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This one day masterclass will focus on a toolkit to allow organisations to use patient experience and incident to improve patient safety. The Toolkit uses 3 phases: planning, implementation and review. The Francis Report showed that the NHS had stopped listening to the needs of its users. Patient experience is still an underutilised tool in the armoury of a healthcare organisation and commissioners. The toolkit uses the priorities of the Francis Report to improve patient experience and patient safety. These include putting patients first, openness, candour, accountability, complaints handling, culture of caring and compassionate leadership. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/patient-experience-and-learning-from-incidents-to-improve-safety or email aman@hc-uk.org.uk. hub members receive a 20% discount. Email info@pslhub.org for discount code.

NHS waiting lists are at record levels with 6 million people currently awaiting treatment, and the potential for this figure to reach 14 million over the coming years. With people waiting longer for treatment, the need to develop integrated perioperative pathways that better support patients through their surgical journey has never been greater. During the pandemic, hospitals turned to digital technology to remotely support patients before, during and after surgery – helping to improve both the patient experience, and the quality of care. It is now evident that these tools will play an increasingly important role in supporting the delivery of efficient, sustainable and patient-centred surgical pathways. In this free webinar a panel of NHS and industry experts will discuss: How digital perioperative care can help tackle the elective backlog, improve efficiency & support patients. Best practice for procuring, designing and integrating technology across the surgical pathway. Collaborative partnerships and the future of perioperative care. Register

This Westminster Health Forum conference will discuss the next steps for diagnosis, treatment and management of conditions that cause chronic pain, and the priorities for supporting people living with its effects. Delegates will examine the development of integrated healthcare in local communities and developing best practice for delivering patient-centred care - as well as the support required for the health workforce to deliver quality care and pain management for patients. It will be an opportunity to evaluate the recent updates to NICE’s guidance for chronic pain management, and the development of integrated care systems in the context of the Health and Care Bill. There will also be discussion on alternative approaches to chronic pain management including psychological therapies, social prescribing and complementary medicine, with NICE commencing medical cannabis clinical trials for people with chronic pain. Overall, areas for discussion include priorities and next steps for: long-term management of chronic pain conditions improving diagnosis and treatment of chronic pain, and developing person-centred community care widening awareness and understanding of chronic pain conditions understanding risk factors for developing chronic pain conditions, and approaches to prevention supporting the wellbeing of people living with chronic pain, and improving access to mental health services new, diverse treatment programmes for sufferers of chronic pain regulation and guidance for new treatments for chronic pain. Register

Following the publication of the NHS England and NHS Improvement’s ‘Framework for involving patients in patient safety’, NHSE&I has designed a brand new collaborative to support organisations to fulfil the framework implementation. The NHS Patient Safety Strategy includes the ambition for all safety-related clinical governance committees (or equivalents) in NHS organisations to include two Patient Safety Partners by June 2022, and for them to have received the required training by June 2023. Based around a Breakthrough Series Collaborative model, there will be four learning sessions per year (1 per quarter), followed by an action phase, giving you the opportunity to take the learning back to your organisation and implement. This programme will support you to lead, recruit, govern and train both Patient Safety Partners and wider experience networks. Find out how to register for this programme

This masterclass will cover the new guidance and provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide advice on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication. Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending. See flyer attached below: Implementing the Duty of Candour with Empathy generic leaflet.pdf For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/duty-of-candour or click on the title above or email kate@hc-uk.org.uk hub members receive a 20% discount. Email info@pslhub.org for a discount code.

This Masterclass is aimed at consultants and will be led by Dr Marcy Rosenbaum, Professor of Family Medicine and Faculty Development Consultant, Office of Consultation and Research in Medical Education, University of Iowa. Marcy is an expert in the skills that make difficult healthcare conversations easier, has published widely on the topic and is world renowned in training clinicians to use these skills effectively. The Masterclass will involve skills rehearsal with simulated patients and families. It provides consultants with an opportunity to refresh their expertise an to learn about the specific skills being taught to their trainees and NCHSs in the Human Factors in Patient Safety programmes. Register for the Masterclass

