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Found 5 results
  1. Content Article
    In the video, three women tell their stories of poor care experiences in labour and after birth. They talk about racial discrimination, procedures that were done to them without their consent, and not being listened to when they knew they needed help. They highlight the importance of complaints in helping services improve. Suggested reading Birthrights Factsheet
  2. Content Article
  3. Content Article
    Key findings from report Local reporting on complaints is inconsistent and inaccessible All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level. Analysis shows just 1 in 8 hospitals trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes reporting on complaints. Staff are not empowered to communicate with the public on complaints: All hospitals must produce an annual statutory complaints report but they
  4. Content Article
  5. Content Article
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