PHSO: Our strategy 2026 to 2031

Summary

The Parliamentary and Health Service Ombudsman (PHSO) five-year strategy marks an exciting new chapter for the organisation. 

It's built around three priorities:

• driving public service improvement
• improving user experience 
• raising awareness and trust.

The new strategy sets out how PHSO will take a more active role in using complaints data and evidence to identify risks, prevent harm and strengthen accountability across the NHS and government.

Content

The strategy has two big ideas:

1. To make sure mistakes stop happening.
2. To make public services better for everyone.

Goals:

• Goal 1 is to make an impact on public services.
• Goal 2 is to make sure people who use the service have a good experience.
• Goal 3 is to raise awareness of PHSO.