On 23 June 2022, National Voices is holding an all-day conference, as we explore the topic of Integrated Care Systems (ICSs), on the eve of ICSs becoming statutory bodies that cover the entirety of England. Now is the right moment to identify the changes we want to see as a result of this fundamental shift in the way the health and care system is organised. We want to see better, more equal outcomes for people, especially those not currently well supported by existing models. We also want to see more coordinated and effective care that enables people to live well, with fewer barriers between communities and formal services. The day will consist of high profile, topical panel discussions and engaging workshops. During the conference we will have a number of expert speakers joining us, including the keynote speaker, Matthew Taylor, Chief Executive of NHS Confederation, and of course National Voices Chief Executive, Charlotte Augst. A series of workshops will cover crucial topics, including health inequalities, social prescribing and others to be confirmed. We look forward to welcoming a range of individuals and organisations to this event, which will offer an opportunity for the Voluntary, Community and Social Enterprise sector to have constructive conversations with system leaders; ensuring that people and communities are involved appropriately and that the result of the new ICSs is a positive impact on the way people experience healthcare. Register for the conference

The Big Conversation will bring people together for a range of interactive discussions, workshops and presentations, giving a space for people to talk through the challenges of the Covid-19 pandemic, explore continuous improvement opportunities and share fresh insights and ideas on how to promote the improvement of health and care for the benefit of everyone, those who experience services and those who provide them. The Big Conversation will take place over two days. You can choose how much or how little you can attend for - feel free to join one session or stay for the whole time. We want to provide a space, time and environment where anyone can share innovative health and care improvements, that is, methods and approaches that have produced real changes for the benefit of enhancing patient and staff experiences, or changes that have improved population health, and or reduced costs. Day 1 will have the look and feel of a “virtual conference” with presentations, health and care improvement case study sessions and skills-building improvement workshops. Day 2 will be shaped around “open conversations” hosted by members of the audience around topics and questions that matter to them. Register now for the NHS Big Conversation. Don’t worry you are not committed to anything formally by clicking and registering, you are just saying you are interested at this point. Once you are registered, we will ask you to agree to us contacting you again. This will allow us to send you an email to confirm we have saved your details correctly and to tell you more about the Big Conversation plans. We will ask you to think about how you might want to become more involved in being part of the Big Conversation and this includes: An opportunity to submit a nomination for the National Improvement Awards To ask if you would like to sign-up to lead or co-lead your own virtual session on the second day of the Big Conversation

The Point of Care Foundation has partnered with others whose mission is to Humanise Healthcare. Our next cohort for the Patient Leadership Programme is scheduled for May 2022, when we once again partner with David Gilbert, mental health service user, director of InHealth Associates and the first Patient Director in the NHS, to host his ground-breaking Patient Leadership programme. Patient Leadership signals a breakthrough in healthcare that moves beyond traditional engagement and uncovers the pioneering and transformative work of patient leaders – those affected by life-changing illness, injury or disability who want to lead change in the healthcare system. Or ‘those who have been through stuff, who know stuff, who want to change stuff’. This course lays the foundation for understanding patient leadership. It is designed for both patients and non-patients to explore together different facets of this emerging social movement. Programme lead – David Gilbert, Director, InHealth Associates Host – Ioanna Xenephontes, Patient Experience & Involvement Programmes, The Point of Care Foundation Who should come on this programme? We welcome applications from patient and carer leaders, health professionals, managers, non-clinical staff and those from the independent, voluntary and charitable sectors who are interested in advancing the cause of patient leadership. It is open to international attendees. Programme Outline The Course will be delivered through four sessions; each will be two and a half hours long and take place via Zoom. Each session will consist of about 50/50 presentation and discussion. It will enable participants to develop the knowledge and skills to drive the cause of patient leadership. Patient Leadership Programme Outline Cost Total cost for the programme (all four sessions) costs: £195. A small number of free bursary places are available to patient leaders. Details on application. *The programme will be limited to 12 participants. Applications To apply for a place on the Patient Leadership Programme please follow the link to our application form. The application form will take you around 10 minutes and needs to be completed in one sitting. We have two free bursary places available. If you are a patient, service user or carer and feel that you are unable to pay the fee, please email info@pointofcarefoundation.org.uk to be considered for one of these two free places on a first come first served basis. If your application for the bursary is successful you will receive a voucher code to enter for the programme fee when applying.

