NHS England: Primary care patient safety strategy (26 September 2024)

Summary

Primary care – general practice, community pharmacy, optometry and dental services – delivers 90% of NHS interactions, face to face, by phone or online. The Primary care patient safety strategy describes the national and local commitments to improve patient safety in primary care, supporting all areas in this sector to fully implement the NHS Patient Safety Strategy.

Content

This strategy has three core areas of focus:

1. Developing a supportive, learning environment and just culture in primary care, with sharing across the system so that the services can continually improve.
2. Ensuring that the safety and wellbeing of patients and staff is central, and that our approach to managing safety is systematic and based on safety science and systems thinking.
3. Involving patients in the identification and co-design of primary care patient safety ambitions, opportunities and improvements.

This strategy seeks to continuously improve patient safety through existing processes and structures as much as possible, rather than adding work. The timeframes for the implementation of the local commitments are intentionally flexible to allow for the piloting of different approaches, and, while this strategy is for all areas of primary care, some improvements will be implemented first in general practice and the successes and learning then used in the rollout to community pharmacy, optometry and dental services.

In summary:

• Safety culture: participate in the NHS staff survey.
• Safety systems: complete patient safety syllabus training.
• Insight: register for and use the new incident recording (LFPSE) and incident response (PSIRF) systems.
• Involvement: identify patient safety leads and lay patient safety partners.
• Improvement: review and test patient safety improvements in diagnosis, medication, referrals, optometry and dental services.