NHS Employers: Improving staff experience and staff engagement at QEH (15 February 2023)

Summary

Learn how one trust has applied staff engagement techniques as part of its continuous improvement programme.

Content

The Queen Elizabeth Hospital (QEH) King’s Lynn NHS Foundation Trust is a rural district general hospital in West Norfolk. In 2019, QEH had the worst NHS Staff Survey results in the country. This case study explores what the organisation did and how it applied staff engagement methods to improve its NHS Staff Survey scores.

Key benefits and outcomes

• QEH has been recognised as one of the most improved trusts in the country, recognising its exit from the recovery support system (previously called special measures).
• The trust has been recognised as a national leader for its work on menopause and supporting staff.
• Over 75% of QEH staff know how to access and feel comfortable and confident accessing wellbeing services.