This conference focuses on patient involvement and partnership for patient safety including implementing the New National Framework for involving patients in patient safety, and developing the role of the Patient Safety Partner (PSP) in your organisation or service. The National Framework for involving patients in patient safety was released by NHS England in June 2021. This conference will enable you to: Network with colleagues who are working to involve patients in improving patient safety. Reflect on patient perspective. Understand how to implement the June 2021 National Framework for Involving Patients in Patient Safety. Improve the way you recruit, work with and support Patient Safety Partners. Develop your skills in embedding compassion and empathy into patient partnership. Understand how you can improve patient partnership and involvement after serious incidents. Identify key strategies for support patients, their families and carers to be directly involved in their own or their loved one’s safety. Learn from case studies demonstrating patient partnership for patients safety in action. Examine methods of involving patients to improve patient safety in high risk areas. Self assess and reflect on your own practice. Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes. Register hub members receive a 20% discount. Email info@pslhub,org for discount code.

The King's Fund and Healthwatch England join forces on 28–31 March 2022 to explore how meaningful engagement and listening to people’s experiences can result in better-quality care. We will all need to use health and social care services at some point in our lives. Many complex factors can influence the quality of care we receive. However, policy-makers and researchers are increasingly highlighting the importance of putting people's voices at the centre of organising and planning health care services. Although seen as important, listening to people properly, harnessing the lessons from feedback and implementing them to make changes is not always straightforward. How can the NHS and social care services ensure that they really listen to and learn from people and communities? Event topics How to listen well – we'll show you examples of good-quality engagement and the methods you can use to implement these How you can improve commissioning and service delivery by listening to people How public engagement is a critical asset in the battle against health inequalities How people’s voices are already making a difference to strategy and policy-making The opportunities to ensure people’s voices are used meaningfully within integrated care systems. Buy tickets

This seminar is hosted by the Yorkshire Quality and Safety Research Group and hosted by Professor Jane O'Hara from the University of Leeds. Understanding what happens when things go wrong in healthcare remains the cornerstone of patient safety policy globally. Organisations want, and need, to learn about safety failures in order to try and reduce the likelihood of similar events happening in the future. Patients and families also want to prevent future recurrence of safety failures. On the face of it, engaging with patients and families in serious incident investigations seems like an obviously important aim, and perhaps one that should be relatively straightforward to achieve. However, despite a range of policy directives for involving patients and families in the process of investigating serious safety failures, the practice of involvement remains variable. This webinar will present findings from a programme of work funded by the National Institute for Health Research, which has developed, and is now testing, new guidance for engaging patients and families in serious incident investigations. I will discuss what patients and families want from incident investigations, and how this has shaped our co-design of the new guidance. I will also consider how sometimes, different understandings of what justice might mean for responses to safety failures, can lead to problems for organisations, staff and patients and families. I will propose that involvement of patients and families is a deceptively simple endeavour, and that without careful articulation of what different stakeholders want and need following safety failures, we can compromise organisational learning, and most importantly, risk compounding the harm for those affected. Biography Jane O’Hara is Professor of Healthcare Quality and Safety, based within the School of Healthcare, University of Leeds, UK. She is Deputy Director of the Yorkshire Quality and Safety Research Group, and theme lead for the Patient Involvement in Patient Safety theme within the NIHR Yorkshire & Humber Patient Safety Translational Research Centre. Jane also holds a Visiting Professor position at the SHARE Centre for Resilience in Healthcare at the University of Stavanger, Norway. Register for this event. If you have questions about this event, please contact the seminar organisers Siobhan McHugh or Helen Smith.

