out the work. Specsavers said the ICBs had restricted access to services to “save money”, but these would not be realised because they will “simply reappear as a trust overspend against its block contract for urgent and emergency care”. Read full story (paywalled) Source: HSJ, 13 July 2026- Posted
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Content Article
I have spent almost three years as an NHS stop smoking advisor in Luton. A client called me five days after removing her nicotine patch due to a skin reaction. She had started smoking again. She was distressed and convinced she had failed. The answer to her question took me thirty seconds. She could have had it five days earlier if there had been anywhere to turn at the moment she needed it. That moment made me ask whether technology could do what the NHS structurally cannot. Provide trusted, clinically grounded support at any hour, in any language, in the moments when relapse is most likely to happen. So, I developed an AI-powered stop smoking support tool. This blog is about what building this innovative product taught me about patient safety. The gap that innovation has to fill Relapse in smoking cessation does not usually happen because someone stops wanting to quit. It happens in unguarded moments between appointments. At 11pm on a Saturday. After a stressful day at work. When something goes wrong with nicotine replacement therapy (NRT) and there is nobody to call. That structural gap is not a failure of the NHS. It is a limitation of what any appointment-based service can provide. Innovation exists to fill gaps that existing systems cannot reach. This was mine to fill. The innovation I built alongside my NHS role While continuing in my NHS role, I built an AI-powered stop smoking support platform delivered through WhatsApp. The choice of WhatsApp was deliberate. No app download is required. It works on any smartphone and is available in six languages. In Luton, where significant communities speak Urdu, Bengali, Arabic, Polish and Romanian as their first language, removing every possible barrier to access was a patient safety decision as much as a design one. The platform provides real-time nicotine craving support, NRT guidance, behavioural nudges, relapse prevention messaging and proactive check-ins. Every response is grounded in verified NHS clinical guidance using a technique called retrieval augmented generation, meaning the AI draws from a curated clinical knowledge base rather than generating health information from general training data. The innovation is not the technology itself. The technology exists. The innovation is applying it to a specific, underserved clinical gap with genuine patient safety discipline built in from the beginning. Why patient safety had to come before innovation Before I wrote a single line of code, I had to answer an uncomfortable question. What could go wrong if this AI got something wrong? In a stop smoking context the risks are real and specific. A pregnant client might ask about NRT safety. Someone in mental health crisis might reach out through the tool. A user might receive confident sounding information that is clinically incorrect. These were not hypothetical concerns. They were situations I had encountered as a human advisor. I completed a full clinical hazard log covering fifteen clinical and technical risks before the platform went live. I built human escalation logic as the first feature not the last. When the AI detects language suggesting crisis, risk or a clinical situation beyond its scope, it immediately directs the user to their advisor, a crisis line or emergency services. The innovation only works if the safety net is stronger than the gap it is trying to fill. The innovation lesson I learned from getting it wrong My first multilingual responses were translations of English text rather than naturally generated responses in each language. They were grammatically correct but culturally flat and in some cases confusing. For communities in Luton where English is not the first language this was a patient safety issue not just a usability one. A client who misunderstands health information because the language feels unnatural may make the wrong decision at a critical moment. I rebuilt the language handling so the AI generates responses directly in each language as a native speaker would write them rather than translating from English. Sometimes the most important innovations are not the ones you planned. They are the ones you discover by getting something wrong. What this innovation does not yet know I am currently preparing the AI-powered stop smoking support tool for a pilot with NHS stop smoking services in Luton in partnership with University of Bedfordshire and Luton Borough Council Public Health. The evaluation will compare quit rates against NICE benchmarks and traditional support methods. But I want to be honest about what this innovation does not yet know. Whether AI can fully replicate the human connection that makes stop smoking support effective. How clients with complex needs will interact with the tool in real-world conditions. What risks will emerge in practice that did not appear in design. Innovation in health is not finished when the technology works. It is finished when the evidence says it is safe, effective and reaching the people it was built for. We are not there yet. The pilot is where that work begins. Opinions expressed in blogs and other content are those of the author. Patient Safety Learning welcomes sharing content and opinions that promotes safer patient care and for the reduction of avoidable harm. The views expressed on the hub however do not necessarily represent Patient Safety Learning's views or values. References to a specific product or service does not imply a recommendation or endorsement.- Posted
