Key findings from report
Local reporting on complaints is inconsistent and inaccessible
All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level.
Analysis shows just 1 in 8 hospitals trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes reporting on complaints.
Staff are not empowered to communicate with the public on complaints:
All hospitals must produce an annual statutory complaints report but they