Patient Academy for Innovation and Research (PAIR Academy) and the International Alliance of Patients’ Organizations (IAPO) are launching a series of webinars to introduce the Strategic Framework of the Global Patient Safety Challenge - Medication Without Harm. This is the first webinar of the series and will take place at 17.00 IST (11.30 GMT). The theme is "An approach towards medication safety for patients and family." Register for the webinar

Are you interested in storytelling health? Do you want to use narrative as the basis for improvement? Do you want to work with people and hear about their experiences of care? Are you curious about storytelling? If so, come along to the NHS/Hope storytelling festival which is taking place between 9 and 23 March. You will find out about filmmaking, arts therapy, live performance, storytelling for quality improvement, staff stories, digital stories, how volunteers can capture stories, and hear from the author of a book about storytelling in health and how patient leaders are shaping our programme of digital storytelling. You will also hear how stories are being used across systems as a learning tool. There will also be the opportunity to take part in online training where you can gain a contribution to your CPD and gain some essential knowledge about a broad range of storytelling methods. Each session takes place between 6pm and 7.30pm and details can be found here.

Healthwatch is hosting this event to launch the Your Care, Your Way campaign, which calls for improved accountability and implementation of the Accessible Information Standard (AIS). Healthwatch England has joined forces with a coalition of user-led national organisations to highlight how the NHS and social care fail to support people's accessible communication needs. By law, all publicly funded health and social care providers must fully comply with the AIS and ensure people are given information about their health and care in accessible formats. New research by Healthwatch England and partner organisations has shown this is not happening, with many services overlooking people's needs and failing to provide the right support. At this webinar, you will hear: A summary of Healthwatch England's recent research findings on accessible information, drawing on Freedom of Information requests submitted to 200 NHS provider trusts and over 6,000 people's experiences shared with Healthwatch Survey data on staff and public experiences of the AIS from a coalition of user-led charities, including RNIB, SignHealth and RNID, and user-led perspectives on how to improve implementation Information about NHS England's ongoing review of the AIS, developing conclusions from the review, and opportunities to contribute A perspective from an NHS Trust on the barriers to implementing the AIS and overcoming them We welcome questions from the audience and contributions towards the end of the webinar, as well as a discussion about how you and your organisations can get involved in supporting the campaign. This event is for staff working in NHS and social care services, service providers, ICS leaders, voluntary sector and professionals. Register This event is being run by: Urte Macikene, Policy and External Affairs Manager, Healthwatch England. Healthwatch England sits on the Accessible Information Standard Review Programme Board. Malcolm Pearce, Senior Manager, North of England Commissioning Support, Malcolm led the Rapid Review of British Sign Language on behalf of NHS E/I and is currently supporting the review of the Accessible Information Standard Mike Wordingham, Policy and Campaigns Officer, RNIB (Royal National Institute of Blind People) A speaker from an NHS Trust about their experience of implementing the AIS (TBC)

The National Institute for Health Research (NIHR) is hosting its second virtual symposium showcasing the latest research conducted within the NIHR School for Public Health Research Public Mental Health (PMH) Programme. At the symposium, you will be able to: hear updates on the latest research from across the PMH programme, provide comments and feedback on the findings, ask academic and peer researchers questions about public mental health research, improve your own knowledge of public mental health research, build connections with others interested in public mental health. Audience This event is free to attend and open to anyone interested in public mental health, including members of the Public Mental Health (PMH) Network. Programme This is a one-day event with morning and afternoon sessions that need to be booked separately. Morning session: 10.00am – 12.30pm This session will showcase the work from Phase 2 of the Public Mental Health Programme, which has been focused on evaluating promising approaches (activities, programmes, etc.) for mental health. This programme of work is divided into eight projects: five that explore public mental health in adults, and three projects which explore public mental health in children and young people: Adult mental health projects Co-located services for working-age adults Community interventions for older adults Economic evaluation of public mental health interventions Using big data to understand public mental health interventions and inequalities Public perspectives on inequalities in public mental health Children & young people mental health projects School culture and student mental health: a participatory action research study Qualitative case study examining the links between school culture and student mental health Creating a Health Research Network to improve young people’s mental health and well-being There will be presentations on all eight projects co-facilitated by academic researchers and peer researchers who have worked together throughout this phase of the programme. Afternoon session: 2.00 – 4.30pm The afternoon session will be made up of a series of short presentations showcasing the SPHR public mental health work from: PhD students Public Health Practice Evaluation Scheme (PHPES) Pre-doctoral and Post-doctoral Fellows Our Research Network (ResNet) members A full programme for the event will be made available soon. Inclusion Both the morning and afternoon sessions will include a series of presentations. In the morning session, you will have the opportunity to ask questions after the presentations, in breakout rooms, and in the chat box on Zoom. Your question will then be read by a moderator and either responded to directly in the chat or read out loud and answered. In the afternoon session, presenters will be monitoring the chat and using it to respond directly to any questions. Presentation slides used during the event will be read out loud. This will be through a mixture of live and pre-recorded presentations, which will also be made available to view on the SPHR website after the event. If there are any access requirements you would like us to be aware of, please answer the question when completing your registration form. Any information given regarding personal access requirements will be used to inform access during the event. All information will be kept confidential. Register Morning and afternoon sessions must be booked separately. Please click on the links below to register for these sessions. Morning session Afternoon session Contact Please email publicmentalhealth@ucl.ac.uk if you have any questions.

