Claire Cox 148 Posted 23 July, 2019 Call 4 Concern is an initiative started by Critical Care Outreach Nurse Consultant, Mandy Odell. Relatives/carers know our patients best - they notice the subtle signs of deterioration in their loved one. Families and carers are now able to refer straight to the Critical care outreach team directly if they feel that care has not been escalated. Want to set up a call for concern initiative in your Trust? Need some support? Are you a relative that would like it in your Trust? Leave comments below - 2 reactions so far Claire Cox 148 Posted 26 July, 2019 @Kirsty Wood @Danielle Haupt @Emma Richardson 1 reactions so far Claire Cox 148 Posted 27 July, 2019 https://www.pslhub.org/applications/core/interface/file/attachment.php?id=54 Here is Brighton's leaflet for call for concern @Danielle Haupt 0 reactions so far Danielle Haupt 27 Posted 28 July, 2019 16 hours ago, Claire Cox said: https://www.pslhub.org/applications/core/interface/file/attachment.php?id=54 314.26 kB · 5 downloads Here is Brighton's leaflet for call for concern @Danielle Haupt Thanks @Claire Cox......mine has been postponed again, but now due for DMG in Aug so will post it here ASAP. ? 1 reactions so far Kirsty Wood 17 Posted 29 July, 2019 Our Call 4 Concern leaflet is in the very early draft stages, will post when finalised. 2 reactions so far Joanne Hughes 8 Posted 26 September, 2019 When my daughter Jasmine was given Methylprednisolone unsafely in 2011, when she was already Hypertensive before being given the drug, unbeknownst to me, safety guidelines for giving the drug (to monitor BP) were not followed. She developed symptoms that were very alarming to me. I was certain she was in distress and as time went on she developed a facial palsy (as I described as 'a strange shaped mouth' ) strange movement of her limbs and slurred speech. She was in the care of a nursing team and a very junior doctor who mistook her initial distress as 'hyperactivity' in response to steroids. This initial misdiagnosis then 'remained' despite her progressing symptoms, and my repeated attempts to get somebody to 'do something' to alleviate her distress. Conversations with a senior on call clinician described a hyperactive child whose mother is asking for sedation due to the Childs distress. This did not convey a sense of urgency for a review. By the time the senior clinician arrived Jasmine was seizing. At that time, once it was established BP had not been monitored and the current BP was measured, a Methyl Prednisolone induced Hypertensive Crisis was suspected. Jasmine had to be transferred to PICU. There are many stories, like mine, where parents are on a ward with a deteriorating child, who are alarmed, and frightened, but have no power to escalate their own Childs care. Was I at home and Jasmine presented like that, I am certain I would have rushed her to A&E myself or called an ambulance. On the ward, I had to rely on the nurses and junior doctor to do this for me. For whatever the reasons were, and there were many (I do no blame them as individuals for what happened) their judgement that day was wrong. I firmly believe Patient Activated Call4Concern should be provided in every trust. Why should parents / patients be disempowered from escalating care themselves once their child / they become an inpatient. I am aware that what evidence there is on this subject demonstrates it is not abused or used inappropriately, it has avoided serious incidents that likely would have otherwise occurred, and every call provides the trust with insight of some sort to help with patient safety improvement. https://www.royalberkshire.nhs.uk/call-4-concern.htm 2 reactions so far gerberk 1 Posted 26 September, 2019 Would be happy to share and help anyone trying to set this up ?? vital Patient Safety service 1 reactions so far HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning × Existing user? 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Claire Cox 148 Posted 26 July, 2019 @Kirsty Wood @Danielle Haupt @Emma Richardson 1 reactions so far Claire Cox 148 Posted 27 July, 2019 https://www.pslhub.org/applications/core/interface/file/attachment.php?id=54 Here is Brighton's leaflet for call for concern @Danielle Haupt 0 reactions so far Danielle Haupt 27 Posted 28 July, 2019 16 hours ago, Claire Cox said: https://www.pslhub.org/applications/core/interface/file/attachment.php?id=54 314.26 kB · 5 downloads Here is Brighton's leaflet for call for concern @Danielle Haupt Thanks @Claire Cox......mine has been postponed again, but now due for DMG in Aug so will post it here ASAP. ? 1 reactions so far Kirsty Wood 17 Posted 29 July, 2019 Our Call 4 Concern leaflet is in the very early draft stages, will post when finalised. 