Anyone who has the pleasure of virtual meetings in the current climate will hear the phrase "I think you’re on mute" at least two or three times a week. And this may not be the only place where people feel they are ‘on mute’. The dangers we know: voices unheard, frustrations hidden, staff feeling overwhelmed, undervalued. So if this is you, here’s three simple tips that may help:
Make time to talk things through 1:1
Create a safe space to talk things through with a trusted colleague, maybe your boss or a colleague, a good friend or a trained coach. The NHS Leadership Academy offers access to trained coaches: https://www.leadershipacademy.nhs.uk/resources/coaching-register/.
Make time for a 5–10 minute daily check-in with people around you
Less a luxury more a necessity, especially now. A lot of teams have daily huddles in place. It’s a time to listen, a time to ask the right questions and have your say. What you think, what you see; your great ideas matter.
Appreciate those around you
Nancy Kline recommends a 5 to 1 ratio of praise to criticism. It really does work.
And finally be kind to yourself
Years ago a brilliant colleague recommended her three treats approach:
A daily treat Maybe a special coffee or a just take a bit of fresh air during another long shift
A weekly treat Long walk, lovely meal, whatever gets you in a happy place,
A monthly treat Very long walk (only joking) – you’ll think of something.
"You can buy your employees' time and muscle... but their hearts and minds come free.” Stephen Covey