From the perspective of a service user, interactions with health and social care are often exceedingly difficult to navigate. The NHS’s traditional to approach to managing patient pathways has involved letters, appointments at set times, and stress for an individual needing to communicate that a planned consultation is no longer needed – or is needed more urgently. Knowing which service to access, and how to do so swiftly, can be particularly challenging. All this is inefficient and can lead to poor patient experience. As the service seeks to manage the backlog of care, and to meet the continuing demands of an unpredictable pandemic, that becomes particularly problematic. So how might healthcare organisations help move from patients who are passive participants in pathways to active partners, able to regularly communicate as their needs change? How might self-referrals and patient initiated follow up processes be more widely rolled out? What unpinning technology would be needed to make such a shift? This HSJ webinar, run in association with Salesforce, will bring together a small panel to discuss these issues. Register

Join the #SolvingTogether Connect Sessions, virtual sessions that anyone can attend where people share their ideas for addressing the challenges.  They are informal opportunities to put forward ideas, and have discussion. Patients and health and care staff are all invited to attend. The MSTeams link to the session will be added to the event page at 9am on Thursday 2nd February.

Voices for Improvement: Facilitating the co-existence of Lived and Learned Experience Rachel Matthews, Head of Experience at National Voices and Associate Lived Experience Leader Keymn Whervin have co-designed and developed a prototype programme of coaching and mentoring, which will bring mutual benefit to those with Lived and Learned Experience and improve health and social care. We know that people with Lived Experience bring important insight to the design and delivery of care, and understand how resources can be directed for better value. However, they do not often get the opportunity to work alongside system leaders to support improvement. Voices for Improvement, a National Voices project in partnership with Q Community, offers Lived Experience Partners the opportunity to provide coaching and mentoring to those in senior positions in health and care. Through 1 to 1 coaching in action learning groups, Lived Experience Partner participants are trained to bring their perspective and insights to support leaders to develop their personal and organisational practice. We really believe that this has the potential to help to enact meaningful change through strategic co-production. The event This event will share our learning from this project as we prepare to launch. We want to bring you along for the journey, and allow you the chance to meet those who have contributed along the way. We are excited to share our methodology and invite participants to ask questions to see what getting involved in this work could look like for them, their organisations and their networks. Who is this event for? We are excited to welcome a wide range of people to this event: If you are a person with Lived Experience who is interested in becoming a Lived Experience Partner through the programme, or someone who knows people who may find this experience to be beneficial do come along and learn about what is involved. If you are a system leader or hold a position of influence within healthcare and you’d like to learn more about how to embed Lived Experience in your work through the expertise of a Lived Experience coach, we will explain more about the programme and open the floor to additional questions. If you are part of a larger charity with your own Lived Experience networks and want to learn about what makes our approach different, and how this could potentially help you do come along. Register for this event. If you have any questions, please email info@nationalvoices.org.uk Agenda to follow soon. Voices for Improvement builds on the exploration conducted in 2020 with the Voices for Improvement Advisory group including two representatives from the Rosamund Snow Community and with support from the Health Foundation.

