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Content ArticleWhen crises happen, staff health and social services rise to the challenge. No-one knew exactly what the impact of the new coronavirus, COVID-19, would be but it was clear that everyone would be required to adopt new and different ways of working. Here is the story behind Healthcare Improvement Scotland's new National Wellbeing Hub website which is part of a network of support provided for all health and social care staff wherever they work in Scotland, and unpaid carers, that helps people look after themselves. The Hub complements other national support initiatives such as the National Helpline, and those provided at local level by NHS boards, health and social care partnerships and local authorities.
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Content ArticleThe COVID-19 pandemic is a traumatic event for many, particularly those in the caring professions. Experts are predicting a significant “second curve” of mental health problems among both healthcare workers and the public related to prolonged social isolation, loss of economic opportunity, grief from losing loved ones, among other causes. While there has been no shortage of resources and recommendations designed to help healthcare workers manage stress during the pandemic, there’s a tendency to place the burden on the individual. At a minimum, it is important that remedies acknowledge the shared responsibility of the healthcare system for creating the conditions for fear, anxiety, and burnout in the first place. In an effort to streamline, provide sensemaking, and support care teams during this critical time, the Institute for Healthcare Improvement (IHI) synthesised themes from several key publications, expert interviews, and five years of experience gained by partnering with health systems around the world to address staff well-being and joy in work. Three key areas to focus on have emerged, along with specific actions healthcare leaders can take to support their workforce and address the more immediate and longer-term effects of the pandemic.
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Content ArticleDuring the COVID-19 pandemic, health care leaders are working to support staff who are experiencing anxiety, stress, and intense demands. This guide from the Institute of Healthcare Improvement (IHI), which builds on the IHI Framework for Improving Joy in Work, includes actionable ideas that leaders can quickly test during the coronavirus response, and which can build the longer-term foundation to sustain joy in work for the health care workforce.
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Content ArticleHealthcare organisations are committed to the safety of the patients receiving care, treatment, and services. Healthcare organisations are also committed to the safety of those who serve those patients – healthcare workers, whether they be nurses, physicians, medical technicians, pharmacists, lab workers, housekeeping staff. This new book from The Joint Commission pulls together a collection of checklists to keep those healthcare workers safe from chemical and physical hazards, infectious agents, workplace violence, ergonomic problems, work-related stress, and more. The checklists are built upon authoritative guidelines from OSHA, NIOSH, CDC, and others and are intended to simplify healthcare worker safety. Most of the checklists are intended for use by health care workers themselves, depending upon their clinical or other responsibilities. Some of the checklists are intended for management to ensure that policies, procedures, and resources are in place to ensure health care worker safety in all areas of the organization. All of the checklists are straightforward and easy to use and understand and cover the key areas of risk for healthcare workers. Each section of checklists is introduced by compelling statistics that show how dangerous working in the health care environment can be, without proper precautions. The checklists provide the procedures or must-do activities to ensure that health care workers are as safe as can be. Sample pages
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Content ArticleIf you’re a mental health professional helping frontline healthcare workers who are providing care to people affected by COVID 19, Professor Neil Greenberg, from Kings College London, offers three important things to think about: How do you prevent staff from developing mental health difficulties? How do you find out really early on in order that you can provide simple interventions? How do you provide treatment for people who unfortunately do go on and develop mental health difficulties?
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Content ArticleEditorial from Liam J Donaldson and Neelam Dhingra in the Journal of Patient Safety and Risk Management for World Patient Safety Day.
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Content ArticleThe purpose of this Global Framework for National Occupational Health Programmes for Health Workers, as directed by the WHO Global Plan of Action (GPA) on Workers’ Health (2008–17) and consistent with the ILO Promotional Framework for Occupational Safety and Health Convention, 2006 (No. 187), is to strengthen health systems and the design of healthcare settings with the goal of improving health worker health and safety, patient safety and quality of patient care, and ultimately support a healthy and sustainable community with links to Greening Health Sector and Green Jobs initiatives.
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Content ArticlePatient Safety Learning held an online workshop, in partnership with Nutshell Communications, on 7 September. The intimate, highly participative event, known as Whose Shoes?, was attended by staff in health and care and patients, as part of our work around World Patient Safety Day. During the event, different scenarios – crowdsourced by real people – were discussed. The purpose of the event was for attendees to get together and openly talk about their personal experiences around key issues in staff safety and how they impact patient safety. New Possibilities graphic recorders, Anna Geyer and Carrie Lewis, have produced visual minutes of the event and a reflective summary after the event.