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News Article
Women put at ‘unacceptable’ risk by ‘deviating’ service
Patient Safety Learning posted a news article in News
Pregnant women were put at “unacceptable risk” by a service which was “deviat[ing] from guidelines”, had poor “surgical competency”, and was over-reliant on a single consultant at “significant risk of burnout”. Independent experts identified an “overuse” of a surgical procedure, a lack of guidance around scans, and risks posed by a single consultant running high-risk perinatal care at Blackpool Teaching Hospitals Foundation Trust. NHS England requested a review of the trust’s fetal medicine service early last year following a spate of rapid reviews raising concerns about ultrasounds and preterm clinical pathways. HSJ has now obtained a copy of the 2025 report, which was led by Birmingham Women’s Hospital consultant Leo Gurney, via a Freedom of Information request. It said: “There was evidence of unacceptable patient risk within the preterm birth prevention service, particularly concerning cervical cerclage insertion, with deviations from guidelines and a lack of senior oversight and adherence to multi-disciplinary team processes.” The review said there appeared to be an “overuse” of cervical stitches – which are meant to be used to prevent premature labour where it is a risk – that could “contribute to high surgical complexity”. Other risks from the procedure include infection or the potential to induce labour. Read full story (paywalled) Source: HSJ, 10 July 2026 -
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Wound Healing Forum 2026
Sam posted an event in Community Calendar
Public Policy Project (PPP)’s fourth annual Wound Healing Forum will convene clinical experts, system leaders and industry partners for the sector’s preeminent arena co-creating policy thinking, championing innovation and driving systemic change for patients. The growth and engagement of our audience has allowed expansion the offering at the Forum, with two dedicated tracks in addition to plenary keynote sessions. In 2026, it will offer for a greater diversity of nuanced discussions, with attendees able to curate their experience and contributors freed to get into the critical minutia. The Theatres This year’s forum will feature two full-day theatres; System Innovations and Policy Movements, offering an expanded programme of discussions spanning system transformation, emerging policy priorities, and practical strategies to enhance wound care delivery and outcomes. System Innovations Theatre: Sessions in the System Innovations theatre will explore the latest approaches to transforming wound care delivery across the UK. Focused on service redesign, person-centred care models, and the adoption of new technologies, practices and ways of working. Sessions will highlight practical examples of innovation in action, showcasing how teams are improving efficiency, reducing variation, and enhancing patient outcomes through system-wide change. Topics include: Judicious use of AI in wound care Patients as true co-creators of good care The potential in strategic tissue viability Moving from repetition and resistance, to regeneration and resolution. Policy Movements Theatre: Sessions in the Policy Movements theatre will examine the evolving policy landscape shaping wound care across the UK. Examining how NHS reforms create opportunities and challenges, understanding impacts of regulatory developments, and finding in-roads to effect policy directions. Topics include: Pain as policy priority Ceasing the window of political opportunity Speaking across disciplines and interests Workforce planning now and for the future Register -
News Article
GP access improving as more go online
Patient Safety Learning posted a news article in News
The share of patients reporting a good experience when contacting their GP practice has increased for the second year running, while the number going online has increased, new figures show. However, the annual GP patient survey – contrary to other research – suggested many more are still relying on the phone rather than websites or the NHS App. Results published on Thursday of the large national survey found 72.6% of respondents said their experience of contacting their practice was “very good” or “fairly good” – up from 69.6% in 2025. The survey question was revised in 2024 from asking about “making an appointment” to “contacting your GP practice”. The survey, carried out by Ipsos for NHS England, ran between January and April, with more than 650,000 respondents from a random sample of those who use GP services. 54% per cent said they had used the phone to contact their practice on their most recent attempt – down steeply from 62% in 2025 and 68 per cent in 2024. Meanwhile, 31% had used the GP practice’s website or the NHS App, up from 22% in 2025 and 17% in 2024. Read full story (paywalled) Source: HSJ, 9 July 2026- Posted