2 reactions so far Joanne Hughes 8 Posted 26 September, 2019 When my daughter Jasmine was given Methylprednisolone unsafely in 2011, when she was already Hypertensive before being given the drug, unbeknownst to me, safety guidelines for giving the drug (to monitor BP) were not followed. She developed symptoms that were very alarming to me. I was certain she was in distress and as time went on she developed a facial palsy (as I described as 'a strange shaped mouth' ) strange movement of her limbs and slurred speech. She was in the care of a nursing team and a very junior doctor who mistook her initial distress as 'hyperactivity' in response to steroids. This initial misdiagnosis then 'remained' despite her progressing symptoms, and my repeated attempts to get somebody to 'do something' to alleviate her distress. Conversations with a senior on call clinician described a hyperactive child whose mother is asking for sedation due to the Childs distress. This did not convey a sense of urgency for a review. By the time the senior clinician arrived Jasmine was seizing. At that time, once it was established BP had not been monitored and the current BP was measured, a Methyl Prednisolone induced Hypertensive Crisis was suspected. Jasmine had to be transferred to PICU. There are many stories, like mine, where parents are on a ward with a deteriorating child, who are alarmed, and frightened, but have no power to escalate their own Childs care. Was I at home and Jasmine presented like that, I am certain I would have rushed her to A&E myself or called an ambulance. On the ward, I had to rely on the nurses and junior doctor to do this for me. For whatever the reasons were, and there were many (I do no blame them as individuals for what happened) their judgement that day was wrong. I firmly believe Patient Activated Call4Concern should be provided in every trust. Why should parents / patients be disempowered from escalating care themselves once their child / they become an inpatient. I am aware that what evidence there is on this subject demonstrates it is not abused or used inappropriately, it has avoided serious incidents that likely would have otherwise occurred, and every call provides the trust with insight of some sort to help with patient safety improvement. https://www.royalberkshire.nhs.uk/call-4-concern.htm 2 reactions so far gerberk 1 Posted 26 September, 2019 Would be happy to share and help anyone trying to set this up ?? vital Patient Safety service 1 reactions so far HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning × Existing user? 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Claire Cox 148 Posted 27 July, 2019 https://www.pslhub.org/applications/core/interface/file/attachment.php?id=54 Here is Brighton's leaflet for call for concern @Danielle Haupt 0 reactions so far Danielle Haupt 27 Posted 28 July, 2019 16 hours ago, Claire Cox said: https://www.pslhub.org/applications/core/interface/file/attachment.php?id=54 314.26 kB · 5 downloads Here is Brighton's leaflet for call for concern @Danielle Haupt Thanks @Claire Cox......mine has been postponed again, but now due for DMG in Aug so will post it here ASAP. ? 1 reactions so far Kirsty Wood 17 Posted 29 July, 2019 Our Call 4 Concern leaflet is in the very early draft stages, will post when finalised. 2 reactions so far Joanne Hughes 8 Posted 26 September, 2019 When my daughter Jasmine was given Methylprednisolone unsafely in 2011, when she was already Hypertensive before being given the drug, unbeknownst to me, safety guidelines for giving the drug (to monitor BP) were not followed. She developed symptoms that were very alarming to me. I was certain she was in distress and as time went on she developed a facial palsy (as I described as 'a strange shaped mouth' ) strange movement of her limbs and slurred speech. She was in the care of a nursing team and a very junior doctor who mistook her initial distress as 'hyperactivity' in response to steroids. This initial misdiagnosis then 'remained' despite her progressing symptoms, and my repeated attempts to get somebody to 'do something' to alleviate her distress. Conversations with a senior on call clinician described a hyperactive child whose mother is asking for sedation due to the Childs distress. This did not convey a sense of urgency for a review. By the time the senior clinician arrived Jasmine was seizing. At that time, once it was established BP had not been monitored and the current BP was measured, a Methyl Prednisolone induced Hypertensive Crisis was suspected. Jasmine had to be transferred to PICU. There are many stories, like mine, where parents are on a ward with a deteriorating child, who are alarmed, and frightened, but have no power to escalate their own Childs care. Was I at home and Jasmine presented like that, I am certain I would have rushed her to A&E myself or called an ambulance. On the ward, I had to rely on the nurses and junior doctor to do this for me. For whatever the reasons