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HelenH

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Everything posted by HelenH

  1. Community Post
    Hi @Lynne Williams That's awful for you. And shows that the impact for patient safety goes far beyond the initial harm and moral injury. Thanks for sharing, Helen
  2. Community Post
    Hi @Alison R thank you, that’s really helpful, excellent suggestion. We’d be very happy to share anything that’s developed for wider benefit and learning. I didn’t get to raise on my call this morning so I’m following up with an email. I’ll let you know any suggestions that come back from this. Helen
  3. Community Post
    That’s gruesome, I’m so sorry to hear this. Completely unacceptable and against all the guidance. We must must must make this barbaric process stop. it’s not always easy to follow up and complain. It’s my view that such harm should be reported as a serious safety incident by the staff and then fully investigated. @Claire Cox do you think we could encourage a formal thematic review of these cases?
  4. Community Post
    Hi Kerry, good idea. I’m not sure but I’m speaking to an Assistant Director and PS lead of a MH Trust tomorrow with the PS leads at the Royal College of Psychiatrists. I’ll ask them if they have a template or criteria. And if not, who might they suggest we approach. Thanks, Helen @Steve Turner any suggestions? @Claire Cox Shall we ask the PSMN members on Friday?
  5. Community Post
    Hi Alison, that’s great, looking forward to connecting on that. H [email protected]
  6. Community Post
    Thanks Cake, very pleased too that you were offered those options, exactly what we are looking for everyone. Thank you for sharing your thoughts and wishing you well for the procedure. I don’t know if you’d like to give the Trust feedback but Care Opinion are a fabulous service and website if you’d like to do so. Always great to recognise good quality and responsive care. Best wishes Helen
  7. Community Post
    Hi Alison, Great question, we'll help you find out. Suggest that we raise with the Patient Safety Manager Network group and see if they know. @Claire Cox Are you ok to follow up? Also we can promote your question widely through our social media. Are you happy for us to include you in the tweet directly? If so, let me have the details and we'll get on to that. We don't have to, so no worries if you'd prefer anonymity. I'm also working with South London and Maudsley FT and I'll ask their Assistant Director lead, she's a role at the Royal College so might know. Might be good to set up a network for this. Let us know if you'd like to talk to us about how we might help if this is something you'd be keen to explore. You're welcome to contact me direct too - [email protected] Best wishes Helen, Chief Executive @Patient Safety Learning @Mark Hughes
  8. Community Post
    Thank you for your comment, it’s very heartening to hear your experience. Clearly it was uncomfortable but you were well looked after and reassured. Best wishes, Helen
  9. Community Post
    A huge thank you for sharing your initially horrendous experience and then of the excellent and compassionate care. I very much support your final point.
  10. Community Post
    Thank you all for sharing your ghastly experiences. You should not have been violated in this way, it’s barbaric and completely unacceptable. We’re supporting and promoting the excellent work that Hysteroscopy Action are taking to drive change. I’ve been talking today about the Women’s health strategy that is being developed and the need to ensure the governments approach includes the experience of women experiencing pain, not receiving information for legal content, being traumatised and left anxious for future care. And the action needed to prevent this avoidable harm. We want to promote this at a national conference later this year, I hope that happens.
  11. Community Post
    Really so kind of you to share your experience and so pleased it was so positive, even if a little uncomfortable at times. Well done to Perth Royal Infirmary
  12. Community Post
    Hi Abigail, Great that you like the hub, thanks for the feedback. And of course, we welcome you sharing with friends and colleagues so more can benefit and contribute. I'd love to hear more about your PhD and it looks invaluable to the work we're doing. I'll email you separately, Helen
  13. Community Post
    So sorry to hear your experience Jane, three times, ghastly. Following the guidance, NHS provision and support is patchy and inconsistent. Something that campaigners have been highlighting for years. The broad response is ‘the guidance is there, NHS providers need to follow it.’ Not much help to women when clearly this doesn’t happen. The government have just published a vision for a Women’s health strategy, a few days ago. We will continue to support campaigners and push for action. A strategy, a policy, a commitment is not enough whilst women are experiencing such avoidable pain.
  14. Community Post
    This is such a ghastly experience for you. I’m so sorry to hear that you weren’t given the information, care and support you needed. It’s a harrowing read and I’m sending you my best wishes and commitment that we’ll do all we can to expose and address this terrible practice. Helen
  15. Community Post
    Key Learning 12: ‘In a service in which clinicians are routinely told if it is not written down it did not happen it is simply not acceptable for management colleagues to regard themselves as exempt from such strictures.’
  16. Community Post
    Key Learning 11: ‘ Had the management focus been upon the question of Why rather than Who, it would have helped to foster a culture where those who have what they believe to be a legitimate patient safety concern feel free to express it through an appropriate channel.’
  17. Community Post
    KL 10: ‘The need for an open culture in which staff understand the importance of incident reporting, confident that all will be dealt with fairly, is one that applies to all NHS organisations. A culture where staff feel the need to keep their heads down has to be addressed.’
  18. Community Post
    Key Learning 9: ‘an apparent reluctance to raise a Datix.. In the best NHS organisations, there should be a high level of incident reporting combined with low levels of harm to patients and risks to patient safety. Datix reports help to identify and address patient safety risks.’
  19. Community Post
    Key Learning 8: ‘There can be particular difficulties for Medical Directors who are in the sometimes awkward position of being part of the overall corporate Trust management, but at the same time seen by their colleagues as one of the consultant medical body’
  20. Community Post
    Key Learning 7: ‘Where concerns and criticisms appear or do turn out to be misguided, NHS leaders must avoid jumping to any conclusion that the individual raising them is simply making trouble.’
  21. Community Post
    Key Learning 6: ‘. However difficult, leaders need the ability to get over whatever personal discomfort they may feel and appreciate the potential value of the advice being offered. If it turns out to be correct, then the matter in question can be addressed and everyone will be better off as a result. NHS leaders need to value those who raise concerns. They also need to be seen to be even-handed in their approach.’
  22. Community Post
    Key learning 5: ‘If clinical leadership is to have any real meaning, senior executives need to allow clinical leaders to be respected participants in the decision- making and management process.’
  23. Community Post
    Key Learning 4: ‘ It is important that the culture of the organisation & the leadership environment & approach allows for individuals to feel comfortable with the various checks and balances operating effectively – such as challenge from their Boards’
  24. Community Post
    Key Learning 3: ‘ It is also important that all NHS organisations are aware of and have implemented the May 2018 Guidance for NHS Boards. This requires them, where concerns raised are wholly or in part about members of the Board, to inform the Trust’s FTSU Guardian in confidence’
  25. Community Post
    Key Learning 2: ‘The approach to FTSU by NHS organisations continues to develop. Those responsible for its operation … may need further support in some important areas. eg understanding the importance of separating FTSU from performance and disciplinary matters’

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