The Accessible Information Standard directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting individuals’ information and communication support needs by NHS and adult social care service providers.
The aim of the Standard is to establish a framework and set a clear direction such that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability, impairment or sensory loss receive:
- ‘Accessible information’ (‘information which is able to be read or received and understood by the individual or group for which it is intended’).
- ‘Communication support’ (‘support which is needed to enable effective, accurate dialogue between a professional and a service user to take place’).
Such that they are not put “at a substantial disadvantage…in comparison with persons who are not disabled” when accessing NHS or adult social services.
This includes accessible information and communication support to enable individuals to:
- Make decisions about their health and wellbeing, and about their care and treatment.
- Self-manage conditions.
- Access services appropriately and independently.
- Make choices about treatments and procedures including the provision or withholding of consent.