HelenH
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Everything posted by HelenH
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Community PostHi @Dagg Thank you so much for sharing your experience and the broadly very supportive approach at St James’. If you’d like to, Care Opinion are a good way of reporting back to service providers, positive (and indeed negative) feedback. It’s great to know that good practice is being applied
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Content Article CommentToo right @Steve Turner And staff managing complaints seem to be ostracised within the Trust ‘Complaints staff attributed this lack of timely action to an avoidant and defensive attitude towards complaints on the frontline, contributing to their sense of being othered within the institution’
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Community PostHow horrendous for you. Thank you for posting your experience as we hope that greater awareness will lead to change and the end to this barbaric experience. As @Elliemay suggests, the Campaign group are a good place to seek support and advice. And I agree that Care Opinion to share information as well as, if you feel able to do this, a more formal complaint to the Trust. I hope your recover soon. Such a terrible trauma you’ve been through.
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Community PostHi @Alison R thank you, that’s really helpful, excellent suggestion. We’d be very happy to share anything that’s developed for wider benefit and learning. I didn’t get to raise on my call this morning so I’m following up with an email. I’ll let you know any suggestions that come back from this. Helen
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Community PostThat’s gruesome, I’m so sorry to hear this. Completely unacceptable and against all the guidance. We must must must make this barbaric process stop. it’s not always easy to follow up and complain. It’s my view that such harm should be reported as a serious safety incident by the staff and then fully investigated. @Claire Cox do you think we could encourage a formal thematic review of these cases?
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Community PostHi Kerry, good idea. I’m not sure but I’m speaking to an Assistant Director and PS lead of a MH Trust tomorrow with the PS leads at the Royal College of Psychiatrists. I’ll ask them if they have a template or criteria. And if not, who might they suggest we approach. Thanks, Helen @Steve Turner any suggestions? @Claire Cox Shall we ask the PSMN members on Friday?
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Community PostThanks Cake, very pleased too that you were offered those options, exactly what we are looking for everyone. Thank you for sharing your thoughts and wishing you well for the procedure. I don’t know if you’d like to give the Trust feedback but Care Opinion are a fabulous service and website if you’d like to do so. Always great to recognise good quality and responsive care. Best wishes Helen
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Community PostHi Alison, Great question, we'll help you find out. Suggest that we raise with the Patient Safety Manager Network group and see if they know. @Claire Cox Are you ok to follow up? Also we can promote your question widely through our social media. Are you happy for us to include you in the tweet directly? If so, let me have the details and we'll get on to that. We don't have to, so no worries if you'd prefer anonymity. I'm also working with South London and Maudsley FT and I'll ask their Assistant Director lead, she's a role at the Royal College so might know. Might be good to set up a network for this. Let us know if you'd like to talk to us about how we might help if this is something you'd be keen to explore. You're welcome to contact me direct too - [email protected] Best wishes Helen, Chief Executive @Patient Safety Learning @Mark Hughes
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Community PostThank you all for sharing your ghastly experiences. You should not have been violated in this way, it’s barbaric and completely unacceptable. We’re supporting and promoting the excellent work that Hysteroscopy Action are taking to drive change. I’ve been talking today about the Women’s health strategy that is being developed and the need to ensure the governments approach includes the experience of women experiencing pain, not receiving information for legal content, being traumatised and left anxious for future care. And the action needed to prevent this avoidable harm. We want to promote this at a national conference later this year, I hope that happens.
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Community PostHi Abigail, Great that you like the hub, thanks for the feedback. And of course, we welcome you sharing with friends and colleagues so more can benefit and contribute. I'd love to hear more about your PhD and it looks invaluable to the work we're doing. I'll email you separately, Helen
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Community PostSo sorry to hear your experience Jane, three times, ghastly. Following the guidance, NHS provision and support is patchy and inconsistent. Something that campaigners have been highlighting for years. The broad response is ‘the guidance is there, NHS providers need to follow it.’ Not much help to women when clearly this doesn’t happen. The government have just published a vision for a Women’s health strategy, a few days ago. We will continue to support campaigners and push for action. A strategy, a policy, a commitment is not enough whilst women are experiencing such avoidable pain.
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Community PostThis is such a ghastly experience for you. I’m so sorry to hear that you weren’t given the information, care and support you needed. It’s a harrowing read and I’m sending you my best wishes and commitment that we’ll do all we can to expose and address this terrible practice. Helen
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Community PostKey Learning 12: ‘In a service in which clinicians are routinely told if it is not written down it did not happen it is simply not acceptable for management colleagues to regard themselves as exempt from such strictures.’
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Community PostKey Learning 11: ‘ Had the management focus been upon the question of Why rather than Who, it would have helped to foster a culture where those who have what they believe to be a legitimate patient safety concern feel free to express it through an appropriate channel.’
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Community PostKL 10: ‘The need for an open culture in which staff understand the importance of incident reporting, confident that all will be dealt with fairly, is one that applies to all NHS organisations. A culture where staff feel the need to keep their heads down has to be addressed.’
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Community PostKey Learning 9: ‘an apparent reluctance to raise a Datix.. In the best NHS organisations, there should be a high level of incident reporting combined with low levels of harm to patients and risks to patient safety. Datix reports help to identify and address patient safety risks.’
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Community PostKey Learning 8: ‘There can be particular difficulties for Medical Directors who are in the sometimes awkward position of being part of the overall corporate Trust management, but at the same time seen by their colleagues as one of the consultant medical body’
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Community PostKey Learning 7: ‘Where concerns and criticisms appear or do turn out to be misguided, NHS leaders must avoid jumping to any conclusion that the individual raising them is simply making trouble.’
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Community PostKey Learning 6: ‘. However difficult, leaders need the ability to get over whatever personal discomfort they may feel and appreciate the potential value of the advice being offered. If it turns out to be correct, then the matter in question can be addressed and everyone will be better off as a result. NHS leaders need to value those who raise concerns. They also need to be seen to be even-handed in their approach.’
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Community PostKey learning 5: ‘If clinical leadership is to have any real meaning, senior executives need to allow clinical leaders to be respected participants in the decision- making and management process.’