were, and there were many (I do no blame them as individuals for what happened) their judgement that day was wrong. I firmly believe Patient Activated Call4Concern should be provided in every trust. Why should parents / patients be disempowered from escalating care themselves once their child / they become an inpatient. I am aware that what evidence there is on this subject demonstrates it is not abused or used inappropriately, it has avoided serious incidents that likely would have otherwise occurred, and every call provides the trust with insight of some sort to help with patient safety improvement. https://www.royalberkshire.nhs.uk/call-4-concern.htm 2 reactions so far gerberk 1 Posted 26 September, 2019 Would be happy to share and help anyone trying to set this up ?? vital Patient Safety service 1 reactions so far HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning × Existing user? Sign In Sign Up Learn Share Communities News Attend About Us Back Patient Safety Learning and the hub Become a member How to share content Acceptable use policy Moderation of content Topic leaders Contact us Top tips for personalising your hub
Danielle Haupt 27 Posted 28 July, 2019 16 hours ago, Claire Cox said: https://www.pslhub.org/applications/core/interface/file/attachment.php?id=54 314.26 kB · 5 downloads Here is Brighton's leaflet for call for concern @Danielle Haupt Thanks @Claire Cox......mine has been postponed again, but now due for DMG in Aug so will post it here ASAP. ? 1 reactions so far Kirsty Wood 17 Posted 29 July, 2019 Our Call 4 Concern leaflet is in the very early draft stages, will post when finalised. 2 reactions so far Joanne Hughes 8 Posted 26 September, 2019 When my daughter Jasmine was given Methylprednisolone unsafely in 2011, when she was already Hypertensive before being given the drug, unbeknownst to me, safety guidelines for giving the drug (to monitor BP) were not followed. She developed symptoms that were very alarming to me. I was certain she was in distress and as time went on she developed a facial palsy (as I described as 'a strange shaped mouth' ) strange movement of her limbs and slurred speech. She was in the care of a nursing team and a very junior doctor who mistook her initial distress as 'hyperactivity' in response to steroids. This initial misdiagnosis then 'remained' despite her progressing symptoms, and my repeated attempts to get somebody to 'do something' to alleviate her distress. Conversations with a senior on call clinician described a hyperactive child whose mother is asking for sedation due to the Childs distress. This did not convey a sense of urgency for a review. By the time the senior clinician arrived Jasmine was seizing. At that time, once it was established BP had not been monitored and the current BP was measured, a Methyl Prednisolone induced Hypertensive Crisis was suspected. Jasmine had to be transferred to PICU. There are many stories, like mine, where parents are on a ward with a deteriorating child, who are alarmed, and frightened, but have no power to escalate their own Childs care. Was I at home and Jasmine presented like that, I am certain I would have rushed her to A&E myself or called an ambulance. On the ward, I had to rely on the nurses and junior doctor to do this for me. For whatever the reasons were, and there were many (I do no blame them as individuals for what happened) their judgement that day was wrong. I firmly believe Patient Activated Call4Concern should be provided in every trust. Why should parents / patients be disempowered from escalating care themselves once their child / they become an inpatient. I am aware that what evidence there is on this subject demonstrates it is not abused or used inappropriately, it has avoided serious incidents that likely would have otherwise occurred, and every call provides the trust with insight of some sort to help with patient safety improvement. https://www.royalberkshire.nhs.uk/call-4-concern.htm 2 reactions so far gerberk 1 Posted 26 September, 2019 Would be happy to share and help anyone trying to set this up ?? vital Patient Safety service 1 reactions so far HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning × Existing user? Sign In Sign Up Learn Share Communities News Attend About Us Back Patient Safety Learning and the hub Become a member How to share content Acceptable use policy Moderation of content Topic leaders Contact us Top tips for personalising your hub