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Content ArticleToday, on World Patient Safety Day, we're delighted to release a short video, giving you a glimpse into an online workshop we held, in partnership with Nutshell Communications, on 7 September. The intimate, highly participative event, known as Whose Shoes?, was attended by staff in health and care and patients, as part of our work around World Patient Safety Day. During the event, different scenarios – crowdsourced by real people – were discussed. The purpose of the event was for attendees to get together and openly talk about their personal experiences around key issues in staff safety and how they impact patient safety. Patient Safety Learning Chief Executive Helen Hughes, commented: "We were delighted with our collaboration with Whose Shoes. It’s an impressive approach to provide the space and support to consider real-life scenarios and hear people’s responses and personal experiences. It’s the first time we’ve done this and we want to do more! We’ve captured insights and pledges for staff safety improvement that will inform our work and the change we all want to see for safer healthcare." Please enjoy this short video, giving you a glimpse into the event and an example of one of the scenarios we discussed.
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Content ArticleThe World Health Organization (WHO) is calling on governments and healthcare leaders to address persistent threats to the health and safety of health workers and patients. “The COVID-19 pandemic has reminded all of us of the vital role health workers play to relieve suffering and save lives,” said Dr Tedros Adhanom Ghebreyesus, WHO Director-General. “No country, hospital or clinic can keep its patients safe unless it keeps its health workers safe. WHO’s Health Worker Safety Charter is a step towards ensuring that health workers have the safe working conditions, the training, the pay and the respect they deserve.” The pandemic has also highlighted the extent to which protecting health workers is key to ensuring a functioning health system and a functioning society. The WHO Charter, released for World Patient Safety Day 2020, calls on governments and those running health services at local levels to take five actions to better protect health workers. Sign up to the WHO Charter here
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Content ArticleThis year's World Patient Safety Day focuses on both patient and staff safety. Human Factors science keeps patients safe, but also helps keep staff safe, physically and psychologically. Martin Bromiley has written a a special one page opinion piece for the Clinical Human Factors Group about the behaviours that help create psychological safety.
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Content Article17 September 2020 marks the second annual World Patient Safety Day. The theme this year is 'Health Worker Safety: A Priority for Patient Safety'. In the run up to this special event, Patient Safety Learning are publishing a series of interviews with staff from across the health and care system to highlight key issues in staff safety and gain a clearer idea of the kind of change that needs to take place to keep staff, and ultimately patients, safe. In this video, Neal Jones, Director of Patient Safety at Liverpool University Hospitals, discusses the challenges staff are currently facing and the support that they need. A transcript of the video is also included below.
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Content ArticleThe Institute for Healthcare Improvement (IHI)-convened National Steering Committee for Patient Safety (NSC) has released a National Action Plan intended to provide US health systems with renewed momentum and clearer direction for eliminating preventable medical harm. Safer Together: A National Action Plan to Advance Patient Safety draws from evidence-based practices, widely known and effective interventions, exemplar case examples and newer innovations. The plan is the work of 27 influential federal agencies, safety organisations and experts, and patient and family advocates. The plan provides clear direction that health care leaders, delivery organisations, and associations can use to make significant advances toward safer care and reduced harm across the continuum of care.
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Content ArticleThis blog, published in the BMJ, is written by Editor-in-Chief Alison Twycross and Dr Jake Suett, a staff grade doctor in Intensive Care, who both have suspected Long Covid. They discuss what Long Covid is and discuss some of the employment related issues health care professionals may encounter. They are keen to hear from nurses, midwives and other health care professionals with Long Covid about the issues they are facing. Posts on several of the Long Covid Facebook groups suggest that these issues include: Being denied full sick pay because they haven’t had a positive test for COVID-19 (despite the unavailability of tests and relatively high incidence of false negatives). Employers only applying the COVID-19 enhanced sick pay to staff in the acute phase of illness. Being expected to use annual leave for a phased return to work.
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Content Article
17 September 2020 marks the second annual World Patient Safety Day. The theme this year is 'Health Worker Safety: A Priority for Patient Safety'. In the run up to this special event, Patient Safety Learning are publishing a series of interviews with staff from across the health and care system to highlight key issues in staff safety and gain a clearer idea of the kind of change that needs to take place to keep staff, and ultimately patients, safe. In this interview, Kirsty Wood, Senior Critical Care Outreach Practitioner, shares her insight. -
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17 September 2020 marks the second annual World Patient Safety Day. The theme this year is 'Health Worker Safety: A Priority for Patient Safety'. In the run up to this special event, Patient Safety Learning are publishing a series of interviews with staff from across the health and care system to highlight key issues in staff safety and gain a clearer idea of the kind of change that needs to take place to keep staff, and ultimately patients, safe. In this interview, Yvonne Coghill, Director, Workforce Race Equality, NHS London and nurse by background, shares her insight. -
Content Article
17 September 2020 marks the second annual World Patient Safety Day. The theme this year is 'Health Worker Safety: A Priority for Patient Safety'. In the run up to this special event, Patient Safety Learning are publishing a series of interviews with staff from across the health and care system to highlight key issues in staff safety and gain a clearer idea of the kind of change that needs to take place to keep staff, and ultimately patients, safe. In this interview, Patient Safety Learning's Content and Engagement Manager, Steph O'Donohue, speaks to Nick Kelly, Co-founder and CEO of the Axela Group, who specialise in health and social care services. -
Content Article17 September 2020 marks the second annual World Patient Safety Day. The theme this year is 'Health Worker Safety: A Priority for Patient Safety'. In the run up to this special event, Patient Safety Learning are publishing a series of interviews with staff from across the health and care system to highlight key issues in staff safety and gain a clearer idea of the kind of change that needs to take place to keep staff, and ultimately patients, safe. In this joint interview, Patient Safety Learning speaks to Rob Tomlinson, a nurse in the operating theatres at East Lancashire Hospitals Trust, and Peter Smith, now retired after enjoying a thirty-year career in operating theatre nursing. Rob and Pete discuss why staff need to feel both physically and psychologically safe in the operating theatre and empowered to speak up, and how the Below Ten Thousand language tool has made a huge difference in creating a safer operating environment.
