Sue A

Fabulous & good work

Good morning I am wondering if anyone has a view/can share the titles being used for those staff who undertake local investigations/learning reviews (non PSII's but could be safety priorities) and those who are assigned to only undertake PSII's. Here they want to insist on the title 'Learning response leads' for those undertaking local investigations/learning reviews (they are the staff expected to do SEIP 'around-tables' and are clinic/operational staff predominantly band 7 & some above) & the Corporate Patient Safety Investigators (band 7's) solely employed to undertake the PSII's/thematic reviews as 'Lead Investigators'. NHSE - definition 'Learning response leads should have an appropriate level of seniority and influence within an organisation – this may depend on the nature and complexity of the incident and response required, but it is recommended that learning responses are led by staff at Band 8a and above'. NHS England » Patient safety incident response standards My 'discussion' has been be careful with that title given the NHSE def & all the expectation of training. For local investigators - our SEIPS is only 1 day (exhausting) and then patient safety 1 & 2 as a pre-requisite. Our PSII's investigator have undertaken training to HSSIB level & beyond. I am already saying lots of us challenged the 8a status in the 'real world' which has led to variation in PSII investigators being employed at 7 & 8a across England including within regional variation. Thoughts & sharing re titles used would be really helpful................................ as documents and patient information will need to adapted/explanations given if we cannot use the simple title of 'Investigator' - my questions is also patients/families just want to understand what has happened / their incident looked at. [email protected]

@Ian Fearnley That's interesting - DoC for when harm has occurred identified through a complaint process? If the complaint shares information about 'harm' (cautious here) and an incident is there no triage/comms between patient safety with content & a check to see if incident reported, outcome from that incident review which may well have been a 'investigation' with DoC enacted through investigation process - if no then the the complaint may require full review via the patient safety approach rather than a complaint response. Enactment of DoC is different to responding to complaints where you would always say sorry for the experience they have had - so are people getting muddled? sorry if not clear

excellent information