Kirsty Wood 17 Posted 29 July, 2019 Our Call 4 Concern leaflet is in the very early draft stages, will post when finalised. 2 reactions so far Joanne Hughes 8 Posted 26 September, 2019 When my daughter Jasmine was given Methylprednisolone unsafely in 2011, when she was already Hypertensive before being given the drug, unbeknownst to me, safety guidelines for giving the drug (to monitor BP) were not followed. She developed symptoms that were very alarming to me. I was certain she was in distress and as time went on she developed a facial palsy (as I described as 'a strange shaped mouth' ) strange movement of her limbs and slurred speech. She was in the care of a nursing team and a very junior doctor who mistook her initial distress as 'hyperactivity' in response to steroids. This initial misdiagnosis then 'remained' despite her progressing symptoms, and my repeated attempts to get somebody to 'do something' to alleviate her distress. Conversations with a senior on call clinician described a hyperactive child whose mother is asking for sedation due to the Childs distress. This did not convey a sense of urgency for a review. By the time the senior clinician arrived Jasmine was seizing. At that time, once it was established BP had not been monitored and the current BP was measured, a Methyl Prednisolone induced Hypertensive Crisis was suspected. Jasmine had to be transferred to PICU. There are many stories, like mine, where parents are on a ward with a deteriorating child, who are alarmed, and frightened, but have no power to escalate their own Childs care. Was I at home and Jasmine presented like that, I am certain I would have rushed her to A&E myself or called an ambulance. On the ward, I had to rely on the nurses and junior doctor to do this for me. For whatever the reasons were, and there were many (I do no blame them as individuals for what happened) their judgement that day was wrong. I firmly believe Patient Activated Call4Concern should be provided in every trust. Why should parents / patients be disempowered from escalating care themselves once their child / they become an inpatient. I am aware that what evidence there is on this subject demonstrates it is not abused or used inappropriately, it has avoided serious incidents that likely would have otherwise occurred, and every call provides the trust with insight of some sort to help with patient safety improvement. https://www.royalberkshire.nhs.uk/call-4-concern.htm 2 reactions so far gerberk 1 Posted 26 September, 2019 Would be happy to share and help anyone trying to set this up ?? vital Patient Safety service 1 reactions so far HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning × Existing user? Sign In Sign Up Learn Share Communities News Attend About Us Back Patient Safety Learning and the hub Become a member How to share content Acceptable use policy Moderation of content Topic leaders Contact us Top tips for personalising your hub
Joanne Hughes 8 Posted 26 September, 2019 When my daughter Jasmine was given Methylprednisolone unsafely in 2011, when she was already Hypertensive before being given the drug, unbeknownst to me, safety guidelines for giving the drug (to monitor BP) were not followed. She developed symptoms that were very alarming to me. I was certain she was in distress and as time went on she developed a facial palsy (as I described as 'a strange shaped mouth' ) strange movement of her limbs and slurred speech. She was in the care of a nursing team and a very junior doctor who mistook her initial distress as 'hyperactivity' in response to steroids. This initial misdiagnosis then 'remained' despite her progressing symptoms, and my repeated attempts to get somebody to 'do something' to alleviate her distress. Conversations with a senior on call clinician described a hyperactive child whose mother is asking for sedation due to the Childs distress. This did not convey a sense of urgency for a review. By the time the senior clinician arrived Jasmine was seizing. At that time, once it was established BP had not been monitored and the current BP was measured, a Methyl Prednisolone induced Hypertensive Crisis was suspected. Jasmine had to be transferred to PICU. There are many stories, like mine, where parents are on a ward with a deteriorating child, who are alarmed, and frightened, but have no power to escalate their own Childs care. Was I at home and Jasmine presented like that, I am certain I would have rushed her to A&E myself or called an ambulance. On the ward, I had to rely on the nurses and junior doctor to do this for me. For whatever the reasons were, and there were many (I do no blame them as individuals for what happened) their judgement that day was wrong. I firmly believe Patient Activated Call4Concern should be provided in every trust. Why should parents / patients be disempowered from escalating care themselves once their child / they become an inpatient. I am aware that what evidence there is on this subject demonstrates it is not abused or used inappropriately, it has avoided serious incidents that likely would have otherwise occurred, and every call provides the trust with insight of some sort to help with patient safety improvement. https://www.royalberkshire.nhs.uk/call-4-concern.htm 2 reactions so far gerberk 1 Posted 26 September, 2019 Would be happy to share and help anyone trying to set this up ?? vital Patient Safety service 1 reactions so far HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning × Existing user? Sign In Sign Up Learn Share Communities News Attend About Us Back Patient Safety Learning and the hub Become a member How to share content Acceptable use policy Moderation of content Topic leaders Contact us Top tips for personalising your hub