This is the third in a series of online lectures organised by the International Shared Decision Making Society (ISDM). This lecture will be hosted by Kristen Pecanac, UW-Madison School of Nursing. Join the webinar

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. This is particularly important during COVID-19 where feedback and engagement is key in identifying opportunities to create the best possible experiences for patients and carers, who are often accessing services during difficult times for themselves and their families. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience during and beyond COVIDd-19, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice. This conference will enable you to: Network with colleagues who are working to monitor and improve patient experience Learn from outstanding practice in developing systems to improve patient experience insight Reflect on a patient perspective Understand how to effectively integrate patient experience insight with complaints – and learn from a new NHS Complaints Framework pilot site Understand how patient experience measurement needs to adapt during and beyond the pandemic Ensuring patient experience feedback leads to changes in practice Learn how to use the National Patient Experience Improvement Framework in practice Understand the national context for patient experience Develop strategies for measuring and improving staff experience Understand how to work with staff to act on patient experience feedback in real time Reflect on how to improve patient experience feedback from diverse communities Use a Human Factors approach to deliver change and improvement based on patient experience insight Identify key strategies for developing a patient experience cultur Develop your role demonstrating insight and responsiveness Self assess and expand your skills in analysing patients experience data Register

It’s time to register for the 2022 World Patient Safety, Science & Technology Summit, hosted by Patient Safety Movement in the USA. The 2022 World Patient Safety, Science & Technology Summit (WPSSTS) is co-convened by the American Society of Anesthesiologists, the European Society of Anaesthesiology and Intensive Care and the International Society for Quality in Health Care, and will celebrate the Patient Safety Movement Foundation’s first 10 years of achievements. The 2022 WPSSTS will confront leading patient safety issues with actionable ideas and innovations to transform the continuum of care by dramatically improving patient safety and eliminating preventable patient harm and death. The WPSSTS brings together all stakeholders; we need everyone to step up and be part of the solution. We invite international hospital leaders, patient and family member advocates who have experienced harm, public policymakers and government officials, other non-profits working toward zero harm, healthcare technologists, engineers, and the future of healthcare – students and residents. All stakeholders are invited to actively and intimately plan solutions around the leading patient safety challenges that cause preventable patient deaths in hospitals and healthcare organizations worldwide. The WPSSTS will also feature keynote addresses from public figures, patient safety experts, and plenary sessions with healthcare luminaries, patient advocates, as well as announcements from organizations who have made their own commitments to reach the Patient Safety Movement Foundation’s vision of ZERO preventable harm and death across the globe by 2030. Event timings: 4 March 2022 8.00 am PST (4.00pm GMT) - 5 March 2022 5.00 pm PST (6 March 1.00am GMT) Buy tickets

This conference focuses on patient involvement and partnership for patient safety including implementing the New National Framework for involving patients in patient safety, and developing the role of the Patient Safety Partner (PSP) in your organisation or service. This conference will enable you to: Network with colleagues who are working to involve patients in improving patient safety. Reflect on patient perspective. Understand how to implement the June 2021 National Framework for Involving Patients in Patient Safety. Improve the way you recruit, work with and support Patient Safety Partners. Develop your skills in embedding compassion and empathy into patient partnership. Understand how you can improve patient partnership and involvement after serious incidents. Identify key strategies for support patients, their families and carers to be directly involved in their own or their loved one’s safety. Learn from case studies demonstrating patient partnership for patients safety in action. Examine methods of involving patients to improve patient safety in high risk areas. Self assess and reflect on your own practice. Gain CPR accreditation points contributing to professional development and revalidation evidence. For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/conferences-masterclasses/patient-involvement or email kate@hc-uk.org.uk hub members receive a 20% discount. Email infor@pslhub.org for discount code. Follow on Twitter @HCUK_Clare #PatientPSP2022

How can meaningful patient engagement result in better-quality care? We will all need to use health and social care services at some point in our lives. Many complex factors can influence the quality of care we receive. Policy-makers and researchers are increasingly highlighting the importance of putting people's voices at the centre of organising and planning health care services. Join the King's Fund to learn about proven methods for gathering people's views and experiences. Hear from national experts about what quality engagement looks like and why meaningful engagement with people and communities is key to delivering good care. Register

This Patient Information Forum webinar will share the key findings of our survey on maternity decisions. Our expert panel will share recommendations to help empower women to make informed decisions about the induction of labour. Open to members and non-members. Register