important issues, my reflections on issues that need more exploration:
1. building back trust after harm events-one challenge-screen people for that challenge
2. safety netting and red flag issues so important with serious, changeable and particularly terminal conditions
3. how to recognise the power differential recognising the expertise patients and family carers may have in their wishes, values, condition, management issues around condition from past experiences, and then respecting and addressing. one of many aspects of shared decision making
4. transitions in and out of hospital-good communications so important but fiendishly complex from beginning to end