gerberk 1 Posted 26 September, 2019 Would be happy to share and help anyone trying to set this up ?? vital Patient Safety service 1 reactions so far HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning
HelenH Demo 0 Posted 27 September, 2019 Thanks again. And do let us know if you’re contacted. We’re launching the hub next week so will have more people aware of it and using it. @gerberk 0 reactions so far SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning
SarahHart 1 Posted 27 November, 2019 Great to find this page as we are just planning our Call 4 Concern journey and keen to learn from the experience of others. I have already had a fabulously informative and inspirational chat with Karin Gerber (thanks!) at the Royal Berkshire but am very keen on hearing from those who have started more recently. At the moment, I am proposing a pilot with the critical care follow up patients and then evaluating before further roll out. Colleagues are already concerned about extra workload or getting stuck with 'difficult' patients/families- our clientele can be challenging at the best of times! So, any hints, tips, reassurances are gratefully received. Many thanks in advance, Sarah 1 reactions so far Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning
Claire Cox 148 Posted 27 November, 2019 @Emma Richardson has just started C4C in the smaller of our Trusts in Brighton. We started off at the smaller one, just in case we got bombarded with calls. We started in July. Emma can give you more information on how many calls we had. Its around 10 since we started. We also give out our leaflets to our follow up group. We have not been stuck with 'difficult' patients at all, they have all been great calls. Happy to discuss more if you have anything specific to ask Claire 0 reactions so far Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing Related hub content Practices and attitudes concerning endometriosis among nurses specializing in gynecology (26 May 2016) Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support resource for family carers Latest comment by Patient Safety Learning PBS Academy: Positive Behavioural Support booklets for people with learning disabilities Latest comment by Patient Safety Learning
Danielle Haupt 27 Posted 9 February, 2020 Sorry I have not been keeping up with the hub recently.... busy busy busy! ? Better late than never, but I wanted to share our We're Listening (aka Call for Concern) Leaflet with you all. It's now fully published and already displayed in multiple areas!! ? (sigh of relief!!) (SEE ATTACHED). The plan is for it to be displayed in all hospital areas, but it's taking some time to get the news out and ask departments to order and display (they're free from Office Depot). I have recently started an all hospital audit which is helping to get the word out. Also our Outreach Team are trialing email footers to spread word of things that we feel are important. For those of you who have not seen them, we also write a regular joint CCOT/HOOH newsletters. An artist helped develop our 'ear' logo which we are trying to use on much of our stationary/correspondents with the hope of the logo becoming associated with the Outreach (CCOT) Team and ultimately our We're Listening service. All ideas are very welcome on how to improve staff awareness of our service further. ☺️ For those that don't know, we have had a Call for Concern service in place in our Trust for many years, but have given it a huge revamp over the last couple of years....mainly to increase staff and patient/visitor awareness and understanding of it so it can be used effectively. I keep a record of all calls received. More recently, I have attempted to collect the same data as @Mandy Odell used in her review article and will continue with this going forward. So far, our data is very comparable!! Hope you are all keeping well. Speak soon Dani SOU4959_137821_0719_V3_LoRes.pdf 0 reactions so far Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4 Go to topic listing
Patient Safety Learning 125 Posted 10 February, 2020 Thanks for sharing Dani! I've uploaded the leaflet in Learn. Do continue sharing on the hub the feedback and impact the leaflet has. 0 reactions so far Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. It's easy! Register a new account Sign in Already have an account? Sign in here. Sign In Now Sign in to follow this Followers 4