PHSO: Prioritising patient safety (Spring 2026)

Summary

Prioritising patient safety is a blog series from the Parliamentary and Health Service Ombudsman (PHSO).

PHSO's strategy is built around three priorities: driving public service improvement, improving the user experience, and raising awareness and trust. You’ll see all three reflected in this edition which. 

• shares news of an exciting new partnership with two medical schools in the north-west, and what it means for the future of the clinician-patient relationship 
• provides an update on Andy’s case, which was first mentioned in the Winter blog, including the positive changes the Trust has made 
• shares a new case involving an avoidable death and the constructive way the Trust responded to the findings.