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Content ArticleSince the Institute of Medicine’s 1999 report To Err is Human, it has been known that upwards of 100,000 deaths due to preventable medical errors occur each year. In the twenty years since then, little progress has been made in the way of reducing the number of these deaths and estimates now suggest between 200- 440,000 Americans are dying preventably each year. One major component many believe is lacking in the United States is a national agency that focuses on responsibility and accountability for patient safety. The Patient Safety Movement Foundation has published a white paper assessing the feasibility of creating a National Patient Safety Board to reduce preventable medical errors in facilities across the country.
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Content Article
"But I spoke up anyway" (WPSD 2020)
PatientSafetyLearning Team posted an article in Staff safety
17 September 2020 marks the second annual World Patient Safety Day. The theme this year is 'Health Worker Safety: A Priority for Patient Safety'. In the run up to this special event, Patient Safety Learning are publishing a series of interviews with staff from across the health and care system to highlight key issues in staff safety and gain a clearer idea of the kind of change that needs to take place to keep staff, and ultimately patients, safe. In this 2-minute video, Surgical First Assistant and Scrub Theatre Practitioner, Kathy Nabbie talks about her personal experiences of speaking up for patient safety. She highlights the fears that many feel in raising concerns and how staff can be helped to feel psychologically safe to talk about unsafe practice. A transcript of the video is also included below. -
Content Article17 September 2020 marks the second annual World Patient Safety Day. The theme this year is 'Health Worker Safety: A Priority for Patient Safety'. In the run up to this special event, Patient Safety Learning are publishing a series of interviews with staff from across the health and care system to highlight key issues in staff safety and gain a clearer idea of the kind of change that needs to take place to keep staff, and ultimately patients, safe. To launch the series, Patient Safety Learning's Chief Executive Officer, Helen Hughes speaks to Eve Mitchell, the hub Topic Leader for Safe Staffing. Eve's passion in this area led to the creation of ‘Establishment Genie’, a safe-staffing workforce planning and benchmarking tool, which was endorsed by NICE in April 2017.
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Content ArticleWith evidence of the impact of COVID-19 on BAME communities, on 15 April 2020 NHS England CEO Simon Stevens convened a meeting of leaders in healthcare and representative bodies such as the British Medical Association and Royal College of Nursing to agree a plan of action to support staff. The NHS response has since been underpinned by three principles of protecting, supporting, and engaging staff.
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Content ArticleIn advance of the second annual World Patient Safety Day on 17 September 2020, the theme of which is Health Worker Safety: A Priority for Patient Safety’, this blog from Patient Safety Learning looks at how staff safety relates to patient safety.
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Content ArticleThe COVID-19 pandemic has placed an enormous strain on health care workers, and its potential impact has implications for the physical and emotional well-being of the workforce. As hospital systems run well over capacity, facing possible shortages of critical care medical resources and personal protective equipment as well as clinician deaths, the psychological stressors necessitate a strong well-being support model for staff. In this commentary, Ripp et al. describe how an MSHS Employee, Faculty, and Trainee Crisis Support Task Force—created in early March 2020 and composed of behavioural health, human resources, and well-being leaders from across the health system—used a rapid needs assessment model to capture the concerns of the workforce related to the COVID-19 pandemic. The task force identified 3 priority areas central to promoting and maintaining the well-being of the entire MSHS workforce during the pandemic: meeting basic daily needs; enhancing communications for delivery of current, reliable, and reassuring messages; and developing robust psychosocial and mental health support options. Using a work group strategy, the task force operationalised the rollout of support initiatives for each priority area. Attending to the emotional well-being of health care workers has emerged as a central element in the MSHS COVID-19 response, which continues to be committed to the physical and emotional needs of a workforce that courageously faces this crisis.
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Content Article
Amy Edmondson: The importance of psychological safety
PatientSafetyLearning Team posted an article in Staff safety
As a leader how can you foster a work environment where people feel safe to speak up, share new ideas and work in innovative ways? In this video from the Kings Fund, Amy Edmondson, Novartis Professor of Leadership and Management at the Harvard Business School, talks about the importance of psychological safety in health and care and what leaders can do to create it.
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