This guide provides ideas for how an organisation can adhere to the NHS principles for leaders and managers in seeking to create an environment where people feel safe to speak up with confidence. This guide is designed to be used by any senior team, owner or board in any organisation that delivers NHS commissioned services. This includes all aspects of primary care; secondary care; and independent providers.
This guide, and the accompanying self-reflection tool, is intended to help NHS organisations:
- build a culture and behaviours that is responsive to feedback from workers
- ensure that the organisation focuses on learning, to continuously improve quality of care and the experience of staff, patients and service users alike
- improve staff survey scores and other worker experience metrics
- demonstrate to regulators or inspectors the work that the organisation is doing to develop their speaking-up arrangements.
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