I am a paramedic who in 2012 took my first tentative steps into the world of patient safety,risk and concerns management. Since then I have become completely immersed in this exciting,challengingc frustrating and rewarding field, and along the way have left my ambulance service comfort zone to move into the digital world of the NHS in Wales!
Morning Keith, many thanks for your response it has certainly helped me focus some of my thoughts, and yes as I progress my workstream I would certainly value the opportunity to discuss further.
I am currently working to develop a new process for the investigation of incidents related to digital healthcare, something which clearly sits outside of the usual framework or process of investigating traditional patient safety incidents. I would be grateful for opportunities to discuss and share experiences and ideas with others. If you have already investigated these sort of incidents what sort of approach did you utilise and have you reviewed it post event in respect of effectiveness.
@Keith Bates Clive has suggested it would be beneficial for us to discuss?
National guidance for the investigation of any patient safety incidents identified as either a Serious Incident (SI) or No Surprises/Sensitive Issue relating to the provision of digital health care services in Wales