Andyb
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Putting the writing on the wall: Explaining work as imagined vs work as done (by Claire Cox)
Andyb commented on Claire Cox's article in Process improvement
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Claire - well done for taking the initiative. It sounds like it was an excellent workshop. What are your plans now to deal with the existing policies, guidance, standard operating procedures? It sounds like there was consensus that they need to be improved. The process you describe for developing new policies would be great, but potentially onerous. Did the workshop give you any ideas about how it could be optimised to ensure documentation can be made available to support people when it is seen as necessary vs a requirement to get it as close to perfect as possible?- Posted
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