Click on each heading to access the relevant content.
1. Presenting complaint: use of language that disempowers patients
In this BMJ article, Caitríona Cox and Zoë Fritz argue that outdated medical language that casts doubt, belittles, or blames patients jeopardises the therapeutic relationship and is overdue for change.
2. NIHR - Health information: are you getting your message across?
This resource collection from the National Institute for Health and Care Research includes research on the impact of unclear health messages, how we can help people understand health informati
To address health disparities, we need to focus on improving health literacy, digital literacy and digital access. In this 30-minute live webinar and Q&A from Health Education England, you will find out about our newly available maps and online tool using, place-based geodata to identify levels of health literacy and digital access in your area.
The session will also introduce easy read resources for shared decision making, co-produced with experts by experience, and how to use these are part of a series of steps to address local health disparities.
Register for the webinar
1 Blog - Inappropriate prescribing during a pandemic: dementia and antipsychotics
A growing number of people with dementia who live in care homes are being prescribed antipsychotic medication, but there are serious questions about whether these drugs are being prescribed appropriately. In this blog, a family describes how their father with Alzheimer’s disease came to be prescribed antipsychotic medication at his care home. They raise concerns about the decision to prescribe antipsychotics when there were obvious non-drug based alternatives to pursue, the lack of involvement the family had
This collection contains information on the following subjects:
Health literacy widens inequalities
What happens when health information is not clear?
How can we help people understand health information? (Simple, balanced language; Finding the focus; Online information needs to be relevant; Visuals, videos and going viral)
Who may face extra barriers understanding health information? (People facing language barriers; People with language difficulties and learning disabilities; People living with dementia; Communities with low literacy)
This e-learning session takes about 30 minutes to complete and covers:
why health literacy is important
how to use some simple techniques to improve communication, including TeachBack, chunk and check and using pictures and simple language.
List the benefits of health literacy to individuals and services
List health literacy tools and techniques
Explain how to use health literacy tools and techniques
Describe the impact of health literacy on people’s health choices
Create a personal action plan to be health literacy friend
Key issues raised include:
lack of communication and collaboration between primary and secondary care.
the need for appreciation for the wider determinants of health and wellbeing that extend to the community and social care.
poor transport links in the area.
Participants were grateful for the opportunity to discuss broader system level challenges and opportunities, rather than focus on segments of quality or performance data. The conversation benefited from the inclusion and participation of broad health and social care groups in addition to GPs.
This toolkit includes information on the five recommended techniques for good health literacy practice:
Chunk and check
Use simple language
Routinely offer help with paperwork
It also includes information and training on these topics:
Access to healthcare
Encouraging patient questions
Long term conditions
This conference from the Westminster forum will examine the next steps for the use of patient records and data within the NHS and clinical research.
The agenda also looks at the opportunities for improved patient engagement in their care, including through the NHS app which enables easily to access their own records.
Speakers and other delegates will share experience, latest thinking on best practice, and views on the way forward for addressing key issues.
Areas for discussion include:
patient data use in healthcare delivery - the current landscape, and priorities for th