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Content Article
A new paper from NIHR RSET, in collaboration with Sands, describes the experiences of different families of advocacy support in maternity and neonatal services. Based on conversations with 34 families, the findings suggest that independent advocacy could help ensure that families are listened to, heard and supported following an adverse outcome.- Posted
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Community Post
A request for compensation or even the prospect of litigation should not automatically bring the complaints process to a halt. In many cases, the complaint investigation serves a different purpose to legal proceedings by identifying what happened, addressing any failings and demonstrating openness. Keeping those processes separate, while ensuring the investigation does not prejudice any legal case, is often the most balanced approach. It can also help reassure boards that continuing a fair and well-documented complaints investigation is about good governance and organisational learning, not admitting liability. Ultimately, a thorough complaints process can benefit both the organisation and the person raising the concerns, regardless of whether legal proceedings follow.- Posted
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News Article
Shift out of hospitals must be ‘realistic’, warn doctors
Patient Safety Learning posted a news article in News
A royal college has added to concerns that a shift in NHS funding to expand “neighbourhood” care risks undermining “safe, sustainable hospital services”. The Royal College of Physicians issued its statement in response to a HSJ interview with Shane DeGaris, chief executive of Barts Health Trust, who warned against “top slicing” acute budgets for neighbourhood schemes when “the work still comes to hospitals”. The RCP said that while it supports the potential to move services closer to home, “it must be underpinned by adequate investment, workforce capacity and clear plans to maintain safe hospital services during the transition”. Shifting care out of hospitals without the right infrastructure, specialist input and capacity in community services “risks increasing pressure elsewhere in the NHS, rather than delivering the integrated, patient-centred care that patients need”, it argued. The Department of Health and Social Care has previously said it is up to integrated care boards to shape service transformation in their area. RCP’s clinical vice president Hilary Williams said: “The key challenge is not whether we shift care closer to home, but how we do it. Any transfer of funding or workforce must be accompanied by realistic transition arrangements, investment in community capacity, interoperable digital systems and a clear plan for maintaining safe acute care.” -
News Article
Lampard Inquiry: Concerns raised before death were not acted on
Patient Safety Learning posted a news article in News
A manager at the mental health trust at the centre of a public inquiry has said concerns she raised before the death of a patient were not acted on. Chloe Cawston was giving evidence to the Lampard Inquiry, which is examining the deaths of more than 2,000 patients who received care from mental health services in Essex between 2000 and the end of 2023. Cawston was a ward manager at Basildon Mental Health Unit when 28-year-old Bethany Lilley died in January 2019. The inquiry heard she had raised concerns about patient transfer procedures before and after Bethany's death. Asked whether any action had been taken before she died, Cawston replied: "Not that I can recall." Bethany was found unresponsive after being transferred to Basildon. The inquiry heard the ward did not receive all the relevant paperwork or case notes and there was not an appropriate handover between hospitals. Cawston told the inquiry she had been a registered mental health nurse since 2011 and became a ward manager at Basildon in 2018. During her evidence, she also accepted there had not always been enough beds for people in mental health crisis. "Nationally there's been a shortage of mental health beds," she said. She told the inquiry that if no bed was available, a plan would be put in place for a patient to attend A&E if they needed immediate help. Cawston said if someone left A&E before a bed became available, staff would try to contact them and alert police if necessary. Asked about ward culture, she said staff falling asleep at work had been "a feature throughout her whole career", although it was less common now. She also accepted that risk assessments before patients went on leave had not always been carried out properly. Read full story Source: BBC News, 10 July 2026- Posted
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